Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleThey don't care about the property's problems. They only want to take money!
Poor management service. I am waiting 2 weeks for a plumber who is always on the way and he never come up..
Very high agency charges also.
Aggeliki · 7 October 2019 · Jones Robinson Newbury
Agent replied
We are sorry to hear you have experienced problems, this is highly unusual so I would be grateful if you could call our Lettings Director Joel Osbourne on 01635 581991 or provide your contact details so he can call you direct, as we are anxious to investigate the circumstances. Many thanks, Jo Woolley
★★★★★ 5/5
GoogleJo and Toyah in the Lambourn office have been brilliant, helping every step of the way and I'll be completing on a purchase very soon. Thanks!
Richard · 7 October 2019 · Jones Robinson Newbury
Agent replied
Thank you for your comments Richard, we hope your move goes smoothly!
★★★★★ 5/5
GoogleI have bought and sold properties before and not been impressed with the service that I have received until dealing with the fabulous Jo and Toyah. They have been friendly and professional and a joy. Thanks ladies!
Nina · 7 October 2019 · Jones Robinson Newbury
Agent replied
Thank you Nina, what a lovely review! Jo and Toyah will be pleased to hear your feedback.
★★★★★ 5/5
GoogleTo sum it up, if you land in the hands of Paul Hodgson then you are on the money. I bought house and he has been exceptional in Customer service, fairness and helpfulness. Just Exceptional !!
Prashant · 7 October 2019 · Jones Robinson Newbury
Agent replied
Prashant, what lovely feedback - thank you! Paul will be thrilled to read your comments!
★★★★★ 5/5
GoogleService and communication was excellent from Lucy Cook, Sian Kirk, and Vanessa Burgess. As well as a very enthusiastic, honest, and thorough viewing by Paul Hodgson. Overall excellent service from an excellent company.
HeyItsChazm · 7 October 2019 · Jones Robinson Newbury
Agent replied
Thank you very much for your comments. Lucy, Sian, Vanessa and Paul will be delighted to hear your feedback!
★★★★★ 5/5
GoogleHave to say these people are professional! Very helpful, very knowledgeable and honest.. which can't be said for every estate agent in the town.!
Thanks, great job
Martin Burgess
Martin · 7 October 2019 · Jones Robinson Newbury
Agent replied
Thanks for your comments Martin, we're delighted to receive your feedback!
★★★★★ 5/5
Googlewe have been very happy with the treatment and help we have had from jones robinson and would quite happily use them again and recommend them to others. without hesitation.
Rose · 7 October 2019 · Jones Robinson Newbury
Agent replied
Thank you so much for your comments Rose, we are very happy to have been of service!
★★★★★ 5/5
GoogleJust sold through the Lambourn office, very impressed with the great service we received from Toyah and Joanne. Thank you both.
Alan · 7 October 2019 · Jones Robinson Newbury
Agent replied
Thanks for your comments Alan, our Lambourn ladies will be delighted!
★★★★★ 5/5
GoogleI cannot praise Debs highly enough, we had a very stressful sale and she kept me sane and I knew that I was in safe hands. Paul Hodgson was super professional and guided us with brilliant advice. Highly recommended!
Happy · 7 October 2019 · Jones Robinson Newbury
Agent replied
Thank you for your feedback, Debs and Paul will be delighted to read your comments!
★★★★★ 5/5
GoogleThe staff have all been very friendly and the advise good . We had a lot of viewings very quickly and sold our house in no time.Thank you all.
Richard · 7 October 2019 · Jones Robinson Newbury
Agent replied
Thank you for your comments Richard, we are delighted to have been of service!
★★★★★ 5/5
GoogleWe have just bought a house through Jones Robinson Lambourn and also listed our house for sale and from the first communication with Jo and Toyah they have been magnificent! Nothing was too much effort. The process was explained thoroughly and the process has been smooth.
Lisa · 7 October 2019 · Jones Robinson Newbury
Agent replied
Magnificent is good! Thank you for your feedback!
★★★★★ 4/5
GoogleVery good customer service, in process of selling my property and have been very good with selling services, only 4 stars as not sold yet. I have Always been updated when needed.
Very good, would use them again in future.
Mel · 7 October 2019 · Jones Robinson Newbury
Agent replied
Thank you for your comments, we really appreciate it. The sales team are working hard to achieve a sale for you!
★★★★★ 1/5
GoogleHad to chase time after time to hear if any offer had been accepted. Felt that the agent was being awkward and wasn't massively interested in our conversations. Having seen previous reviews of this agent I thought the process would have been easy but my experiences have been appalling. The only person who seems enthusiastic in this estate agency is Beth.
