Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,724 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,724 reviews on two platforms, rated 4.9 out of 5 overall.
3,719
Reviews on Google
All 6 offices
5
Reviews on The Trusted Agent
All 6 offices
945
Reviews on allAgents
All Jones Robinson branches
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJones Robinson offer an impeccable service based on integrity, efficiency, & transparency as well as being customer centric. …
Veena, thank you so much for this wonderful review, the team are delighted to have been of service! This is the first opportunity Google have allowed me to post a response to say thank you!
5/5
GoogleAndrew and Mikyle many thanks for all the help and support during the long sale :) Best regards, Elena
Thank you for posting this review, Elena, we really do appreciate it. Andrew and Mikyle were delighted to be of assistance!
5/5
GoogleWe purchased a property through Jones Robinson and found them very friendly, helpful and efficient. Our designated contact Paula kept us informed on a weekly basis and was instrumental in progressing the purchase and keeping all parties informed and communicating. Would recommend Jones Robinson and will likely use them again in future.
Thank you for your kind words, Donna, we really appreciate you posting this review and Paula will really appreciate your feedback!
5/5
GoogleExcellent & friendly service from the whole team. Particular thanks to Paula & Caroline for persistent chasing to understand the problematic chain below us. Got there in the end against very tight deadlines.
Paul, thank you so much for posting this review, we are very grateful for your comments. Paula and Caroline will be delighted to read your feedback!
4/5
GoogleRating only, no written review.
Thank you for leaving a rating Zac, we would love to hear why it wasn't a 5-star rating if you have time to email us at jo.woolley@jonesrobinson.co.uk
5/5
GoogleFrom registering our property to marketing we felt we were receiving a very professional service. The video and photo's showed our property off in all its glory. I would recommend them without hesitation.
Thank you Susan for posting this review - our Didcot team have enjoyed being of assistance and will really appreciate your feedback!
5/5
GoogleVery pro-active and committed to get the sell through. Always kept me informed
Thank you for posting your review, Sally, we really do appreciate it and have been very pleased to be of assistance to you!
5/5
GoogleCoped well in the current difficult trading environment and found tenants promptly.
Thanks Martin, we really appreciate your feedback for our lettings team!
5/5
GooglePaula was great throughout the process of purchasing our house, she kept regular contact with us consistently updating us on the process, also chasing up third parties on her end.
Thanks Maddy, we really appreciate your feedback and Paula was very pleased to be of assistance!
5/5
GoogleThe staff at Jones Robinson have been great; easy to get hold of and very helpful. Paula in particular has been so on top of everything and the sale only went through in time because of her chasing all of the parties involved. Thank you!
Thanks Lauren, we are really grateful for your comments! Paula is delighted you have taken the time to post a review for her.
5/5
GoogleRemarkable service!! I am in the process of renting a house and I would like to specially thank Brittany for her excellent service throughout. She has been extremely patience and helpful! 👍👍👍
Thanks for your very kind comments! Brittany will be delighted to read your feedback and was very pleased to be of help.
4/5
GoogleNot bad
Thank you for posting a review, Samuel, it would be great to hear how we missed out on 5 stars if you have time to email jo.woolley@jonesrobinson.co.uk.
5/5
GoogleLucy and Vanessa have been very helpful in sorting out my first apartment . Very grateful
Thank you for your review, Maja, we really do appreciate it. Lucy and Vanessa will be so pleased to read your feedback!
5/5
GooglePurchased a house through Jones Robinson recently and their part of the transaction was perfectly smooth. Paula Rudge and Caroline Maddock were a pleasure to deal with and both worked tirelessly through a less than straightforward chain. Great communication and were always keen to update as soon as there were any developments!
Martin, thanks so much for this review, we really appreciate you taking the time to post your feedback. Paula and Caroline were very pleased to be of help and are grateful for your comments!
5/5
GoogleWe bought and sold our house through Jones Robinson, they were great from the word go, they were there always to give help and ideas throughout the whole process. …
Robin, thank you so much for your feedback, we are delighted to have been of service!
5/5
GoogleWe have sold 2 properties with Martin Walker over the last year or so. Even though the property market has been slow they have found buyers fairly quickly through realistic, fair valuations and sound advice. Andrew Francis and his team …
Judith thank you for your feedback, we really appreciate it, the Devizes team will be delighted to read your comments!
5/5
GoogleMe and my girlfriend went to Jones Robinson to help us find a flat to rent, Brittany Watson was extremely helpful in assisting us to find a suitable flat for us to rent and helping us with the information we needed to know and was able to …
Aaron thank you so much for taking the time to post your review, I'm so pleased we were able to find the right property for you!
5/5
GoogleJones Robinson/Martin Walker has just sold my mothers bungalow. I have been very impressed from start to finish by Andrew, Mikyle and team. It didn’t matter if we spoke on the phone or by email, nothing was too much trouble …
Thank you for your kind words Belinda, which Google have now published. Our Devizes team were very pleased to be of service and really appreciate you taking the time to post your review.
5/5
GoogleI have been dealing with Sian and Brittany at Jones Robinson regarding a rental property in Wiltshire. I am moving up from Cambridge so trying to relocate and start a new job in a month is pretty stressful but the girls here have made this …
Lisa, thank you for this lovely review for Sian and Brittany, they will be thrilled to read your comments and we are so grateful you have taken the time to recommend us - hope all goes well with your new job and house!
5/5
GoogleFreyea, Dora, Britney and Andrew. Thank you. We have been so frustrated following the quick sale of our own home, trying to find a suitable rental home. They have all dealt with our calls, emails and persistence efficiently, promptly and …
Thank you for taking the time to post your review, Emma - we really do appreciate it and will be glad to help out again!
5/5
GoogleFrom our first viewing through to completion on our first home, Andrew Francis went above and beyond. As first time buyers, we were both nervous and needed support on the process and driving everything forward. Andrew was always at the …
Louise, this is a brilliant review, thank you so much! Andrew thoroughly enjoyed assisting you and really appreciates your feedback - hope we can help you again in the future!
5/5
GooglePaul Paul Paul … More
Thank you for this lovely review, both, we never give up! Paul will love reading your comments and we really appreciate you taking the time to post your feedback. We hope we may help you again in the future.
5/5
GooglePut our house on market mid december... in less than a month Jones & Robinson sold it for full asking price! amazing service from start to finish! big thanks to Jo, Toyah and Rachel for selling our house!
Thank you for taking the time to post your review Edwin, I know that Jo, Toyah and Rachel will be really grateful.
5/5
GoogleHarri and Paula helped us with our first property purchase and made this process less stressful and as easy as possible. With their professional help we got all answers to our questions quickly and always knew what stage of purchase we were on. Thank you guys for all your help and we wish you good sales next year :)
Thanks Olesia, we really appreciate you taking the time to post a review, Harris and Paula will be so pleased to read your feedback!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Newbury has the most, with 1,935 reviews rated 4.8 out of 5, followed by Didcot with 622.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Didcot won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
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