5/5
GoogleNo problems. Everyone was very helpful and friendly
Agent replied · 30 May 2026
Thank you, David! We really appreciate you posting this review.
Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
Jones Robinson estate agents in Newbury, Didcot, Devizes and 3 more
★★★★★
3,733 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,733 reviews on two platforms, rated 4.9 out of 5 overall.
3,728
Reviews on Google
All 6 offices
5
Reviews on The Trusted Agent
All 6 offices
945
Reviews on allAgents
All Jones Robinson branches
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Our offices
Jones Robinson's six offices, most reviewed first. Each has its own page.
- Jones Robinson Newbury118 Bartholomew Street, RG14 5DT1,935 reviews · 1,930 on Google (4.8)69 in the last 90 days
- Jones Robinson DidcotThe Old Post Office, 6 Foxhall Road, OX11 7AA622 reviews · 622 on Google (4.8)60 in the last 90 days
- Jones Robinson Devizes4/5 The Market Place, SN10 1HT551 reviews · 551 on Google (4.8)26 in the last 90 days
- Jones Robinson Marlborough139B High Street, SN8 1HN331 reviews · 331 on Google (5.0)33 in the last 90 days
- Jones Robinson LambournMarket Place, RG17 8XU254 reviews · 254 on Google (5.0)8 in the last 90 days
- Jones Robinson Pewsey1 High Street, SN9 5AF41 reviews · 41 on Google (4.7)3 in the last 90 days
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Jones Robinson office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
Agent replied · 3 June 2025
Thank you so much for this fabulous review, we really appreciate your feedback!
5/5
GoogleDear Church Robinson Team, We would like to express our sincere gratitude to the entire team at Church Robinson, with special thanks to Dawn Pannell for her exceptional support during the process of purchasing our new home in Didcot. Dawn has consistently been patient and professional, especially when challenges arose. Thank you once again for everything. We wish the entire team continued success. Warm regards, Szilvia and Wilhelm
Agent replied · 3 June 2025
Thank you for posting this lovely review for Dawn, Szilvia.
5/5
GoogleRating only, no written review.
Agent replied
Thank you, Tracey!
5/5
GoogleToyah, Kay and Jo were very kind and helpful throughout our whole process.
Agent replied · 11 May 2026
Thank you, Libby. We really appreciate you posting this for Toyah, Kay and Jo.
5/5
GoogleCarrie was a credit to the team. Fantastic local knowledge and 2 fantastic properties I was shown around.
Agent replied · 11 May 2026
Thank you, Callum. Carrie has loved being of help!
5/5
Google5 stars isn't enough. I have bought and sold through Jones Robinson (Lambourn office) there is no one else I would use. Staff are so friendly and will do everything they can to make things possible. Highly recommend.
Agent replied · 11 May 2026
Thank you, Lauren - we really appreciate you taking the time to post this kind review for our Lambourn team!
5/5
GoogleRating only, no written review.
Agent replied · 11 May 2026
Thank you, Freddie.
5/5
GoogleThe Lambourn team have been so helpful in sorting out viewings for me. Thank you Toyah Kay and Carrie.
Agent replied · 11 May 2026
Thank you for taking the time to post this review, Mark! Toyah, Kay and Carrie have all loved being of help.
5/5
GoogleThank you to the Jones Robinson team for continued support with move very good.communication and quick to provide updates.
Agent replied · 11 May 2026
Thank you. We really appreciate you posting this review!
5/5
GoogleCarrie was extremely welcoming, knowledgeable and accommodating. I left the property without a question I could think of and safe in the knowledge that I could have confidence in what I was potentially going to be purchasing. Thank you Carrie!
Agent replied · 11 May 2026
Thank you for taking the time to post this review, Phil! Carrie has loved being of help.
5/5
GoogleExcellent service from our first meeting to the sale of the house. Jo and Toyah were highly professional throughout. Kept us updated regularly on progress and achieved a great price in a super fast time frame. Highly recommended.
Agent replied · 11 May 2026
Thank you for taking the time to post this review, Jeremy! Jo and Toyah have loved being of help.
5/5
GoogleExcellent service highly recommend
Agent replied · 11 May 2026
Thank you, David! We really appreciate you posting this review.
5/5
GoogleVery satisfied with all aspects of my dealings with Jones Robinson Lambourn - would not hesitate to use them as my agent should another opportunity present itself.
Agent replied · 11 May 2026
Thank you, Harvi! We really appreciate you posting this review.
5/5
GoogleGreat service from all the team, thanks especially to Toyah. Regular updates and ready to help out with any requests. Highly recommended
Agent replied · 11 May 2026
Ian - thank you for posting this lovely recommendation for our Lambourn Branch!
