Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire

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Jones Robinson reviews in Newbury, Didcot, Devizes and 3 more

4.9

★★★★★ Excellent

3,724 reviews across 6 offices and 2 platforms

www.jonesrobinson.co.uk

Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,724 reviews on two platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

3,719

Reviews on Google

All 6 offices

The Trusted Agent logo

4.1 / 5

5

Reviews on The Trusted Agent

All 6 offices

allAgents logo

945

Reviews on allAgents

All Jones Robinson branches

Reviews may appear on more than one platform. This platform total is read from the platform's own page: 945 reviews on allAgents (all Jones Robinson branches), checked 9 October 2026. It is not added to the review count above.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Jones Robinson's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Jones Robinson office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We can't thank the Church Robinson team enough, from our first contact with Nat and Courtney’s negotiating skill. A very special thanks must go Dawn with her unlimited patience in progressing the sale, ably assisted by Jo. Thanks to their professionalism, the very stressful process of selling a house under the COVID situation passed successfully. We highly recommend this agency, and would use their services again.PositiveResponsiveness, Quality, Professionalism, Value

Brian · 26 August 2021 · Jones Robinson Didcot

Agent replied

Thank you Brian, that's such lovely feedback, we do appreciate you taking the time to post your comments - Nat, Courtney and Dawn will be delighted!

5/5

Google

We sold recently, but through another agent. Church Robinson were handling the two other properties in the chain. The process hit a difficult patch and completion was compromised. The last two weeks before we completed were very stressful and our own agent was incredibly unhelpful and unprofessional. Gary, however, stepped in and looked after us. He was so very kind and professional. He kept us informed every step of the way. I firmly believe he saved the day and wouldn’t hesitate to use him in future. Thank you Gary so very much. Julie and IanPositiveResponsiveness, Quality, Professionalism

Julie · 26 August 2021 · Jones Robinson Didcot

Agent replied

Thank you so much for taking the time to post a review for us Julie. Gary will really appreciate your kind words and loved being able to help! We hope we can assist you again in the future!

5/5

Google

I am currently at the beginning of the sale of my property, but I have to say, it has been a professional, smooth and pleasant experience. Courtney has really looked after us and we sold within 3 days! I have no doubt that the rest of the of the journey will be just as efficient and professional. I would highly recommend Church Robinson, great team, great service and hassle free selling, what's not to like!PositiveProfessionalism

Clara · 26 August 2021 · Jones Robinson Didcot

Agent replied

Thank you Clara, we are so pleased to hear this! Courtney has loved being of help so far!

5/5

Google

Church Robinson have been absolutely brilliant from the very beginning, until the end of our home-moving journey. They've always been professional, understanding, and also very helpful and supportive. We are very grateful for the effort they put in selling our property - it took a while and they never gave up! Can't recommend them enough!PositiveResponsiveness, Quality, Professionalism, Value

Lucy · 26 August 2021 · Jones Robinson Didcot

Agent replied

Thank you Lucy, we really appreciate you taking the time to post this review - our Didcot have loved being of help every step of the way!

5/5

Google

Church Robinson have been excellent throughout our sale. Their communication is always friendly, and helpful. We were particularly impressed with the "pull out all the stops" attitude they had when our buyers pulled out just before exchange. The very next day we had another 7 viewings, and a new offer. Particular thanks have to go to Dawn, our Sales Progressor, who managed to keep our fairly lengthy chain moving forward to completion when it looked like it was all going to fall apart!PositiveResponsiveness, Quality, Professionalism

Andy · 26 August 2021 · Jones Robinson Didcot

Agent replied

Thank you for this great review Andy, we are so pleased to have been of help and Dawn will really appreciate your feedback!

5/5

Google

Outstanding customer service !! The whole Team from lettings to Selling are incredible friendly and very helpful. We went through a very difficult time as a House buy fell through (with a different Estate Agent )last year and we needed to find a new House for us . I called church Robinson and viewed the Property I was interested in a few times. We put an offer down and rented until completion. All emails and phone calls I have made towards church Robinson have been answered immediately. Nothing was to much. I even felt at times that the Selling Team has pushed my own solicitor to speed up the process. Highly recommend!!PositiveResponsiveness, Professionalism

Melanie · 26 August 2021 · Jones Robinson Didcot

Agent replied

Thank you Melanie, we're so pleased to hear how happy you were with both our Lettings and Sales teams at Didcot - our teams love working together and were delighted to be of help to you throughout the whole process!

