5/5
GoogleJude was very professional, came in to do the house check without any problem and minimal disturbance.
Agent replied · 24 October 2024
Thank you, Helen. We really appreciate you posting this for Jude.
Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
Jones Robinson estate agents in Newbury, Didcot, Devizes and 3 more
★★★★★
3,741 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,741 reviews on two platforms, rated 4.9 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Our offices
Jones Robinson's six offices, most reviewed first. Each has its own page.
- Jones Robinson Newbury118 Bartholomew Street, RG14 5DT1,942 reviews · 1,937 on Google (4.8)78 in the last 90 days
- Jones Robinson DidcotThe Old Post Office, 6 Foxhall Road, OX11 7AA623 reviews · 623 on Google (4.8)61 in the last 90 days
- Jones Robinson Devizes4/5 The Market Place, SN10 1HT551 reviews · 551 on Google (4.8)26 in the last 90 days
- Jones Robinson Marlborough139B High Street, SN8 1HN331 reviews · 331 on Google (5.0)31 in the last 90 days
- Jones Robinson LambournMarket Place, RG17 8XU254 reviews · 254 on Google (5.0)8 in the last 90 days
- Jones Robinson Pewsey1 High Street, SN9 5AF41 reviews · 41 on Google (4.7)3 in the last 90 days
Latest reviews from every Jones Robinson office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleViewing with Jude today went great. She is really friendly and was helpful and informative
Agent replied · 24 October 2024
Thank you, Gemma. We really appreciate you posting this for Jude.
5/5
GoogleJude came today to do my house inspection and as always , she was very professional and such a lovely person
Agent replied · 24 October 2024
Thank you, Karen - we really appreciate you taking the time to post this kind review for Jude.
5/5
GoogleI highly recommend Paula Rudge for her professionalism and excellent communication throughout the process of purchasing my new flat. She has kept me informed at every stage, making sure I knew exactly where both solicitors were at and giving me gentle nudges when I needed to take action to keep the process moving smoothly. Her email and phone correspondence were always clear, prompt, and professional, which made the whole experience much less stressful. Thank you, Paula, for your outstanding support and dedication!
Agent replied · 24 October 2024
Thank you for taking the time to post this really kind review, Mark! Paula has loved being of help.
5/5
GoogleMany thanks to Andrew and the team for getting this transaction done. All their efforts were much appreciated! I thoroughly recommend them for their commitment, tact and diplomacy!
Agent replied · 23 October 2024
Thank you, Sarah - we really appreciate you taking the time to post this kind review for Andrew and the team!
5/5
GoogleWhen I visited the Jones Robinson Devizes office, Chloe very pleasantly arranged a viewing for me. This was conducted by Jane in a similar, pleasant manner. Martin valued my house, providing me with detailed reasons. He appeared to take a …
Agent replied · 24 August 2024
Marion - thank you for posting this fabulous review for Chloe, Jayne and Martin. They will love reading these kind comments.
5/5
GoogleHuge thanks to Martin Walker for his invaluable knowledge and expertise, great advice and generosity with his time when he valued my property this week, 12 years after selling my last house. …
Agent replied · 30 December 2023
Thankyou for posting this kind review, Liz! Martin and Chloe will love reading these kind comments.
5/5
GoogleThe team at Jones Robinson were extremely supportive of a person who has never been involved in the sale of a property before. My thanks to Andrew who “nursed” me through the process and was always at the …
Agent replied · 30 December 2023
Kathryn - thank you for posting this kind recommendation! Andrew and team have loved being of help!
5/5
GoogleJones Robinson sold my house this year. They were communicative and professional from receipt of the offer, all the way to completion. I dealt with Andrew, who worked tirelessly to get the sale through very quickly …
Agent replied · 30 December 2023
Thank you for posting this lovely review, Hannah! Andrew has loved being of help!
5/5
GoogleFantastic in every way! My husband and I recently purchased a property through JR in Devizes and I was so happy with the level of care, detail and punctuality that was shown to me/us. Andrew and everyone in the office are so professional …
Agent replied · 18 October 2023
Marybeth - thank you for taking the time to post this lovely review for the Devizes team! We really appreciate it!
5/5
GoogleWe received truly excellent service from Clare Black (rentals team )from advice when we were renovating our property to quickly finding us a great tenant when we had completed. With a wonderful enthusiasm for our project and quick responses …
Agent replied · 11 November 2024
Thank you, Bev! Clare has loved being of help!
5/5
GoogleAfter two buyers pulling out we decided to use Jones Robinson - they were professional and provided excellent communication. Within 3 days we had an offer and lots of interest. All of the staff were approachable and understood our …
Agent replied · 11 November 2024
Thank you for posting this kind feedback, Tanya!
