5/5
GoogleTom sold our parents home. He handled everything very professionally and I would highly recommend his services.
Trusted Agent profile
Langford Russell estate agents in Beckenham, Swanley, Orpington and 3 more
★★★★★
1,467 reviews across 7 offices and 3 platforms
Langford Russell has seven offices, in Beckenham, Swanley, Orpington, Chislehurst (two offices), West Wickham and Sevenoaks. Together they have 1,467 reviews on three platforms, rated 4.4 out of 5 overall.
964
Reviews on Google
All 7 offices
2
Reviews on Facebook
All 7 offices
501
Reviews on Trustpilot
Business-wide
Our offices
Langford Russell's seven offices, most reviewed first. Each has its own page.
- Langford Russell Beckenham3-5 Kelsey Park Road, BR3 6LH712 reviews · 218 on Google (4.8)14 in the last 90 days
- Langford Russell Swanley8 High Street, BR8 8BE694 reviews · 201 on Google (4.9)7 in the last 90 days
- Langford Russell Orpington280 High Street, BR6 0ND669 reviews · 176 on Google (4.8)27 in the last 90 days
- Langford Russell Chislehurst (7a High Street)7a High Street, BR7 5AB617 reviews · 127 on Google (4.9)12 in the last 90 days
- Langford Russell West Wickham7 High Street, BR4 0LP616 reviews · 125 on Google (4.9)11 in the last 90 days
- Langford Russell Sevenoaks68b High Street, TN13 1JR574 reviews · 82 on Google (4.9)7 in the last 90 days
- Langford Russell Chislehurst (7a High Street)7a High Street, BR7 5JN36 reviews · 35 on Google (5.0)0 in the last 90 days
Latest reviews from every Langford Russell office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GooglePullen Estate Agents provided great service in my purchase. Polite and quick communication with all parties led to a fast completion. Would highly recommend to anyone looking for quick turnaround
5/5
GoogleSuch a fantastic estate agents! Extremely helpful along the way and helped in every way they could. They found us the perfect home for my fiancé and I to buy! Such a lovely team, can't recommend more!!
5/5
GoogleTom did a great job steering our property sale through. He took time to ensure that only genuinely interested buyers viewed the house and worked closely with us to make sure that our interests were key drivers in subsequent negotiations. We have no hesitation in recommending him.
5/5
GoogleKelly is great. She did a good job selling our house. She has also kept our deal on track through difficult times in our chain, recommending ideas to push it through to exchange.
Agent replied · 23 October 2024
Thank you, Andrew! We're thrilled to hear about your positive experience with Kelly. Her dedication and expertise in navigating challenges truly make a difference. We appreciate your feedback and look forward to continuing to support you in the future!
5/5
GoogleEverything went according to plan and we negotiated a deal at the off. Once a buyer was found Tom negotiated the price and the sale completed in record time. Very good would recommend.
1/5
TrustpilotUpdated review - there are plenty of other companies I’m sure
Further update to my review posted 15 July 2024, I received an email from Paul Deveney 16 July 2024. How efficient or coincidental was that!!! Well I have not dignified the email with a reply. It amounted to ‘corporate speak’ and my fault - not checking the small print. Mr Deveney stated some ‘Staff Training’ needed to be carried out. I find that difficult to comprehend. How do you ‘train’ staff to be honest and have integrity when some of their staff blatantly lied. I thought companies would strive to enhance their reputation apparently not. Fortunately I will not be in that situation again. Take a long dispassionate look at letting agencies before you sign a lease. It could be a frustrating and expensive experience. Good luck.
1/5
TrustpilotAwful to deal with.
Awful to deal with. Rented a house for 2.5 years. Agreed to pay a fee to break the contract and to stay until someone else moves in.Mould covered the walls within the house was the reason i moved out as they never did anything to fix. Was asked 2 weeks in advance to move out as someone was moving in. From viewing they were asking for 2500£ deposits. Was getting calls every 3 days to make sure i was moving out on time. I did. I payed for a day extra to give them time to make the exchange. Gave the keys on 10|06/24 and on 11th i get an email saying the new tenants have pulled out and im still liable for rent and bills until found someone else. I’m paying rent already somewhere else and acorn made me move out and collected keys. Nearly 2 months now from moving out and still getting told i have to pay the bills. The house was advertised more than what my rent was. Incompetent workers you should be ashamed and if the landlord knows how you’ve been dealing with me im sure he’ll run aswell. Keep away from this cowboys they just there to steal your money…
5/5
GoogleSelling any property is stressful but selling a much-loved family home after nearly 60 years due to a bereavement was doubly so. But Oliver, Louise, Molly and the team at Langford Russell went out of their way to make sure the entire process was as efficient, transparent and stress-free as possible. From my initial meeting with Oliver, through the marketing and viewing process and the delays waiting for probate to complete, to exchange and completion, everyone was professional, friendly and helpful. Even a minor hiccup on the agreed sale price (just a typo) was addressed quickly and courteously. Dealing with Langford Russell was a positive experience from start to finish, so thank you!