5/5

Google

I decided to use Church Robinson to rent out my flat after hearing good reviews from friends of mine, and having a great experience with them personally when buying previously. As a first time landlord, I had no idea what to expect, but Faisal Liz and the team were patient, professional and very reassuring. Within a few days of my flat being posted online, I received 3 offers. So far, the service has been excellent!PositiveResponsiveness, Professionalism

Ian · 26 August 2021 · Jones Robinson Didcot

Agent replied

Thank you Ian, we really appreciate you taking the time to post this super review! Faisal, Liz and the rest of the Lettings team will be so pleased to read your feedback!

5/5

Google

After moving house many times in the past Church Robinson are the best estate agents I have used. I would recommend Courtney who was a professional and very friendly asset to the team. She made the whole process go along very smoothly and painlessly. Following the initial phone call she promptly arranged a suitable time with myself to supply a valuation, took some very appealing photographs of the house and brought it to market very quickly with a great valuation which she helped us to achieve! Cath was great with communication keeping me updated with news on the viewings at every stage. With such a great team of people, I will definitely be using them again. Thank you all at Church Robinson. 5*PositiveResponsiveness, Quality, Professionalism, Value

Andrew · 26 August 2021 · Jones Robinson Didcot

Agent replied · 29 July 2023

Thank you so much for taking the time to post this super review, Andrew! Courtney and Cath will be delighted to read your feedback and we certainly look forward to helping you again in the future - we hope you are soon settled in your new home!

5/5

Google

We had Neda looking after us and she's been amazing from start to finish.PositiveResponsiveness, Quality, Professionalism, Value

Steven · 26 August 2021 · Jones Robinson Pewsey

5/5

Google

Professional from the moment the valuer stepped inside our property, to the telephone call received on completion date. We would thoroughly recommend their services.

Nicola · 26 August 2021 · Jones Robinson Didcot

Agent replied

Thank you for your recommendation Nicola, we really do appreciate you posting a review!

5/5

Google

We bought our home during lockdown and the team at Church Robinson were great from start to finish. They kept up communication with all parties throughout and went over and above to help things run smoothly.

A · 26 August 2021 · Jones Robinson Didcot

Agent replied

Thank you for taking the time to post a review - we were absolutely delighted to be of help! We hope you will be very happy in your new home!

5/5

Google

It’s not easy choosing an agent to sell your home, after all what sets one apart from another? House selling and moving can be stressful and an agent that can ease the stress of the process is worth every penny. Michael, Kate and Deborah were always entirely professional, yet also caring and thoughtful. At no time did I feel any lack of communication; updates on the sales process were regular, calls and emails had very prompt responses. That kind of prompt communication really makes a huge difference, while my agent kept me informed I know of friends selling houses who felt they were doing all the running. I always felt fully informed and up to date through the marketing period and after a sale had been agreed. Above all you feel you are in steady hands, reassuring when needed, with sound advice borne of experience when important decisions need to be made. I’d happily recommend Jones Robinson Marlborough.PositiveResponsiveness, Professionalism

Jeff · 25 August 2021 · Jones Robinson Marlborough

Agent replied

This is fantastic feedback Jeff - thank you so much for taking the time to post your feedback, we really do appreciate it! Michael, Kate and Deborah will be absolutely thrilled to read your comments!

5/5

Google

First class service from the entire team - Made the whole process very straightforward - Would highly recommend

Katy · 23 August 2021 · Jones Robinson Didcot

Agent replied

Thank you for your recommendation Katy, we are so pleased to have been of help!

5/5

Google

Toyah & Jo for making a stressful process less so, thank you so much Great service, quick responses, very professional

Judith · 22 August 2021 · Jones Robinson Lambourn

Agent replied

Thank you for this review, Judith - Jo and Toyah were so pleased to be of help and we appreciate you taking the time to post your comments!

5/5

Google

Great service from Caroline Maddock who helped to make the whole process as smooth as it could be by keeping on top of the chain and keeping us up to date.

Stephen · 22 August 2021 · Jones Robinson Lambourn

Agent replied

Thank you Stephen, we really appreciate you taking the time to post a review for Caroline, she was delighted to be of help!

5/5

Google

Venessa has been very responsive and helpful throughout the whole process of my move. Definitely recommend her.