Jack · 7 October 2019 · Jones Robinson Newbury
Agent replied
Dear Mr Robinson
We take negative reviews very seriously, however, on investigation, we cannot locate your record on our system. I would therefore be grateful if you could contact me on 01635 35010 to discuss the matter further. Thank you.
★★★★★ 5/5
Googlevery pleased with the service we have received from Micheal Page of Jones Robinson Newbury very efficient and extremely helpful. and thanks again for perfect job ,
Robert · 7 October 2019 · Jones Robinson Newbury
Agent replied
Robert, many thanks for taking the time to post your comments. Michael will be delighted to read your feedback!
★★★★★ 5/5
GoogleI sold my house through Jones Robinson. The process was painless because of the support from the team .Michael P explained everything brilliantly from the beginning and Nicky contacted me regularly once I had a buyer. Very pleased with the service.
Jackie · 7 October 2019 · Jones Robinson Newbury
Agent replied
Thank you Jackie, Michael and Nicky will be delighted to read your comments. We are very pleased to have been of service to you!
★★★★★ 5/5
GoogleJo and Toyah have been wonderful with the sale of my late father's house. Very professional, friendly and efficient. Highly recommended.
Natalie · 7 October 2019 · Jones Robinson Newbury
Agent replied
Thank you for your comments Natalie, we are delighted to have been of service. The ladies of Lambourn will be thrilled with your feedback!
★★★★★ 5/5
GoogleI have used Jones Robinson to let my property for the last two terms and both times the service provided has been first class from start to finish. The staff, in particular Laura, Vanessa and Sarah, were all extremely helpful, patient and committed. Highly recommend.
L · 7 October 2019 · Jones Robinson Newbury
Agent replied
Thank you very much for your comments, we really appreciate you have taken the time to post this and we hope we can continue to help you in the future!
★★★★★ 5/5
GoogleVicky was very pleasant and helpful and quickly arranged viewings for us in a number of locations at short notice. Jones Robinson appear to be a very proactive estate agent.
Dino · 7 October 2019 · Jones Robinson Newbury
Agent replied
Thank you for your feedback Dino, Vicky will be delighted to read your comments. We hope we can find you something soon!
★★★★★ 5/5
GoogleVery Good all round service , Harris and Deborah particularly were very prompt and responsive.
Ian · 7 October 2019 · Jones Robinson Newbury
Agent replied
Thanks both for your comments, we are pleased to have been of service!
★★★★★ 5/5
GoogleI would recommend Jones Robinson for my purchase and sale to all my friends and family, all the staff are very friendly and helpful, we have dealt mainly with Michael and Nicky and can say they have been fantastic, Nicky has made the whole process so much easier and has been on hand every time we have had any questions, I would like to thank them and the staff and will definitely use them again.
Karen · 7 October 2019 · Jones Robinson Newbury
Agent replied
Thank you Karen for your kind words. We look forward to assisting you again in the future!
★★★★★ 5/5
GoogleWe have just exchanged on our house in Lambourn and the service that we received was outstanding. No wonder there are so many sold boards in the village. Thank you Jo and Toyah
Yvonne · 7 October 2019 · Jones Robinson Newbury
Agent replied
Lovely feedback Yvonne, thank you so much!
★★★★★ 5/5
GoogleJo and Toyah were brilliant agents, made a quick sale and were always at the end of the phone if needed. Everything went as smooth as it could when selling a house! Highly recommend.
Chris · 7 October 2019 · Jones Robinson Newbury
Agent replied
Thanks Chris, that's wonderful feedback, Jo and Toyah will really appreciate it. We are delighted to have been of service!
★★★★★ 5/5
GooglePopped in to the Marlborough branch and met Vicky. Her knowledge of the area was second to none - simply couldn’t find fault - perfect customer service that you just can’t find easily these days!
Clare · 7 October 2019 · Jones Robinson Newbury
Agent replied
Thank you so much Clare, Vicky will be delighted to read your comments!
★★★★★ 5/5
GoogleThe team at Jones & Robinson have been so supportive, attentive, and helpful throughout our selling process. In particular, Paul Evans and Nicky Simpson. Who were always on hand to answer any questions or concerns we had (there were a lot!), and went above and beyond in some instances to ensure we were kept updated.
Suzanne · 7 October 2019 · Jones Robinson Newbury
Agent replied
Thank you Suzy, it's great to read your comments, I will pass them on to Paul and Nicky. Hope your move goes well!
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