5/5
GoogleToyah from Jones Robinson in Lambourn has been completely fantastic through the whole selling process of my Mothers flat. She was always there for help and advice and always kept us in the loop. I wouldn’t hesitate to use her again.
Agent replied · 11 May 2026
Thank you for posting feedback for Toyah, she will really appreciate your kind words.
5/5
GoogleHuge thank you to Jo, Toyah, Kay and Carrie who have supported us every step of the way with the sale of our house. The team are always on hand to talk through anything and everything, with someone available at the end of the phone or in the office when needed.
Agent replied · 11 May 2026
Thank you for taking the time to post this kind review, Vicky! Jo, Toyah, Kay and Carrie have loved being of help.
5/5
GoogleLovely experience working with Jo and the team so far, from the moment we enquired; very responsive, easy to chat to, knowledgeable and patient with all of our questions and queries. No problems or questions asked when we needed to change viewing times. We look forward to continuing to work with you!
Agent replied · 11 May 2026
Thank you, Stephanie. We really appreciate you posting this for Jo and the team!
5/5
GoogleOur experience with Jones Robinson was fantastic! They were very professional, proactive, and made the entire process of buying & selling less stressful. Their communication was excellent, and they were always available to answer our questions. We highly recommend their services!
Agent replied · 11 May 2026
Thank you so much for this fabulous review, we really appreciate your feedback!
5/5
GoogleJo, at Jones Robinson, has done an excellent job for us in marketing our property. She has kept us informed of visits and interest expressed. We accepted a 'best and final' offer yesterday (one of a number of good offers) and hope this will progress to completion. Thanks for generating such a lot of interest in the property.
Agent replied · 11 May 2026
Thank you for posting this review, Ron! We really appreciate it!
5/5
GoogleWe recently bought a house in Lambourn and the team were amazing throughout the process. They kept us up to date weekly and answered all our questions. Special thanks to Jo, Kay, and Toyah for all your help!
Agent replied · 11 May 2026
Thank you for posting feedback for Jo, Kay, and Toyah, they will really appreciate your kind words.
5/5
Googlemassive thank you for all your help selling my house, I was so grateful for your kindness and your help at every step. Jo, Toyah and Kay all provided great support to advise on the process, to set up viewings, and to keep me updated throughout so I knew exactly what was going on. Really appreciated it, thanks team!
Agent replied · 11 May 2026
Thank you for taking the time to post this review, Harriet! Jo, Toyah and Kay have all loved being of help.
5/5
GoogleCarrie Stoneman is great! She was very flexible and responsive in regards to our viewing, made us feel very welcome and was able to answer our queries regarding the property we were viewing. In line with our overall experience in Jones Robinson - very good!
Agent replied · 11 May 2026
Thank you for taking the time to post this review, Natália ! Carrie has loved being of help
5/5
GoogleI can only speak incredibly positively when it comes to my experience of dealing with Alex. I’ve been in contact with Alex for over 8 months as we went under offer on our property and searched for a new home. Alex called me every few weeks to see how we were progressing and to discuss any houses Jones Robinson had coming on that may be suitable. While at times I had to give him bad news that our sale had fallen through or we were still waiting on exchange, he never wavered in his commitment to staying in contact and helping us find a new home. He was the only agent out of all the local estate agents who kept in constant contact like this and it really felt as if he was on our side. He was never pushy or salesy. I always felt I could be honest with him and he listened. If we needed more time before looking at properties he’d check back in a couple of weeks. If we didn’t like what we’d seen, or what he was sending us, he took that on board and we moved on. He also managed to get us into properties on some of the first viewings as he knew exactly what we were after. I’m pleased to say that we finally managed to find a property that we loved and Alex and his team helped us get our offer accepted. All I can say, is don’t be put off by speaking every couple of weeks or the ongoing calls. Building this communication paid off for us hugely and we’re hugely appreciative of the time and dedication Alex put into finding us our next home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Jones Robinson
Which Jones Robinson office has the most reviews?
Newbury has the most, with 1,935 reviews rated 4.8 out of 5, followed by Didcot with 622.
Where are the Jones Robinson offices?
The six Jones Robinson offices, by town:
- Devizes: 4/5 The Market Place, Devizes, Wiltshire, SN10 1HT
- Didcot: The Old Post Office, 6 Foxhall Road, Didcot, Oxfordshire, OX11 7AA
- Lambourn: Market Place, Lambourn, Berkshire, RG17 8XU
- Marlborough: 139B High Street, Marlborough, SN8 1HN
- Newbury: 118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
- Pewsey: 1 High Street, Pewsey, SN9 5AF
Has Jones Robinson won any awards?
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards.
Want Jones Robinson to help?
Send Jones Robinson a message.
