Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleThe service offered by the Property Management team is shocking.
Myself and a friend rented a two bedroom property from John D Wood. We have now been in the property for over 4 months and are yet to be provided with 2 sets of functioning keys.
Despite the gravity of the issue, John D Wood have not been proactive in trying to find a solution for this.
The Property Management staff are unprofessional, rude and generally incompetent, especially Alessandro Lucatello and Adam Michael. John D Wood and the respective Landlord consistently denied any responsibility for the situation making it difficult, time consuming and stressful to resolve.
If you do decide to rent with John D Wood, make sure you have a break clause included in your contract.
Having said that, Katherine Garces is excellent, very responsive and was a real pleasure to engage with. I would not want my negative review of the Property Management team to reflect poorly on her!
Clare · 21 June 2022 · John D Wood and Co Lettings London (59 Cadogan Street)
Agent replied · 20 June 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleRating only, no written review.
Josh · 21 June 2022 · John D Wood and Co Lettings London (5 Church Road)
Agent replied · 20 June 2024
Thank you for taking the time to leave us a review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI can only repeat what I said before: Excellent agency able to access high quality tenants; provides good service to me as landlord and to my tenants; trustworthy and efficient team of Rebecca, Oscar, Kelly.
Ludolph · 21 June 2022 · John D Wood and Co Lettings London (287 New Kings Road)
Agent replied · 20 June 2024
Thank you for your fantastic 5* review of our dedicated team.
Best wishes, Emma
★★★★★ 5/5
GoogleI’ve had my property with John D Wood Parsons Green for over 10 years now! Extremely happy with their high level of service! The team are simply superb as well as being very efficient and attentive!
Andrew · 21 June 2022 · John D Wood and Co Lettings London (287 New Kings Road)
Agent replied · 20 June 2024
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleGreat service from Adrian and Alexandra. We were keen to find agents with integrity John D Wood were a good choice on this front. We sold our house for very close to the asking price.
Thanks.
Suzanne · 21 June 2022 · John D Wood and Co Lettings London (287 New Kings Road)
Agent replied · 20 June 2024
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThanks to Nicole we found the perfect apartment in 2 days of searching in the parsons green area. With their positive attitude they gave us an easy but still very professional experience. They were very helpful with all the questions we had regarding the apartment. All in all the whole team but especially Nicole and kelly were brilliant through the whole process.PositiveResponsiveness, Quality, Professionalism, Value
Carsten · 21 June 2022 · John D Wood and Co Lettings London (287 New Kings Road)
Agent replied · 20 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Nuno · 20 June 2022 · John D Wood and Co Lettings Oxford
Agent replied · 19 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI purchased a property and dealt with Georgia Clay who was excellent I couldn’t have asked for a better experience with an estate agents. Friendly, approachable, professional and clearly experienced in what she does.
Henry · 20 June 2022 · John D Wood and Co Lettings Oxford
Agent replied · 19 June 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWorking alongside John D Wood & Co. Estate Agents Oxford for the last 15 years, I have been extremely satisfied with their support in acquiring me tenants for my properties. I would highly recommend this company for it's upstanding professionalism and efficiency.
RSVP · 20 June 2022 · John D Wood and Co Lettings Oxford
Agent replied · 19 June 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 4/5
GoogleThe flat I rented was in immaculate condition due to the care JDW takes over the rental properties for which it has management responsibility. I stayed happily for two years in the property, and if any, even slight problem, occurred, it was dealt with very promptly by JDW and skilful and thoughtful contractors - who without asking, covered or removed their shoes to spare the floors. All at JDW were unfailingly helpful, competent and pleasant and I have been very grateful for their professionalism.PositiveResponsiveness, Quality, Professionalism, Value
Janet · 20 June 2022 · John D Wood and Co Lettings Oxford
★★★★★ 5/5
GoogleJDW managed extensive renovations at my property before the installation of new tenants. Everything was done to the highest professional, quality and efficient standards. Special thanks to Carol who led the project and to Jackie and the back-up team in the office. JDW have now been managing the property since 2012 and I have never had anything but the highest praise for their performance.PositiveResponsiveness, Quality, Professionalism, Value
David · 20 June 2022 · John D Wood and Co Lettings Oxford
Agent replied · 19 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have been renting a house during the last 4 years with John D Wood and our experience has been extremely positive. They are very nice and always happy to help. We would like to especially mention Mrs Carol Errington (Portfolio Manager) for her efficiency and Mr Richard Bradley who made a fantastic work with the new painting of the house.
