Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,725 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,725 reviews on two platforms, rated 4.9 out of 5 overall.
3,720
Reviews on Google
All 6 offices
5
Reviews on The Trusted Agent
All 6 offices
945
Reviews on allAgents
All Jones Robinson branches
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI recently sold my house through Jones Robinson Lambourn after previously being on the market with 2 other agents. I loved the fresh strategy Jo suggested and Toyah was brilliant ensuring that I was updated throughout. A huge thank you ladies for a stress free sale...and for selling way over the asking price!
Thank you for your comments Tonia, our Lambourn ladies will be delighted to read your feedback!
5/5
GoogleJones Robinson have been excellent during the sale of our house. Very professional and supportive and they really helped resolve all queries to ensure a smooth exchange. Paul and Nicky were excellent.
Lisa thank you so much for your review, good luck with your move!
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5-star rating!
5/5
GooglePeople will tell you selling a house is stressful , but Church Robinson lessened that stress. they were always on the ball and up to date with what was going on. Dawn was wonderful at getting things done, going the extra bit and keeping me informed.. Thank you Church Robinson
We are grateful for your review, Peter, the team were delighted to be of service!
5/5
GoogleThe team, especially Andrew and Mikyle, were very friendly and helpful throughout the whole process of selling my Mother's property. They kept me updated on progress and offered professional advice when I needed it - so I would certainly recommend them to anyone thinking of selling.
Janet, thank you very much indeed for taking the time to post this review, we really do appreciate it!
5/5
GoogleRating only, no written review.
Thank you for posting a rating!
5/5
GoogleExcellent service
Chris thanks for taking the time to post your review, we are pleased to be of service.
5/5
GoogleJones Robinson manage several flats for my father. We are very happy with their service. Charlotte in particular is always extremely helpful - she offers great advice, is totally reliable and helps him to make the best of his investments. I wouldn't hesitate to recommend them!
Thanks Jane, that's a lovely review, Charlotte will be delighted to read your comments!
5/5
GoogleThe guys n gals at Jones Robinson were brilliant and really helpful - they were very welcoming and reassuring every step of the way. Usually renowned as a stressful process, I found the most stressful part was packing for the move! 100% recommend to anyone looking for a speedy, stress free move :)
What a lovely review, James, thank you so much. Hope the unpacking was less stressful!
5/5
GoogleSpoke to Harris from the Jones Robinson team and he was extremely helpful. He genuinely tried to understand what I was looking for but also made some additional suggestion which demonstrated good business acumen and great local knowledge. Thank you.
Thank you for your comments, that's super feedback about Harris, he will be delighted to hear that!
5/5
GoogleHouse buying / selling can be a very stressful experience but Jones Robinson and especially the small but highly effective team at the Lamborne office made it a whole lot more bearable. Their attention to detail, efficient communication and … More
Thanks for your comments Steve, we are very pleased to have been of service and hope your move went well!
1/5
GoogleThe website is awful and doesnt work properly, and unfortunately when i went to view a rental property the agent completely failed to uphold GDPR and revealed some personal details about my financial situation in front of another potential tenant. I was utterly disgusted and let down and would ward people off using this company!
5/5
GoogleGreat guys. We have dealt with them for 7 years and they have never disappointed. Very professional.
Thanks for leaving this review Saurabh, we really do appreciate it and always love to help!
5/5
GoogleChoosing an estate agent is so important, houses don’t sell themselves. I’ve enlisted the team here a few years ago to sell my house when nobody else could, the advice was spot on. I’ve also just bought through them and they are my preferred sales agent in didcot, for sure. Why? Aside from the selling side, which is top notch, their sales support chases everything and keeps an eye on the chain. I literally relaxed and let them tell me what to do, it was totally stress free. How many times can you say that about buying/selling a house. I wouldn’t hesitate to recommend them and I wish I had the sales support team to organise other areas of my life. Well done everyone, you’re amazing. Let’s do it again!
What a super review, Karen, thank you so much for taking the time to post your comments ... and we would love to do it again for you!
5/5
GoogleJust a special mention to Joe from Jones Robinson, I’m aware he’s moving offices but has still offered to help me with anything I need. He has outstanding customer service and is a definite asset to this company. Helping me with anything … More
Thank you for your comments, Will, that's fantastic feedback, we really appreciate you taking the time to post this review and Joe will be thrilled to read it!
5/5
GoogleJones Robinson sold our house. A very professional service. Paula Rudge especially as she always gave her time too make sure we were happy with how things were going and the team in the office were always on hand to sort any problems or … More
Thanks Andy, we're so pleased to have been of assistance and I know Paula will be grateful you have taken the time to post this review. We hope we can help you again in the future!
5/5
GoogleDefinitely, The best lettings agency I've ever dealt with, Regardless of all the calls and trouble I've given them, they've always given me that helping hand in all situations. They made all background processes simpler and eased the moving … More
Jason, thank you so much for posting your feedback, Vanessa and the team will be delighted to hear your comments and were very pleased to have been of assistance!
5/5
GoogleIt was brilliant! I would have to give you a 10/10. Jo was my main point of contact and so was Toyah to be honest. There is absolutely nothing to improve on as it was sold very quickly. We were kept up informed and it was all just very spot … More
Thank you so much for your kind words, Mr Clements, we really appreciate it and are pleased to have been of service.
5/5
GoogleMy partner and I rented a property from Jones Robinson for a year. They were always extremely helpful and obliging to our requests. Their online logging system made reporting maintenance issues really easy and they were always quick to … More
That's great feedback, thank you for taking the time to post your comments, Anna will really appreciate it.
5/5
GooglePaul Hodgson has been exceptionally professional and supportive throughout the time that Jones Robinson worked with us. He gave us excellent advice when valuing the house and we chose to go with the company because of Paul and his team's … More
Thank you for taking the time to post your feedback, Catherine, we really appreciate it. We hope we can help further at some point in the future!
1/5
GoogleThe service they provide is less than half a star. They will do absolutely nothing after you enter the property. Before you enter they will look like they want to help you. But they won't really. … More
We're obviously really disappointed to read your comments, we would love the opportunity to discuss this further and to put matters right, could you please contact me on 01635 581991. Joel Osbourne.
5/5
GoogleMy dealings with Jones Robinson started with the Newbury office but became the first property taken into the books of the new Marlborough office in early January 2019. Great guidance and advice from Michael Simpson and just a different way … More
We are delighted that yours was our first property sold through our new Marlborough office and what a result! Many many thanks for giving us your business and we really appreciate your kind comments. Michael and the team are so grateful you have taken the time to post this review.
5/5
GooglePaul Hodgson and his team, including Nicky Simpson, were amazing. Any obstacles were treated as challenges to be surpassed and were in fact simply brushed aside. We had our property on the market with a different estate agency for several … More
Lovely feedback, David, thank you so much - Paul and Nicky will be delighted to read your comments!
5/5
GoogleHaving just sold our home through Jones Robinson Lambourn, we felt compelled to write a review for the fabulous team. Joanne and Toyah went out of their way to ensure that the process was smooth and that we were kept informed of what to … More
Thank you so much for this fabulous feedback! We hope we can be of service to you again in the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Newbury has the most, with 1,935 reviews rated 4.8 out of 5, followed by Didcot with 622.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Didcot won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
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