Ciaran · 22 August 2021 · Jones Robinson Lambourn

Agent replied

Thank you Ciaran, that's very kind of you to post a review for Vanessa, she will be delighted!

5/5

Google

We have sold and purchased recently through Jones Robinson. Jo and Toyah are fantastic and have treated us with an open, personal and professional touch. There local knowledge is absolutely fantastic. I would recommend them to anyone looking to sell or buy in the area.

Ben · 22 August 2021 · Jones Robinson Lambourn

Agent replied

Thank you so much for your recommendation, Ben! Jo and Toyah loved being of help and will be thrilled to read your feedback!

3/5

Google

Rating only, no written review.

Alex · 22 August 2021 · Jones Robinson Lambourn

Agent replied

We're obviously disappointed with your rating Alex, and cannot find you on our records, could you please contact jo.woolley@jonesrobinson.co.uk and let us know why you felt we did not give a 5-star service, so I may investigate further. Many thanks.

5/5

Google

Jo Schedler and Toyah Leonard are amazing - they always go above and beyond to help not only their clients but the solicitors and the agents in the whole chain. They are always available to take your call or answer an email and work the longest hours to get to completion.

Loren · 22 August 2021 · Jones Robinson Lambourn

Agent replied

That's wonderful feedback, Loren, thank you so much!

5/5

Google

The fantastic team of Jo and Toyah take good care of the client , Always doing their best and supporting every single step of the way when dealing with them. Their help has been essential with the buying of my first house in the area. Thank you Ladies for all that was done.

Fury · 22 August 2021 · Jones Robinson Lambourn

Agent replied

Thank you so much for your kind review, our Lambourn ladies will really appreciate your comments and enjoyed working with you! We hope we can help you again in the future!

5/5

Google

The experience of selling our home with Jones Robinson was so positive. James was amazing at reassuring us during this difficult and unprecedented year and we are so excited to have sold and moved on just in time for Christmas. The professionalism and positivity really helped us and we were kept well informed throughout which also made a really big difference during a stressful process. The sales progression team within Jones Robinson were amazing and I honestly do not know how house sales can go through without a robust sales progression team! Thank you so much James & Nicky !!

Emma · 15 August 2021 · Jones Robinson Newbury

Agent replied

Emma, thank you so much for this brilliant feedback, James and Nicky will be absolutely thrilled to read your comments! So glad you were able to move in time for Christmas, we hope you will soon be settled in!

5/5

Google

My family has been looking for a place to rent. I dealt with Lisa for most of the time, she has been incredibly helpful and responsive. Instead of letting me wait, she calls me back and forth for updates, which I have never experienced in other renting agencies. Thank you very much. I had a great experience with Jones Robinson.

Penny · 15 August 2021 · Jones Robinson Newbury

Agent replied · 15 August 2023

This is great feedback Penny - thank you so much. Lisa will be delighted to read your comments!

5/5

Google

The whole team at Church Robinson have been excellent throughout the sales process - especially Dawn who chased the Solicitors which meant we did not have to - thank you Dawn! This is our second investment property bought through Church Robinson, and we would be very happy to use them again.

Joseph · 11 August 2021 · Jones Robinson Didcot

Agent replied

Thank you Joseph, we're delighted to hear that! Dawn will be chuffed to read your feedback!

4/5

Google

The sales information was produced quickly and was of good quality. The sale was secured very quickly. Some delays out of JR ‘s control occurred but these were satisfactorily resolved by some excellent multi team cooperation. I would use them again.

Andy · 6 August 2021 · Jones Robinson Devizes

Agent replied

Thanks Andy, we really appreciate your comments! We hope we can help you again in the future!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Jones Robinson

Which Jones Robinson office has the most reviews?

Newbury has the most, with 1,935 reviews rated 4.8 out of 5, followed by Didcot with 622.

Where are the Jones Robinson offices?

The six Jones Robinson offices, by town:

  • Devizes: 4/5 The Market Place, Devizes, Wiltshire, SN10 1HT
  • Didcot: The Old Post Office, 6 Foxhall Road, Didcot, Oxfordshire, OX11 7AA
  • Lambourn: Market Place, Lambourn, Berkshire, RG17 8XU
  • Marlborough: 139B High Street, Marlborough, SN8 1HN
  • Newbury: 118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
  • Pewsey: 1 High Street, Pewsey, SN9 5AF
Has Jones Robinson won any awards?

Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Didcot won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.

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