Trusted Agent profile
★★★★★
927 reviews across 7 offices and 2 platforms
John German has seven offices, in Burton-Upon-Trent, Ashbourne, Derby, Loughborough, Uttoxeter, Ashby-De-La-Zouch and Barton Under Needwood. Together they have 927 reviews on two platforms, rated 4.8 out of 5 overall.
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John German's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJohn German Ashbourne cannot be praised enough, they were fantastic. Throughout the whole experience they could not have been more professional. Always available to answer any queries and there to give help advice when needed. What a team!
This is fantastic to hear, thank you so much for taking the time to leave us such a glowing review! We wish you well. Stuart, Sales Director - John German Estate Agents in Ashbourne
5/5
GoogleI can’t praise high enough. Thanks to James Morgan and Stuart Bennet for their advice on how to ‘split’ the farm.....it was invaluable. Everything was done for us, we sold within two weeks.....it was a painless process ! Lastly thank you to the lovely Emma who kept us all sane towards the end. Here’s to new beginnings....
We are delighted to receive your review, thank you. It was a pleasure to provide you advice on the farm and help you with the sale. Wishing you all the best. James, Director at John German Estate Agents
5/5
GoogleFinding our first property has been extremely stressful but Emma from the John German branch in Ashbourne was excellent. I can’t thank her enough for keeping us updated and for being so approachable. Thanks again Emma!
Thank you Lewis for your five star review, we are delighted to see this. Wishing you the very best. Emma and all the team at John German Estate Agents in Ashbourne
5/5
GoogleA very professional and friendly service from start to finish. It was particularly useful having a mortgage broker attached to your office , which made things very simple at the outset. All members of the team I spoke to and dealt with were obviously very good at their jobs. I will definitely recommend you.
To see your lovely review means a lot, thank you! We are pleased to have helped you with your move. Stuart Bennet, John German Estate Agents Ashbourne
5/5
GoogleStuart has sold us one house and helped us with valuations and other advice several other times. We have always been impressed with his professionalism and moreover his plain and simple helpfulness. I have no hesitation in recommending John German in Ashbourne for all things “property”.
5/5
GoogleStuart and all the team at John German in Ashbourne have been fantastic. Professional and knowledgeable, with the clients best interests at heart. From marketing to sales progression and the affiliated financial advice, the service had been faultless. Thank you very much from a very happy family!
Allie, thank you for your superb review and congratulations on your sale! At John German we take pride in the level of service we offer, therefore it is fantastic to hear you felt we did a fantastic job. Wishing you and the family all the best. Stuart, Sales Director and Property Valuer
5/5
GoogleCan’t recommend all the staff at the Ashbourne Office enough. They have helped us through the whole house sale process. We have been informed and updated at every step of the journey in a most professional and personal service. Stuart, Emma and Nick are kind and understanding and John German should be proud to have them at Ashbourne. Thanks for a great service.
Thank you Robert for your amazing review, we are delighted to hear you've been happy with the whole experience! Your recommendation means a lot to us, thank you. Wishing you the very best, Stuart and the team at John German Ashbourne.
5/5
GoogleWould strongly recommend John German of Ashbourne to anyone who is thinking of selling their house. From start to finish their service was professional, friendly and we felt that we were kept informed every step of the way. Emma & Stuart were our main contacts but everyone we dealt with there were very helpful & friendly, huge thanks to all the team! Donna & Andy Teasdale
Hi Donna and Andy, thank you for taking the time to leave such a glowing review. It was a pleasure to help you with your move! Wishing you the very best from all of us in Ashbourne. Stuart - Sales Director at John German Estate Agents
5/5
GoogleThank you so very much for your recent advice. In particular, we would like to thank Stuart who came out to value our property. He was thoroughly professional and very complimentary about our home. He gave us some great advice, with going forward, and has introduced us to an independent financial adviser who is helping us with our mortgage. Although we aren't ready to be put on the market at the moment, we know that when the time is right we will not hesitate to contact John German again. The folder and magazine you left were very welcome and of an exceptionally high quality. Thank you so much.
Thank you so much for taking the time to leave such a great review. It was pleasure to advise you on your potential plans, and put you in touch with our independent financial advisor. Myself and the Ashbourne team look forward to potentially working with you in the future. Stuart, Sales Director - John German Estate Agents in Ashbourne
5/5
GoogleThe team at Ashbourne worked very hard helping us with our house sale and new purchase. The whole legal process unfortunately took a lot longer than expected (due to our buyers solicitor) and it became very stressful. But, the staff at John German, in particular, Emma, kept us up-to-date and tried everything to help things along. They were all very professional from start to finish. Polite, friendly and informative. Highly recommend.
