Trusted Agent profile

Langford Russell estate agents in Beckenham, Swanley, Orpington and 3 more

4.4

★★★★★ Great

1,469 reviews across 7 offices and 3 platforms

Langford Russell has seven offices, in Beckenham, Swanley, Orpington, Chislehurst (two offices), West Wickham and Sevenoaks. Together they have 1,469 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.9 / 5

966

Reviews on Google

All 7 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

All 7 offices

Trustpilot logo

501

Reviews on Trustpilot

Business-wide

Our offices

Langford Russell's seven offices, most reviewed first. Each has its own page.

Latest reviews from every Langford Russell office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Very good and professional services. Response to our questions quickly!

Stephen · 25 August 2023 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you Stephen, that is much appreciated . Kind regards Karen Hedges-Acorn Customer Services

1/5

Google

Very poor service from these people no interest in doing as they say or chasing the owner was meant to rent a garage though these people now been left with all my stuff in the rain as they cant do as they say or meet there goals now conveniently they wont answer

Aaron · 25 August 2023 · Langford Russell Orpington

Agent replied · 24 August 2024

Hi Aaron. I have spoken to the team at Orpington and ultimately their version of events is different to how you have described here. Having said that I am sorry that your plans did not work out and that you were unhappy with the service. Do let me know if I can help further. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Went over the odds to help us buy our new house. Would recommend highly.

Petro · 25 August 2023 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you Petro for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Thank you to Oliver and Lukass for everything you did for me. It was such a difficult move for me to do but they were there every step of the way to help me through. Best Estate Agent Locally. I can’t thank you enough.

Robert · 25 August 2023 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you Mr Brightman, we really appreciate your feedback and are pleased everything went well. Thank you for taking the time to post a review- Karen Hedges Acorn Customer Services

5/5

Google

The sales team who sold our house last month were very good. My wife and I called them the 'A' team.Thank you Oliver, Will and Lukas, a job well done. Unfortunately could not say the same about ProConveyancing! It was very difficult to get hold of them when we desperately need help. They misplaced several thousand pounds of our money for 17 working days which is not acceptable. All in all the company was extremely unprofessional

Micheal · 25 August 2023 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you Michael for the review for Acorn, your post is greatly appreciated. As regards to ProConveyancing, we have already raised issues with them and this is being dealt with. If there is anything else we can help you with, please let us know. Best wishes Karen Hedges Acorn Customer Services

5/5

Google

As a first time buyer I am delighted with the service I received from Oliver Pettman - friendly, professional and patient, he was a pleasure to work with from start to finish. I couldn't believe how quickly and smoothly the process went, and I couldn't have asked for a better agent. Highly recommended!

Kate · 25 August 2023 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you Kate for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Oliver and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Never leave feedback however, when you get exceptional service like we have over the last few weeks from Chris Forde in the Lettings Team, then it’s well worth giving praise when its due. Chris Forde is your man especially if you’re a busy person like me. I never had to call him or chase a thing. Always kept me updated throughout the process whether by email, text or phone day or night. Always returned my call if he ever missed a call! Never promised what he couldn’t deliver, but always delivered even on the maybes. I had five different estate agents view our home as I wanted to compare before deciding. I met with Chris from Langford Russell last. He never oversold or put me under pressure to sign up with them. He came prepared with info, he was punctuational for every meeting and professional at all times. I chose Langford as thier communication excelled my expectation from that very first visit. Chris worked tirelessly and with enthusiasm. He put our mind at ease, so I didn’t have to worry about finding the right tenants or reducing the rental price. A genuine and honest team of hardworking professionals including Martin in property management. You may find a slight difference in commission charged by varying estate agents in Orpington and surrounding as I did my research, however when you put your property on the market with two agents and one agent books loads of viewings with multiple offers coming in and giving regular feedback and you get another estate agent suggesting you need to reduce the rent to get any interest, then you know what your paying for! It’s called high standards and exceptional customer service. Plus, they are competitive, so you won’t go wrong, by making Langford your right choice.

