Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,724 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,724 reviews on two platforms, rated 4.9 out of 5 overall.
3,719
Reviews on Google
All 6 offices
5
Reviews on The Trusted Agent
All 6 offices
945
Reviews on allAgents
All Jones Robinson branches
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFinlay was really helpful and knowledgeable on our viewing today even tho he was covering for someone. Thank you
Thank you, William - we really appreciate you taking the time to post this kind review for Finlay.
5/5
GoogleEveryone at the company is very helpful. Kerry Butler helps me look at a new apartment, helps with everything, if I have a question, she answers in a short time. Great company, I can only recommend it to everyone.
Thank you. Kerry has loved being of help!
5/5
GoogleI first came across Church Robinson when I went to view a few houses they had for sale. They were so professional and so informative. Every member of the team is approachable and knowledgeable. Dawn and Holly ensured the lawyers kept working which we really appreciated. We were kept informed every step of the way.
Thank you for posting this kind review, Claire! Dawn and Holly will love reading these kind comments.
5/5
GoogleToyah has been amazing. From the moment we met her when she showed us round the property, she exuded so much positivity and clearly cared about finding a great solution for buyer and seller. She has continued to show us the same care and attention and professionalism throughout the process and has recommended excellent professionals to complete our team. She has been a huge support on this our first house purchase and we feel truly blessed to have been able to work with her.
That's so great to hear - Toyah will really appreciate your feedback and was so pleased to be of service!
5/5
GoogleWe had a fantastic experience with Jones Robinson when buying our first home. The team were incredibly responsive and patient throughout. They were always quick to answer our questions, kept us updated regularly, and offered clear, honest advice which helped us feel confident in our decisions.They genuinely seemed invested in helping the process run as smoothly as possible and their friendly approach made what could have been a stressful experience much more manageable. We’re so grateful for all their help and wouldn’t hesitate to recommend Jones Robinson to anyone looking to buy!
Thank you so much for this fabulous review, we really appreciate your feedback!
5/5
GoogleToyah and all the staff of Jones Robinson in Lambourn have been fabulous over the last few months. Our purchase was delayed continuously by others in our chain but Toyah kept our vendor updated to alleviate any worries. We are immensely grateful to the patience and understanding of all concerned when delays were out of our hands. We’re now thrilled to be moving into Lambourn soon and everyone at Jones Robinson becoming our neighbours!! Thank you
That's so great to hear - Toyah will really appreciate your feedback and was so pleased to be of service!
5/5
GoogleBig thank you to Toyah and the team at Jones Robinson for being so helpful and always quick to respond to the questions I had during the buying process. They were professional, reliable, and supportive from start to finish, which made everything a lot less stressful. I would highly recommend.
Thank you so much Michael, we were so pleased to be of assistance!
5/5
GoogleI recently moved to the Lambourn area, buying through Jones Robinson. Toyah was absolutely fantastic throughout the process, from initial viewing through to completion. Nothing was ever too much trouble, she diligently sought swift answers to my questions and proactively communicated up and down the estate agent chain to ensure information kept flowing. Having someone who seemed so dedicated lessened the stress of the move and gave me confidence that it would all work out smoothly. Great service!
That's so great to hear - Toyah will really appreciate your feedback and was so pleased to be of service!
5/5
GoogleThe communication from the central team has been very strong. Lilly, in particular, has been very supportive and personable throughout the process. Thank you ☺️
Thank you, Lily has loved being of help!
5/5
GoogleI can’t fault Michael and his team. I felt supported every step of the way and was really impressed by their level of care and professionalism. Selling a property can be incredibly stressful, but they made the whole process feel seamless and very much tailored to my needs.
Thank you for posting this review, Gabriella! We really appreciate it!
5/5
GoogleWe would like to thank Archie, for doing a fantastic job helping us to sell our property. Archie is a polite, professional and charming young man, we wish him all the luck in the future.
Thank you, Tony - we really appreciate you taking the time to post this kind review for Archie.
5/5
GooglePaula has been great throughout the sales progression process, keeping us informed when things happened and giving us regular weekly calls. Also when it really mattered, Paula really came through for us in negotiations.
That's so great to hear - Paula will really appreciate your feedback and was so pleased to be of service!
5/5
GooglePaul and Jo have been amazıng trom the start, we received weekly update calls with how things were progressing and was never left unsure about the process. I would like to thank everyone at Jones Robinsons for guiding us through our purchase and I would definitely recommend their services!!
