5/5
GoogleVery friendly and knowledgeable, really helped us with the purchase of our house!
Agent replied · 23 October 2024
Thank you, Simon.
Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
Jones Robinson estate agents in Newbury, Didcot, Devizes and 3 more
★★★★★
3,733 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,733 reviews on two platforms, rated 4.9 out of 5 overall.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Our offices
Jones Robinson's six offices, most reviewed first. Each has its own page.
- Jones Robinson Newbury118 Bartholomew Street, RG14 5DT1,935 reviews · 1,930 on Google (4.8)69 in the last 90 days
- Jones Robinson DidcotThe Old Post Office, 6 Foxhall Road, OX11 7AA622 reviews · 622 on Google (4.8)60 in the last 90 days
- Jones Robinson Devizes4/5 The Market Place, SN10 1HT551 reviews · 551 on Google (4.8)26 in the last 90 days
- Jones Robinson Marlborough139B High Street, SN8 1HN331 reviews · 331 on Google (5.0)31 in the last 90 days
- Jones Robinson LambournMarket Place, RG17 8XU254 reviews · 254 on Google (5.0)8 in the last 90 days
- Jones Robinson Pewsey1 High Street, SN9 5AF41 reviews · 41 on Google (4.7)3 in the last 90 days
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: Estate Agency of the Year, Small (2 to 6 offices)
- GoldTrusted Agent Awards Night 2026: Overall Estate Agent of the Year
- GoldTrusted Agent Awards Night 2026: South East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
Jones Robinson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in four years, the group and its branches: 2026, 2024, 2020, 2019.
EA Masters by year, 2024 to 2019
2024 1 award EA Masters 2024 winners
- WinnerEA Masters 2024: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2020 1 award EA Masters 2020 winners
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Lettings
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Sales, Berks, Hamps, Isle of Wight
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Latest reviews from every Jones Robinson office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleDanielle has recently shown me around a number of prospective properties. She was incredibly knowledgeable, informative and professional. Many thanks for a great experience!
Agent replied · 23 October 2024
Thank you for posting tis kind review, Guy! Danielle has loved being of help!
5/5
GoogleWe dealt a lot with Andy who was excellent. He was always quick to answer our questions and arrange repairs when needed. Others in the team were just as prompt and polite.
Agent replied · 23 October 2024
Thank you for posting this kind review, Simon.
5/5
GoogleI have implicit trust in Jones Robinson's Rosie Souster, her ability and her experience. She responded straight away to my valuation request, made an appointment, valued the property and executed a comprehensive valuation letter promptly. Utterly professional.
Agent replied · 11 November 2024
Kelly - thank you for taking the time to post this kind review for Rosie!
5/5
GoogleReally excellent service and advice from Rosie at Jones Robinson; down to earth and informative suggestions which are greatly appreciated.
Agent replied · 24 August 2024
Thank you, James. Rosie has loved being of help!
5/5
GoogleGreat service fro the team at JR, during a sale that was more drawn out than it should have been! Andrew Francis kept us up to date with developments at all times and we got there in the end!
Agent replied · 24 August 2024
Thank you for taking the time to post this review, Maggie! Andrew has loved being of help.
5/5
GoogleWe wouldn't hesitate to recommend Jones Robinson. From start to finish we've been dealt with in a friendly and professional manner by all the staff. Although we didn't end up selling our property as we had a change of mind, we would certainly use their services when we do go on the market in the future
Agent replied · 24 August 2024
Wendy - thank you for posting this lovely recommendation for our Devizes team!
5/5
GoogleVery helpful from start to finish
Agent replied · 24 March 2026
Thank you for taking the time to post this review, Jason!
5/5
GoogleWe recently sold our house with Jones Robinson, Andrew and the team was really helpful throughout the whole process. Thank you 😃 …
Agent replied · 24 March 2026
Thank you, Matthew! We really appreciate you posting this review for Andrew and the Devizes team.
5/5
GoogleFrom the offset, Jonas Robinson listened to our requirements and showed us a lot of different options. Libby and Danielle were tireless in trying to find us 'the one', and they succeeded. Their expeditious processing was painless. We are very happy to be in our new home. Thanks Andrew for keeping us informed of every development.
Agent replied · 24 March 2026
That's so great to hear - Libby, Danielle and Andrew will really appreciate your feedback and were so pleased to be of service! Enjoy your new home!
5/5
GoogleHaving had many dealings with Andrew Francis over the past year, I must say that he has been nothing but professional, polite and friendly throughout. Thank you, Andrew.
Agent replied · 24 January 2025
Thank you, Suzanne. We really appreciate you posting this review! Andrew has loved being of help.
1/5
GoogleThe staff in Devizes that have shown us properties have always been helpful and done what they can. As for Newbury, they give false information, one lady is very rude, and not at all considerate about people struggling to find a home. Will be avoiding in the future!
