Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,724 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,724 reviews on two platforms, rated 4.9 out of 5 overall.
3,719
Reviews on Google
All 6 offices
5
Reviews on The Trusted Agent
All 6 offices
945
Reviews on allAgents
All Jones Robinson branches
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJust sold through Jones Robinson. Really pleased with the excellent service. Lots of viewings, good offers and a quick sale. Paula and colleagues were always available to help and advise. Highly recommended. I would definitely use them again.
Thanks for your feedback, Alison. We are delighted to have been of service and will be very pleased to look after you again in the future!
5/5
GoogleI have sold 3 properties through Jones Robinson Lambourn and have been so impressed with their friendliness and efficiency. Nothing is ever too much trouble and Jo and Toyah always go above and beyond my expectations. The fee is high but worth every penny!
Thank you Alex, we are very pleased to have been of service and our Lambourn ladies will be delighted with your comments!
5/5
GoogleWe are just about to complete on our house sale and have been thoroughly impressed with Debs; the sales progression and constant communication has been superb! Paul Hodgson was terrific in giving us the correct advice when going to market. Big thanks all round!
Thank you Andrew, Debs and Paul will be delighted to read your comments! I hope your house move goes smoothly.
5/5
GoogleThe 2 young ladies in the Lambourn office have been delightful to interact with. Even though we bought our house some time ago now, whenever we bump into them in the village they are friendly and pass on useful information about our village. Thank you for your kindness Jo and Toyah.
Thanks for your feedback Colin, Jo and Toyah will be delighted to read your comments!
5/5
GoogleJo came out to value my property and did a sterling job, informative, honest, all round lovely lady. Toyah who booked in the appointment was friendly and came across as very interested. Very impressed.
Thank you for your kind comments, Pat, we really do appreciate it!
5/5
GoogleThank you to Jenny and Vicky for arranging a viewing at short notice last month. They were very helpful and professional. Jenny was quick to get back to us with all our questions about the property.
Thank you for taking the time to post this review, Jenny and Vicky were pleased to have been of service. Please let us know if we can be of further assistance!
5/5
GoogleVanessa at Jones Robinson was absolutely fantastic! Helped us at every step to push our move forward! Very professional and really went above and beyond to smooth out any issues that appeared! Very happy with their service so far!
Helen thank you so much for your feedback, we are really grateful you have taken the time to post this review and Vanessa is delighted!
5/5
GoogleWe've been working with Jones Robinson since 2011. They have proven themselves to always be professional, forward thinking and willing to embrace new technology in order to deliver great customer service to their customers. Their staff have always been polite, friendly and helpful.
Thank you for your comments Mark and for the ongoing service your company provide to us!
5/5
GoogleWe viewed 2 Marlborough houses with Vicky. She was cheerful, knowledgeable and very straight and honest with us. Although we bought neither property, Vicky was very gracious when we told her. An altogether first class experience. Thanks Vicky!
Thank you for your kind comments, Vicky will be delighted to hear them and we are very pleased to have been of service!
5/5
GooglePaul Hodgson gave advice and assistance over an extended period on a conversion project. Paul's speed of action and clarity of advice demonstrated clear and deep market knowledge which was invaluable in making informed and timely judgements. In short we received an excellent professional service.
Thank you so much for your feedback, Bob, we are delighted to have been of service and Paul will be pleased to read your comments.
5/5
GoogleJones Robinson have been really helpful throughout sorting out our tenancy especially Vanessa who has been able to provide us with all information when required and making the process calm for us. Really great level of service definitely recommend this estate agent for either letting or buying.
Thanks Rachel, I'm so glad you were pleased with our lettings service. I know Vanessa will be delighted to see your feedback!
5/5
GoogleI cannot thank or recommend Jo and Toyah at the Newbury branch enough!!! If you want to be in safe hands - call them. I have gone through, over time, both a purchase and sale through these wonderful ladies. As an ex-agent I have been so impressed. I wouldn’t use anyone else in the area. They have gone above and beyond the call of duty time and time again. Ladies - thank you so much. You are professional and lovely to deal with. A wonderful combination. Couldn’t recommend enough!