5/5
TrustpilotMy new Flat 😁
I’ve been in the process of buying a flat, and had numerous challenges along the way. However two agents in particular Kieron and More recently Remmi have been ABSOLUTELY AMAZING AND SOO HELPFUL. They’ve been with me every step of the way and made sure there was no issues and if there was any they’d do their utmost best to rectify this for me. Thanks
Agent replied · 23 August 2024
Thanks Daniel for leaving a review of your experience. We are very pleased that you were happy with service you received from Kieran and Remmi during your recent house purchase.
5/5
GoogleEddie and Kelly did a fantastic job with the house sale, getting an offer on the first weekend it was on the market and pushing the sale through in a matter of months. I would highly recommend.
Agent replied · 23 October 2024
Thanks for sharing your experience, Sam! We're thrilled to hear that Eddie and Kelly made the selling process smooth and efficient for you. Your recommendation means a lot to us, and we’re here to help whenever you need!
5/5
GoogleLangford Russell Beckenham did exactly what they said they would, i.e. get people in to view on Saturday and offers on Monday. They were patient when we took a long time to find a place to buy and when it all came together they were knowledgeable and helpful. Thanks to Eddie and Kelly everything went well. We move on Monday!
Agent replied · 23 October 2024
Marilyn, we’re thrilled to hear about your positive experience with Eddie and Kelly! It’s great to know our team’s support made a difference during your home search. Wishing you all the best as you move into this exciting new chapter!
5/5
GoogleHave had the pleasure of working with Chris from the lettings team. Extremely professional and most importantly honest. Admittedly gave him some issues but the way he handled the situation was great. Definitely recommend 👍 …
Agent replied · 24 August 2024
Hi M, thank you for your positive feedback regarding your experience with Chris from our lettings team. We are thrilled to hear that you found him to be professional and honest, even when facing challenges. We appreciate your recommendation!
5/5
GoogleWe used Langford Russell to sell our house last year and was very impressed with the team. Special thanks to Will and Oliver who were very professional in all aspects of the transaction. We really liked the photographs, floor plan and sales details. Highly recommend using them.
Agent replied · 24 August 2024
Debbie, thank you so much for taking the time to share your positive experience with Langford Russell. We're thrilled to hear that Will and Oliver provided such professional service throughout the transaction. It's great to know that you were impressed with the photographs, floor plan, and sales details. Thank you for recommending us!
1/5
TrustpilotThere are plenty of other companies I’m sure
Improve!!! Repair/repairs not carried out. Oversized side garage door no handle so foxes sleeping there at night faeces everywhere. Boiler in garage kept going off due to open door - wind. 4 property managers in 4 months - not a good sign. I’d be interested to see their job description. The last one was the worst by far. I put all details in writing e.g leaving date except handing keys over. Fortunately I left after 4 months (I purchased a property nearby) but continued to pay bills until tenancy ended (6 months). I personally Gave keys back mid December to Langford Russell Orpington - no receipt. At a later date I asked for receipt - sorry system down therefore no record. Apparently tank in loft burst mid January according to a neighbour but I was never advised. Apparently my fault - I should have left heating on for 2 months or drained pipes. No deposit returned to me!! Company advised TCS that I gave keys back 19 January 2024 after leak. A blatant lie. Why would I want to keep keys when I couldn’t wait to leave. I was too trusting. I wrote to Mr Deveney head of management explaining my situation - no reply. Cest la vie.
Agent replied · 23 August 2024
Dear Theresa. We are very sorry to read your review and have asked the relevant staff to investigate the issues immediately. You will also be receiving and email from Mr Deveney today. Thanks
1/5
TrustpilotUnbelievable awful.
Unbelievable awful. Rented a property through them for a year. Moved in three days later than arranged due to their mistakes on name, address and date on contract (the three most important details on the contract!) End of tenancy handled similarly incompetently. If I could give 0 stars, I would
Agent replied · 23 August 2024
Dear Laura. We are sorry to read your review and have spoken to those involved with your tenancy. We are sorry to say that in this instance poor internal communication lead to the wrong dates being added to our system. This had a knock on effect later in the tenancy and again can only apologise. Thank you for raising the issues which has a least meant that such situations will be avoided in the future.Thanks
3/5
GoogleLooked at a rental property which I was really keen on. Unfortunately nobody informed me I wasn't accepted, found out on the website. Tad disappointed.
