Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleKelly was extremely competent and nice to deal with throughout the process. She was easy to reach whenever you needed an update and on the ball with driving the process forward- which was not always straightforward when in a chain. Highly recommend!
Natasha · 19 June 2024 · Langford Russell Beckenham
Agent replied · 26 August 2024
Hi Natasha, thank you for taking the time to share your positive experience with Kelly. We're thrilled to hear that she provided excellent service and made the process easy for you. We appreciate your recommendation!
★★★★★ 5/5
GoogleI had an amazing experience with Kelly from Langford Russell. She made the process of buying our house very smooth. She is very responsive via phone/ email this lead to reduced stress during the buying process. Thank you
Diana · 19 June 2024 · Langford Russell Beckenham
★★★★★ 5/5
GoogleKelly and Eddie were awesome - offer acceptance to completion within 3 months. Both were incredibly responsive, and happy to answer all the questions I had. Thanks again for everything!
Collin · 13 June 2024 · Langford Russell Beckenham
★★★★★ 1/5
TrustpilotOne of the worst experience
One of the worst experience! Very unprofessional. They just want your money and nothing else. Advice to avoid.
E · 5 June 2024 · Langford Russell Chislehurst (7a High Street)
Agent replied · 23 August 2024
Hello. I am sorry to read your review but am unable to fund you registered on our system so have to assume you left this review of our company in error. If so, please remove it or email your details to customerservices@acorngroup.co.uk so that we can investigate further
★★★★★ 5/5
GoogleRating only, no written review.
Daniel · 26 May 2024 · Langford Russell Orpington
Agent replied · 24 August 2024
Thanks for the 5 star review!
★★★★★ 5/5
GoogleHad a really lovely experience with Chris from Langford Russell, very helpful! Thanks!
Betsy · 26 May 2024 · Langford Russell Orpington
Agent replied · 24 August 2024
Hi Betsy, thank you for sharing your positive experience with Chris from Langford Russell! We're thrilled to hear that he was able to assist you. If you ever need any more help or have any questions, feel free to reach out to us. Have a great day!
★★★★★ 5/5
GoogleGreat service, Will was great through the whole process and wouldn’t hesitate to use for future sales/purchases
Matt · 26 May 2024 · Langford Russell Orpington
Agent replied · 24 August 2024
Hi Matt, thank you for sharing your positive experience with us! We're thrilled to hear that Will provided you with great service. We truly appreciate your feedback and look forward to assisting you with any future sales or purchases. Thank you for choosing us!
★★★★★ 5/5
GoogleShout out to Will Leggatt who helped me have a smooth house purchase. Very professional, friendly and helpful.
Steven · 26 May 2024 · Langford Russell Orpington
Agent replied · 24 August 2024
Hi Steven, we're thrilled to hear about your positive experience with Will Leggatt! Our team strives to provide professional, friendly, and helpful service to all our clients. Thank you for taking the time to share your feedback. We appreciate your support!
★★★★★ 5/5
GoogleWill and Oliver were great! Were extremely helpful even when a few issues arose. Very friendly and knowledgeable. Would highly recommend them both and Langford Russell.
Jamie · 26 May 2024 · Langford Russell Orpington
Agent replied · 24 August 2024
Hi Jamie, thank you for taking the time to share your positive experience with Will and Oliver. We're thrilled to hear that they were able to assist you, even when challenges arose. We appreciate your recommendation and hope to continue providing top-notch service.
★★★★★ 5/5
GoogleI was always a little sceptical about estate agents but my views have now changed. Will and the team were professional all through my purchase, keeping you updated checking in regularly with you and sorting out any hiccups. Would highly recommend
Debbie · 26 May 2024 · Langford Russell Orpington
★★★★★ 5/5
GoogleExcellent agent in all aspects. The whole team are good but I deal mainly with Will Leggatt who is professional, knowledgeable and proactive in his approach. Would highly recommend Langford Russell.
Charlie · 26 May 2024 · Langford Russell Orpington
★★★★★ 5/5
GoogleGreat Service and advice from Will Leggatt and the team when purchasing properties with Langford Russell. Will is always available to take calls when required. Also great back up service from Oliver and Louise.
Rob · 26 May 2024 · Langford Russell Orpington
Agent replied · 24 August 2024
Thank you so much for leaving us a 5 Star review- We appreciate it!
★★★★★ 5/5
GoogleLangford Russell in Orpington were the estate agents we brought our house with. William L showed us around the property and was our main contact. He was always responsive to emails and calls. And was responsible for keeping the whole sale on track by ensuring all parties were moving forward and checking in regularly. We would definitely recommend Langford Russell. Thank you.
Claire · 26 May 2024 · Langford Russell Orpington
Agent replied · 24 August 2024
Hi Claire, thank you for taking the time to share your positive experience with Langford Russell in Orpington. We are thrilled to hear that William provided you with excellent service throughout the process. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleWe recently used the services of Langford Russell and were assisted greatly by William Leggatt, Assistant Branch Manager, Orpington. Will positioned our property with prospective buyers before it went to open market resulting in an offer being immediately made and accepted. Our first buyers unfortunately pulled out of the process at the midway point due to lease related issues with their own property, but Will successfully managed to line up secondary buyers and within 96 hours we had another offer which was accepted. Although we experienced challenges during our sale Will kept a consistent cool head and handled proceedings with expert flair and finesse keeping us regularly updated. I would happily recommend Langford Russell as a leading estate agent.
David · 26 May 2024 · Langford Russell Orpington
Agent replied · 24 August 2024
Dear David, we are thrilled to hear about your positive experience with Langford Russell and William Leggatt. We appreciate your recommendation and are glad that Will was able to navigate through challenges and provide expert service. Thank you for choosing us as your estate agent.
