Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotSale and purchase
We dealt with Jeffrey Ross for our sale and purchase and we found them to be friendly, professional and reliable at all times. Ollie and Lauren at Brinsons in Caerphilly, Sarah and Maddie in Llanishen and Luke and Ruby in Pontcanna were a pleasure to deal with - always responsive, keen to give advice and we felt that they were always on top of all the communication in what was (for us) quite a complicated transaction. Many thanks to all, wouldn't hesitate to recommend.
Amanda · 3 September 2026 · Jeffrey Ross Cardiff (38 Wellfield Road)
Agent replied · 24 September 2026
Hi Amanda, many thanks for your review and kind words - myself and all the Team would like to wish you well with the new place and thank you for being so lovely to deal with! Many thanks, Jon Hooper-Nash, JeffreyRoss
★★★★★ 1/5
TrustpilotDO NOT EVER USE THIS COMPANY
DO NOT EVER USE THIS COMPANY! completely unforgivable experience with renting, they keep changing how much money i owe them, they haven’t given us any sort of invoice, the house is ABYSMAL. cracks everywhere, a whole skirting board missing, a huge patch of damp and black mold that will just be “painted over” as said by this same company, light fixtures falling off, a garden in complete disrepair. i wasn’t expecting the ritz, but i WAS expecting all the money i’m sending to these grimy money grubbing hounds, to at least go towards somewhere decent to live. the staff (that i have spoken to at least) are all miserable, unhelpful, frankly nasty people. god forbid you’re ever locked out of a room, because all you’ll get is “what do you want me to do about it”. i don’t know, maybe your job? i hope someone from Jeffery Ross personally reads this, and personally takes it to heart. seriously, what a tragic, pitiful excuse for a company. i hope you enjoy my money, because it’s all i have, besides this run down, breaking roof over my head you call a “house”.
Au · 12 August 2026 · Jeffrey Ross Cardiff (38 Wellfield Road)
Agent replied · 24 September 2026
Hello, thank you for your review. We have checked our records and cannot see your name as a Tenant with us on any of our properties so I am unsure as to the validity of this review - please can you confirm more detail by emailing me directly, jon@jeffreyross.co.uk so we can make a thorough investigation?
Many thanks,
Jon Hooper-Nash
Jeffrey Ross Limited
★★★★★ 2/5
TrustpilotI used Jeffrey Ross estate agents for…
I used Jeffrey Ross estate agents for my university home for the past year, for most of the time, they were fine, leaving us be with a few inspections throughout the year. However, they proved no use when getting our deposit back - they provided false information which then cost us money from our deposit, as well as this, the communication between us and them, alongside Jeffrey Ross and the landlord, was slow and elusive with references made to an inventory that was never established to us or shared with us throughout the entirety of the tenancy. This meant that we didn’t have a clear idea what they were referring to at time, a tactic I imagine was employed to make it more difficult for us to counteract the claims. Additionally, we have been waiting now for over a month with no sign of any amount of the deposit being returned to us. The landlord continues to hide behind to estate agents, and whilst I appreciate they are not the ones withholding our deposit, we had to prompt them after three weeks to even begin the process of getting it back.
Elizabeth · 4 August 2026 · Jeffrey Ross Cardiff (38 Wellfield Road)
★★★★★ 5/5
TrustpilotEasy experience from start to finish
Easy experience from start to finish. Managed to get us the house we wanted!
Richard · 2 August 2026 · Jeffrey Ross Cardiff (38 Wellfield Road)
★★★★★ 5/5
TrustpilotExcellent Communication, Seamless Service and a Brilliant Result
I highly recommend the Pontcanna Sales team. From our first meeting, they were approachable, relatable and trustworthy. As a single person selling my home, that meant a great deal to me, and I genuinely felt I was in safe hands throughout the entire process.
Sarah · 23 June 2026 · Jeffrey Ross Cardiff (38 Wellfield Road)
★★★★★ 5/5
TrustpilotJust sold a house with jefferey ross
Adele · 9 June 2026 · Jeffrey Ross Cardiff (38 Wellfield Road)
★★★★★ 5/5
TrustpilotGreat service
I had a really positive experience selling my property with Jeffrey Ross in Roath. Maddie was excellent throughout, always easy to contact and kept me fully updated at every stage. When my first sale fell through, the team acted quickly to re-market the property, and it resulted in a swift new sale. Professional, responsive, and genuinely helpful. I’d happily recommend them.
John · 29 May 2026 · Jeffrey Ross Students
★★★★★ 5/5
TrustpilotWe had a really smooth experience with…
We had a really smooth experience with JeffreyRoss buying our house.
RC · 18 April 2026 · Jeffrey Ross Students
★★★★★ 1/5
TrustpilotPoorly managed, unacceptable service
Our experience with the Roath branch during the sale of our property fell significantly below the standard one would reasonably expect from a professional estate agency.
