Trusted Agent profile
★★★★★
1,469 reviews across 7 offices and 3 platforms
Langford Russell has seven offices, in Beckenham, Swanley, Orpington, Chislehurst (two offices), West Wickham and Sevenoaks. Together they have 1,469 reviews on three platforms, rated 4.4 out of 5 overall.
966
Reviews on Google
All 7 offices
2
Reviews on Facebook
All 7 offices
501
Reviews on Trustpilot
Business-wide
Langford Russell's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThanks Will and Jo for your time and professionalism you showed us. You answered all my questions with in depth explanation, ensuring we fully understood.
Hi Cristina, thank you for taking the time to leave us such a positive review. We're delighted to hear that Will and Jo provided you with a professional and informative experience. If you have any further questions, feel free to reach out.
5/5
GoogleLangford Russell have been fantastic throughout the move process. The staff are friendly, knowledgeable and efficient, and helped me to view and purchase a property in just over 2.5 months! Communication has been excellent, and all the staff I've had dealings with have been brilliant. Highly recommended.
Hi Ed, thank you for taking the time to share your experience with us. We're thrilled to hear that our team at Langford Russell Swanley provided you with friendly, knowledgeable, and efficient service. We appreciate your recommendation!
5/5
TrustpilotFirst time buyers
We have been dealing with Daniel, William and Abbie and throughout the process they have been a great help, very communicative and informative. They went above and beyond to help us get this over the line. Would like to thank them all so much, and we couldn’t have done this without there knowledge and experience. Thanks again!
Hi Charlotte, thank you so much for your kind words! We're thrilled to hear that Daniel, William, and Abbie provided exceptional support throughout the process. We greatly appreciate your gratitude and we're glad we could assist you. Thank you again for your review!
5/5
TrustpilotOlivia was outstanding in the service…
Olivia was outstanding in the service she provided my wife and I! She was very helpful, diligent at her work while showing a strong determination to succeed on our behalf. We can’t thank you enough for your honesty, care and professionalism throughout. You’re the best! Jonny & Miriam 🙌🏻🙌🏻
Hi Jonny, thank you so much for your kind words! We're thrilled to hear that Olivia provided outstanding service to you and your wife. Her dedication and professionalism are truly appreciated. We're grateful to have her on our team. Thank you for choosing us! 🙌🏻🙌🏻
5/5
TrustpilotExcellent
Prompt, helpful and always pleasant service that kept me well informed about the process of buying a flat in Lewisham. They guided me through the issues and answered my questions quickly and honestly.
Thanks Martin for leaving a review of your experience. We are very pleased that you were happy with service you received.
5/5
TrustpilotAbsolutely outstanding
Absolutely outstanding! We have just exchanged on our first property. We delt with 3 members of staff Kieran, Steve but the main man was Dan from Gravesend. All of the staff were amazing! Great communication, always contactable and accommodating. Fab team all of them. Wouldn't bother going anywhere else.
Thanks Kira for leaving a review of your experience. We are very pleased that you were happy with service you received from Kieran, Steve and Dan.
5/5
TrustpilotI was very pleased with Acron
I was very pleased with Acron; William who had initiated the property sale, was excellent and was great in his approach and handling at the start. Daniel Langiano, who followed this through, was brilliant as he had a difficult task but persisted and handled the sale with great professionalism and sensitivity. Dan kept us updated through great communication and, at the same time, made sure proper processes were followed. We were grateful for his help to see this through completion
Thank you Deepak for takling the time to leave us a review of your experience using our services. Best wishes. Acorn Customer Services.
5/5
TrustpilotHighly recommend their Lewisham office
Highly recommend their Lewisham office, Arikson and Dammy were key to our sale going through
Thank you Clive for takling the time to leave us a review of your experience using our services. Best wishes. Acorn Customer Services.
5/5
GoogleHayley has dealt with the sale of our property with a great deal of professionalism. Communicating at every point so we always knew where we were in the process.
Hi Christine, thank you for taking the time to share your positive experience with us. We're thrilled to hear that Hayley provided you with professional service and clear communication throughout the property sale process. We appreciate your feedback and hope to assist you again in the future.
5/5
GoogleHayley Buist and her team at Swanley have been very wonderful right from the first view through to the two or three subsequent views and up till exchange of contract they deliver excellent service. They respond to all inquiries satisfactorily and respond to all calls professionally with courtesy. Thank you all for making my house purchase smooth.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
5/5
GoogleNathan and Kelly were amazing from start to finish and happy to get in the trenches when the property sale was close to collapse. Highly recommend ⭐️
Hi Billy! Thank you so much for your kind words and for recommending our services. Nathan and Kelly truly go above and beyond to ensure a smooth experience, even in challenging situations. We appreciate your support and look forward to assisting you again in the future. ⭐️
5/5
TrustpilotMark and Kieran were excellent…
Mark and Kieran were excellent throughout From staying in touch and arranging visits at convenient times to regular multiple daily calls and emails when the complications of exchange to completion happened Made a very stressful time less so
Thank you David for takling the time to leave us a review of your experience using our services. Best wishes. Acorn Customer Services.