Thank you for posting feedback for Jo and Paul they will really appreciate your kind words!
5/5
GoogleWas very patient with me as I kept calling up to reschedule my viewings! A pleasure to speak to on the phone x
Thank you, Paige! We really appreciate you posting this review.
5/5
GooglePoppy is honestly so helpful and lovely to talk to about any questions or queries I have with any properties. I’ve spoken to her quite a few times over the last 5 months whiles looking for a new home and every time I have been given the information I need in a kind and caring manner
Thank you for taking the time to post this review, Jessica!Poppy has loved being of help.
5/5
GooglePoppy was great with arranging our viewings
Thank you, Mitchell. We really appreciate you posting this for Poppy.
5/5
GoogleFinlay has been superb, one of the only agents to actually follow up on questions from the viewing. Also knowledgable and professional.
Thank you, we really appreciate you taking the time to post this kind review for Finlay.
5/5
GoogleHad a fantastic experience with Jude today. she is extremely professional, friendly, and knowledgeable throughout the viewing. She answered all my questions clearly and made the whole process smooth and stress‑free. Truly appreciate her patience and attention to detail. Highly recommended!
Thank you for taking the time to post this review! Jude has loved being of help.
5/5
GoogleKerry. Gabby & Clare were extremely helpful in organising our viewing, application and communication. Would highly recommend.
Thank you for posting this review, Hayley! We really appreciate it!
5/5
GoogleIn a process that was repeatedly let down by our conveyancers and plagued by months of silence from virtually every other party involved, Paul Evans was an absolute standout, and frankly, the sole reason our sale completed at all. While others dragged their feet or went quiet for weeks on end, Paul took it upon himself to chase daily on our behalf, keep every thread moving, and ensure nothing slipped through the cracks. He didn't wait to be asked, he just got on with it. Every time we heard nothing from anyone else, we could rely on Paul to be in touch with an update, a plan, or progress. That kind of proactive communication is rare in any industry, but in property it feels almost unheard of. In a world of mediocrity, Paul's work ethic, initiative, and genuine commitment to his clients is something else entirely. He single-handedly pushed our deal over the line when everything around it was stalling, and thanks to him, we move in this weekend. If you're buying or selling through Jones Robinson in Newbury, make sure Paul is on your team. You won't find better.
Thank you for taking the time to post this really lovely review, Alistair! Paul has loved being of help!
5/5
GoogleHaving worked woth Paula over the last few weeks I have found her to be very helpful and on point with chasing and updates
Thank you so much Stacey, we were so pleased to be of assistance!
5/5
GoogleJust completing on a purchase of our first house. As confusing as buying a house is, we couldn’t have asked for a better team to guide us through the whole process. A huge thank you to Jones Robinson for a seamless experience, specifically the following people: • Tayler: Thank you for your expertise during our initial discussions and for getting the ball rolling so smoothly. Alex Blake: A true standout. Alex answered every single silly question I had, sometimes multiple per day. He was incredibly patient and always a pleasure to deal with, a great sense of humour. Matt Sparkes: Simply the best! Matt handled our viewings from start to finish. He was always punctual, professional, and greeted us with a smile every single time, a delight to work alongside. Amelia, Georgie & Nell: Thank you for being so organised and helpful with all our follow up bookings at the property. Paula: Last but certainly not least, Paula’s work ethic is incredible. She was relentless in chasing down the final details needed to get us to completion. :-). This was a fantastic team effort. If you’re looking to buy or sell with confidence, I cannot recommend them highly enough!
Thank you - we really appreciate you taking the time to post this kind review for Tayler, Alex, Matt, Amelia, Georgie, Nell and Paula. They have all loved being of help!
5/5
GoogleI just would like to share that Paula Rudge from Jones Robinson has been fantastic with keeping me updated every week with the progression of my house I am buying.
Thank you so much for this fabulous review, we really appreciate your feedback!
5/5
GooglePaula has been very professional, and on the ball throughout our process with chasing others within the chain. We've rarely had to ask for updates, as she's provided impeccable communication
Thank you for taking the time to post this review, Kat! Paula has loved being of help.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Newbury has the most, with 1,935 reviews rated 4.8 out of 5, followed by Didcot with 622.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Didcot won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
