Jeffrey Ross reviews

★★★★★ 5/5

Trustpilot

Great service

I had a really positive experience selling my property with Jeffrey Ross in Roath. Maddie was excellent throughout, always easy to contact and kept me fully updated at every stage. When my first sale fell through, the team acted quickly to re-market the property, and it resulted in a swift new sale. Professional, responsive, and genuinely helpful. I’d happily recommend them.

John · 29 May 2026

★★★★★ 5/5

Google

I had an excellent experience thanks to Julian Preston, who was incredibly helpful from start to finish. He was warm, approachable, and full of positive energy, making the whole process not only smooth but also enjoyable. Julian’s professionalism, friendly attitude, and willingness to go the extra mile really stood out and made a lasting impression. I would highly recommend Jeffrey Ross, largely due to the outstanding service and support I received from Julian.

Jasmin · 16 October 2025

★★★★★ 5/5

Google

I had the pleasure of dealing with one of your colleagues, a Mr Max Tustin, this afternoon. I requested a valuation and received a phonecall back, not 30 seconds later, to discuss how I would want to go ahead with this valuation. Within the hour he provided me with exactly what I needed and sent it over email. I'd like to send over my thanks to Mr Tustin for his swift help as I've been dealing with another local estate agency for several weeks. As you can tell by the time period I haven't come close to getting that valuation done with them. Mr Tustin was exceptionally quick and organised exactly what I needed so I'd lke to pass on my thanks for his service today. Kind regards

Anna · 20 July 2025

★★★★★ 5/5

Trustpilot

Jeffrey Ross Pontcanna Branch

Jeffrey Ross, Pontcanna Branch staff went above and beyond to make sure we could rent a flat in time to start a new job. Our circumstances were complicated and time was short, but Gemma, Ryan, Cody and Maria were so helpful and efficient that the whole process was turned around in a few days. I highly recommend their excellent and personal service.

Nicola · 28 November 2025

★★★★★ 1/5

Google

UPDATE: Instead of accepting responsibility for their poor communication and errors, Jeffrey Ross has now issued me with a £300 withdrawal fee. This is despite the fact that I withdrew because of their failings, and despite the fact that I was even advised over the phone by one of their staff that perhaps it would be best to remove my property from the market with them. To me, this says everything: minimum service, maximum profits. I feel they are more interested in securing fees than in properly looking after their clients. I would urge anyone considering using Jeffrey Ross to think carefully about the quality of service you can expect. --- My experience with Jeffrey Ross has been very disappointing. Communication has consistently been poor, and I was left feeling that important details were not made clear when they should have been. I accepted an offer over the phone believing it was unconditional, only to later discover that conditions had been attached. At no point during the call were these mentioned, which left me accepting something that wasn’t fully explained. I also became concerned that assumptions about works on the property were being made without my consent. On top of this, when my flat was advertised online through sites such as Rightmove and Zoopla, it was listed incorrectly as a house rather than an apartment, which shows a clear lack of care and attention to detail. This reflects a serious lack of clear communication and accuracy, and I have since withdrawn my property from the market as I no longer have confidence in their service. I would urge others to think carefully before instructing this agency. My response to Elliott: To clarify, there is no leak in the property. The bathroom simply requires some minor painting beneath the sink, which had been commented on by viewers but never agreed to by me as a condition. My concern remains that when the offer was presented to me over the phone, no conditions were mentioned at all. I specifically asked if there was anything else attached to the offer and was told there was not. On that basis, I accepted it instantly, only to later find that conditions had been included in writing. This is why I feel the communication fell short, I should have been fully informed of all terms at the time of the call. This, combined with other issues such as my flat being listed online as a house rather than an apartment, has left me disappointed with the standard of service. I stand by my review and decision to withdraw the property from the market.