5/5
GoogleWill was exceptional from start to finish in dealing with the sale of our property. Will was proactive when potential hurdles occurred and kept us constantly informed with updates to ensure we were kept in the loop, our customer experience was excellent and we’d certainly recommend his services to anyone looking to buy or sell
Hi Lucy, thank you for your 5 star review! We're thrilled to hear that Will provided exceptional service throughout the sale of your property. It's great to know that he was proactive and kept you well-informed. We appreciate your recommendation and hope to assist you or anyone you know in the future.
5/5
GoogleWe are very grateful to Oliver for his help and support during the purchase of our house in Orpington. He simply has been the best estate agent we have ever worked with. From the point of showing us the property to our move-in, Oliver has been superb. He has been fully engaged - and fully informed- at every stage, which made the whole process really smooth. We couldn't have wished for a better service.
Hi Gulcin, thank you so much for your positive feedback! We're thrilled to hear that Oliver provided you with exceptional service and made your house purchase process smooth. We really appreciate your support and hope to assist you again in the future. Thanks Customer Services
1/5
TrustpilotDO NOT BELIEVE the fake reviews
DO NOT BELIEVE the fake reviews. Illegal gas safety checks, urgent repairs ignored, trying to extort monies for NO services rendered!!! Avoid like covid. This place needs shutting down and compensating the tenants who’s lives they risk just to turn a few quid. -100 review
I am sorry to read this Fiona and believe that our team have been in touch to resolve the issues. Thanks
4/5
GoogleHayley Buist and the team at Swanley enabled us to sell our home during a very difficult period for the housing market. Hayley was calm, helpful and very professional and got us over the line, for which we are very grateful.
Hi Tracy, thank you for your kind words about Hayley and our team at Swanley. We're glad we could assist you during a challenging time in the housing market. Your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
5/5
GoogleLangford Russell have been helping us with our search for our first home. Joe has gone above and beyond to facilitate a couple of viewings for us in late afternoons due to our work commitments. Although we haven't purchased a property yet, they have been very helpful to date and we'd be happy to buy our first home through them.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
5/5
GoogleExcellent customer service 5*!!! Maxine was very helpful and professional!
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
5/5
GoogleDaniel and the team at Langford Russell did an excellent job. Daniel provided fast responses and helpful information to help me securing the property, so I can rent a property in such short period of time. Can't recommend him enough.
Hi Patrick, thank you for your kind words and for taking the time to share your positive experience with us. We're thrilled to hear that Daniel and our team at Langford Russell were able to provide you with fast responses and helpful information to secure the property. We truly appreciate your recommendation.
5/5
GoogleThe Langford Russell team were incredibly helpful and supporting during my house purchase. A huge thank you to Kelly and Nathan for all their support during this process. I would no doubt sell and purchase through Langford Russell again and recommend them to others.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
5/5
TrustpilotFab viewing
We viewed a property with a young man called Kieran, all I can say is WOW. He was absolutely amazing, what a lovely young lad. Knew everything about the property, didn’t hesitate on any questions we had to ask, he was by far the best estate agent we viewed a property with and we viewed alot! Thanks so much again Kieran, you are a total gem to acorn estate agents.
Hi Daisy, thank you so much for your kind words! We're thrilled to hear that Kieran provided such a fantastic experience during your property viewing. We appreciate your feedback and will make sure to pass it along to Kieran. We hope to assist you further in the future.
5/5
GoogleConsidering Jackie Ray was not my acting agent, she went over and above with the level of service to enable a smooth stressless journey from purchase to exchange. Jackie dealt with agents and solicitors throughout the whole chain and was very efficient and effective.
Hi Chris, thank you for your kind words! We're thrilled to hear that Jackie provided exceptional service and made your journey stress-free. We appreciate your feedback and hope to continue exceeding your expectations in the future. Thanks Customer Services
1/5
GoogleRating only, no written review.
Good Morning Tony, I am sorry to see that you have left a 1 Star review, this is quite unusual. If you can give me some detail, I would be happy to investigate what happened leading to this . You can contact us at customerservices@acorngroup.co.uk 020 8315 6929 Thank you Karen Hedges
5/5
GoogleHad a viewing with Christopher Forde. Great estate agent very professional made me feel at home highly recommended top class Estate agents. 👌👍 …
Thanks James ! Thats great to hear . Thank you for taking the time to write a great review. Acorn Customer Services
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Beckenham has the most, with 712 reviews rated 3.9 out of 5, followed by Swanley with 694.
The seven Langford Russell offices, by town:
Yes. In The Trusted Agent 2026 awards, Swanley won Gold, Beckenham won Trusted Agent and West Wickham won Trusted Agent.