Eva · 20 June 2022 · John D Wood and Co Lettings Oxford
Agent replied · 19 June 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe've been renting a house for nearly 7 years with John D Wood. Our property manager, Carol, has always been very responsive, helpful and efficient with everything from the most minor issue to more complex problems.
Most recently Carol managed the process of sorting two issues with windows in the property. Neither were easy problems to solve, especially given contractors are currently in short supply, but Carol was persistent and we're delighted that the work is now completed.
As tenants we don’t get to choose our managing agent but we're very happy it's John D Wood.
Andrew · 20 June 2022 · John D Wood and Co Lettings Oxford
Agent replied · 19 June 2024
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Tracy · 20 June 2022 · John D Wood and Co Lettings Twickenham
Agent replied · 19 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleProfessional, charming and pleasant to deal with kind real people. 5 Stars ***** :)PositiveProfessionalism
Tom · 20 June 2022 · John D Wood and Co Lettings Twickenham
Agent replied · 19 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleVery good level of service, everything ran smooth throughout the whole process move process. From viewings all the way though to move day. Would recommend.
Guy · 20 June 2022 · John D Wood and Co Lettings Twickenham
Agent replied · 19 June 2024
Thank you for your wonderful 5* review of our local team and glowing recommendation. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
★★★★★ 5/5
GoogleBest agent I've dealt with - rang me up and told me they owe me money!!!
In a time where honesty and integrity is in short supply, Laura gets my vote.
Dave · 20 June 2022 · John D Wood and Co Lettings Twickenham
Agent replied · 19 June 2024
Thanks for the brilliant 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service from Laura and the team. Very professional with great communication throughout - my flat was let with no gap between tenants, in no small part due to their efforts.
Felix · 20 June 2022 · John D Wood and Co Lettings Twickenham
Agent replied · 19 June 2024
Thank you for your excellent comments and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe rented out our house with JDW (a corporate letting). Laura was great to work with - friendly, efficient and professional. Would recommend!
Rebecca · 20 June 2022 · John D Wood and Co Lettings Twickenham
Agent replied · 19 June 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI needed to find a flat to rent urgently, and with good quality and price. Charlotte and Laura have assisted me swiftly with pleasant attitude providing comfortable renting process. I am grateful to get even better what I expected.
Sergey · 20 June 2022 · John D Wood and Co Lettings Twickenham
Agent replied · 19 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleDoes anyone ever have anything nice to say about 'Estate Agents'? No, me neither until I discovered John D Wood & Co. I feel cared for, valued and respected as a tenant, rather than ignored, dismissed and like a transaction - not a human. Laura and the team, thank you for breaking the stereotype.PositiveProfessionalism
Gareth · 20 June 2022 · John D Wood and Co Lettings Twickenham
Agent replied · 19 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleThe team at John D Wood have been incredibly helpful and made our moving experience seamless. We were keen to move quickly, something they supported with great professionalism. Many thanks for your help.
Laura · 20 June 2022 · John D Wood and Co Lettings Twickenham
Agent replied · 19 June 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad very pleasant experience with this agency. Very helpful, considering our specific circumstances, the process was super smooth. Laura from St. Margarets and Lucy from Chiswick branch helped us find a perfect home. Couldn’t recommend more
Ivan · 20 June 2022 · John D Wood and Co Lettings Twickenham
Agent replied · 19 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI rented a property through John D Wood, St Margarets branch for three years and I have received really excellent service during the entire period. The staff are all incredibly helpful and friendly and reply immediately to enquiries. I would highly recomment John D Wood and would like to thank the staff for providing a service that goes above and beyond.PositiveResponsiveness, Quality, Professionalism
Mary · 20 June 2022 · John D Wood and Co Lettings Twickenham
Agent replied · 19 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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