Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,724 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,724 reviews on two platforms, rated 4.9 out of 5 overall.
3,719
Reviews on Google
All 6 offices
5
Reviews on The Trusted Agent
All 6 offices
945
Reviews on allAgents
All Jones Robinson branches
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleFantastic in leaving a huge hole in the roof of my rental property
Russell, I understand that Anna Lyons has already spoken to you regarding your complaint, following your correspondence with us and your earlier Google review, posted from another Google account. Jo Woolley
5/5
GoogleI just wanted to say what a delight it was to buy a house in Hungerford for clients through Jones Robinsons Lambourn office recently. It wasn’t the easiest transaction, thanks to the coronavirus lockdown, but the unfailingly positive attitude and professionalism of both Jo and Toyah managed to keep the deal alive. Thank you for your perseverance and care.
Thank you for your comments Stephen, Jo and Toyah will be so pleased and very much appreciate you taking the time to post a review!
5/5
GooglePaula Rudge is THE person you want to be working with at Jones Robinson - she was such a help to me as a first time buyer and I honestly do not know what I would have done without her. Paula talked me through anything I didn't understand and really supported me throughout the whole process, I honestly cannot thank her enough.
Thank you so much Ellis, this is such a lovely review for Paula, she will be delighted to read your feedback and I know she enjoyed helping you! Enjoy your new home!
5/5
GoogleJones Robinson have arrived in Marlbrough High street with a great team; Michale, Laura and Vicky are professional, friendly and helpful. More importantly they are active in the community, supporting the local Rugby Team, Marlbrough events and schools. Well done Jones Robinson, keep it up.
Thank you Ben, we really appreciate your comments!
5/5
GooglePopped into the Marlborough office last Saturday. The lady was very helpful and knew a lot about the local area. She could describe, in detail each property I enquired about for my Mother. She made me feel very welcome, listened to what I needed for my Mum and I didn’t feel rushed. I will certainly back to do some viewings.
Thanks Anne for taking the time to post your comments, Vicky will be delighted with your feedback. We will do our best to find the perfect home for your mother!
5/5
GoogleA friendly knowledgeable team. Laura, Vicky, Jenny and Manager Michael Simpson are extremely kind and always have time for everyone.
Thank you for your comments Carol!
5/5
GoogleWe recently sold our property through Jones Robinson Marlborough after having tried with other agents. We found their lines of communication and understanding of our requirements to be excellent also the commitment to selling our property without fault. We would not hesitate to recommend.
Thank you for Colette for taking the time to post your feedback, we really do appreciate it and were very pleased to have been of service.
5/5
GoogleFriendly, professional and sound service from the ‘Amazing Jones Robinson’ Team. To sum up in one word FABULOUS . Go Team Jones Robinson and I would highly recommend you to all and sundry.
Ah thanks Claudine, that's a fabulous review - we really do appreciate it!
5/5
GoogleLaura and the team have been extremely helpful with the process of renting out our property. They are also on hand to answer any questions we have along the way. Would highly recommend J&R in the Malborough area. Thanks again!
Thank you for your comments, Jonny, we really appreciate you taking the time to post this review.
5/5
GoogleI cannot praise Michael and his team at Jones Robinson, Marlborough highly enough. Throughout the sometimes stressful process from valuation to exchange, Michael has held my hand at every turn. Every question I had, however trivial, was answered promptly and with respect.
Thank you for your feedback Ellen, we really appreciate it and I know Michael will be delighted to read your comments.
5/5
GoogleI have dealt with both Freyea Boyce and Vanessa Burgess, both have been extremely helpful with answering queries and helping us with the process of renting a home through an estate agent for the first time. They have been extremely polite and have phoned us back promptly if we've left messages.
Thank you for taking the time to post your review, Sabrina. I know that Freyea and Vanessa will be delighted to read your comments!
4/5
GoogleMichael and the team at Jones Robinson Marlborough office handled my parents house move with professionalism and care. They soothed my brow when I was stressed and quickly and effectively handled any concerns that we had. I would highly recommend them.
Thank you for posting this review, Alison!
5/5
GoogleOur experience with Jones Robinson was fantastic, Michael looked after us from start to finish, managing our expectations through quite challenging circumstances. By far our best agency experience, would highly recommend.
Nick thanks for this feedback, Michael will really appreciate your comments and was delighted to be of help!
5/5
GoogleMichael and the team provided a great service. The flat was sold very quickly. The process through to completion was a little longer than hoped but they did everything possible to ensure effective communication between the parties involved.
Barbara, thank you for taking the time to post this review, our Marlborough team will be extremely grateful and I know they worked really hard for you!
5/5
GoogleExcellent service, honest staff with total respect for your property, nothing is to much trouble and always keep you up to date with whats going on. many thanks to Michael and his team. (made are dream possible) best wishes Ricky and Diane Jones
Thank you so much for your lovely comments, which Google have now published. Michael and his team were very pleased to have been of service and they will really appreciate your feedback!
5/5
GoogleExcellent knowledge and information provided. Delivered in a friendly and personal way, helpful and polite. Martin Walker who we dealt with had a great wealth of knowledge and went out of his way to provide the answers to our questions.
Thank you for your comments Emma, the Devizes team are pleased to be of assistance!
5/5
GoogleExcellent service from the team. They are polite, professional and a pleasure to deal with. Thank you for making the whole process so quick and efficient. We would not hesitate to recommend you to our friends.
Thank you for posting your feedback Graeme, we are pleased to have been of service!
5/5
GoogleRating only, no written review.
David thank you for leaving a 5-star rating!
5/5
GoogleRating only, no written review.
Thank you for leaving a rating, Sophie, we hope your move went well!
5/5
GoogleRating only, no written review.
Thank you for posting a 5-star rating, Patricia, we really appreciate it!
4/5
GoogleHelpful
Thank you for leaving a review, Hannah, we really appreciate it.
5/5
GoogleWe have had two experiences of using Martin Walker - Jones Robinson over the last four years, involving several properties. Our last sale took a long time, but Andrew, Mykyle and their co-workers did an excellent job, in both promoting our property, looking after our rental property and in keeping us up to date. Many thanks to you all.
Thank you for your review, Ben, we really do appreciate it and I know the team will be delighted to read your comments. I hope we can be of service again in the future.
5/5
GoogleFriendly and professional who go the extra mile.
Thank you for your review, Lee, we hope we can find you something soon!
5/5
GoogleExcellent staff who are extremely helpful in helping to find a new home
Thanks for taking the time to post your feedback!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Newbury has the most, with 1,935 reviews rated 4.8 out of 5, followed by Didcot with 622.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Didcot won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
