5/5
Highly professional, very friendly and helpful throughout during my property search/ process of rental. Very pleased with the service provided and can strongly recommend John D Wood Fulham. Many Thanks !!
Trusted Agent profile
★★★★★
1,957 reviews across 14 offices and 3 platforms
John D Wood and Co Lettings has 14 offices, in London (nine offices), Oxford, Twickenham, Richmond, Lymington and Cobham. Together they have 1,957 reviews on three platforms, rated 4.5 out of 5 overall.
1,650
Reviews on Google
All 14 offices
1
Reviews on Facebook
All 14 offices
306
Reviews on Trustpilot
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John D Wood and Co Lettings's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Highly professional, very friendly and helpful throughout during my property search/ process of rental. Very pleased with the service provided and can strongly recommend John D Wood Fulham. Many Thanks !!
5/5
I have purchased my first property with the assistance of Charlie Giffard. The process was very smooth and Charlie was most helpfully in all the stages of the process which can be quite stressful. I would strongly recommend John D Wood & Co services! Adriana Rusu
5/5
Conscientious, friendly and professional estate agents. Jackie Smith, in particular, was excellent. Highly recommended.
5/5
Lucie did a great job, from showing me around through sorting the contract until I moved in. Great communication and a professional manner at all times.
4/5
Thank you Lucie Wood from your company who made our move to Wytham expedient, intuitive and organised. Clearly moving can be a stressful time but with her help it went smoothly. Thanks L&M
5/5
I rate John D Wood & Co in Oxford really high as agents - Rebecca Priestley and Celia Francis have really gone the extra mile to help us. They answer emails quickly, no question is too much, they are completely professional, always helpful and above all, trustworthy.
5/5
I managed to rent a lovely house in Jericho while I was abroad thanks to Lucie Wood who was of huge help. I recommend her and her office if you need a place in Oxford. Angela A.
5/5
Thanks very much Celia. Everything, from the viewing to signing the tenancy agreement, was dealt with in an extremely professional and friendly manner. You explained everything very clearly and I could not be happier to have John D Wood as my agent for the next year (and possibly beyond)!
5/5
Lucie Wood did a great job (from a 1st time flat buyer) showing me the apartment, being so flexible with me on sorting the contract and until I moved in and loving the apartment until now! Very professional and very easy to talk to so thank you very much!
5/5
I highly recommend John D Wood & Co. as a letting agent, they let my flat within two weeks of it having been put on the market. The whole team are extremely helpful and knowledgable about the lettings process and were able to guide me every step of the way. The whole process was seamless from start to finish. Thank you Lucie, Sarah, Rebecca, Celia and Jackie!
1/5
I had a very negative experience with John D Wood agency. They are not looking after the future tenant at all (they call "client" only the landlord) and for them it is normal to provide a flat in not good conditions just because it is not a new property. In my experience they are just looking for the money but have no interest in satisfying the request of the future tenant or provide a flat of high standards. Finally, please be advise that the pictures on the website are taken by professionals and, in my opinion, do not really show the real conditions of the place. I would really suggest to do not use them and refer to other agencies.
Hi Maria, I am sorry to hear that you were unhappy with the way things concluded with your application for the property that you were interested in. Our client was keen to reach a compromise with you over your concerns, however they decided not to proceed with your application as you chose to leave a negative review about our service whilst negotiations were still in process. I am very happy to discuss this further with you as we take things like this very seriously. Please call me at the branch on 01865 477053. Branch Manager
5/5
My experience with Jackie Smith at John D Wood has been stress free and professional. She and the lettings team are efficient, friendly and really know their stuff! I have and will continue to recommend them.
5/5
I have just rented a property in North Oxford via John D Wood. Ms Jackie Smith was extremely helpful arranging for a viewing on the same day that I called in. She also did a splendid job making sure that all the pre-tenancy procedures followed through thoroughly but swiftly. We took the tenancy in the record short time, and have been completely happy with the property and the arrangements. Jackie, thank very much indeed. Best wishes, Ilham
5/5
We were looking for somewhere to live in Oxford and found Jackie to be extremely helpful. She took plenty of time to understand our needs and show us several different properties, including types we had not considered before, in areas we had not considered before. Though ultimately we found a property elsewhere, Jackie's assistance was invaluable in helping us to better understand our options, the areas that would be suitable for us, and what we were really looking for. We highly recommend Jackie, as she has an in-depth knowledge of Oxford and a willingness to spend time understanding and finding what's right for you!
5/5
Anyone can sell a house. Letting them out is an entirely different matter. To do this well requires personal and professional skills of a very high order. Attention to detail is critical as there will always be a mismatch between what is possible and what the prospective tenant seeks. Jackie Smith at John D Wood Oxford bears all the hallmarks of the supreme professional in this demanding endeavour. I recommend her and her colleagues with the highest possible enthusiasm.
5/5
John D Wood is a responsible and efficient agency. Thank you very much to Celia who helped me to find and settle in a new place. From viewing, drafting and signing contract, to moving in and inventory check, Celia has been extremely helpful. Celia is very professional and knowledgeable. I would highly recommend John D Wood.