Agent replied · 24 January 2025
Thank you for your comments regarding the Devizes team. We are disappointed to read your feedback about our Newbury staff. We have investigated the issue and would apologise for the fact that a trainee member of staff did provide incorrect … More
5/5
GoogleBuying a property through Jones Robinson, was quite easy in that the agents helped us through the process and answered to questions and requests without fail. Thank you so much!
Agent replied · 22 December 2024
Thank you so much Aruvi, we were so pleased to be of assistance!
5/5
GoogleHaving recently completed on the sale of my mother's property with the expert help of Jones Robinson I would recommend them to anyone thinking about a move. Andrew Francis deserves a medal and Rosie, Chloe and all the team are a pleasure to deal with. Very happy client!
Agent replied · 22 December 2024
Linda - thank you for posting this lovely recommendation for our Devizes branch! Andrew, Rosie, Chloe and the rest of the team have loved being of help!
5/5
GoogleOur purchase didn’t go to plan. Andrew was very supportive and done everything in our power to help us
Agent replied · 10 December 2024
Thank you, Deborah. Andrew has loved being of help!
5/5
GoogleWe were very impressed with the quality of service provided by Jones Robinson and especially Danielle. The information provided was spot on and all our questions were answered promptly showing expert knowledge of the properties we visited. Thanks very much.
Agent replied · 10 December 2024
Thank you, Kevin! We really appreciate you posting this review.
5/5
GoogleGreat service from all the team at Jones Robinson. Kept in contact to let me know of progress, kept momentum going with buyer and would definitely recommend them. They made the process as painless as possible
Agent replied · 10 December 2024
Clare - thank you for posting this lovely recommendation for our Devizes team!
5/5
GoogleJones Robinson were efficient, and kept me fully informed throughout the purchase process. They acted effectively to keep the process on track, and were always available, responding promptly to calls and emails.
Agent replied · 10 December 2024
Thank you so much for this lovely review, we really appreciate your feedback!
5/5
GoogleDanielle was really friendly, helpful and and knowledgeable.
Agent replied · 11 November 2024
Thank you, Paul. Danielle has loved being of help!
5/5
GoogleWe were accompanied by Danielle Fulford who was very professional and most helpful. Answered all of our questions and allowed us plenty of time to view. We never felt rushed. A most pleasant and informative inspection. Thank you.
Agent replied · 11 November 2024
Thank you for taking the time to post this review, Richard! Danielle has loved being of help.
5/5
GoogleVery positive experience buying through Jones Robinson. Mainly dealt with Andrew who was very polite and was an excellent conduit between us and the sellers.
Agent replied · 11 November 2024
Thank you, James. We really appreciate you posting this for Andrew.
5/5
GoogleCouldn’t have asked for a better service. I locked myself out with my two children. Called the branch to arrange finding someone to collect the key, or find transport to get there. They instantly drove the key out to me and were there within minutes. Thank you so much!
Agent replied · 11 November 2024
Thank you so much Richard, we were so pleased to be of assistance!
5/5
GoogleExcellent!!! Re: Danielle Fulford - Jones Robindon Estate Agents. I recently had the pleasure of viewing a property with Danielle Fulford from Jones Robinson estate agents, and I must say, she was outstanding. Danielle was incredibly professional, taking the time to go into detail about the property, its features, and even comparable properties in the area. Her knowledge of the local market was evident, and her open, honest approach made the experience refreshing. If she didn’t have an answer to one of my questions, she didn’t hesitate to find out and get back to me promptly. Having searched for a second property for some time, I’ve encountered numerous agents who either don’t follow up or seem too busy to assist, but Danielle was a true exception. I highly recommend her services!
Agent replied · 11 November 2024
Evan - thank you for posting this lovely recommendation for Danielle! She has loved being of help!
5/5
GoogleThanks Jones Robinson for professional showing of this house with detailed information provided and all our questions answered.
Agent replied · 23 October 2024
Thank you for taking the time post this kind review, Andy!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Jones Robinson
Which Jones Robinson office has the most reviews?
Newbury has the most, with 1,935 reviews rated 4.8 out of 5, followed by Didcot with 622.
Where are the Jones Robinson offices?
The six Jones Robinson offices, by town:
- Devizes: 4/5 The Market Place, Devizes, Wiltshire, SN10 1HT
- Didcot: The Old Post Office, 6 Foxhall Road, Didcot, Oxfordshire, OX11 7AA
- Lambourn: Market Place, Lambourn, Berkshire, RG17 8XU
- Marlborough: 139B High Street, Marlborough, SN8 1HN
- Newbury: 118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
- Pewsey: 1 High Street, Pewsey, SN9 5AF
Has Jones Robinson won any awards?
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