Zoya · 25 August 2023 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you Zoya, that is a lovely review for Christopher and the team. We really appreciate it and are so pleased you are happy. Kind regards Karen hedges- Acorn Customer Services

5/5

Google

We were approached by Oliver with great promises about what they could offer us, I had some doubts as other agents in the past had let us down. Without too much detail I will say that they (Oliver and Will) and their team exceeded our expectations by getting an asking price that we wanted and completing the transaction in record time. Will kept in touch on an almost daily basis to keep up momentum and ensure the progress was maintained, and this made a big difference. Very happy with the results, brilliant job, cannot fault them.

Tjl101 · 25 August 2023 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Karen Hedges - Customer Relations Manager

5/5

Google

We have just sold our property through Langford Russell and were very happy with the service throughout. Oliver was excellent at keeping us and our buyers updated throughout. Would happily recommend them.

Suzanne · 25 August 2023 · Langford Russell Orpington

Agent replied · 24 August 2024

Hi Suzanne, we’re thrilled to get this kind of feedback.Thank you for taking the time to review us. Kind regards- Karen Hedges The Acorn Group- Customer Services

5/5

Google

Bought a property through Langford Russell Orpington, and the experience has been good. Initially, Paul has been the lead contact with great communication and transparency and then the property dealings were transferred to Oliver. There were various delays not caused by the estate agent but by the vendor's solicitor from the beginning of the transaction. Significant delays were there but both Paul and Oliver played an active role to help the purchase completed.

Melvyn · 25 August 2023 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you Melvyn for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the Orpington team including Paul and Oliver. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Best estate agent I have ever used. We were really struggling to sell our flat and Oliver and his team had it sold within a couple of months. They made the process stress free, were so friendly and approachable, can’t recommend them enough. Big thanks especially to Oliver and William.

Jo · 25 August 2023 · Langford Russell Orpington

Agent replied · 24 August 2024

That's brilliant Jo, thank you so much for taking the time to write a lovely review. Kind regards Karen Hedges- Acorn Customer services

5/5

Google

We have recently sold our home through Langford Russell and our main contact Oliver has been excellent, professional and very friendly throughout the sale process, keeping both us and the buyer updated with all the necessary steps. Langford Russell provided a professional service that exceeded our expectations and we can wholeheartedly recommend their services to anybody wishing to sell or buy a property.

Karl · 25 August 2023 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you Karl for a great review, it's really important for us to receive feedback. I am pleased you were happy with the service from Oliver and the team at Orpington. If we can help any further, please let me know. Best wishes Karen Hedges- Acorn Customer Services

5/5

Google

Best agency we could have gone with. Very professional, efficient and quick. We are very thankful to Oliver who helped sell our flat so quickly & also helped to speed up the solicitor process! Definitely made the right choice going with Langford Russel!

Karolina · 25 August 2023 · Langford Russell Orpington

Agent replied · 24 August 2024

Super ! Thank you Karolina for a great review for Oliver and the Team, we are pleased to hear that your sale went through quickly? Best wishes Karen Hedges- Acorn Customer Services

5/5

Google

We have just purchased a property through Langford Russell and we couldn't be more impressed with the service we received from our contact, Will. Right from the very start, he kept us regularly updated, anticipated any questions we could possibly have, and proactively sought updates from the sellers, other estate agents and lawyers in the chain on our behalf. Because of our own buyers, we were under a great deal of pressure to exchange before the end of the month, and he single-handedly made that happen for us! His communication throughout has been impeccable, and we can't thank him enough for making this the smoothest and most efficient process possible! We would 100% recommend Will and his team to anybody looking to buy or sell their home. Thanks so much, Will!

Amy · 25 August 2023 · Langford Russell Orpington

Agent replied · 24 August 2024

Thats amazing, thank you Amy. I am delighted that you were impressed with the service, I'll be sure to pass on! Karen Hedges-Acorn Customer Services

5/5

Google

We couldn't have had a better experience with Langford Russell Orpington. Our first interaction with Oliver was very positive and he gave us every confidence that our property would sell quickly, which it did! William Leggatt saw the sale through from start to finish. Will is professional, knowledgeable, personable and detail oriented which enabled us to complete within 5 weeks. He went above and beyond and we couldn't have done it without him. Thank you Will, Oliver and the team. We couldn't recommend you enough.

