Jeffrey Ross reviews in Cardiff and Penarth

★★★★★ 3/5

Trustpilot

Good estate agent but you have to…

Good estate agent but you have to follow things by yourself on a regular basis.

Dr · 15 April 2025 · Jeffrey Ross Cardiff (38 Wellfield Road)

★★★★★ 3/5

Trustpilot

Good estate agent but you have to…

Good estate agent but you have to follow things by yourself on a regular basis. After contract exchange, was not interested to follow any issues, just sign posting to contact the solicitors which was disappointing.

Dr · 15 April 2025 · Jeffrey Ross Students

★★★★★ 5/5

Trustpilot

Excellent from start to finish

From start to finish, the support and contact received was excellent. Special mention to Cody, who went above and beyond throughout. Cody was professional and extremely thorough.

Dave · 14 April 2025 · Jeffrey Ross Students

★★★★★ 5/5

Trustpilot

First Rate Service as a Managing Agent

I have used Jeffrey Ross for over three years as my preferred agent for tenant find and management services. I was looking for an agent that would work with me as a proactive partner to grow and manage my property portfolio. The team have been excellent and we have built a strong and successful collaborative relationship which adds a great deal of value to my property business. Thank you Gwyn, Amanda, Rhys, Sarah, Jessica, Sophie, Maria, Maddie, Cody, Ramzy, Paul, Kristy et al for all your hard work and commitment.

Paul · 14 April 2025 · Jeffrey Ross Students

★★★★★ 5/5

Trustpilot

Everyone I deal with at Jeffrey Ross go…

Everyone I deal with at Jeffrey Ross go above and beyond. I’m an extremely busy individual juggling a young family and a demanding career. Their priority and duty of care for their tenants, ensuring their comfort and wellbeing is exceptional as well as their service in making life as easy as possible for their landlords, taking charge of every detail and issue seamlessly.

EDK · 13 April 2025 · Jeffrey Ross Students

★★★★★ 5/5

Trustpilot

Great help and service

Great. From viewing to signing they kept us in the loop. The lady who showed us around was so enthusiastic about the location, helped us fall in love with the house.

Karen · 10 April 2025 · Jeffrey Ross Students

★★★★★ 5/5

Trustpilot

Excellent service all round

Excellent service all round. We sold and bought using Jeffrey Ross and couldn’t fault them at all, from sale to viewings and then purchase, we experienced the full cycle with Jeffrey Ross. Stafff were knowledgable, amenable, flexible and friendly and I wouldn’t hesitate to recommend them. Particular kudos to Ramzy, Amanda and Maddie for helping us to sell and then purchase in our dream location.

Rhian · 10 April 2025 · Jeffrey Ross Students

★★★★★ 2/5

Trustpilot

We were the buyers in our transaction…

We were the buyers in our transaction and everything did work out in the end but I found the process more stressful than I think it needed to be. The viewing, offer and acceptance process was great but after that it was difficult to get answers to any questions we asked. We had no chain and were keen to move and acted as quickly as possible but we were still pushed to set a date for completion before we were ready. The survey flagged issues and it took a while to get that sorted out but I was chased constantly. Even after I explained I was away on holiday for a few days, or when I said I was having surgery that week, and I would get back to them as soon as I could, I was still phoned and emailed. When we tried to negotiate a price reduction based on a damp report we had received I was made to feel like I was being unreasonable and it was suggested that there was no damp (even though I used the surveyors the agents recommended). On completion day the house was left full of furniture we'd agreed through our solicitors would be removed and the agents were no help at all and refused to even contact the vendors on our behalf. Overall given the choice I would choose an different agent in future.

Miss · 9 April 2025 · Jeffrey Ross Students

★★★★★ 5/5

Google

The team at Jeffrey Ross from start to finish of the buying a house process were amazing. They are efficient, communicative and really accommodating. We couldn’t have asked for a better experience through a really stressful period. A particular mention to Paul & Jess from the Penarth Branch and Sarah from the Llanishen Branch. Would highly recommend.

