5/5
Rating only, no written review.
Agent replied · 24 March 2026
Thank you for posting this rating! We really appreciate it.

Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,741 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,741 reviews on two platforms, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Thank you for posting this rating! We really appreciate it.
5/5
Rosie is very professional and a delight to deal with. Thank you for your advice and assistance!
Thank you for taking the time to post this review, George! Rosie has loved being of help.
5/5
Andrew was brilliant and kept me updated as well as possible. I was buying one of their properties so there was only so much he could do but I would strongly recommend any one selling in this area to use Jones and Robinson.
Thank you, Jan. Andrew has loved being of help!
5/5
We were very impressed with our viewings on the 17th March, it was easy to book the viewings and Izzy was already waiting for us at the first property. Izzy is an asset to the company, we were impressed with her knowledge of both properties and answered questions straight away all in all good viewings.
Thank you, Viv - we really appreciate you taking the time to post this kind review for Izzy.
5/5
Lovely staff. Thank you for everything!
Thank you, Niece! We really appreciate you posting this review.
5/5
Friendly ,professional and excellent service from this family run business would definitely recommend
Thank you for posting this review, Lynda! We really appreciate it!
5/5
Rating only, no written review.
Thank you!
5/5
What a great team of people! Definitely professionals in this business and they do as they promise. Would highly recommend. Thank you all for your outstanding service and hard work.
Thank you, Claire-Louise. We really appreciate you posting this review!
5/5
I can highly recommend Church Robinson to sell your property, they are extremely helpful and very responsive and as first time sellers have guided us when needed.
Thank you for posting this review, Lucy! We really appreciate it!
5/5
I thought that Church Robinson were very efficient with my purchase and I especially like the way they delegate someone to “chase up” everyone involved in the process on a regular basis.
Thank you for taking the time to post this kind review, Mary!
1/5
Disappointing that this estate agent continues to hassle me for business even though we decide to market our house with a different agent, be warned that if decide not to use Church Robinson their agents will keep hassling you to go to …
We are disappointed to receive your review and offer our apologies as we can assure you this was never our intention. Our team are proactive in keeping in contact, as part of our customer care programme, in case there is anything further we can assist with. We wish you well with your sale and hope it proceeds smoothly.
5/5
Absolutely wonderful experience with Church Robinson,totally blew all the myths about estate agents out of the water! The biggest positive was the friendliness and the personal service and the willingness to go the extra mile . I would recommend them to anyone (and have indeed already done so) and hope that they continue to thrive .
Thank you, Alison - we really appreciate you taking the time to post this kind review!
5/5
Top rate service. The house sale took a little while and the chain broke on one occasion but we got great support and the post sale agreement follow-up was outstanding. They chased up everything to get to exchange of contracts and even helped find another removal company at short notice when ours let us down. The team definitely “go the extra mile”! Many thanks to Gary, Dawn & Raffaele in particular.
Thank you, Don - we really appreciate you taking the time to post this kind review for Gary, Dawn & Raffaele!
5/5
The team @ Church Robinson have been fantastic and I couldn’t fault them. After listing with a different agent and having a sale fall through 24 hours before exchange, I was sceptical to say the least that estate agents can deliver on their sales pitch. How lucky was I that Holly had kept in touch regardless of the fact we were selling with someone else and when it fell through meeting with Holly and the team convinced me to change tact. It was the best decision that I made, even this sale was not without its issues, but with great communication and a massive influence by the brilliant Dawn we finally got the sale over the line. Dawn should be wrapped in gold as I’m convinced without her it would never of happened, not due to Church but our chain. Dawn kept everyone on track and we can finally move on. Thank you to all with a special mention to Holly, Raffaele, Daniel and the one and only DAWN,
Thank you for posting this kind review, David! Holly, Raffaele, Daniel and Dawn will love reading these kind comments.
5/5
After being let down by a supposedly larger and more popular local estate agents, I spoke to Gary Church and thought I'd give Church Robinson Didcot a try. Raf and various other staff were extremely pro-active and within two weeks or so we had serious buyers attending viewings and shortly afterwards, we agreed a sale! Happy Days!!!
Thank you for posting this kind review, Mark! Gary, Raf and the team will love reading these kind comments. Congratulations on the agreed sale!
5/5
Constant contact from Gary and the team- they really keep you in the loop! Despite Church Robinson not being the people we were purchasing from, they held the chain together and after what was a complicated purchase, I feel we finally got …
Thank you, Emma. - we really appreciate you taking the time to post this kind review!
5/5
Church Robinson were very helpful when searching for a property to purchase and friendly along the way. Despite a slight miscommunication in the middle of the process they were good at getting our purchase over the line. Dawn specifically was great at keeping us updated. Thank you for helping us to purchase our next home
Thank you for taking the time to post this review, Charlotte! Dawn has loved being of help.
5/5
Church Robinson has now sold two of our family homes. We recently marketed the second of these houses and, yet again, they didn't disappoint. From our first meeting with Holly we knew there was no need to obtain comparative quotes and …
Julia - thank you for posting this lovely recommendation for the Didcot team! They have loved being of help.
5/5
The agent is helpful and responsive to my enquires. Overall experience is very smooth.
Thank you. We really appreciate you posting this review!
5/5
Church Robinson did an outstanding job! Had a buyer within a couple of weeks and all the team at Church Robinson helped with every aspect. I truly felt that they were doing their upmost to make sure everything went through as smoothly as possible, whilst taking my perspective in everything we had to go through. Not something many estate agents do! Thank you Church Robinson for doing such a wonderful job!
Thank you, Dan - we really appreciate you taking the time to post this kind review for our Didcot team!
5/5
Top class. Would re-use.
Thank you, Katie!
1/5
Not to be trusted held information back refused deposit beware
I'm afraid we cannot find your name on our records, could you please email jo.woolley@jonesrobinson.co.uk and I will investigate further.
5/5
Very efficient service. Quick sale. Plenty of communication. Would highly recommend. Thank you to all the staff at the Didcot office.
Jane - thank you for posting this kind recommendation for the team!
5/5
Very happy with the professional service we received from James Ryan all the staff at Church Robinson when selling our property. It was a smooth transaction from start to finish, we were kept constantly updated with the progress of the sale with useful feedback on every viewing and great service provided liaising with both parties solicitors to progress the sale.
Thank you for taking the time to post this review, Lisa! James and the team have loved being of help!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.

Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Jones Robinson a message.
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.