Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSale and purchase
We dealt with Jeffrey Ross for our sale and purchase and we found them to be friendly, professional and reliable at all times. Ollie and Lauren at Brinsons in Caerphilly, Sarah and Maddie in Llanishen and Luke and Ruby in Pontcanna were a pleasure to deal with - always responsive, keen to give advice and we felt that they were always on top of all the communication in what was (for us) quite a complicated transaction. Many thanks to all, wouldn't hesitate to recommend.
Amanda · 3 September 2026
Agent replied · 24 September 2026
Hi Amanda, many thanks for your review and kind words - myself and all the Team would like to wish you well with the new place and thank you for being so lovely to deal with! Many thanks, Jon Hooper-Nash, JeffreyRoss
★★★★★ 1/5
TrustpilotDO NOT EVER USE THIS COMPANY
DO NOT EVER USE THIS COMPANY! completely unforgivable experience with renting, they keep changing how much money i owe them, they haven’t given us any sort of invoice, the house is ABYSMAL. cracks everywhere, a whole skirting board missing, a huge patch of damp and black mold that will just be “painted over” as said by this same company, light fixtures falling off, a garden in complete disrepair. i wasn’t expecting the ritz, but i WAS expecting all the money i’m sending to these grimy money grubbing hounds, to at least go towards somewhere decent to live. the staff (that i have spoken to at least) are all miserable, unhelpful, frankly nasty people. god forbid you’re ever locked out of a room, because all you’ll get is “what do you want me to do about it”. i don’t know, maybe your job? i hope someone from Jeffery Ross personally reads this, and personally takes it to heart. seriously, what a tragic, pitiful excuse for a company. i hope you enjoy my money, because it’s all i have, besides this run down, breaking roof over my head you call a “house”.
Au · 12 August 2026
Agent replied · 24 September 2026
Hello, thank you for your review. We have checked our records and cannot see your name as a Tenant with us on any of our properties so I am unsure as to the validity of this review - please can you confirm more detail by emailing me directly, jon@jeffreyross.co.uk so we can make a thorough investigation?
Many thanks,
Jon Hooper-Nash
Jeffrey Ross Limited
★★★★★ 5/5
TrustpilotGreat service
I had a really positive experience selling my property with Jeffrey Ross in Roath. Maddie was excellent throughout, always easy to contact and kept me fully updated at every stage. When my first sale fell through, the team acted quickly to re-market the property, and it resulted in a swift new sale. Professional, responsive, and genuinely helpful. I’d happily recommend them.
John · 29 May 2026
★★★★★ 2/5
TrustpilotI used Jeffrey Ross estate agents for…
I used Jeffrey Ross estate agents for my university home for the past year, for most of the time, they were fine, leaving us be with a few inspections throughout the year. However, they proved no use when getting our deposit back - they provided false information which then cost us money from our deposit, as well as this, the communication between us and them, alongside Jeffrey Ross and the landlord, was slow and elusive with references made to an inventory that was never established to us or shared with us throughout the entirety of the tenancy. This meant that we didn’t have a clear idea what they were referring to at time, a tactic I imagine was employed to make it more difficult for us to counteract the claims. Additionally, we have been waiting now for over a month with no sign of any amount of the deposit being returned to us. The landlord continues to hide behind to estate agents, and whilst I appreciate they are not the ones withholding our deposit, we had to prompt them after three weeks to even begin the process of getting it back.
Elizabeth · 4 August 2026
★★★★★ 5/5
TrustpilotJeffrey Ross Pontcanna Branch
Jeffrey Ross, Pontcanna Branch staff went above and beyond to make sure we could rent a flat in time to start a new job. Our circumstances were complicated and time was short, but Gemma, Ryan, Cody and Maria were so helpful and efficient that the whole process was turned around in a few days. I highly recommend their excellent and personal service.
Nicola · 28 November 2025
★★★★★ 5/5
TrustpilotAs a landlord
As a landlord, I have had to undertake a significant amount of repairs and maintenance to my property and separately have encountered some very challenging tenants all of Jeffrey Ross has been very helpful in managing through. Special mention for Amanda May who has been incredibly helpful, diligent and professional in following up on many topics and issues. Amanda is highly responsive, always courteous and an excellent partner for a landlord. I have no hesitancy in providing her a five star rating and in recommending her to any other landlord.
Hugh · 24 April 2025
★★★★★ 5/5
TrustpilotExcellent end of tenancy support
Following the end of my last tenancy and In preparation for the new tenancy, I have been in contact with Kristy regarding all matters of Maintenance, property management, property upkeep and repair. My expectations have been exceeded, Kirsti's attention to detail is first class. From her overview of the checkout report and following up on essential and recommended works for the upkeep of the property. I felt confident that the property was really being looked after and in good hands which is reassuring as I've not visited the premises for over eight years. Kristy is professional, thorough and clearly passionate about what she does.