5/5
Exemplary service received from John D Wood & Co., and Jackie Smith in particular. With her help we found a suitable flat quickly and moved in without a hitch. Very happy there too. Jackie has been very helpful throughout, also following through on details (such as going and checking the dimensions of the beds, so we could bring the correct sized sheets) and in answering all our questions since moving in. A 5-star Agency. Thanks!
5/5
Although I did not find a rental through John D Wood & Co, I have to point out that their employee- Celia Francis, has proved an asset to the company, and has left a great impression of the values that Im sure John D Wood & Co aim to stand for. Through what is a stressful and unnerving experience of moving house, Celia has been the only lettings negotiator to call frequently, and send through details of properties that actually do match my search criteria. She has been personable, reliable, and genuinely seemed to care. I felt Celia treated me like an individual, and tailored her search accordingly. She also made it very easy to access information, and went the extra mile where other agents would not. I hope John D Wood & Co realise what an asset Celia is for their team, and follow her example in customer service.
5/5
My wife and I feel ourselves very fortunate to have been advised by Jackie Smith recently. We first met Jackie a decade ago, when she helped us to let out our cottage in Henley-on-Thames. We were very impressed then with the way Jackie took everything in her stride and made the whole process go smoothly and efficiently, and most of all with her unfailing courtesy and charming manner. We look back on the way she helped us then as outstanding: we really felt that here was a person whose reassurances that all would go well, could be relied on and that the outcome would be successful. We thought that finding a house last month in the centre of Oxford, that would suit all our needs, would be a major obstacle. We had already made enquiries with other estate agents who hadn't really taken on board our situation and needs, or found a property matching our requirements. However, when we heard that Jackie was still in John D. Wood's Lettings and could help us find a rental property, we were really very happy and relieved. Many years ago Jackie had made such a favourable impression on us: we were confident that she would find a solution for us. And she did. The first house we saw on the internet had already been promised but Jackie diplomatically questioned us and identified our specific family needs.The very same day, she directed us to the ideal house for us. She had matched our needs up perfectly with the right rental property: the ideal size, the right location for the station and schools, quiet street, ideal length of tenancy, good parking, and she negotiated what we consider to be the correct price. There were certain difficulties to iron out, as we are relocating from abroad, but Jackie Smith patiently ironed out all the associated problems and negotiated carefully on our behalf, liaising quickly and efficiently with the landlord to find solutions. She speedily arranged viewings of the house with the current tenants which was very helpful. We feel very grateful to Jackie Smith for the very professional way in which she has quided us through the whole process of finding a suitable property to rent, all in her unflappable, experienced way, with quiet efficiency and unerring tact. Jackie really is an exceptional estate agent and we now have absolutely no hesitation in recommending John D. Wood & Co Lettings to our family and friends. Sincerest thanks Jackie for making (what we thought would be) a very difficult, challenging and stressful time, into a well-organised and unstressful experience.
5/5
My husband and I arrived in Oxford in January and began looking for longer-term accommodation. After several weeks of horrible experiences with other estate agencies, we happened to find a flat listing represented by John D. Wood & Co. Right from the beginning, our experience with our agent, Lucie Wood, was excellent. She was extremely prompt in replying to my initial inquiry, and in all her follow up calls and emails. She was also very friendly and helpful with all our little questions about the flat and the process of renting. I cannot recommend the company, and Lucie Wood, highly enough. We were very fortunate to work with them on renting our home here in Oxford!
5/5
I recently attempted renting a place in Summertown with John D Wood. I arrived just as they had closed for business! But, they nevertheless saw me. I met with Jackie Smith who was extremely helpful. She arranged a viewing of a property that I liked immediately, with the help of her colleague drove me to the place and before I knew it I found myself saying yes! I am moving in a few days time! I can say that John D Wood, especially Jackie Smith who was my contact, are very attentive, prompt and supportive. I can recommend them highly!
5/5
Once again John D Wood & Co.’s Oxford office has provided an excellent service in re-letting my flat. Everyone in the office is friendly (the staff make a point of immediately standing up and greeting you when you walk in), polite and very helpful. Lucie Wood arranged a very efficient change-over of tenants and dealt with all the detail, I was left with all but having to sign the agreement. Having let through John D Wood & Co. for a number of years I have no hesitation in continuing to give them the highest recommendation; they uphold the traditional value of genuine customer service and combine it with a very efficient online system, all the ‘paper work’ can be signed electronically by email.
5/5
I recently rented a property in Abingdon through John D Wood & Co, and had a fantastic experience with them. The agency, and Jackie Smith in particular, were professional, friendly, and were very attentive to me when I required assistance. Jackie walked me through every step of the tenancy, and was able to help me secure my home on an extremely tight timeline, which saved me a lot of headaches (and money!). As I moved here from Canada, there were several additional challenges (the lack of a UK bank account), and Jackie and the agency managed to resolve all of my issues very quickly and with no stress on my part. I have nothing but good things to say and would highly recommend using this agency.
5/5
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London (129-131) has the most, with 469 reviews rated 4.1 out of 5, followed by Oxford with 460.
The 14 John D Wood and Co Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards: John D Wood and Co Lettings, London won Trusted Agent; John D Wood and Co Lettings, London won Trusted Agent; John D Wood and Co Lettings, Twickenham won Trusted Agent.
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