Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleI had a really poor experience, paid deposit for a rental property, passed referencing however Freyea at Jones Robinson constantly resisted sending out contracts despite assuring me everything was fine. With 1 week to go until I was due to … More
Mark · 11 November 2019 · Jones Robinson Newbury
Agent replied
Mark, I am sorry to hear that the experience you’ve received hasn’t met with our usual high standards. I am aware of this situation and would like to speak to you about it as it was rather an unusual situation. If possible, am I able to give you a call later today to discuss? Kind regards, Joel
★★★★★ 5/5
GoogleToyah and Jo at the Lambourn branch were both very friendly, helpful and professional in all aspects of the property viewings I did when looking for somewhere to buy in the village, and then the subsequent purchase of my house. They kept me … More
Susy · 11 November 2019 · Jones Robinson Newbury
Agent replied
Thank you for taking the time to post this feedback. Jo and Toyah will be delighted!
★★★★★ 5/5
GoogleMichael Simpson recently came to give a valuation on our property. He arrived on time and throughout his visit he was sensitive to the fact that this is our home. His pleasant manner and professionalism made the meeting a smooth and hassle … More
Phil · 11 November 2019 · Jones Robinson Newbury
Agent replied
Thank you for your comments, Phil, we really appreciate you taking the time to post a review. We look forward to being of service to you in the future.
★★★★★ 5/5
GoogleI cannot thank or recommend Jo and Toyah at the Newbury branch enough!!! If you want to be in safe hands - call them. I have gone through, over time, both a purchase and sale through these wonderful ladies. As an ex-agent I have been so … More
Clare · 11 November 2019 · Jones Robinson Newbury
Agent replied · 19 September 2023
What lovely comments, Clare thank you so much, we really do appreciate it!
★★★★★ 5/5
GoogleWhilst I am not a direct client of Jones Robinson, in my capacity as longstanding marketing and design provider for JR, I have the opportunity to meet and work alongside the majority of the staff across the entire Jones Robinson office … More
Andrew · 11 November 2019 · Jones Robinson Newbury
Agent replied
Thank you Andrew, you're very kind!
★★★★★ 5/5
GooglePaul Hodgson is a great guy, always there with sound advice and nothing is too much trouble.
Paul has sold 2 properties in Newbury for us in a very difficult market for a … More
Sandra · 11 November 2019 · Jones Robinson Newbury
Agent replied
Thank you for taking the time to post this review, Paul and the team will be delighted to read your comments!
★★★★★ 4/5
GoogleRating only, no written review.
Radoslaw · 11 November 2019 · Jones Robinson Newbury
★★★★★ 1/5
GoogleThink they are superior to everyone else
Made to feel insignificant
Jonathan · 11 November 2019 · Jones Robinson Newbury
Agent replied
Mr Coe, I am concerned to read your comment and am sorry that you feel this way. We take negative comments very seriously, would you please contact me on 01635 35010 or jo.woolley@jonesrobinson.co.uk to give me further details so I may investigate the matter further. Thank you, Jo Woolley
★★★★★ 5/5
GoogleJo and Toyah in the sunny Lambourn Office has been fantastic with our recent sale! Thank you, Ladies!!
Rachel · 11 November 2019 · Jones Robinson Newbury
Agent replied
Thanks for your feedback Rachel, we really appreciate you taking the time to post your comments.
★★★★★ 5/5
GooglePaul and the team were fantastic throughout the whole process, a friendly and professional team who were a pleasure to deal with.
Sebastian · 11 November 2019 · Jones Robinson Newbury
Agent replied
Thank you for your comments, Sebastian, we really appreciate it and hope your moves goes well later in the week.
★★★★★ 2/5
GoogleCommunication wasn't very good and the "personal" feel was definitely lacking. I would recommend using other, more local, estate agents that would actually appreciate your business.
Oliver · 11 November 2019 · Jones Robinson Newbury
Agent replied
We are naturally disappointed to receive your feedback, Mr Chun, particularly as our records indicate we kept in touch with you regularly. We take negative comments very seriously indeed and I will relay your comments to the members of staff who you were in contact with. I can assure you we never take our customers' business for granted and I'm sorry that you felt we did not provide our usual high level of customer service on this occasion. I hope you have now settled into your new home and wish you well for the future. Jo Woolley
★★★★★ 5/5
GoogleJones Robinson letting always run smoothly, and nothing is too much trouble, we have always been kept informed of any changes. A great company to rent properties through, would highly recommend
Penny · 11 November 2019 · Jones Robinson Newbury
Agent replied
Thanks Penny, that's great feedback, our lettings team will be delighted to read your comments!
★★★★★ 4/5
GoogleRating only, no written review.
Radoslaw · 8 November 2019 · Jones Robinson Newbury
★★★★★ 5/5
GoogleNice and friendly, all went smoothly
Matthew · 17 October 2019 · Jones Robinson Didcot
★★★★★ 1/5
GoogleThey did not want to talk about details over the phone - made appointment. Called off in the last moment. They said they are very busy. I'm not...
Michal · 17 October 2019 · Jones Robinson Didcot
★★★★★ 5/5
GoogleOne of estates agency ( one of the best ) when you are looking to buy or to rent a house!
Marius · 17 October 2019 · Jones Robinson Didcot
★★★★★ 5/5
GoogleJo was great in keeping the communication going throughout resulting in a very smooth sale.
Catherine · 17 October 2019 · Jones Robinson Didcot
★★★★★ 1/5
GoogleAbsolutely disgraceful and unprofessional behaviour by a women called Amanda. she came back after a late evening viewing the next morning saying there was a higher bid and basically told us they got the house and didn’t seem interested in what we had offer. She was rude , unfriendly and told lies . Stay away from these people.
Beatrice · 17 October 2019 · Jones Robinson Didcot
★★★★★ 4/5
GooglePretty good estate agent but not massively different from all the others
Chris · 17 October 2019 · Jones Robinson Didcot
★★★★★ 5/5
GoogleLovely team, Jo especially was amazing at post sales support, she was the main point of contact for our chain and was on the ball chasing everyone up! Highly reccomended.
Isla · 17 October 2019 · Jones Robinson Didcot
★★★★★ 5/5
GoogleReally supportive throughout the process of purchasing our home. Very good a keeping the chain moving and pleasant to speak with.
Stuart · 17 October 2019 · Jones Robinson Didcot
★★★★★ 5/5
GoogleThe staff at Church Robinson were great and helped us every step of the way buying our first home. Regular email updates and correspondance between the solicitors to keep things on track. Highly recommend.
Hannah · 17 October 2019 · Jones Robinson Didcot
★★★★★ 5/5
GoogleMartin Walker was selflessly giving his advise with our best interest to make the right decision for our family.We had so many calls and emails regarding to a property we want to buy and selling our flat .They always kindly&promptly …
S · 8 October 2019 · Jones Robinson Devizes
Agent replied
Thank you for taking the time to post your comments, we are very pleased to be of service!
★★★★★ 5/5
GoogleWhilst searching for a new property in Marlborough we have had several viewings with Jones Robinson. We found them to be very professional and friendly at all times, communication was prompt and in general nothing was too much trouble. …
Gary · 8 October 2019 · Jones Robinson Marlborough
Agent replied
Thank you for taking the time to post your comments, we are delighted to be of service and hope we can find your next home soon!
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