Louise · 16 April 2025
★★★★★ 5/5
TrustpilotFirst Rate Service as a Managing Agent
I have used Jeffrey Ross for over three years as my preferred agent for tenant find and management services. I was looking for an agent that would work with me as a proactive partner to grow and manage my property portfolio. The team have been excellent and we have built a strong and successful collaborative relationship which adds a great deal of value to my property business. Thank you Gwyn, Amanda, Rhys, Sarah, Jessica, Sophie, Maria, Maddie, Cody, Ramzy, Paul, Kristy et al for all your hard work and commitment.
Paul · 14 April 2025
★★★★★ 5/5
TrustpilotExcellent service all round
Excellent service all round. We sold and bought using Jeffrey Ross and couldn’t fault them at all, from sale to viewings and then purchase, we experienced the full cycle with Jeffrey Ross. Stafff were knowledgable, amenable, flexible and friendly and I wouldn’t hesitate to recommend them. Particular kudos to Ramzy, Amanda and Maddie for helping us to sell and then purchase in our dream location.
Rhian · 10 April 2025
★★★★★ 5/5
TrustpilotJeffrey Ross Letting
Jeffrey Ross was by far the most responsive and helpful agency I reached out to when looking to let in Cardiff. Jon in particular went above and beyond to make sure we found a let that worked for us. I moved from Canada and he made an international move simple and straight forward. I would recommend Jon and the rest of Jeffrey Ross team to anyone.
Evan · 18 May 2023
Agent replied · 10 June 2024
Thanks for your reply, Evan! We hope you enjoy your Welsh adventure and if we can be of any assistance in future, please don’t hesitate to contact us! Many thanks, JeffreyRoss 😀🏴🇨🇦
★★★★★ 5/5
TrustpilotGreat service
Ellie was excellent from the very start She was professional, friendly and always answered our questions, no matter how complicated they were. We couldn’t decide on an agent for a long time, but Ellie handled everything and We can’t recommend her enough!
Leanna · 24 September 2025
★★★★★ 1/5
TrustpilotDisappointing Experience with Jeffrey Ross Letting Agent
I recently applied to rent a property through Jeffrey Ross, and I was disappointed with the outcome. My friend and I, both male, were interested in a spacious 932 sq ft off Waterloo road advertised as 2 bed flat that had two official bedrooms and an additional small room, effectively making it a three-bedroom flat.
Jaruj · 29 September 2025
Agent replied · 25 December 2025
Hi Jaruj, thank you for your review.
I felt it important to respond here as feel your review unfair and inaccurate. As Lettings Agents, we are asked to act on behalf of our Landlord client to secure suitable tenants as per their wish - in this case, our requirement was to find a single person or couple for their concern of additional noise pollution to the elderly lady, downstairs should two friends occupy the property. This policy only applies to this particular property in question and we do have a host of alternative properties within the area that we could offer, instead (subject to your suitability to rent, annual income / timescales etc) so we would be delighted to offer some alternative properties to you.
I can be reached via email, jon@jeffreyross.co.uk so please do reach out and I will be happy to help.
Many thanks,
Jon
Jeffrey Ross
★★★★★ 5/5
TrustpilotWe've recently had a superb experience…
We've recently had a superb experience with Kristy at Jeffrey Ross and would highly recommend her and the team. Kristy is a capable, hard- working and knowledgeable individual who went above and beyond for us and is testament to the family friendly service JR offers homeowners, landlords, tenants and prospective buyers in South Wales.
Rebecca · 15 April 2025
★★★★★ 5/5
TrustpilotExcellent experience
I used JR to sell my property. Excellent service from the Llanishen branch especially Ollie and Maddie who kept me informed throughout the process. I would highly recommend them and would definitely use them again. Thank you so much.
Jayne · 2 September 2025
★★★★★ 5/5
TrustpilotFriendly, efficient and professional company
Friendly, efficient and professional company. A girl called Flo Bailey in the Pontcanna office, Wales was particularly caring and attentive. She went out of her way to find a year's accommodation for my friend's son and his friend (their first time outside India and away from their families) which meant so much to me and to my friend. I often found her still working after 7:30pm!!! There's dedication for you! If only all Estate Agents were like Flo (although I'd rather she didn't work so late!)Estate Agents often get a bad rap for being cold, uncaring and driven by commission only. Flo and Jeffrey Ross are not like that at all! I hope Flo gets the recognition and promotion/reward that she deserves and I have no hesitation in recommending her or her team if you need to sell your house or find some accommodation as she genuinely cares and treats you like a member of her family. You're not just a number to her! You're someone who has asked her for help and she'll do the best she can to ensure you're looked after! Sorry for the late review Flo...I've been travelling constantly...I know that's not an excuse, but better late than never right? :)
Teddybare · 5 January 2019
Agent replied · 10 June 2024
Thank you for your kind review of Florence.
