Trusted Agent profile

Langford Russell estate agents in Beckenham, Swanley, Orpington and 3 more

4.4

★★★★★ Great

1,469 reviews across 7 offices and 3 platforms

Langford Russell has seven offices, in Beckenham, Swanley, Orpington, Chislehurst (two offices), West Wickham and Sevenoaks. Together they have 1,469 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.9 / 5

966

Reviews on Google

All 7 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

All 7 offices

Trustpilot logo

501

Reviews on Trustpilot

Business-wide

Our offices

Langford Russell's seven offices, most reviewed first. Each has its own page.

Latest reviews from every Langford Russell office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Trustpilot

Strangers to the truth

Truth issues. Tendency to hide. Wouldn't trust them as far as I could throw them.

Jeffrey · 1 May 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Dear Jeffrey. You raised your alleged issues with us directly and we dealt with them swiftly. As we advised, your landlord is responsible for the management of your tenancy and the maintenance of the property. I believe that you are now in direct contact with them and hope that you have been able resolve any issue you feel are still outstanding. Thanks

5/5

Trustpilot

Great communication and updates.Very…

Great communication and updates.Very professional from start to finish

John · 26 April 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you John for taking the time to write a review for our office at Northumberland Heath. We really appreciate it, glad you were happy. Best wishes Karen Hedges Acorn Customer Services

5/5

Trustpilot

Jade's very professional attitude and…

Jade's very professional attitude and feedback to any questions or problems that arose was both refreshing and reassuring. Everything was followed through in a timely fashion and the service could not have been better

Customer · 17 April 2023 · Langford Russell West Wickham

Agent replied · 13 June 2024

Thank you, we’re thrilled to get this kind of feedback.Thank you for taking the time to review us. Best Wishes Acorn Customer Services

5/5

Google

Tom is very professional, courteous and a really nice guy.The whole process, which at times was rather stressful, was managed with care and empathy. Tom really tried to keep both parties happy, which at times is difficult, but he always tried to compromise and remain fair and transparent throughout. I would have no hesitation recommending Tom to my friends when they need a good honest Estate Agent. Thank you Tom

Sandra · 15 April 2023 · Langford Russell Chislehurst (7a High Street)

5/5

Google

Tom's been fantastic throughout the sale of our house. Communication has been brilliant, and it's felt like a really personal service. He guided us through the sales process with experience and expertise. The viewings weren't disruptive, and he responded quickly when there was an issue in the chain. I wouldn't hesitate to recommend Tom to anyone selling a house in the Chislehurst area.

Chris · 15 April 2023 · Langford Russell Chislehurst (7a High Street)

5/5

Google

Tom has been extremely helpful throughout the purchasing process. He was prompt in addressing the queries raised. We really liked the professionalism and the attitude in the way he dealt with us. Very happy to recommend him. Wish you all the very best Tom.

Venkatesh · 15 April 2023 · Langford Russell Chislehurst (7a High Street)

5/5

Trustpilot

Katlyn is very supportive

Katlyn is very supportive. She gave me regular updates and always followed up on any issues. She remained very positive and was determined for the sale to go through. Amelia, who is a colleague of Katlyn was also very helpful. I really do hope that their hard work is recognised by others. They are amazing.

Ursula · 4 April 2023 · Langford Russell Swanley

Agent replied · 13 June 2024

Thank you Ursula for a fantastic review for Katlyn , Amelia and the Acorn team at Blackfen. We are delighted that you are happy! Kind regards Karen Hedges Acorn Customer Services

5/5

Trustpilot

Katlyn is very supportive

Katlyn is very supportive. She gave me regular updates and always followed up on any issues. She remained very positive and was determined for the sale to go through. Amelia, who is a colleague of Katlyn was also very helpful. I really do hope that their hard work is recognised by others. They are amazing.

Ursula · 4 April 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 13 June 2024

Thank you Ursula for a fantastic review for Katlyn , Amelia and the Acorn team at Blackfen. We are delighted that you are happy! Kind regards Karen Hedges Acorn Customer Services

5/5

Trustpilot

Louise was reassuring & helpful

Louise was reassuring & helpful throughout the whole process - couldn’t fault her at all! Thank you for everything, we feel really lucky to have moved in so quickly from putting in an offer.

Ella · 2 April 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you Ella, That is a great review for Louise at Acorn Bexleyheath, thank you for taking the time to post. Kind regards Karen Hedges-Acorn Customer Services

5/5

Trustpilot

Really helpful

Really helpful, professional and proactive. Well done to Richard, Max and the team at Catford.