What lovely comments, Clare thank you so much, we really do appreciate it!
5/5
GoogleExcellent, couldn’t ask for more, really helpful in every aspect of my purchase. Always someone friendly and polite to speak to whenever I had a query. Top marks. Would definitely recommend.
Thank you for your feedback, Andy, we really appreciate your comments!
5/5
GoogleThe Marlborough Jones Robinson office team are fantastic, friendly and welcoming. They are always happy to talk and spend time with everyone which is extended out of the office and felt through their support and active participation within the local community. Well done.
Thanks for taking the time to post your comments Lucy, we really appreciate it!
5/5
GoogleExcellent service from this company we have absolutely no hesitation in recommending them to you for any sale and or purchase of any properties. …
Thank you for your comments Elaine, we are delighted to have been of service and Mikyle will be pleased to hear your feedback!
4/5
GoogleWhile the service from the agent selling the house met my expectations i would not recommend signing up for the after sales package even if there is a no completion fee guarantee for the next house if the original falls through. The …
4/5
GoogleThis is a difficult review to write when the house went onto the market we were advised not to do any renovations to the property i think this was a mistake all the feed back (some times a long time commin)g was that there was to much work …
Thank you Keith, we appreciate your feedback and will pass your comments on to Mikyle.
5/5
GoogleI contacted Martin walker estate agents to enquire about a couple of properties. I had a few questions I wanted answered before I would consider advancing further. …
What a lovely review, Sam, thank you so much. We are very pleased to assist you and hope we can find you a suitable property soon!
5/5
GoogleThe lettings team found us a good quality rental which allowed our cat when we sold a house quickly and were looking for another to buy. The landlord was lovely and responded quickly any time there was a problem. …
Delighted to hear of the service our Devizes team gave you, thank you so much for your recommendation!
5/5
GoogleMy husband and I would like to record our thanks and appreciation for all of the help and advice received from Mikyle of the Devizes Branch. It is very refreshing to find someone who only puts your interests at heart above all else. I …
Thank you for your feedback, Valerie. Mikyle will be delighted to read your comments and we really appreciate the time taken to record this! We hope your daughter will be happy in her new home.
5/5
GoogleFrom the very start we had the greatest of confidence in Martin Walker, at all times he has been professional and focused on the matter in hand. The selling of my parents house has taken two years in all this time we as a family have been …
Thanks Sue, it's great to hear your feedback, Martin and Andrew (Francis!) will really appreciate your comments.
1/5
GoogleI booked a viewing with this agency and when we got to the property there was someone living there already. They called me two days afterwards saying it was available in a month's time but there have been a confusion. I booked a new viewing … More
Noemi, Thank you for your feedback and I am sorry to hear about the confusion. I would love to understand this a little more and we’d be delighted to find you an alternative property. I would be grateful if you would contact me on 01635 581991 to discuss further. Alternatively, please advise when the best time to call would be and I can arrange to call you. Regards, Joel Osbourne
5/5
GoogleThank you to Jenny and Vicky for arranging a viewing at short notice last month. They were very helpful and professional. Jenny was quick to get back to us with all our questions about the property.
Thank you for taking the time to post this review, Jenny and Vicky were pleased to have been of service. Please let us know if we can be of further assistance!
5/5
GoogleAbsolute first class professional, personal service from Jo Schedler @ Lambourn branch. Fully informed & update throughout the process of selling our house. It’s been straightforward & painless with Jo offering great, honest, local advice & knowledge, from date of instruction to Offer👌🏼great work thanks Jo @ Jones Robinson 5* …
Thank you for your very kind comments Hayley, Jo will be delighted to read your feedback!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Newbury has the most, with 1,935 reviews rated 4.8 out of 5, followed by Didcot with 622.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Didcot won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