Liam · 16 October 2025

★★★★★ 5/5

Trustpilot

As a landlord

As a landlord, I have had to undertake a significant amount of repairs and maintenance to my property and separately have encountered some very challenging tenants all of Jeffrey Ross has been very helpful in managing through. Special mention for Amanda May who has been incredibly helpful, diligent and professional in following up on many topics and issues. Amanda is highly responsive, always courteous and an excellent partner for a landlord. I have no hesitancy in providing her a five star rating and in recommending her to any other landlord.

Hugh · 24 April 2025

★★★★★ 5/5

Trustpilot

Excellent end of tenancy support

Following the end of my last tenancy and In preparation for the new tenancy, I have been in contact with Kristy regarding all matters of Maintenance, property management, property upkeep and repair. My expectations have been exceeded, Kirsti's attention to detail is first class. From her overview of the checkout report and following up on essential and recommended works for the upkeep of the property. I felt confident that the property was really being looked after and in good hands which is reassuring as I've not visited the premises for over eight years. Kristy is professional, thorough and clearly passionate about what she does.

Louise · 16 April 2025

★★★★★ 5/5

Trustpilot

First Rate Service as a Managing Agent

I have used Jeffrey Ross for over three years as my preferred agent for tenant find and management services. I was looking for an agent that would work with me as a proactive partner to grow and manage my property portfolio. The team have been excellent and we have built a strong and successful collaborative relationship which adds a great deal of value to my property business. Thank you Gwyn, Amanda, Rhys, Sarah, Jessica, Sophie, Maria, Maddie, Cody, Ramzy, Paul, Kristy et al for all your hard work and commitment.

Paul · 14 April 2025

★★★★★ 1/5

Google

Unfortunately a poor experience before even getting your foot in the door. Dealt with Aron, but wish I hadn't. Unprofessional and unresponsive. I said I was interested in submitting an offer, and enquired as to the process but then heard nothing. When I expressed my displeasure with receiving no contact for 3 days he responded with "sorry for not replying straight after the viewing". It is obviously concerning that he has not realised responding to letting enquiries is his job, and a passive aggressive response in a professional environment is unacceptable. He also informed me he submitted my offer and it was overlooked for someone else, didn't even get to the point of giving him an offer to submit though... because I'd been aired... Edit: Since posting I've since received a call from Aron to apologise and give assurances the procedures were followed.

Patrick · 11 October 2024

★★★★★ 5/5

Trustpilot

Excellent service all round

Excellent service all round. We sold and bought using Jeffrey Ross and couldn’t fault them at all, from sale to viewings and then purchase, we experienced the full cycle with Jeffrey Ross. Stafff were knowledgable, amenable, flexible and friendly and I wouldn’t hesitate to recommend them. Particular kudos to Ramzy, Amanda and Maddie for helping us to sell and then purchase in our dream location.

Rhian · 10 April 2025

★★★★★ 5/5

Google

Julian Preston was absolutely wonderful to work with. From our very first conversation, he made me feel at ease and really listened to what I was looking for. He was always patient, kind, and happy to explain every step so I never felt …

Trex170104 · 16 October 2025

★★★★★ 5/5

Google

Sarah and the team at Jeffrey Ross have been excellent and helping us sell and complete our house in Cardiff. It sold after just one viewing, and the process has been smooth and easy since.

Jess · 18 January 2025

★★★★★ 5/5

Trustpilot

Jeffrey Ross Letting

Jeffrey Ross was by far the most responsive and helpful agency I reached out to when looking to let in Cardiff. Jon in particular went above and beyond to make sure we found a let that worked for us. I moved from Canada and he made an international move simple and straight forward. I would recommend Jon and the rest of Jeffrey Ross team to anyone.

