Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,733 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,733 reviews on two platforms, rated 4.9 out of 5 overall.
3,728
Reviews on Google
All 6 offices
5
Reviews on The Trusted Agent
All 6 offices
945
Reviews on allAgents
All Jones Robinson branches
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThomas was fantastic and very professional. With my work schedule I am not free a lot and very busy, but Thomas was very understanding and helpful and made the process not stressful, he was quick to respond and it felt like a breeze sorting out viewing, and accepting ext. Thank you Thomas 😎!! …
Thank you, Ollie. Thomas has loved being of help!
5/5
GoogleNikki has recently taken over looking after my property and has made a very quick positive impression. She has already shown herself to be pro-active, considerate and that she cares about the level of service she provides. What’s more, she is an effective communicator, something I really appreciate and find quite rare these days.
Thank you for posting this kind review! Nikki has loved being of help and will love reading these kind comments.
5/5
GoogleHaving attempted to sell my house (situated in Thatcham) with a couple of different estate agents, I’m delighted that I made the decision to transfer to Jones Robinson (JR), Newbury. I instantly noticed a more professional, friendly approach compared with competitor estate agents. The quality of the JR photographs and documentation describing the property were engaging, accurate and complimentary, and whenever viewings occurred I was confident that a JR representative would be present on time, showing professionalism and enthusiasm. I would like to commend the entire team at Jones Robinson, Newbury, with particular thanks to James, who has been amazingly supportive throughout. I highly recommend this company to anyone selling their property.
Julia - thank you for posting this lovely recommendation for James and the Newbury branch! We are so please to be of assistance.
5/5
GoogleJames advised us on market and timing, and on marketing (photos, brochure, social media) which was all super stylish. We sold quickly. Paula took over, managing all the complications of a longish chain - keeping us regularly informed with humour, patience and unwavering focus. A great team. Would highly recommend.
Thank you for taking the time to post this review, Angela! James and Paula have loved being of help.
5/5
GoogleRating only, no written review.
Thank you, Daliya.
5/5
GoogleWe were early in our attemp to avoid road closures and Jude was happy to see us early, she was informative and helpful.
Thank you. We really appreciate you posting this review for Jude.
5/5
GoogleJude was really helpful when coming round for our property inspection. She called in advance in the morning and again 10 minutes before arriving. She did the inspection really quickly and efficiently.
Thank you, Hilary. We really appreciate you posting this for Jude.
5/5
GoogleJames Oldring is worth his weight in gold. He helped us secure a buyer quickly and steer it through to completion, to hit a tight deadline on a long distance relocation. As my Dad always taught me, you get what you pay for. Thank you!
Thank you, Steven - we really appreciate you taking the time to post this kind review for James. He has loved being of help.
5/5
GooglePaula Rudge has been outstanding in navigating through our complex chain. We are very pleased it has gone through and we have really appreciated the communication and updates. Paula was extremely calm patient and professional at all.tines despite there being moments where it was challenging.
Thank you for taking the time to post this kind review, Carly! Paula has loved being of help.
5/5
GoogleWe were thoroughly impressed with Carrie, our estate agent, during our house viewings this past Saturday. Her organization skills are top-notch, making the process of touring three houses a smooth and enjoyable experience. Carrie had clearly done her homework, as each property was perfectly aligned with our preferences and needs. She structured the day efficiently, allowing us to make the most of our time. Her knowledge of the local market and insights into each neighborhood added tremendous value to our decision-making process. What truly sets Carrie apart is her friendly and professional demeanor. She was communicative, attentive, and genuinely invested in helping us find our dream home. It’s refreshing to work with someone who truly cares and makes the experience personal and stress-free. Thank you, Carrie, for your exceptional service. We highly recommend her to anyone in need of a skilled and organized estate agent!
Thank you for posting this kind review, Adrian! Carrie will love reading these kind comments.
5/5
GoogleWe had the pleasure of working with Andrew Francis, the Sales Manager at Jones Robinson’s Devizes branch, for our home purchase, and we couldn’t be more satisfied. From the very beginning, Andrew was incredibly helpful and guided us through each step of the process with clarity and professionalism. He was always available to answer any of our questions and kept us updated at every stage, which made the entire experience stress-free. A special thanks to his fantastic team, especially Chloe, for their support and dedication. They truly go above and beyond to ensure everything runs smoothly. We are extremely happy with their service and wouldn’t hesitate to work with them again. Highly recommend Andrew and the team at Jones Robinson!
Thank you for posting this kind review, Grand! Andrew and Chloe will love reading these kind comments and have loved being of help!
5/5
Googlehad a great experience through all the process :) Becky, Clare and Lucy have been great and very helpful!
Thank you, Ric. Becky, Clare and Lucy have loved being of help!
5/5
GoogleRating only, no written review.
Thank you, Irene.
5/5
GoogleRating only, no written review.
Thank you for posting this review!
5/5
GoogleJude was very professional, came in to do the house check without any problem and minimal disturbance.
Thank you, Helen. We really appreciate you posting this for Jude.
5/5
GoogleViewing with Jude today went great. She is really friendly and was helpful and informative
Thank you, Gemma. We really appreciate you posting this for Jude.
5/5
GoogleJude came today to do my house inspection and as always , she was very professional and such a lovely person
Thank you, Karen - we really appreciate you taking the time to post this kind review for Jude.
5/5
GoogleI highly recommend Paula Rudge for her professionalism and excellent communication throughout the process of purchasing my new flat. She has kept me informed at every stage, making sure I knew exactly where both solicitors were at and giving me gentle nudges when I needed to take action to keep the process moving smoothly. Her email and phone correspondence were always clear, prompt, and professional, which made the whole experience much less stressful. Thank you, Paula, for your outstanding support and dedication!
Thank you for taking the time to post this really kind review, Mark! Paula has loved being of help.
5/5
GoogleMany thanks to Andrew and the team for getting this transaction done. All their efforts were much appreciated! I thoroughly recommend them for their commitment, tact and diplomacy!
Thank you, Sarah - we really appreciate you taking the time to post this kind review for Andrew and the team!
5/5
GoogleWhen I visited the Jones Robinson Devizes office, Chloe very pleasantly arranged a viewing for me. This was conducted by Jane in a similar, pleasant manner. Martin valued my house, providing me with detailed reasons. He appeared to take a …
Marion - thank you for posting this fabulous review for Chloe, Jayne and Martin. They will love reading these kind comments.
5/5
GoogleHuge thanks to Martin Walker for his invaluable knowledge and expertise, great advice and generosity with his time when he valued my property this week, 12 years after selling my last house. …
Thankyou for posting this kind review, Liz! Martin and Chloe will love reading these kind comments.
5/5
GoogleThe team at Jones Robinson were extremely supportive of a person who has never been involved in the sale of a property before. My thanks to Andrew who “nursed” me through the process and was always at the …
Kathryn - thank you for posting this kind recommendation! Andrew and team have loved being of help!
5/5
GoogleJones Robinson sold my house this year. They were communicative and professional from receipt of the offer, all the way to completion. I dealt with Andrew, who worked tirelessly to get the sale through very quickly …
Thank you for posting this lovely review, Hannah! Andrew has loved being of help!
5/5
GoogleFantastic in every way! My husband and I recently purchased a property through JR in Devizes and I was so happy with the level of care, detail and punctuality that was shown to me/us. Andrew and everyone in the office are so professional …
Marybeth - thank you for taking the time to post this lovely review for the Devizes team! We really appreciate it!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Newbury has the most, with 1,935 reviews rated 4.8 out of 5, followed by Didcot with 622.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards.
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