Georgia · 8 April 2025 · Jeffrey Ross Penarth

★★★★★ 5/5

Google

Excellent service for Jon at JefferyRoss Estate Agents. I highly recommend and will definitely use their service again. 👌👌 …

Eyesto · 14 March 2025 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 5/5

Google

Sarah Francis helped me through this hard but exciting journey while purchasing my own property. She was exceptionally helpful and efficient! Many thanks Sarah! I'm so happy in my new Home 😁 …

Jaime · 11 March 2025 · Jeffrey Ross Penarth

★★★★★ 5/5

Google

From arranging a viewing on our house to completion, we received great service, information and communication. Glad to have used this estate agents to purchase our first property!

Michelle · 6 March 2025 · Jeffrey Ross Cardiff (54 Station Road)

★★★★★ 5/5

Google

Maddie Parker worked as they Sales Progressor on our recent purchase. She was profession and on the ball. She was constantly chasing everyone involved and keep things moving. Highly recommend.

Kate · 2 March 2025 · Jeffrey Ross Cardiff (54 Station Road)

★★★★★ 1/5

Trustpilot

Health damage due mould and damp issues

Due to severe mould and damp issues in the flat, caused by underlying structural issues, I have been suffering from serious consistent respiratory problems over 3 months, including coughing up blood, nasal bleeding, and chest pain.

Jie · 25 February 2025 · Jeffrey Ross Students

★★★★★ 4/5

Google

Aron has been great to deal with during my property search in Pontcanna. I would definitely search for a rental with them again based off my interaction with him, as the service provided was punctual, fast and friendly. Thanks again! 4 stars only as I cannot speak to a longer term interaction with the agency.

Kieran · 24 February 2025 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 1/5

Google

AVOID this “estate agent” at all cost all they want is a holding fee payment from you said we would be moving in then on our moving week two days before told we can’t move in causing loss of earnings and all sort of un-needed stress, terrible service and by all means if you get passed onto Ryan Evan’s one of the managers he is like speaking to a brick wall terrible service, I’m not one to leave a review but this place is a scam AVOID!!!!!!

Kieron · 24 February 2025 · Jeffrey Ross Penarth

★★★★★ 1/5

Google

Due to severe mould and damp issues in flat 1 at Richmond Court, caused by underlying structural issues, I have been suffering from serious consistent respiratory problems over 3 months, including coughing up blood, nasal bleeding, and chest pain. My GP diagnosed me with pneumonia and rhinitis caused by mould exposure. I’m now on extended sick leave and forced to stay in hotels as the flat is unfit for habitation. Despite reporting the issue in January and explaining how it impacted my health, I was told to clean the mould myself. I was told over the phone that the issue “wasn’t important or urgent” and discouraged from getting a damp survey by being told I’d have to cover the cost. I had to remove the mould myself and stay in a hotel. It later emerged the flat has major issues: no proper ventilation, faulty extractor fans, a leaking pipe, poor wall insulation with damp level of the wall reach up to 30%, factors beyond my control that contribute to mould growth. Shockingly, I was recently told over phone that I should better “just give 30 days’ notice and leave because maybe foreigners aren’t used to UK flat.”In other words, I am expected to keep paying rent for an uninhabitable flat for another 30 days while being forced to stay in hotels for my own safety. This whole experience shows a clear disregard for tenant wellbeing and breaches key obligations. I strongly advise anyone thinking of renting through this agency to reconsider. Their neglect of basic health and safety responsibilities and dismissive attitude toward serious issues have had devastating effects on my health.

Simon · 23 February 2025 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 1/5