Alan · 17 April 2026 · Jeffrey Ross Students
★★★★★ 5/5
GoogleWe have been so impressed with JeffreyRoss in Penarth. They are amazing, so speedy and efficient whenever we report anything. Sara in the maintenance department is great!
Hana · 10 April 2026 · Jeffrey Ross Penarth
★★★★★ 5/5
GoogleI changed estate agents over to Jeffrey Ross when selling my property- the difference in service was like night and day. My property had been on the market for months prior- Paul and the team were lovely to deal with. They were efficient and effective. They sold my property within the same month and made the process easy. Would definitely use them again.
Hannah · 2 April 2026 · Jeffrey Ross Penarth
★★★★★ 5/5
GoogleSupportive and efficient estate agents. Good, clear communications throughout a complicated purchase as the house had never been to market before.
A particular pleasure to deal with Paul, an ethical and kind man.
Highly recommended.
Andrew · 2 April 2026 · Jeffrey Ross Penarth
★★★★★ 5/5
GoogleWe had the pleasure of having Jeffrey Ross estate agent to sell our 2 properties all with no fuss. Paul Davies was so lovely can’t ask for a nicer person to sell your property as well as all the staff working at the penarth office thank you so much ⭐️⭐️⭐️⭐️⭐️
S · 2 April 2026 · Jeffrey Ross Penarth
★★★★★ 5/5
GoogleReally pleased with Paul Davies and his team, very professional service, lots of viewings arranged. Communication was excellent, although the sale of our property took time, they were consistent, and diligent throughout.
We were very happy with their service, would recommend to others and we would have no hesitation in using them again.
Michelle · 2 April 2026 · Jeffrey Ross Penarth
★★★★★ 5/5
TrustpilotSupportive and efficient estate agents
Supportive and efficient estate agents. Good, clear communications throughout a complicated purchase as the house had never been to market before.
Andrew · 27 March 2026 · Jeffrey Ross Students
★★★★★ 5/5
GoogleI do truly appreciate when a job is done professionally these days. Lauren at Jeffrey Ross in Penarth has been our agent for over a year. I can relax knowing that things are done in the proper manner. I have been letting property for 36 years and can recognise quality of service.
Well done Lauren and Jeffery Ross.
Clive · 16 March 2026 · Jeffrey Ross Penarth
★★★★★ 1/5
TrustpilotDespicable business!
They only care about money and profits. Constant lies, promise the world and deliver nothing. Most dishonest estate agents I’ve ever had the displeasure of dealing with. Never again!
MRS · 10 March 2026 · Jeffrey Ross Students
Agent replied · 31 May 2026
Good morning, thank you for your review, the contents of which we were disappointed to read. I have tried to find your details on our database but haven't been able to locate you. I would be most grateful if you could provide some more information to me, directly about your experience so we can investigate further? As a family-run business we take reviews very seriously as we look to constantly improve. My email is jon@jeffreyross.co.uk and I would be most grateful if you could provide more info? Many thanks
★★★★★ 5/5
TrustpilotSuper helpful and friendly throughout…
Super helpful and friendly throughout the process
Ali · 27 February 2026 · Jeffrey Ross Students
★★★★★ 5/5
GoogleThanks Geoff for getting my flat sold in Penarth. Well done to the team at Jeffrey Ross
Ian · 16 February 2026 · Jeffrey Ross Penarth
★★★★★ 5/5
GoogleGreat service. The guys who came and took the photos and videos were especially good and we were very happy with the listing. Our prolonged sale and purchase required lots of phone calls and chasing, which Paul diligently undertook.
Lucy · 16 January 2026 · Jeffrey Ross Penarth
★★★★★ 5/5
GoogleHad a great experience with this estate agent from beginning to end. Paul’s knowledge of the property I bought and the surrounding area is extensive.
Paul and Jeff were extremely helpful throughout the procesd were across the details of what was happening with the purchase. They have some great contacts and worked hard on completion day to expedite the release of the keys. Very skilled at what they do, highly recommended.
Thanks both!
Sandra · 16 January 2026 · Jeffrey Ross Penarth
★★★★★ 5/5
GooglePaul at Jeffrey Ross in Penarth, finally secured me my dream home. Thanks Paul and the team for all your help.
Jill · 16 January 2026 · Jeffrey Ross Penarth
★★★★★ 5/5
TrustpilotMaddie at JeffreyRoss was fantastic!
Maddie at JeffreyRoss was fantastic to deal with and was instrumental in moving the purchase of our first house along when things seemed slow. We were always provided with timely updates, quick responses to emails, and overall friendliness whenever I rang. I would abolutely recommend JeffreyRoss to anyone.
Mathew · 21 December 2025 · Jeffrey Ross Students
★★★★★ 1/5
GoogleRating only, no written review.
Abiba · 16 December 2025 · Jeffrey Ross Cardiff (233 Cathedral Road)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
