Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleVery good service and support throughout the house sale. Initially Paul but on leaving the Orpington office Will became the lead man, although the entire office staff were also very supportive, even when there were problems. Sincere thanks Terry
Lorna · 25 August 2022 · Langford Russell Orpington
Agent replied · 24 August 2024
Thank you Terry for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Paul and Will. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe recently bought our first home together with Langford Russell. It was good to receive regular updates of what was going on and how the chain was progressing and they were all very helpful and friendly.PositiveResponsiveness, Professionalism
Claire · 25 August 2022 · Langford Russell Orpington
Agent replied · 24 August 2024
Thank you Claire for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
GoogleIn all the agencie was very good and professional we had no worries with them.
Bradley is an amazing professional that kept as at ease and in the loop all the time. And we know are property is in safe hands. Many thanks to him and the team at Langford Russell.PositiveQuality, Professionalism, Value
Babis · 25 August 2022 · Langford Russell Orpington
Agent replied · 24 August 2024
Thank you Babis for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Bradley and his team but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleVery happy after selling our home with Langford Russell. Very professional and client focused, I really appreciated how well they kept us and our buyers updated. Would definitely recommend them!PositiveResponsiveness, Quality, Professionalism, Value
Dan · 25 August 2022 · Langford Russell Orpington
Agent replied · 24 August 2024
Thank you Dan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI had an excellent experience purchasing my first home recently with Langford Russell. Will, in particular, was phenomenal through the entire process and made everything happen easily. I can’t recommend them highly enough! Thank you!
Akhil · 25 August 2022 · Langford Russell Orpington
Agent replied · 24 August 2024
Thank you Akhil for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Will and our Orpington team and hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleFirst class service from the start to finish, very professional.
We dealt with Paul first who came to value our property, he was very positive that we could achieve what we wanted. Lukass then saw us through to the end, he is amazing, nothing was too much trouble, if we had any concerns he sorted it out immediately. He was in communication with all parties and kept us informed all the way. Lukass is a credit to Langford Russell Estate Agents Orpington who we highly recommend.
John · 25 August 2022 · Langford Russell Orpington
Agent replied · 24 August 2024
Thank you John for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Paul and Lukass. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe are recent buyers of a house which was marketed through Langford Russell. Highly recommend of how the whole process was managed professionally from start to finish.
Paul ensured clear communication, frequent updates, status checks and was transparent with the entire dealing. I believe the whole sale completion was quicker due to the responsiveness from Paul, else would have taken much longer.PositiveResponsiveness, Quality, Professionalism
Ramya · 25 August 2022 · Langford Russell Orpington
Agent replied · 24 August 2024
Thank you Ramya for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Paul and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleLangford Russell completed the sale of my house last week after a drawn out conveyance (entirely out of their control). They were brilliant. Particular mention to Lukass who was utterly fantastic. He was extraordinarily patient and kind towards me despite the levels of stress and constant comms from me. He was diligent, did what he said he would do and pushed to get answers. He went above and beyond to speak to the chain, gave me sound advice and counsel and spent an inordinate amount of his time on this sale. He is an absolute credit to the estate agent and they should be proud to have him. I'm so so grateful to him and Oliver for their persistence and patience. Thank you Thank you Thank you to them both. Langford Russell in general obtained a good price for my house, the pictures and listing process was seamless and all at a reasonable price. So happy. Paul listed my property last year and despite moving sevenoaks, took the time to congratulate me on exchange. Don't hesitate to sell your house with them and ask for Lukass!
Reb · 25 August 2022 · Langford Russell Orpington
Agent replied · 24 August 2024
Thank you Reb for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the Orpington team and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
Google***Review prior to response*** Does not respond to sales enquiries and allow viewings on houses advertised - poor estate agent
***Review after estate agents response*** Andrew, yes we have now arranged to view the property but it took you as an estate agent 6 days to reply to my enquiry & that was only because you were notified of this negative review!
Maybe start responding to the sales enquiries as quickly as you do negative reviews.
Ash · 24 August 2022 · Langford Russell Sevenoaks
Agent replied · 23 August 2024
Update - I can see that we received your enquiry on 27th. You were called on 27th but were unable to leave a message, so we emailed you emailed. You were then called again on 29th and an appointment booked in. Thanks
Dear Ash. i am sorry to read your review but having spoken to the branch they are surprised to receive it too. My understanding is that you are seeing the agent tomorrow for a viewing and he will be discussing it with you further then. if i can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager andrew.roberts@acorngroup.co.uk
★★★★★ 5/5
GoogleThey were really helpful throughout the process of buying my new home, we had lots of questions as it was the first time I had bought in over 30 years and nothing was too much trouble. They were friendly and professional throughout the process and if/when I come to sell the property they will definitely be the first agent I call
C · 24 August 2022 · Langford Russell Sevenoaks
Agent replied · 23 August 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe had a property viewing with Emily last Saturday. She was professional, friendly, well-prepared and helpful throughout. It was obvious that she had taken the time to research the house and was able to answer all of our questions about the property. Thanks Emily!
