5/5
GoogleRating only, no written review.
Agent replied · 24 October 2024
Thank you, Shupikai.
Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
Jones Robinson estate agents in Newbury, Didcot, Devizes and 3 more
★★★★★
3,741 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,741 reviews on two platforms, rated 4.9 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Our offices
Jones Robinson's six offices, most reviewed first. Each has its own page.
- Jones Robinson Newbury118 Bartholomew Street, RG14 5DT1,942 reviews · 1,937 on Google (4.8)78 in the last 90 days
- Jones Robinson DidcotThe Old Post Office, 6 Foxhall Road, OX11 7AA623 reviews · 623 on Google (4.8)61 in the last 90 days
- Jones Robinson Devizes4/5 The Market Place, SN10 1HT551 reviews · 551 on Google (4.8)26 in the last 90 days
- Jones Robinson Marlborough139B High Street, SN8 1HN331 reviews · 331 on Google (5.0)31 in the last 90 days
- Jones Robinson LambournMarket Place, RG17 8XU254 reviews · 254 on Google (5.0)8 in the last 90 days
- Jones Robinson Pewsey1 High Street, SN9 5AF41 reviews · 41 on Google (4.7)3 in the last 90 days
Latest reviews from every Jones Robinson office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleVery professional and efficient. Thanks Jude for all your help. Would highly recommend JR.
Agent replied · 24 October 2024
Thank you for posting this review!
5/5
GoogleJude Buckley was patient, lovely, and above all very good in human relation.
Agent replied · 24 October 2024
Thank you, Enock!
5/5
GoogleAs part of the 6 monthly maintenance check, Jude carried out the routine inspection and was very friendly and efficient.
Agent replied · 24 October 2024
Thank you for posting this kind review, Paul.
5/5
GoogleI had a wonderful experience work with Jones Robinson, they helped me find a dream house within a short time. I would like appreciate Kelly Elliott, she is so kind, lovely and professional. I would also like to thank Jude Buckley, she helped a lot made every house inspection smooth and efficient. Well done! I will definitely recommend!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 20 June 2024
Thank you Florence for your kind review - Kelly and Jude will be thrilled to read your feedback!
5/5
GoogleBecky at Jones Robinson helped me smoothly through the moving phase. All information I needed was provided promptly as and when I needed it.
Agent replied · 24 October 2024
Ben, thank you for taking the time to post this review for Becky!
5/5
GoogleVery speedy and efficient service from Clare Black - helped with finding and checking new tenants for 2 flats, sorted a couple of issues along the way as well.
Agent replied · 24 October 2024
Thank you for posting this review, Stephen! Clare has loved being of help!
5/5
GoogleI was viewing a property today and was shown around by Jude Buckley. Jude was very friendly and welcoming. She was brilliant and answered all of my questions regarding the property.
Agent replied · 24 October 2024
Buruncz - thank you for taking the time to post this kind review!
5/5
GoogleIt was lovely to meet Jude today for the management visit at my flat. She showed kindness to both myself and my dog during her visit.
Agent replied · 24 October 2024
Shannon, thank you for posting this kind review for Jude!
5/5
GooglePaula did a brilliant job of keeping me informed thought the process. The communication between Paula and the 2 solicitors was free flowing and ensured the transaction happened.
Agent replied · 24 October 2024
Thank you for posting this review, Tim! Paula has loved being of help!
5/5
GoogleMy husband and I had a great experience here with both Rachel and Becky! We loved everyone in the office and they found us a perfect place to live!
Agent replied · 24 October 2024
Thank you for posting this review, Rachel! We really appreciate it.
1/5
GoogleJust a crap tbh . First of all our 15-18 days were wasted and they are making fraud of claiming the deposit money now by making false claim . It doesn’t even make sense , first they took the deopist money that everything is good and we will moving inside the house called flate 8 , rothwell house . And after 20 days they are suddenly saying the landlord is not gonna go forward with your application . Like does it even make sense? Because they said everything is good , we also sent a termination later to the landlord of the place we are currently living in , and now our last days here is 9 sep , in such a short period of time how we are gonna find another house for rent just tell me that kindly !!!! And on all of these stupid things , they are saying we can’t refund the money back like seriously!!!! My wife is a professional nurse , we are having our own flate in london , and i work in caprinos as insider , and they are saying we can’t afford it , why you didn’t told that to us before . That now right at the every end your making excuses , Just a crap a crap , the worse property dealer , i Have interected with in my whole life . What kind a credit score your talking about , I bought a house in Central London , what are you talking about seriously , if my credit score wasn’t good enought , I wouldn’t be able to buy a house in the main area of london . What stupid excuss
Agent replied · 24 October 2024
All tenants are required to be credit checked for the reassurance of our landlords, we are unable to elaborate any further in a public domain.