Rachel · 25 August 2023 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you, Rachel, for taking the time to review your experience. I am delighted to hear that you were happy with the service you received from the team and if we can help further please do let us know. Thanks. Customer Services

5/5

Google

Being familiar with sour and awful experience with countless estate agents and agencies, we finally found the team at Langford Russell to be operating with utmost professionalism and fairness. I thought we were lucky to have found Willam at Langford Russell's Orpington office who guided and helped us every step of the way to making sure we were treated fairly throughout the process of purchasing our first house. William not only made sure we were getting a fair deal, he helped push the conveyancing solicitors, equipped us with all relevant information and contacts, and made us aware of any blindspots we should be considering to make sure our purchase was fully vetted, secured and as per expectations. I genuinely thought William was stellar and was critical part of us getting on the property ladder. Cannot recommend his services enough!

G · 25 August 2023 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from William and the team! if we can help further please do let us know. Thanks. Customer Services

5/5

Google

We are really happy with the service we received from LR and Will Particularly who did an exceptional job when we bought our house through them. He was professional, friendly, and attentive to all our needs, questions and preferences. He helped us find the perfect home for our family and he managed all communications with the seller. Will also handled all the paperwork and all issues we had smoothly and efficiently. We would like to recommend Langford Russell estate agents in Orpington to anyone looking for a home. They are the best in the business!

Ife · 25 August 2023 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do get in touch.

5/5

Google

Lauren was amazing at keeping us informed and Chris also went above and beyond. Great service.

Karen · 24 August 2023 · Langford Russell Sevenoaks

Agent replied · 23 August 2024

Thank you Karen for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Karen and Chris. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Fantastic service. Whole team always happy to help and allowed us to customise our sale experience to suit our needs. Would definitely recommend.

Jessica · 24 August 2023 · Langford Russell Sevenoaks

Agent replied · 23 August 2024

Thank you Jessica for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Langford Russell proved to be a professional and helpful sales team. I would recommend them in Sevenoaks area . Barry Greenwood

Josie · 24 August 2023 · Langford Russell Sevenoaks

Agent replied · 23 August 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Karen Hedges - Customer Relations Manager

5/5

Google

From the very first contact the whole team at Lanford Russell have been extremely professional. The advice, the information flow and execution were all excellent. Thank you Langford Russell Sevenoaks.

Bill · 24 August 2023 · Langford Russell Sevenoaks

Agent replied · 23 August 2024

Thank you Bill for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

The team were great to work with on my purchase. Will in particular was excellent and always kept me up to date and responded to my questions very quickly. I would definitely recommend them in future.

A · 24 August 2023 · Langford Russell Sevenoaks

Agent replied · 23 August 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do get in touch. Thanks. Customer Services.

5/5

Google

I recently moved to Sevenoaks and was pointed in the direction of using Langford Russell. My experience with them and especially Stephen was seamless from start to finish. Stephen accommodated all of my last minute requests and was always at hand to answer any of my questions (evening well out of working hours!). I think this above and beyond approach he took really helped to save me a lot of stress during this process. Even after my move in Stephen has been more than happy to assist when I have needed something answered. Big cheers to Stephen, and Team. Reece

Reece · 24 August 2023 · Langford Russell Sevenoaks

Agent replied · 23 August 2024

Thank you Reece for leaving us a 5* review. We are really happy that you were pleased with the service you received from Stephen and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

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Awards

The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Langford Russell

Which Langford Russell office has the most reviews?

Beckenham has the most, with 712 reviews rated 3.9 out of 5, followed by Swanley with 694.

Where are the Langford Russell offices?

The seven Langford Russell offices, by town:

Has Langford Russell won any awards?

Yes. In The Trusted Agent 2026 awards, Swanley won Gold, Beckenham won Trusted Agent and West Wickham won Trusted Agent.

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