Google

Sold my flat with jeffrey ross earlier this year and have to say I found the whole experience alot more stressful than it needed to be. Was advised to accept the first offer I had, so I did this and around 3 days later called by a different member of the team informing me of the same offer, and could not tell me if this had been confirmed as accepted to my buyer 3 days previously, so communication was incredibly poor. I continuously chased for progress and was told to calm down, be patient etc...a 2nd viewing was made by an acquaintance of the potential buyer and then they pulled out. I think the thing that was most frustrating was at this point they realised the offer was submitted in a name that didn't belong to the potential buyer and My formal offer and formal withdraw have 2 completely different names on them. I accepted the offer based on the information given to me that the buyer was a cash buyer living locally, ready to go...only to find once accepted the buyer lived overseas with a 7 hour time difference, funds were not in sterling, they did not have a solicitor in place and the name on the offer was not infact the buyers name. I don't feel due diligence was done leaving me with many weeks wasted and alot more stress than necessary. It didn't seem like jeffrey ross acted in my best interest as there was red flags from the beginning and they didn't really chase to see how.serious the buyer was, intact didn't even check she was who she said she was and had the funds before bringing me the offer!! Another issue would be the many times I called to speak to someone to be told it was their day off even though the person in question was not off as they would either phone me that same day or my phone call would be returning messages from the same day. They also called me one day 15 minutes before a viewing that was arranged without my knowledge for my buyer, which I cancelled as my partner was working nights and they called me at 9 to come at 9.15! when I apologised on the rearranged visit found the buyer had been told I had cancelled this last minute, not that they had actually failed to inform me of yhe birwing until 15 minutes before. My buyer had 4 viewings in the end but no one seemed to question why the extra viewings were made so they could explain what was going on. I would just recieve a text which I think is fair for an initial viewing, perhaps even a 2nd viewing, but on a third of fourth or indeed a viewing after an offer is made I think a phone call would be courteous to understand the situation. On my buyers 4th viewing she was told completely false information regarding the lease which lead to her taking this ro her solicitor and nearly costing me the sale. I had to agree to a 2k retention due to this false and misleading information. By the end of the process I felt most people I was speaking to were rude and quite clearly sick of dealing with me. I appreciate I contacted alot but to be honest after the shambles of the first offer I felt I had no choice but to chase up as I had completely lost faith in the company. I felt the whole way through no one really acknowledged that whilst they do this day in day out a property sale is a huge deal for most and i wanted to feel less stress and in safe hands not more stress and like a burden, after all the fee is a large amount of money! Overall extremely disappointing and would not recommend. Edit to add as i can not reply to jeffrey ross: The reason it took me 2 months to review as I was busy moving. I sent an email of my concerns to the person initially dealing with the sale, and after receiving an out of office reply for a week (which I was not made aware of) I resent to someone else which prompted the office manager to call me and apologise, and let me know I wpuld now be dealing directly with her, which also did not happen. I also had numerous phone calls regarding my lack of trust in the process, and the general feel i got was well theres a buyer on the hook so calm down. I'm happy to send this correspondence to you. Also feel free to give me a call

Erin · 17 February 2025 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 5/5

Google

Fast sale of my property, and purchase. Would highly recommend Jeffery Ross Estate Agents . Thanks everyone

Cassie · 17 February 2025 · Jeffrey Ross Penarth

★★★★★ 5/5

Google

Had a lovely viewing with Aron! Very knowledgeable and professional and made the entire process very easy. Would highly recommend to go with Jeffrey Ross.

Joseph · 18 January 2025 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 5/5

Google

Sarah and the team at Jeffrey Ross have been excellent and helping us sell and complete our house in Cardiff. It sold after just one viewing, and the process has been smooth and easy since.

Jess · 18 January 2025 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 1/5

Google

If your a landlord thinking about letting these people manage your property, think again and then run for the hills. They will literally wipe out your profits with their profit driven ethos, their contrators are very, very expensive and the work substandard at best. They will look at every little thing in the fine print to extort money from you. Stay well clear. They know they can't charge tenants anymore so yes they claw it all back from the landlord.

Top · 19 December 2024 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 5/5

Google

Just wanted to say a big thank you to Kristy Sawmy for all her help in securing my daughters deposit return. Once she was on the case she kept us informed on progress, even outside of office hours. Fabulous customer service. Thank you.

Mark · 19 December 2024 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 1/5

Google

If your a landlord thinking about letting these people manage your property, think again and then run for the hills. They will literally wipe out your profits with their profit driven ethos, their contrators are very, very expensive and the work substandard at best. They will look at every little thing in the fine print to extort money from you. Stay well clear. They know they can't charge tenants anymore so yes they claw it all back from the landlord.

Gemma · 3 December 2024 · Jeffrey Ross Cardiff (233 Cathedral Road)