5/5
GoogleI want to thank you for your help, I want to thank Freyea who is a true professional. I wish you much success in everything you do
Agent replied
Lavinia, thank you for this review, Freyea will be so pleased to read your kind words!
Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
Jones Robinson estate agents in Newbury, Didcot, Devizes and 3 more
★★★★★
3,724 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,724 reviews on two platforms, rated 4.9 out of 5 overall.
3,719
Reviews on Google
All 6 offices
5
Reviews on The Trusted Agent
All 6 offices
945
Reviews on allAgents
All Jones Robinson branches
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Our offices
Jones Robinson's six offices, most reviewed first. Each has its own page.
- Jones Robinson Newbury118 Bartholomew Street, RG14 5DT1,935 reviews · 1,930 on Google (4.8)69 in the last 90 days
- Jones Robinson DidcotThe Old Post Office, 6 Foxhall Road, OX11 7AA622 reviews · 622 on Google (4.8)60 in the last 90 days
- Jones Robinson Devizes4/5 The Market Place, SN10 1HT550 reviews · 550 on Google (4.8)26 in the last 90 days
- Jones Robinson Marlborough139B High Street, SN8 1HN331 reviews · 331 on Google (5.0)34 in the last 90 days
- Jones Robinson LambournMarket Place, RG17 8XU254 reviews · 254 on Google (5.0)8 in the last 90 days
- Jones Robinson Pewsey1 High Street, SN9 5AF33 reviews · 33 on Google (4.7)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Jones Robinson office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGreat experience with the girls in Lambourn. Jo and Toyah were brilliant, we had so many more viewings with them than the previous agent we used and were there through every step of the sale. Toyah was so helpful and always there to answer my queries, I can't thank you both enough!
Agent replied
Lauren, thank you for taking the time to post your comments, our Lambourn ladies will be delighted to read your feedback!
5/5
GoogleJones Robinson manage the property we are renting and they have been so helpful and all issues are sorted very quickly
Agent replied
Sharna thank you so much for your feedback, we really appreciate it and our property management team are very pleased to be looking after you!
5/5
GoogleJo and Toyah have been first class when buying and selling my house in Lambourn. Excellent service, a fantastic result and lovely people - I couldn't happier. Thank you both for all of your help and I wouldn't hesitate to use you again or recommend to others that they do the same.
Agent replied
Thank you so much for posting your review, Tim, our Lambourn ladies were very pleased to be of service!
5/5
GoogleCaroline was great, she felt like a personal friend and she goes above and beyond. She has helped us tremendously, given us some great advice that was very much appreciated. The price was very pleasing and I could not be happier.
Agent replied
Thank you very much for your feedback, Daph, Caroline will be delighted to read your review!
5/5
GoogleHighly Professional letting services, automated processes in place made the moving journey simpler right from reference check to physical move into the property. Very helpful and trained staff, eager to support client at their best. However there were some teething problems in the property that were resolved via raising support tickets in the begining and then follow ups that was frustrating. This could be dealt on phone call provisioned for brand new tenant for few days being part of their customer service rather looping them in formal incident raising process. Apart from this everything was brilliant and I highly recommend them.
Agent replied
Thank you so much for your feedback, I will certainly relay your comments to the property management team. We really appreciate you recommending us!
5/5
GoogleA motivated and passionate team who delivered against what they promised. Once our house was sold, the after care was excellent, with regular updates all the way up to completion.
Agent replied
Nikki, we really appreciate you posting a review, our team are delighted to read your comments!
5/5
GoogleRecently purchased a property through Church Robinson and the service was excellent throughout the process. Will definitely consider selling with them when the time comes. Recommended.
Agent replied
Thank you for leaving us a review Katherine, we would love to help you again if you need us!
5/5
GoogleFirst time going for a property and i didnt have much luck elsewhere and was greeted with misguided information, however when approaching Jones Robinson i was greeted with a wonderful customer service, the exact information i needed and what i felt a cheery welcome. I was mainly in contact with Freyea Boyce who gave me all the relevent information that i needed, along with advice and because of this i have just deposited my holding fee and will move in to a new place very shortly! Thank you Jones Robinson! I highly reccomend this company if you are first time renting/buying and/or already on the property ladder.
Agent replied
Thank you Aaron, that's such lovely feedback, Freyea will be so pleased to read your comments. I hope your move goes well and that we can be of service in the future.
5/5
GoogleRating only, no written review.
Agent replied
Thank you for posting a review, Brent!
5/5
GoogleJONES ROBINSON WERE VERY PROFESSIONAL AND HELPED DURING A STRESSFUL TIME. SPECIAL THANKS TO NEIL AND PAULA
Agent replied
Thanks for your feedback, Ian, we are very glad to have been of service. Neil and Paula will be pleased to read your comments!