5/5
GoogleI used Jones Robinson for the sale of a property and found them to provide an excellent, professional service. Communication with each member of the team was excellent as was the care with which they handled the sale and looked after us …
Agent replied · 11 November 2024
Jane - thank you for posting this kind review for Mikyle, Chloe, Charlie and Andrew! They have all loved being of help.
5/5
GoogleJones Robinson have shown a professional and personable approach in what can be quite a daunting experience. Thank you to both Rosie and Chloe who have identified our specific and …
Agent replied · 11 November 2024
Cerys, thank you taking the time to post this kind review for Rosie and Chloe.
5/5
GoogleWe recently sold our house in Devizes and the service we received from Jones Robinson was of an extremely high standard. …
Agent replied · 24 August 2024
Thank you for posting this kind review, Jim! The team will love reading these kind comments.
5/5
GoogleExcellent !!! I’m very pleased with the service I’ve received from beginning to end of a very long drawn - out process . All the staff are professional , helpful , tenacious and organised and very good at keeping pressure on / liaising with …
Agent replied · 24 August 2024
Thank you for posting this kind review, Sarah! Andrew and the team will love reading these kind comments.
5/5
GoogleThe team have been great with the process of purchasing our new home. From James who showed us the property, to Andrew and his colleagues in the office. …
Agent replied · 24 August 2024
Thank you, Ashley! We really appreciate you posting this review.
5/5
GoogleWhat makes Jones Robinson different? We feel they really understood the market and spared no effort in their advertising. However it is the communication that is excellent. Selling a house can be stressful but at every stage we received …
Agent replied · 24 August 2024
Thank you, Karen - we really appreciate you taking the time to post this kind review!
5/5
GoogleProfessional and experienced estate agents. I recently bought a house and Jones Robinson acted for the seller. I had a number of unexpected issues during the conveyance and Andrew Francis was always helpful, practical and responsive. …
Agent replied · 24 August 2024
Thank you for taking the time to post this review, Fiona! Andrew has loved being of help.
5/5
GoogleI have known Martin Walker for over twenty years. The team in Jones Robinson Devizes I cannot recommend them highly enough for both sales/purchase and renting out over the years. Just recently we put a property on the market and the sale …
Agent replied · 24 August 2024
Tony - thank you for posting this lovely recommendation for Andrew and our Devizes team!
4/5
GoogleI purchased through JR. I have purchased over 60 properties and never once had to pay a fee to be referenced ahead of putting forward an offer. I find it astonishing that you have to pay a fee to be vetted, ahead of making an offer - an …
Agent replied · 24 March 2024
Laura, thank you for posting this review. Andrew will love reading your kind comments.
5/5
GoogleWe recently sold my mother's property through Jones Robinson of Devizes. From the initial valuation with Mikyle to the sales negotiations conducted by Andrew and the team, we were impressed by the highly professional and dedicated approach, …
Agent replied · 24 March 2024
Philip, thank you for taking the time to post this kind recommendation for Mikyle and Andrew! We really appreciate it!
5/5
GoogleHaving seen the way other estate agents market their properties locally, I have to say that the way Jones Robinson marketed our property was absolutely superb and I believe was far better than everything else I have seen. The video tour of …
Agent replied · 24 March 2024
Jim - thank you for taking the time to post this fabulous recommendation for Chloe and Andrew. We really appreciate it!
5/5
GoogleThough it took time to sell my late mother’s flat located in central Devizes, Andrew Francis at Jones Robinson kept me in the loop as to what was happening. It was not easy selling a flat following on from the pandemic. We found there were …
Agent replied · 30 December 2023
Theresa - thank you for taking the time to post this this lovely review for Andrew! We really appreciate it!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: Estate Agency of the Year, Small (2 to 6 offices)
- GoldTrusted Agent Awards Night 2026: Overall Estate Agent of the Year
- GoldTrusted Agent Awards Night 2026: South East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
Jones Robinson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in four years, the group and its branches: 2026, 2024, 2020, 2019.
EA Masters by year, 2024 to 2019
2024 1 award EA Masters 2024 winners
- WinnerEA Masters 2024: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- UK Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Berks, Hamps, Isle of Wight
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Jones Robinson
Which Jones Robinson office has the most reviews?
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
Where are the Jones Robinson offices?
The six Jones Robinson offices, by town:
- Devizes: 4/5 The Market Place, Devizes, Wiltshire, SN10 1HT
- Didcot: The Old Post Office, 6 Foxhall Road, Didcot, Oxfordshire, OX11 7AA
- Lambourn: Market Place, Lambourn, Berkshire, RG17 8XU
- Marlborough: 139B High Street, Marlborough, SN8 1HN
- Newbury: 118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
- Pewsey: 1 High Street, Pewsey, SN9 5AF
Has Jones Robinson won any awards?
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