Evan · 18 May 2023

★★★★★ 1/5

Google

Due to severe mould and damp issues in flat 1 at Richmond Court, caused by underlying structural issues, I have been suffering from serious consistent respiratory problems over 3 months, including coughing up blood, nasal bleeding, and chest pain. My GP diagnosed me with pneumonia and rhinitis caused by mould exposure. I’m now on extended sick leave and forced to stay in hotels as the flat is unfit for habitation. Despite reporting the issue in January and explaining how it impacted my health, I was told to clean the mould myself. I was told over the phone that the issue “wasn’t important or urgent” and discouraged from getting a damp survey by being told I’d have to cover the cost. I had to remove the mould myself and stay in a hotel. It later emerged the flat has major issues: no proper ventilation, faulty extractor fans, a leaking pipe, poor wall insulation with damp level of the wall reach up to 30%, factors beyond my control that contribute to mould growth. Shockingly, I was recently told over phone that I should better “just give 30 days’ notice and leave because maybe foreigners aren’t used to UK flat.”In other words, I am expected to keep paying rent for an uninhabitable flat for another 30 days while being forced to stay in hotels for my own safety. This whole experience shows a clear disregard for tenant wellbeing and breaches key obligations. I strongly advise anyone thinking of renting through this agency to reconsider. Their neglect of basic health and safety responsibilities and dismissive attitude toward serious issues have had devastating effects on my health.

Simon · 23 February 2025

★★★★★ 1/5

Google

Sold my flat with jeffrey ross earlier this year and have to say I found the whole experience alot more stressful than it needed to be. Was advised to accept the first offer I had, so I did this and around 3 days later called by a different member of the team informing me of the same offer, and could not tell me if this had been confirmed as accepted to my buyer 3 days previously, so communication was incredibly poor. I continuously chased for progress and was told to calm down, be patient etc...a 2nd viewing was made by an acquaintance of the potential buyer and then they pulled out. I think the thing that was most frustrating was at this point they realised the offer was submitted in a name that didn't belong to the potential buyer and My formal offer and formal withdraw have 2 completely different names on them. I accepted the offer based on the information given to me that the buyer was a cash buyer living locally, ready to go...only to find once accepted the buyer lived overseas with a 7 hour time difference, funds were not in sterling, they did not have a solicitor in place and the name on the offer was not infact the buyers name. I don't feel due diligence was done leaving me with many weeks wasted and alot more stress than necessary. It didn't seem like jeffrey ross acted in my best interest as there was red flags from the beginning and they didn't really chase to see how.serious the buyer was, intact didn't even check she was who she said she was and had the funds before bringing me the offer!! Another issue would be the many times I called to speak to someone to be told it was their day off even though the person in question was not off as they would either phone me that same day or my phone call would be returning messages from the same day. They also called me one day 15 minutes before a viewing that was arranged without my knowledge for my buyer, which I cancelled as my partner was working nights and they called me at 9 to come at 9.15! when I apologised on the rearranged visit found the buyer had been told I had cancelled this last minute, not that they had actually failed to inform me of yhe birwing until 15 minutes before. My buyer had 4 viewings in the end but no one seemed to question why the extra viewings were made so they could explain what was going on. I would just recieve a text which I think is fair for an initial viewing, perhaps even a 2nd viewing, but on a third of fourth or indeed a viewing after an offer is made I think a phone call would be courteous to understand the situation. On my buyers 4th viewing she was told completely false information regarding the lease which lead to her taking this ro her solicitor and nearly costing me the sale. I had to agree to a 2k retention due to this false and misleading information. By the end of the process I felt most people I was speaking to were rude and quite clearly sick of dealing with me. I appreciate I contacted alot but to be honest after the shambles of the first offer I felt I had no choice but to chase up as I had completely lost faith in the company. I felt the whole way through no one really acknowledged that whilst they do this day in day out a property sale is a huge deal for most and i wanted to feel less stress and in safe hands not more stress and like a burden, after all the fee is a large amount of money! Overall extremely disappointing and would not recommend. Edit to add as i can not reply to jeffrey ross: The reason it took me 2 months to review as I was busy moving. I sent an email of my concerns to the person initially dealing with the sale, and after receiving an out of office reply for a week (which I was not made aware of) I resent to someone else which prompted the office manager to call me and apologise, and let me know I wpuld now be dealing directly with her, which also did not happen. I also had numerous phone calls regarding my lack of trust in the process, and the general feel i got was well theres a buyer on the hook so calm down. I'm happy to send this correspondence to you. Also feel free to give me a call