5/5
GoogleSo sorry wrong estate agent! have 5* for my stupidity i was referring to chancellors not you guys, no idea why it linked to your agency but apologies and im sure you guys do a great job! just had a heart attack when i realised
Agent replied
Ah, thanks so much for owning up! Really appreciate it and thank you for the rating.
5/5
GoogleHelpful and friendly service from the Lambourn team, Toyah and Jo. I'm looking forward to moving into my new purchase next week!
Agent replied
Thank you for posting a review, Anna, our Lambourn ladies will be pleased to read your comments! Good luck with your move!
5/5
GoogleWe recently bought and sold our house in Lambourn through the lovely ladies at Jones Robinson Lambourn. I hadn't moved in 50 years and the experience would have been daunting if it wasn't for the constant reassurance and outstanding service from Toyah, Jo and Rachel. Nothing was too much trouble. We are looking forward to our move in February. Thank you so much.
Agent replied
Thank you for taking the time to post these kind comments, Barry, I am so pleased that your move went well. Our Lambourn ladies will very much appreciate your feedback!
5/5
GoogleFirst class service. Harris listened to what I am looking for and lined up more viewings than any other agents (only a couple missing the mark for me). No pressure, professional service.
Agent replied
Thank you Gareth, Harris will be delighted to read your feedback!
5/5
GoogleWe would like to thank Paula for her invaluable help and support throughout a very long and complex purchase. We couldn't have done it without her excellent communication and determination.
Agent replied
Thank you for your kind comments, Chris. Our dedicated sales progressors never give up and Paula will be delighted to hear your feedback!
5/5
GoogleI would like to personally thank "Paula Rudge" for all her effort to get my sale exchanged. She is a Real Star, and she is very impressive. She worked harder then the solicitors by chasing them regularly and provides me an update about the progress. She is very keen to get he sale exchanged in time. She met all my expectation on the behalf of Jones Robinson. Keep up the Great Work Paula Rudge. Kudos...
Agent replied
Thank you so much for your review, Manohar, Paula is delighted to read your feedback!
5/5
GoogleHarri and Paula helped us with our first property purchase and made this process less stressful and as easy as possible. With their professional help we got all answers to our questions quickly and always knew what stage of purchase we were on. Thank you guys for all your help and we wish you good sales next year :)
Agent replied
Thanks Olesia, we really appreciate you taking the time to post a review, Harris and Paula will be so pleased to read your feedback!
5/5
GoogleRating only, no written review.
Agent replied
Thank you for leaving us a 5-star rating!
5/5
GoogleExcellent estate agent, very nice and friendly staff would highly recommend if you need to sell a house
5/5
GoogleWe just brought our first house with the help of Church Robinson. A stressful process that was made all the more easy with their professional and courteous staff. Jo was very friendly, kept us up to date with the process.
Agent replied
Thank you for leaving your review, Ethne, we hope you have settled into your new home!
5/5
GoogleThank you Andrew and Mikyle for your help and patience with us.
Agent replied
Many thanks for posting your comments, Mr Hale, we are very pleased to have been of service.
5/5
GoogleWe purchased a property advertised by Jones Robinson and are delighted to say that we received exceptional support from the team, especially Paula Rudge, who was always extremely helpful, responsive and proactive. We would most definitely use Jones Robinson in the future.
Agent replied
Thank you for your review Jake, Paula is delighted to read your comments!
5/5
GoogleI recently sold my house through Jones Robinson Lambourn after previously being on the market with 2 other agents. I loved the fresh strategy Jo suggested and Toyah was brilliant ensuring that I was updated throughout. A huge thank you ladies for a stress free sale...and for selling way over the asking price!
Agent replied
Thank you for your comments Tonia, our Lambourn ladies will be delighted to read your feedback!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Jones Robinson
Which Jones Robinson office has the most reviews?
Newbury has the most, with 1,935 reviews rated 4.8 out of 5, followed by Didcot with 622.
Where are the Jones Robinson offices?
The six Jones Robinson offices, by town:
- Devizes: 4/5 The Market Place, Devizes, Wiltshire, SN10 1HT
- Didcot: The Old Post Office, 6 Foxhall Road, Didcot, Oxfordshire, OX11 7AA
- Lambourn: Market Place, Lambourn, Berkshire, RG17 8XU
- Marlborough: 139B High Street, Marlborough, SN8 1HN
- Newbury: 118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
- Pewsey: 1 High Street, Pewsey, SN9 5AF
Has Jones Robinson won any awards?
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Didcot won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
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Send Jones Robinson a message.