Thank you for your review, I am delighted to have helped you throughout the move! It is lovely to see you would recommend us too. Wishing you the very best from all of us at John German Estate Agents in Ashbourne. Emma, Sales Negotiator.
5/5
GoogleRating only, no written review.
Thank you for the five star review, it's fantastic to receive! Emily, Sales Director at John German Estate Agents in Burton
1/5
GoogleCustomer service is rubbish
Hi thank you for taking the time to leave your feedback. Providing excellent customer service is the most important aspect for us here and therefore this is highly disappointing to hear. I would like to find out about any issues you may have experienced and will aim to resolve them for you. Please send your contact details to info@johngerman and I will get in touch with you shortly. Phill, Director.
1/5
GoogleTime wasters. Wait longer than 2 weeks for a callback. Unprofessional
This is very disappointing to hear as we pride ourselves on providing excellent customer service. We would welcome an opportunity to put things right, please could you send your details to info@johngerman.co.uk so we can contact you to discuss what has happened and to help you with your query.
5/5
GoogleWe have recently purchased our first home through John German and they made it a very pleasant experience - always kept us updated throughout the process. If we were to sell our property, we would definitely use John German.
What a superb review, thank you! We are delighted to hear you had a great experience buying your first home through John German. We wish you all the best and look forward to helping you move again in the future. Enjoy your new home! Emily - Sales Manager at John German Estate Agents in Burton
5/5
GoogleDealing with the Burton office couldn't of been a more pleasurable experience. Selling my property could have been a stressful process but turned out to be a lot easier than expected and I couldn't recommend the staff at John German enough.
Dear Miss Hardy we are really pleased you were happy with our service. We wish you all the luck with your move and should you require any further property advice then please feel free to contact us. Best wishes from all the team at John German Estate Agents in Burton.
5/5
GoogleRating only, no written review.
5/5
GoogleWe sold with John German on two occasions in the past and were not disappointed. This time they were the agent for the property we wanted to buy, so it made sense to place the sale in their hands again. The advice and support we received from the outset was outstanding. There was a genuine interest in our property's appeal and potential. Sales particulars were expertly prepared over Easter and the requests for viewings came immediately and in quick succession. We were kept fully informed about the timing of appointments, which were capably handled for us by Linda. Helpful feedback on each viewing was provided. In all aspects of our sale and the purchase, we were kept fully informed of developments. Any queries we had were quickly addressed. At all times, we felt valued as clients - welcome in the office or when in contact over the phone. This quality of service was consistent across the sales team under Lizzie's direction. She was aware of our particular circumstances as older clients and, as the sale progressed, maintained the right level of contact with us, our buyers and the respective solicitors to ensure that no delays or unexpected hitches occured. We moved house on the target date that suited our buyers and ourselves. While we consider ourselves fortunate that everything went remarkably smoothly, we are happy to acknowledge that, in no small part, this was due to the professional approach of the John German team in Ashby. We recommend their services highly.
Hi Tim, thank you for taking the time to leave us such a wonderful review and for deciding to move with John German once again. We are delighted you felt the advice and support from the team was outstanding from the outset, and with our guidance your house purchase and sale went so smoothly. I will pass this onto Lynda, Lizzie and the rest of the team members in Ashby, who I am sure will be thrilled too. Katy, Marketing Manager at John German Estate Agents.
1/5
GoogleRating only, no written review.
5/5
GoogleVery highly recommended, all of the staff are very helpful & will not hesitate in using them again!
5/5
GoogleFirst class service, Jo and Lauren have been stars with all our queries.
4/5
Googlegreat service, followed up straight after viewings
5/5
GoogleStuart and his team provide a friendly, efficient and very professional service and I have no hesitation in recommending them.
Thank you for your five star review it means a lot to us! It is fantastic to know you will be recommending us to others, thanks again from the Ashbourne team!
5/5
GoogleVery friendly, knowledgeable and helpful staff. Produced excellent sales pictures and documentation. Worked hard through the process of selling and buying. Would definitely recommend them.
Thank you for your 5 star review! We aim to provide support to all our client's throughout the sale of a property. Therefore it is fantastic to read your review and that you would recommend us to others. We wish you all the best, from everyone at John German Estate Agents in Ashbourne.
5/5
GoogleThank you to the John German team for their first class service and communication during our recent purchase, great work guys !!! You will be welcome to our house warming. Regards Helen & Paul Winfield & family
Thank you very much for your great review. On behalf of the team here at Ashbourne we hope you and your family settle in quickly. We look forward to the house warming!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Burton-Upon-Trent has the most, with 200 reviews rated 4.6 out of 5, followed by Ashbourne with 173.
The seven John German offices, by town:
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