Erin · 17 February 2025

★★★★★ 5/5

Google

Exceptional Service and Unmatched Expertise, Julian Preston is a Star! I had the absolute pleasure of working with Julian Preston at the Jeffrey Ross Agency in Cardiff, and I can confidently say that he is one of the most …

Seb · 16 October 2025

★★★★★ 5/5

Trustpilot

Great service

Ellie was excellent from the very start She was professional, friendly and always answered our questions, no matter how complicated they were. We couldn’t decide on an agent for a long time, but Ellie handled everything and We can’t recommend her enough!

Leanna · 24 September 2025

★★★★★ 1/5

Trustpilot

Disappointing Experience with Jeffrey Ross Letting Agent

I recently applied to rent a property through Jeffrey Ross, and I was disappointed with the outcome. My friend and I, both male, were interested in a spacious 932 sq ft off Waterloo road advertised as 2 bed flat that had two official bedrooms and an additional small room, effectively making it a three-bedroom flat.

Jaruj · 29 September 2025

★★★★★ 5/5

Trustpilot

We've recently had a superb experience…

We've recently had a superb experience with Kristy at Jeffrey Ross and would highly recommend her and the team. Kristy is a capable, hard- working and knowledgeable individual who went above and beyond for us and is testament to the family friendly service JR offers homeowners, landlords, tenants and prospective buyers in South Wales.

Rebecca · 15 April 2025

★★★★★ 5/5

Google

Ruby and the team were so helpful in helping us through the process of selling and buying our new home. We were really happy with the level of communication and friendly service. Thanks for making it easier :)

Gwenllïan · 19 September 2025

★★★★★ 5/5

Trustpilot

Excellent experience

I used JR to sell my property. Excellent service from the Llanishen branch especially Ollie and Maddie who kept me informed throughout the process. I would highly recommend them and would definitely use them again. Thank you so much.

Jayne · 2 September 2025

★★★★★ 4/5

Google

Aron has been great to deal with during my property search in Pontcanna. I would definitely search for a rental with them again based off my interaction with him, as the service provided was punctual, fast and friendly. Thanks again! 4 stars only as I cannot speak to a longer term interaction with the agency.

Kieran · 24 February 2025

★★★★★ 5/5

Trustpilot

Friendly, efficient and professional company

Friendly, efficient and professional company. A girl called Flo Bailey in the Pontcanna office, Wales was particularly caring and attentive. She went out of her way to find a year's accommodation for my friend's son and his friend (their first time outside India and away from their families) which meant so much to me and to my friend. I often found her still working after 7:30pm!!! There's dedication for you! If only all Estate Agents were like Flo (although I'd rather she didn't work so late!)Estate Agents often get a bad rap for being cold, uncaring and driven by commission only. Flo and Jeffrey Ross are not like that at all! I hope Flo gets the recognition and promotion/reward that she deserves and I have no hesitation in recommending her or her team if you need to sell your house or find some accommodation as she genuinely cares and treats you like a member of her family. You're not just a number to her! You're someone who has asked her for help and she'll do the best she can to ensure you're looked after! Sorry for the late review Flo...I've been travelling constantly...I know that's not an excuse, but better late than never right? :)

Teddybare · 5 January 2019

★★★★★ 4/5

Google

I would like to post a personal review for Jodie Hopkins at Jeffrey Ross. Jodie has been extremely professional, helpful, prompt and responded to all of our queries with a warm nature. My partner and I are buying our first home from Jeffrey Ross and Jodie has done all she can to provide us with excellent customer service. I feel she deserves recognition where it's due!

Lara · 17 June 2022