Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,733 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,733 reviews on two platforms, rated 4.9 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2024, 2020, 2019.
2024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent service, very thorough, beautiful photos and video of our property and great advice from start to finish. Every member of the team was a delight to deal with!
Thank you, Tracey. We really appreciate you posting this review!
5/5
GoogleA great service all round, and would have no hesitation in recommending them.
Thank you for posting this review, Hugh! We really appreciate it!
5/5
GoogleVery professional service from all Jones Robinson staff, who steered us expertly through the sales process. We would highly recommend them.
Thank you for posting this kind recommendation, Margaret!
5/5
GoogleOur agent, Michael, was extremely helpful, patient & attentive. His communication was extremely clear and he guided us through the process efficiently.
Thank you for taking the time to post this review, Susannah! Michael has loved being of help.
5/5
GoogleEven though I am not yet ready to sell, Andrew spent the time to come and assess my home and to prepare a package of useful information for me. I was very impressed, and will choose James Robinson when I am ready to sell.
Thank you, Angela. We really appreciate you posting this for Andrew.
5/5
GoogleAndrew Freegard came to give an estimated market value of our property. The whole experience with Jones Robinson and Andrew was professional, attentive, well prepared and insightful. I feel reassured that they would do a good job when we are ready to sell.
Thank you, Shelley - we really appreciate you taking the time to post this kind review for Andrew and the Marlborough team!
5/5
GoogleJust wanted to say a big thank you to the team at Marlborough. You have all been so helpful and a stressful few months were made a little easier with all the chasing you guys did to get things moving swiftly . Thanks again
Thank you, Louise - we really appreciate you taking the time to post this kind review for the Marlborough team!
5/5
GoogleIncredible service from the lovely Toby! Always on hand to assist with any questions and made the full sale process so calm and easy! 10/10
Thank you for taking the time to post this review, Georgie! Toby has loved being of help.
5/5
GoogleA very professional and smooth purchase of my new property with Jones Robinson. Queries answered promptly and always contactable.
Thank you, Yasmin! We really appreciate you posting this review.
5/5
GoogleWe used the Marlborough branch to buy a retirement home for my dad, Deborah was so helpful and and guided us through the whole process, she was a real pleasure to deal with we would certainly recommend Johns Robinson
Thank you, Mick - we really appreciate you taking the time to post this kind review for Deborah.
5/5
GoogleThe staff at Jones Robinson worked really hard and with great patience in what has been a very difficult time to sell houses. The staff are knowledgeable and approachable.
Thank you, Ros! We really appreciate you posting this review.
5/5
GoogleGreat experience with Jones Robinson (Marlborough). Deborah Harris never failed to keep us informed and was proactive throughout. Technically they weren’t even our agent (bought through them) but nonetheless always friendly and helpful. THANK YOU for making our move happen.
Thank you, Christian. We really appreciate you posting this for Deborah.
5/5
GoogleChurch Robinson were brilliant throughout the entire process. Everyone was always very pleasant to deal with, helpful with queries and very responsive. Dawn, Daniel and Raff were especially excellent.
Thank you for posting this lovely review, Connie. The team have loved being of help!
5/5
GoogleExcellent service from the team at Jones Robinson, Marlborough office. We had a very difficult property to sell and had been with several unprofessional agents online and locally without success. Michael and his team got it over the line for us. By far the best agents around.
Thank you so much Jo, we were so pleased to be of assistance!
5/5
GoogleJenny Thompson showed us around 8 Bailey Close, Pewsey and was very friendly, attentive and knowledgeable, and allowed us to view in a relaxed atmosphere without any pressure. I am now in the process of buying the house and can also say that Deborah has been extremely helpful along the way. Thank you.
That's so great to hear - Clarity. Jenny and Deborah will really appreciate your feedback and was so pleased to be of service!
5/5
GoogleExcellent and professional service. Extremely good advice
Thank you, James! We really appreciate you posting this review.
5/5
GoogleI was delighted with all the help and services I received from the entire team at Jones Robinson in Marlborough and would most certainly recommend them to assist with buying and selling your home.
Thank you, Mark. We really appreciate you posting this for the Marlborough team!
5/5
GoogleToby and the team and Jones Robinson were a delight to work with from start to finish. They provided an informative and efficient service and we would be very happy to work with them in the future.
Thank you for taking the time to post this review, Charlie! Toby and the team have loved being of help.
5/5
GoogleThe service provided for my house purchase was exceptional. Regular updates and the continued dedication to ensuring all parties were doing everything in a timely fashion was much appreciated. Particular thanks to Deborah Harris for her continued support throughout the process.
Thank you for taking the time to post this review, Wanda! Deborah has loved being of help.
5/5
GoogleReally lovely people to work with and they went out of their way to be helpful. Highly recommended.
Thank you, Beverley! We really appreciate you posting this review.
5/5
GoogleRealy helpful and friendly, totally professional, and would highly recommend Jones Robinson as an estate agent, the best experience I have had through buying my property
Thank you, Dave! We really appreciate you posting this review.
5/5
GoogleJones Robinson Estate Agents visited us today to value our property. We were impressed by their professional and measured approach taken in estimating the value of our one of a kind property.
Thank you so much for this review, we were so pleased to be of assistance!
5/5
GoogleAndrew Freegard's appraisal of our property was very thorough. On his visit he spent considerable time viewing and assessing our home. He has supplied a well researched and evidence based valuation of our property, giving us confidence that the guide price is fair and realistic. We recommend their valuation services.
Thank you, Judith. Andrew has loved being of help!
5/5
GoogleCarrie was very nice and knowledgeable about the properties. She made both visits very easy and enjoyable. Thank you Carrie
Thank you for taking the time to post this review, Delphine! Carrie has loved being of help.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Newbury has the most, with 1,935 reviews rated 4.8 out of 5, followed by Didcot with 622.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
