Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,640 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,640 reviews on two platforms, rated 4.9 out of 5 overall.
3,635
Reviews on Google
All 6 offices
5
Reviews on View Agents
All 6 offices
945
Reviews on allAgents
All Jones Robinson branches
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleVery negative. It seems this Agent is only working for the Landlord and not the Tennant. Very unprofessional.
Hi Celia, I'm sorry to hear that you've had a negative experience, we pride ourselves in giving good service to all of our clients. Please reach out to adam.wornham@jonesrobinson.co.uk to resolve this matter.
5/5
GoogleMillie was a total delight. Polite, helpful and knowledgeable. Thank you Millie! Great job!
Thank you. Millie has loved being of help!
5/5
GoogleVery happy with the service received. They kept in contact with us throughout the process and promptly answered any queries we had. A pleasure to deal with.
Thank you so much for this fabulous review, we really appreciate your feedback!
5/5
GoogleWe recently sold and purchased a house through Jones Robinson. Toby and his team were amazing throughout the whole process. Friendly, knowledgeable, efficient and incredibly helpful when we had any queries, they made the selling and buying experience as smooth and seamless as these things ever can be. I cannot recommend Jones Robinson highly enough.
Thank you so much for this fabulous review, we really appreciate your feedback!
5/5
GoogleWe had an excellent service in buying our new home in Wiltshire which was especially important as we were not local to the area. Updates were frequent and helpful to ensure that the house purchase went along smoothly and in good time and we were informed at all times of any developments. Friendly team of people who were all very helpful.
Thank you for posting this review, Rob! We really appreciate it!
5/5
GoogleRating only, no written review.
Thank you, Darren.
5/5
GoogleAmazing staff very efficient helpful and knowledgeable . Toby , claire and the ladies that showed us around property's thanks for your help , what a fantastic estae agents would highly recommend xx
Thank you, Michelle - we really appreciate you taking the time to post this kind review for Toby, Claire and the team!
5/5
GoogleWe had a really positive and professional experience with all the staff at Jones Robinson in the selling and buying of our house. We particularly want to thank Archie, Seb, Dawn and Holly for their diligent work in providing us with support …
Thank you so much for this fabulous review, we really appreciate your feedback!
5/5
GoogleWe couldn't recommend Jones Robinson enough - to any first time buyers these guys know how to look after you and help with the hard process of getting your first home. …
Thank you so much for this fabulous review, we really appreciate your feedback!
5/5
GoogleSeb has been amazing, he has been nothing but supportive throughout my whole property searches. His communication has been amazing, he has been so polite, kind and supportive. He has kept me in the loop with everything, sent me properties …
Thank you for posting this kind review, Poppy! Seb will love reading these kind comments.
5/5
GoogleRating only, no written review.
Thank you, Darren.
5/5
GoogleEmma and Raphael were fantastic in helping my partner and I secure our new flat. Everything was handled incredibly quickly and seamlessly, with clear and consistent communication throughout the entire process. What could have been a long and stressful experience was made smooth and efficient thanks to their professionalism and support. My partner and I are really looking forward to moving in, and we would highly recommend them to anyone.
Thank you for the excellent review. Likewise, you’ve been a pleasure to deal with.
5/5
GoogleDaniel has been incredibly quick and nice without the entire on-boarding process for our new tenancy. He was sending follow-ups on new market properties, and handling things efficiently. Extremely happy.
Thank you, Marc. Daniel has loved being of help!
5/5
GoogleDan was very professional and he gave well detailed information about the property
Thank you - we really appreciate you taking the time to post this kind review for Daniel.
5/5
GoogleRating only, no written review.
Thank you, June.
3/5
GoogleDisappointed not very welcoming
Following your conversation with Clare, we understand that all areas of your Google review have now been resolved. Please don’t hesitate to get in touch if you require any further information
5/5
GooglePoppy and Kerry have been extremely helpful. They responded quickly and provide a great customer service.
Thank you for taking the time to post this review, Anna! Poppy and Kerry have loved being of help.
5/5
GoogleI have always found Jones Robinson to be fair and open and very reliable. Recently I have had bad experiences with Solicitors and Jones Robinson were so helpful and kind.
Thank you so much for this fabulous review, we really appreciate your feedback!
5/5
GoogleI recently purchased a property through Jones Robinson Estate Agents and I can honestly say it was the best Estate Agent experience I have had! They went above and beyond to ensure the purchase went very smoothly and nothing seemed too much trouble. It made, what is often a stressful process, much easier. I can highly recommend them.
Thank you so much Oenone, we were so pleased to be of assistance!
5/5
GoogleWe have just had an offer accepted on a property and this was all organised through Lily, in their Marlborough office. Lily and the whole team have been brilliant and supportive, in what is quite a stressful situation! I wouldn't hesitate to go through Jones Robinson again, either buying or selling.
Thank you for taking the time to post this review, Sophie. Lily has loved being of help.
5/5
GoogleGreat service in what is a very stressful time. Made it work with a tenacious approach to meet tight deadlines. Thank you
Thank you so much for this fabulous review, we really appreciate your feedback!
5/5
GoogleExcellent, friendly service, with first rate support from the sales progression team throughout the selling process.
Thank you so much; we were so pleased to be of assistance!
5/5
GoogleExcellent service from Claire @ Marlborough. Very helpful in sourcing me a retirement apartment for my Mother and following up after viewings for feedback. Would highly recommend her and the company
Thank you, Samantha! We really appreciate you posting this review.
5/5
GoogleMichael and the team were great! Good communication and a great service.
Thank you for posting this kind review, Craig! Michael and the team will love reading these kind comments.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Jones Robinson has 3,640 reviews across its six offices, rated 4.9 out of 5 overall: 3,635 on Google, 5 on View Agents. Company-wide allAgents reviews for Jones Robinson are counted once, not once per office. This platform total is read from the platform's own page: 945 reviews on allAgents (all Jones Robinson branches), checked 9 October 2026. It is not added to the count above.
Newbury has the most, with 1,892 reviews rated 4.8 out of 5, followed by Didcot with 583.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Didcot won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
