5/5
GoogleWe sold our house and bought (rental) through Sam Foxton. I cannot tell you how impressed I was with how she kept us up to date with everything, how calm and professional she was when I rang her in tears because the house we were buying …
Trusted Agent profile
Verified
JW Wood reviews in Durham, Consett, Darlington and 2 more
★★★★★
2,993 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,993 reviews on four platforms, rated 4.8 out of 5 overall.
2,743
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL897 reviews · 684 on Google (4.8)49 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL877 reviews · 665 on Google (4.8)50 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ768 reviews · 572 on Google (4.9)31 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA526 reviews · 329 on Google (4.9)21 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH507 reviews · 310 on Google (4.8)22 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ469 reviews · 256 on Google (4.8)25 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL304 reviews · 110 on Google (5.0)14 in the last 90 days
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every JW Wood office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleSuperb service from J W Wood Darlington. From beginning to end our house sale could not have been better. Gary, Sue and the team have been so friendly, courteous and helpful, that we now consider them friends. Gary's viewing and valuation …
5/5
GooglePersonal attention to detail and extremely good communication with me as buyer and with purchaser, to keep the transaction moving forward. …
5/5
GoogleSimply the best estate agent we have ever dealt with. Superb from start to Finnish. Apart from great customer service they gave us & updates every couple of weeks or so letting us know how the sale was progressing, another thing that was …
5/5
GoogleAs a buyer from Woods I was really impressed from initial contact to completion day. …
5/5
GoogleI couldn’t be happier with the service I received from JW Wood. From the word go I received high standards of customer service, always with a smile too; nothing was too much trouble. Staff were very friendly, approachable, helpful and …
5/5
GoogleHaving previously used the services of JW Wood in the purchase and subsequent resale of my Father in Law’s flat, some three years later. They couldn’t have been more helpful and proactive. So when we decided to review any downsizing …
5/5
GoogleA Pleasure to deal with We were moving after 35 years in the same house, and trying to find another home was far from successful. However, we eventually found a property for sale via …
5/5
GoogleAdrian and his team where simply fantastic. They were professional and courteous at all times. From the initial appointment where Adrian took our property details, which included very carefully thought photographs which I was able to proof …
5/5
GoogleJ W Woods CONSETT Branch have sold several properties for us. I find them to be professional, honest, always approachable. Nothing is a problem for this team. …
Agent replied · 22 June 2026
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
GoogleJW Woods were our vendors agent. They had an appointed sales coordinator, however for me the person who stood out throughout this purchase was Clare Richardson. Always professional and willing to help through some testing times. A lovely …
Agent replied · 22 June 2026
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
GoogleThank you for enabling the smooth sale of our property. At all times you delivered a highly professional service, guiding us through the sale process and were always available if any questions arose. We would certainly recommend yourselves …
5/5
GoogleAbsolutely first class customer service from Gill Anderson right from the beginning of our interest in the property. She diligently kept us informed of progress leading up to our ‘sealed bid’ offer with the vendor, explained the process in …
5/5
GoogleOutstanding service, in particular Gill Anderson at the Bishop Auckland office was amazing, she went above and beyond my expectations of an estate agent, keeping me well informed and updated on the sales process. I have had many past poor …
5/5
GoogleRating only, no written review.
5/5
GoogleFlawless customer service and smooth transactions. Recommended.
5/5
GoogleFriendly prompt and helpful. So excitedfor my house move.
1/5
FacebookCan’t get repairs done damp really bad furniture stained and in bad condition. Then when you leave you can’t get your money back , so don’t use this company .
1/5
FacebookMy son rented a shared house and was charged for repairs that your contractors did the damage to but being a young lad he just paid for the damage and then this year when he had finished at university you done the same you gave him a stained mattress at beginning of tenancy then charged him for it when it was second hand you have not answerd any of our calls this is abuse of the vulnerable in society the young with nowhere to live your company is absolutely disgraceful i will carry on with my quest for the money back its appalling in this day and age a company like yours does this do not use this company .... more to come
Agent replied · 22 February 2025
There must be some kind of way to complain ? I would seek legal advice personally absolutely disgusting 😠
1/5
TrustpilotI would choose 0 stars if it was an…
I would choose 0 stars if it was an option. Difficult to deal with and always avoided maintenance requests. Was left without hot water for over a month. House was very dirty at start of tennancy (including human waste left in toilet). At end of tennancy charged ridiculous amounts for 'cleaning' which didn't need doing and were difficult to negotiate with.
5/5
GoogleCommunication was excellent and kept us up to date wether news was good or not so good .Worked hard to secure a sale
5/5
GoogleOnly used them once but extremely helpful and very understanding Lauren kept me up to date every inch of the way very professional 10/10
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 897 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 877.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards: JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold; JW Wood, Chester Le Street won Gold.
