5/5
Tom and his team made letting my…
Tom and his team in the Belgravia office made letting my property a great experience, thankyou.
Trusted Agent profile
★★★★★
1,961 reviews across 14 offices and 3 platforms
John D Wood and Co Lettings has 14 offices, in London (nine offices), Oxford, Twickenham, Richmond, Lymington and Cobham. Together they have 1,961 reviews on three platforms, rated 4.5 out of 5 overall.
1,654
Reviews on Google
All 14 offices
1
Reviews on Facebook
All 14 offices
306
Reviews on Trustpilot
Business-wide
John D Wood and Co Lettings's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Tom and his team made letting my…
Tom and his team in the Belgravia office made letting my property a great experience, thankyou.
5/5
JDW Beckenham branch
JDW Beckenham branch, expert, friendly and efficient service. Easy to contact and responsive in a helpful and positive way.
5/5
Professional and helpful throughout
The Beckenham branch were professional and helpful throughout our property purchase
5/5
We have just sold our dad’s flat…
We have just sold our dad’s flat through John D Wood. We would highly recommend them as they have been outstanding with the service they provided, especially Lisa and Kirsty. We thank the whole team for making our sale happen. Liane and Russell
5/5
I had a positive experience overall with John D Wood & Co. Notting Hill. While there were some initial issues, they were handled professionally. I would especially like to highlight Pratima’s (from the Corporate team) proactiveness and continuous support throughout the process, her responsiveness and commitment made a real difference. Thank you again for your assistance.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
Not very impressed, there is no email address offered, the chat just sends me to a phone number. I don’t live in the UK and if J D Wood wants my business I’m not going to call and then have to put it all in an email anyway. Business is obviously too easy, I’ll take my 2M house elsewhere.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
We purchased a property through Jane at John D Wood. She was brilliant throughout the process, nothing was ever too much trouble and she was always happy to accommodate extra house visits along the way. She was approachable and supportive with any concerns, I cannot recommend her enough!
Thank you for taking the time to leave us your 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
Great experience with James Mander
I’ve been renting with John D Wood for about two years now, and it has been a great experience. We recently had a slightly unsettled handover when our previous property manager left, but our new property manager, James Mander, has been absolutely fantastic always quick to help and resolving any issues as soon as possible.
5/5
I’ve been renting with John D Wood for about two years now, and it has been a great experience. We recently had a slightly unsettled handover when our previous property manager left, but our new property manager, James Mander, has been absolutely fantastic always quick to help and resolving any issues as soon as possible.
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
I had an offer accepted on 11 march…
I had an offer accepted on 11 march 2026 then i had a call on the 13th March 2026 telling me they had another offer so i need to up my offer. This is so inequitable and wrong so just want to warn others out there or these cowboy underhand practices.
5/5
Super good service, Romy was super nice, patient and helped us all the way
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
Federico Cassarino recently took over the management of my property and has been incredibly helpful from the start. He is very responsive, efficient, and always follows up promptly, which has made the whole process much smoother and less stressful. His communication is clear and professional, and he handles matters proactively and with care. I truly appreciate his support and would highly recommend his services.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Andrew and his team have been AMAZING throughout. Andrew went above and beyond at every stage, and I can honestly say it would not have been possible without his hard work, determination and constant communication. I couldn’t recommend John D Wood more highly.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
Thank you to Russell and the team including Romy and Ben for your efforts in assisting me with my property search! Each person at John D Woods Fulham Office I dealt with were warm respectful and professional throughout our interactions.
Thank you for your 5* review Rachel. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Gatley took over managing the sale of my property mid-way through the process and ensured that it closed, even though it was a long, drawn-out process. He was responsive, tenacious and ready to solve or find solutions to any problems that arose. I would have no hesitation in recommending him.
Thank you for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
We sought five quotations for the sale of our house, chose John D Wood in Wimbledon and did not regret it. Peter Woods managed the process and was patient, available, knowledgeable and reassuring, acting in our interests not self-interest (as has been our experience with another agency that claims to dominate in Merton Park). Peter seemed to establish a relationship of trust with the buyers and was just what you would hope for in an agent.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
Federico is a fantastic property manager! He is always quick to respond, addresses issues promptly, and provides a consistently high level of service. It’s been a pleasure dealing with him.
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Claire Carter = everything you'd want in an agent
A huge token of respect and appreciation for Claire Carter, who acted on our behalf through an exceptionally complicated sale. Claire demonstrated deep subject matter expertise throughout and consistently went above and beyond, navigating a whole series of challenges, any one of which could easily have put the deal in jeopardy. She showed real patience, persistence, resilience, and tenacity, and most importantly inspired complete trust, all delivered with a genuine sense of humour when it was most needed. Thank you, Claire. Agents like you are genuinely few and far between, and John D Wood are very lucky to have you.
5/5
Gatley took over managing the sale of my property mid-way through the process and ensured that it closed, even though it was a long, drawn-out process. He was responsive, tenacious and ready to solve or find solutions to any problems that arose. I would have no hesitation in recommending him.
Thank you for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
Such a terrible experience!
We have had such a bad experience with John D Wood in Battersea. Their lettings team doesn’t respond to e-mails, paperwork is done incorrectly, keys for our house weren’t accounted for. The management of this office is equally as diabolical and I would steer clear of using them in any capacity.
1/5
I rented this apartment for a two-month…
I rented this apartment for a two-month stay. It was a disappointment.
1/5
I rented this apartment for a two-month…
I rented this apartment for a two-month stay. It was a disappointment. Throughout the stay, there were consistent delays in resolving basic matters. Requests often went unanswered and required multiple follow-ups. You should be warned that there is construction in the building next door. The agency and landlord did not disclose this. Most concerningly, despite having departed the apartment months ago and received a report from them that everything was left in great condition, we have still not received the security deposit. It seems that their delays may not have just been bad service but rather bad faith.
1/5
John D WOOD Battersea Park Road
1/5
John D WOOD Battersea Park Road
John D WOOD Battersea Park Road Disingenuous and incompetent. Having engaged JDW to sell a property in Battersea, they were full of promises and , quite frankly, untruths! The Property attracted a buyer quite quickly, and we were assured that the purchaser wanted to complete within a few weeks- 6 . We instructed Solicitors, and they started the work. After being repeatedly assured by JDW that the purchaser was very keen to get the sale completed, after a number of weeks I phoned my Solicitor to ask progress. A phone call was made to the Purchasers Solicitor by ours, and She was told that the fees for searches had not even been paid! No work hard been done. We cancelled the sale, and received a bill for over £2,000 to cover the work involved that we had asked to be undertaken. Lazy, incompetent, doesn't even come close to how we feel about JDW
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The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (129-131) has the most, with 473 reviews rated 4.1 out of 5, followed by Oxford with 460.
The 14 John D Wood and Co Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and Twickenham won Trusted Agent.