David · 20 March 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Super ! Thank you David, we really appreciate a great review for our Catford Office. Best wishes, Karen Hedges Acorn Customer Services

5/5

Trustpilot

Very pleased with the service received…

Very pleased with the service received on the sale of my flat. After taking over from another agent the number of viewings rocketed resulting in a number of offers. Throughout Leon, Charlie and the Grove Park team were responsive, professional and gave excellent advice. I would not hesitate to recommend for anyone looking to sell a property.

Neil · 27 February 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you Neil, that's a super review for Charlie, Leon and the team at Grove Park. Karen Hedges Acorn Customer Services

5/5

Trustpilot

Mark was amazing

Mark was amazing Helped our purchase go through within 5 weeks! Would highly recommend was prompt at getting back to me with answers I’d asked and also called most days to update with necessary information Great work Thank you!

Stacey · 16 February 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Brilliant, thank you Stacey for taking the time to post a great review! Karen Hedges Acorn Customer Services

5/5

Trustpilot

Amelia, best estate agent I have ever dealt with

Amelia GIles has been an absolute rock during the whole process

Mr · 7 February 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you Martin for taking the time to post. Much appreciated Karen Hedges-Acorn Customer Services

4/5

Trustpilot

I had three estate agents who all gave…

I had three estate agents who all gave different prices Acorns was the best by far and the valuation proved they were spot on house sold without any problems.

Frances · 7 February 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you for your kind review of our Dartford Office. We would love to know if there is anything we can do to make this a 5 Star! Kind regards Karen Hedges- Acorn Customer Services

5/5

Trustpilot

Very helpful with everything

Very helpful with everything. Brilliant experience thankful for everything and sorting everything out and answering allThe questions a first time buyer had.

Mr · 3 February 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you Mr Saglam, we are really please that you wee happy with the service from Acorn Dartford- Kind regards Karen Hedges Acorn Customer Services

5/5

Trustpilot

Great estate agents, get the job done!

Dealing with Amelia at acorn was a pleasure. She was proactive throughout and even though she wasn’t our agent (we were buying with acorn) she went above and beyond- doing things our agent should have! Would definitely consider using acorn if we decided to sell our property!

Becky · 3 February 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Brilliant, thanks for posting a great review. for Amelia and the Dartford Team Karen Hedges-Acorn Customer Services

5/5

Trustpilot

10/10 Service

My experience was great, Arrun Padda is a friendly, efficient and professional estate agent. He responded to all of my enquires within no time at all, and made the whole experience a delight.Couldn’t recommend any higher, 10/10.

Customer · 2 February 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thats super, Thank you, I will be sure to pass on to Arrun. I don't have your name, but I am sure he will know ! Best Wishes Karen Hedges-Acorn Customer Services

4/5

Trustpilot

It was a pleasure to view the property…

It was a pleasure to view the property today and we were very impressed with agent's good manners and patience. She was very professional.

Guy · 24 January 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you Guy, that is very kind of you to leave a super review for our Swanley office. We hope we can find you a dream home and get this to a 5 Star review !! Best wishes-Karen Hedges Acorn Customer Services

5/5

Trustpilot

Mark and his team were fantastic from…

Mark and his team were fantastic from start to finish . Always there to deal with any questions .

Deborah · 16 January 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you Deborah. I will pass that on to Mark and the team at Rainham. kind regards-Karen Hedges Acorn Customer Services

5/5

Trustpilot

What more could you ask for

I couldn’t ask for anything more from Mark and the team. Such a great service with lots of communication and the expertise to get the job done. Completed our chain twice and made what could have been a very stressful situation very smooth and easy. Thank you all!

Luke · 14 January 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you Mr Francis, I will be sure to pass that on to Mark and the Team at Rainham. Thank you for taking the time to post your review. Karen Hedges-Acorn Customer Services

5/5

Trustpilot

Fantastic service

Amelia was such a great Negotiator. She worked tirelessly to make sure that my completion date was not missed. She was so good at her Job. Would definitely recommend him and would want her to handle my next move.

S · 23 December 2022 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you Mr Omofojoye for taking the time to provide us with a review of your experience. I am so pleased that you were happy with the service you received from Amelia and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Sammy, Maddy & Dan

Sammy Latham , Maddy Davenport and Dan Milligan have been brilliant throughout purchasing my first property. They have communicated clearly and have gone above and beyond, making it as stress-free as possible. Fantastic customer service, thank you all.

Hayley · 15 December 2022 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you Hayley for such a lovely review, we are delighted you were happy with the whole experience ! Karen Hedges- Acorn Customer Services

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Awards

The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Langford Russell

Which Langford Russell office has the most reviews?

Beckenham has the most, with 712 reviews rated 3.9 out of 5, followed by Swanley with 694.

Where are the Langford Russell offices?

The seven Langford Russell offices, by town:

Has Langford Russell won any awards?

Yes. In The Trusted Agent 2026 awards, Swanley won Gold, Beckenham won Trusted Agent and West Wickham won Trusted Agent.

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