Amelia · 24 August 2022 · Langford Russell Sevenoaks
Agent replied · 23 August 2024
Thank you Amelia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Emily and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI have viewed multiple houses and Emily was the first estate agent to come armed with information that was extremely useful and informative. So far, all other estate agents have not know vital information such as, how old and where the boiler is, is the loft boarded, etc, all questions that as a purchaser you want to know.
Emily was professional and friendly. It has been extremely refreshing to have an estate agent who is clearly very good at her job. Thank you!
Sophie · 24 August 2022 · Langford Russell Sevenoaks
Agent replied · 23 August 2024
Thank you Sophie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Emily and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleMy partner and I have just completed our 2nd rental agreement in the UK. We had the distinct pleasure of coming across the Sevenoaks Langford Russell branch and in particular Stephen Banks. In all honesty it was a sublime experience because he happened to have the most perfect home for us, timing is everything but it’s the people that you deal with that make all the difference. Thank you Stephen for your key managment of the whole process and Langford Russell Sevenoaks, what a great team!
Oliver · 24 August 2022 · Langford Russell Sevenoaks
Agent replied · 23 August 2024
Thank you Oliver for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Stephen and hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI have just used Langford Russel to sell my house and I would thoroughly recommend them. The photographs and property details were done to such a high standard. The team were brilliant (in particular Paul, Emily and Christianna) - always so helpful, efficient and professional. Can't recommend them enough. Thank you!
Jessica · 24 August 2022 · Langford Russell Sevenoaks
Agent replied · 23 August 2024
Thank you Jessica for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Paul and the Sevenoaks team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe have had a great experience working with Langford Russell Sevenoaks. We are looking to buy our first home and both Paul and Emily were lovely and super helpful, keeping us in mind as new properties they knew we'd love came onto the market. Fingers crossed we'll be moving into our new home in no time!
Stephen&Julia · 24 August 2022 · Langford Russell Sevenoaks
Agent replied · 23 August 2024
Thank you Stephen and Julia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from our Sevenoaks team and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe employed Langford Russell to sell my flat. They have been very professional, available to chat throughout the day and helpful throughout the entire experience. They marketed the flat well and found a buyer within a week. Overall I would definitely recommend them and have found them better than the other estate agents I’ve dealt with.
Julian · 24 August 2022 · Langford Russell Sevenoaks
Agent replied · 23 August 2024
Thank you Julian for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotJosh Ward - extremely helpful
Great agent - very helpful and engaging. Answered all questions we had and was a great help.
Angus · 6 August 2022 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thanks Angus for leaving a 5* review of your experience working with us. We are really happy that you were pleased with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotExtremely impressed with Jamie Perrin…
Extremely impressed with Jamie Perrin and his colleagues especially Lilia Ghenim (my favourite person).All dealings were done professionally all through.Fully impressed.
Ayo · 5 August 2022 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Ayo for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jamie and Lilia. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotNatalia is excellent
Natalia is excellent. She was on top of everything, and very good to deal with. Very pragmatic and strong communication. There had been a huge issue with the prior management team and she did a lot to turn things around. You will be lucky to deal with her.
Elizabeth · 29 July 2022 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thanks Elizabeth for leaving us a 5* review of your experience working with us. We are really happy that you were pleased with the service you received from Natalia and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotWe have worked with acorn for four…
We have worked with acorn for four years now and have been very happy with their support during the letting process as well as whilst the property has been let.
Oliver · 28 July 2022 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thanks Oliver for leaving us a 5* review of your experience working with us. We are really happy that you were pleased with the service and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotGreat service
Great service. My property manager Natalia Rich is always quick to respond and is proactive in resolving issues. Would definitely recommend.
Cathy · 26 July 2022 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thanks Cathy for leaving us a 5* review of your experience in working with Natalia Rich at our Property Management department. We are really happy that you have been pleased with the service received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotGrove Park Office
Grove Park Office. All went extremely well with the sale of a property for which I was a Trustee. A very helpful team, and minor difficulties were soon resolved.
Richard · 25 July 2022 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Richard for leaving us with a 5* review of your service with our Grove Park office. We are really happy that you were pleased with the service and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotLettings department is a let down
Lettings department is a let down. - The person you are looking for is never available, promised call backs never happen. - Lack of internal communication ie the house we rented was being sold, then towards the end of tenancy our property manager (some new person who was never introduced) asked to urgently confirm if we want to renew tenancy...- Ridiculously overpriced quotes for work. Received a £3k quote to fix a window issue. Got it done for a few hundred without them...Spent a bit over 5 years in the property, in year 2 we stopped talking to them and went directly to our landlord due to above mentioned problems. Landlord ended up selling the house via another agency for same reasons. Waiting for the deposit now, provided all information they asked for and received zero confirmation/update as to what to expect. We are talking about a 30 seconds email...
Istvan · 11 July 2022 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Dear Istvan. I am sorry to read your review of the service you received. I will speak to the Property Management team and make sure you are updated at the earliest opportunity.Thanks Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRating only, no written review.
Radhika · 22 June 2022 · Langford Russell West Wickham
Agent replied · 21 June 2024
Thanks Radhika for the 5 star review. Andrew Roberts - Customer Relations Manager
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