Agent replied · 26 August 2024
Hi Debbie, thank you for sharing your feedback with us. We're sorry to hear about your experience with the rental property application process. We have been unable to find your details on our system as quoted here, but if you email customerservices@acorngroup.co.uk with the property address, we will happily investigate and feedback yo you. Once again, our apologies but thank you for raising, Thanks.
5/5
GoogleKelly has been so helpful. I contacted Langford Russell to view a property and Kelly got back to me straightaway. She showed us around and didn't rush us. When we asked if we could have a second viewing she arranged this and again let us take our time. Through the whole purchase process she kept us informed and was a delight to deal with. Thank you Kelly.
Agent replied · 26 August 2024
Thank you for sharing your experience, Anna! We're thrilled to hear that Kelly provided you with exceptional service throughout the entire process. We pride ourselves on delivering top-notch customer service and it's great to know that Kelly went above and beyond to make your experience a positive one.
5/5
GoogleWill was absolutely amazing in helping us find our dream home.
Agent replied · 24 August 2024
Thank you for sharing your experience! We are thrilled to hear that Will provided you with exceptional service in finding your dream home. Our team is dedicated to ensuring our clients' needs are met, and we are delighted that Will was able to exceed your expectations.
5/5
GoogleWill from Langford Russell helped with the purchase of a house, he was very responsive to emails. Will went the extra mile when assisting other aspects in the process of buying our property.
Agent replied · 24 August 2024
Hi Ricky, we are thrilled to hear about your positive experience with Will from Langford Russell. It's great to know that Will was responsive and went the extra mile in assisting you with the purchase of your house. Thank you for sharing your feedback!
5/5
GoogleI had a fantastic experience with Langford Russell during my recent move. Special thanks to Luise Martin and William Leggatt for their unwavering support throughout the sale and purchase process. Their professionalism and dedication made the entire transition smooth and stress-free. I couldn't be happier with my new home and highly recommend their services to anyone in need of a reliable and supportive estate agent.
Agent replied · 24 August 2024
Jibin, we are thrilled to hear about your fantastic experience with Langford Russell! Luise Martin and William Leggatt will be delighted to hear your kind words. Thank you for recommending our services to others. We are grateful for your feedback and look forward to assisting you in the future.
5/5
GoogleWill was extremely helpful and efficient throughout the process of selling our property. His brilliant communication ensured we were always up to date and his support went above and beyond with even updating us on his days off! He made a difficult process much easier than it could otherwise have been - we would definitely recommend Langford Russell and Will specifically, along with his colleague Oliver, thank you both very much! It was refreshing to see them both take pride in their work and have our best interests at heart whilst doing so - a great team!
Agent replied · 24 August 2024
Thank you so much for taking the time to share your experience, Steff and Neil! We're thrilled to hear that Will and Oliver provided such exceptional service throughout the selling process. We truly appreciate your recommendation and are grateful for your kind words. Thank you for choosing Langford Russell!
2/5
TrustpilotSo disappointed.
Im a landlord and this was going ok, albeit with the usual chasing, until recently. now i’ve had a manager who doesn’t respond, then gives mixed messages sometimes in the same email, has not paid the tenants back their deposit, and has been wildly slow or unresponsive on repairs. I am in despair of finding a competent management company. This isn’t it. Update: I’ve since complained. but the approach is still very much “sorry for the frustration, let us try to dump the cost on the tenants, failing that we will dump them on you.”
Agent replied · 14 October 2026
Hi Alison. Very sorry to read your review and will raise this with the team to find out where improvements can be made. Thanks
5/5
GoogleGreat experience and lovely service from Kelly Walsh and team from the start when i first made contact to her helping me push to complete. Super excited to finally move in.
Agent replied · 26 August 2024
Thank you for sharing your positive experience, Sandra! We're thrilled to hear that Kelly Walsh and our team provided you with excellent service. Congratulations on your move-in, and we appreciate your kind words. If you need any further assistance, feel free to reach out.
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Awards
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Langford Russell
Which Langford Russell office has the most reviews?
Beckenham has the most, with 712 reviews rated 3.9 out of 5, followed by Swanley with 694.
Where are the Langford Russell offices?
The seven Langford Russell offices, by town:
- Beckenham: 3-5 Kelsey Park Road, Beckenham, BR3 6LH
- Chislehurst (7a High Street): 7a High Street, Chislehurst, BR7 5AB
- Chislehurst (7a High Street): 7a High Street, Chislehurst, BR7 5JN
- Orpington: 280 High Street, Orpington, BR6 0ND
- Sevenoaks: 68b High Street, Sevenoaks, TN13 1JR
- Swanley: 8 High Street, Swanley, BR8 8BE
- West Wickham: 7 High Street, West Wickham, BR4 0LP
Has Langford Russell won any awards?
Yes. In The Trusted Agent 2026 awards, Swanley won Gold, Beckenham won Trusted Agent and West Wickham won Trusted Agent.