★★★★★ 5/5
GoogleWe sold our house with Langford Russel and have had a really positive experience, so much so that two family members are now using them. Oliver valued the property, already had a strategy to sell and knew loads about the area, schools, and other key selling points. Compared to other estate agents that also viewed, Oliver definitely stood out as being more professional and had done his homework. William then took on our sale, and handled the open house, offers and sale process - he kept us in the loop the whole time and would highly recommend them.
Olivia · 26 May 2024 · Langford Russell Orpington
Agent replied · 24 August 2024
Olivia, thank you for sharing your experience with Langford Russell. We are thrilled to hear that Oliver and William provided you with exceptional service during the sale of your house. It's wonderful to know that your positive experience has led to two family members also choosing to work with us.
★★★★★ 5/5
GoogleI recently had the pleasure of working with William from Langford Russell agency during my buying process.
Throughout the entire process, Will exhibited exceptional professionalism, communication, and knowledge of the market. He was always prompt in responding to my inquiries and provided valuable insights that helped me make informed decisions. I was particularly impressed by Will's attention to detail and his willingness to go the extra mile to ensure that my needs were met.
On a scale of 1 to 5, I would rate Will, a solid 5 for their outstanding service and professionalism.
I would highly recommend Will to anyone looking for a reliable and knowledgeable real estate agent. His expertise and commitment to client satisfaction make him a top choice in the industry.
I want to express my sincere gratitude to Will for his exceptional support and guidance throughout the entire real estate process. Thank you for making this experience smooth and successful.
Sreenath · 26 May 2024 · Langford Russell Orpington
Agent replied · 24 August 2024
Hi Sreenath, thank you for sharing your positive experience with Will from Langford Russell. We're thrilled to hear about the exceptional professionalism and service you received. Will's dedication to client satisfaction shines through in your review. We appreciate your recommendation!
★★★★★ 5/5
TrustpilotEfficient and thoughtful
As a first-time buyer, Mark Sugarman was helpful and made the process a walk in the park.
He was professional and followed up as needed to ensure I was at ease and understood each step. Mark was friendly, transparent, and communicative, and I felt fully informed and knew what the next steps were with the mortgage. Each person approaches buying a house differently, but Mark made my experience awesome (the man who lights up the room is what I called him). I felt listened to in every conversation.
His thoughtful attitude is much appreciated, and I’ve been very pleased with how smooth the process has been and how quickly! Thank you, Mark and your team in Rainham, Kent.
Rosemak · 21 May 2024 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thanks for leaving a review of your experience. We are very pleased that you were happy with service you received from Mark and his colleagues during your recent purchase.
★★★★★ 3/5
TrustpilotSlow and average.
Only effective once commission is on the line.
Sbrighton · 4 May 2024 · Langford Russell Chislehurst (7a High Street)
Agent replied · 23 August 2024
Hello and sorry to read your review of the experience you received. I can see that you are currently purchasing through us so have asked the branch to reach out to you to deal with any issues you may have. Thanks
★★★★★ 5/5
GoogleI would recommend Hayley and her team at Langford Russell. Very professional, genuinely knew the area and market, spoke honestly and plainly (not "salesy") and were competitive in price. I could not say the same for other estate agents I considered. Good at keeping in touch throughout the process and were persistent where needed to get the sale over the line.
Amanda · 21 April 2024 · Langford Russell Swanley
Agent replied · 20 June 2024
Hi Amanda, thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our team professional, knowledgeable, and competitive. Keeping in touch and being persistent are key priorities for us, and we are glad to have met your expectations.
★★★★★ 1/5
TrustpilotThe bannister being broken for best…
The bannister being broken for best part of 2 years and lack of hand rail and as a result I fell down stairs have a fracture and soft tissue damage
We had 3 contractors out and STILL NOTHING done
Try checking again Keith Hart Thornaby
Colleen · 21 April 2024 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Hi Colleen. We are sorry to read your review but having checked I am unable to find any tenants with your name on our system. Could you email customerservices@acorngroup.co.uk with some more details of your property/tenancy so that we can investigate further. Thanks
★★★★★ 5/5
GoogleProfessional Staff that assisted and helped us through the process of selling our property.
Theunis · 21 April 2024 · Langford Russell Beckenham
Agent replied · 20 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
★★★★★ 5/5
GoogleI would recommend Hayley and her team at Langford Russell. Very professional, genuinely knew the area and market, spoke honestly and plainly (not "salesy") and were competitive in price. I could not say the same for other estate agents I considered. Good at keeping in touch throughout the process and were persistent where needed to get the sale over the line.
Amanda · 16 April 2024 · Langford Russell Swanley
Agent replied · 26 December 2024
Hi Amanda, thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our team professional, knowledgeable, and competitive. Keeping in touch and being persistent are key priorities for us, and we are glad to have met your expectations.
★★★★★ 5/5
GoogleVery professional, lots of updates and guidance throughout the selling process.
Vicki · 16 April 2024 · Langford Russell Swanley
Agent replied · 20 June 2024
Hi Vicki, thank you for taking the time to share your feedback. We are thrilled to hear that you found our services to be professional and helpful throughout the selling process. We appreciate your kind words and hope to work with you again in the future.
★★★★★ 5/5
GoogleMolly was very accommodating and helped us through out the process for renting out the place
Jonil · 16 April 2024 · Langford Russell Swanley
Agent replied · 20 June 2024
Hi Jonil Anne! Thank you for sharing your positive experience with Molly. We are thrilled to hear that she was able to assist you throughout the rental process. If you have any further feedback or questions, please don't hesitate to reach out. We appreciate your support!
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