5/5
GoogleFirst time using Clare Black and her team from Jones Robinson. Amazing professional, polite service every step of the way. Would definitely recommend. Thank you
Agent replied · 24 October 2024
Thank you for posting this review, Kate! Clare and the team have loved being of help!
5/5
GoogleVery nice experience buying our new home through Jones Robinson. Paul was absolutely brilliant, couldn’t have asked for better! Many thanks!
Agent replied · 24 October 2024
Thank you, Mihai. Paul has loved being of help!
5/5
GoogleBecky was really helpful and kind! She helped find me and my partner a property to rent, she managed to get us viewing for a property within the same day and giving us head start at applying.
Agent replied · 24 October 2024
Thank you for posting this review, Lucy! Becky will loved reading this!
5/5
GoogleI let a property through Jones Robinson. From start to finish, Clare has been very professional, responsive and attentive throughout the letting pocess. Thank you for all your hard work.
Agent replied · 24 October 2024
Thank you for taking the time to post this kind review!
5/5
GooglePaula was utterly fantastic! My first mortgage experience felt quite stressful with lots of chasing up of other people but Paula took a lot of this stress away from me and guided and helped me the whole time by explaining anything I didn’t understand or was confused about!! She kept in constant communication with me so I was never in the dark about what was going on!
Agent replied
Scott - thank you for taking the time to post this lovely review for Paula!
5/5
GoogleHad a brilliant experience with Jones Robinson in securing a new property! Clare Black was our first point of contact and she was brilliant from the start, everything has been hassle free and easy and couldn't of asked for a smoother process!
Agent replied · 24 October 2024
Liam, thank you for posting this lovely review for Clare! We really appreciate it!
5/5
GoogleAn excellent experience so far with these agents. From the initial phone call with Becky to set our viewing to the process itself of renting a place has been very pleasant and seamless. We would highly recommend working with Jones Robinson.
Agent replied · 24 October 2024
Mohid - thank you for posting this recommendation for Becky! She will love reading this!
5/5
GoogleClaire, Becky, and Vanessa have been fantastic from start to finish in helping us find a property to rent. The entire process, from our initial inquiry to receiving the keys soon has been smooth and stress-free. Thank you all for your exceptional service!
Agent replied · 24 October 2024
Thank you for taking the time to post this review, Alisha! We really appreciate it!
5/5
GoogleJude perfect
Agent replied · 24 October 2024
Thank you, Abdul.
5/5
GooglePaula and Beth were instrumental in closing our purchase and helping with the onward chain after a stressful time caused by a different estate agents, thank you so much!
Agent replied · 24 October 2024
Thank you, Alex. Paula and Beth have loved being of help!
5/5
GoogleRating only, no written review.
Agent replied · 24 October 2024
Thank you for posting this 5-star rating!
5/5
GoogleOverall very good experience with Jones Robinson selling our house. Paula from Jones Robinson (Newbury Branch) kept in constant contact and helped safely guide our transaction to exchange
Agent replied · 24 October 2024
Thank you, James! We really you taking the time to post this!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: Estate Agency of the Year, Small (2 to 6 offices)
- GoldTrusted Agent Awards Night 2026: Overall Estate Agent of the Year
- GoldTrusted Agent Awards Night 2026: South East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
Jones Robinson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in four years, the group and its branches: 2026, 2024, 2020, 2019.
EA Masters by year, 2024 to 2019
2024 1 award EA Masters 2024 winners
- WinnerEA Masters 2024: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- UK Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Berks, Hamps, Isle of Wight
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Want Jones Robinson to help?
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Questions about Jones Robinson
Which Jones Robinson office has the most reviews?
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
Where are the Jones Robinson offices?
The six Jones Robinson offices, by town:
- Devizes: 4/5 The Market Place, Devizes, Wiltshire, SN10 1HT
- Didcot: The Old Post Office, 6 Foxhall Road, Didcot, Oxfordshire, OX11 7AA
- Lambourn: Market Place, Lambourn, Berkshire, RG17 8XU
- Marlborough: 139B High Street, Marlborough, SN8 1HN
- Newbury: 118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
- Pewsey: 1 High Street, Pewsey, SN9 5AF
Has Jones Robinson won any awards?
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