★★★★★ 1/5
TrustpilotDespicable business!
They only care about money and profits. Constant lies, promise the world and deliver nothing. Most dishonest estate agents I’ve ever had the displeasure of dealing with. Never again!
MRS · 10 March 2026
Agent replied · 7 June 2026
Good morning, thank you for your review, the contents of which we were disappointed to read. I have tried to find your details on our database but haven't been able to locate you. I would be most grateful if you could provide some more information to me, directly about your experience so we can investigate further? As a family-run business we take reviews very seriously as we look to constantly improve. My email is jon@jeffreyross.co.uk and I would be most grateful if you could provide more info? Many thanks
★★★★★ 5/5
TrustpilotExcellent Communication, Seamless Service and a Brilliant Result
I highly recommend the Pontcanna Sales team. From our first meeting, they were approachable, relatable and trustworthy. As a single person selling my home, that meant a great deal to me, and I genuinely felt I was in safe hands throughout the entire process.
Sarah · 23 June 2026
★★★★★ 4/5
GoogleJon made sure the flat was cleaned and had a proper kitchen floor installed before I moved in, which was the only concern I had about the property. So, the agents did their job properly! And cheaper fees compared to other State Agents in Cardiff. I only didn't like their automated emails for payments and reference requests as I personally prefer direct contact with people, but I would really recommend them!
Maria · 11 June 2018
Agent replied · 11 June 2024
Thanks Maria, we appreciate your comments. We hope you enjoy the new place!
★★★★★ 1/5
TrustpilotAbsolutely awful experience
Absolutely awful experience. Stopped caring the second they got their deposit. Allowed a terrible landlord to rent out a flat with a non functioning toilet, a washing machine that ruins clothes, a dirty carpet, no access to mail for 1 month, a hob that did not work, missing fittings, a broken window handle and rubbish left behind. Ive rented a lot over the past few years and this was very easily the worst experience by some margin. Incompetent and exploitative. Looking to escalate this complaint further externally.
Toks · 27 March 2024
Agent replied · 10 June 2024
Hi Mr Fadipe. As a family-run business we take reviews very seriously so feel the need to respond, here. After looking into the detail, it appears that you rented a non-managed property from our Roath office - in short, this means that JeffreyRoss are employed by the Landlord to secure a suitable tenant, carry out a full reference check and offer a contract with no respsonibility or involvement in the tenancy thereafter (to include your list of maintenance, in the review.) Whilst I am sorry to read of your experience after our involvement, we cannot be held responsible for your issues, noted. In the interest of balance, too, we have dealt with this Landlord for over 15 years and have had very good feedback on him, on the whole. I am sorry to have read of your experience as this is certainly not the experience we want to be associated with, but felt the need to respond, as such.I would like to wish you well with your onward property journey.Many thanks,JonJeffreyRoss
★★★★★ 5/5
TrustpilotFantastic experience with Sarah at…
Fantastic experience with Sarah at Jeffrey Ross buying my new property in Barry. Very communicative with both myself and my vendor and responsive to calls and emails. Sarah was very friendly and helpful throughout the process. Thank you!
Tara · 27 April 2025
★★★★★ 5/5
TrustpilotJon was fantastic!
Jon was fantastic. Really quick at resolving any issues and great communication overall. Thank you for your help!
Victoria · 31 July 2024
Agent replied · 24 August 2024
Thank you, Victoria!
★★★★★ 4/5
TrustpilotWith properties in Cardiff and Newport
With properties in Cardiff and Newport, I found JJ Ross a very competent and considerate agent, always ready to listen and to advise. Maria Pagonessa, in particular, as the person closely connected with the properties, has been outstanding for her care of the tenants and of the buildings, very conscientious in listening to the requests of the tenants and careful to find the most appropriate and economical way of sorting out problems. I am totally confident that the properties are well looked after and safe in her hand. I have no hesitation in recommending JJ Ross as an excellent agent to look after your properties.
Antonio · 15 April 2025
★★★★★ 2/5
TrustpilotWe were the buyers in our transaction…
We were the buyers in our transaction and everything did work out in the end but I found the process more stressful than I think it needed to be. The viewing, offer and acceptance process was great but after that it was difficult to get answers to any questions we asked. We had no chain and were keen to move and acted as quickly as possible but we were still pushed to set a date for completion before we were ready. The survey flagged issues and it took a while to get that sorted out but I was chased constantly. Even after I explained I was away on holiday for a few days, or when I said I was having surgery that week, and I would get back to them as soon as I could, I was still phoned and emailed. When we tried to negotiate a price reduction based on a damp report we had received I was made to feel like I was being unreasonable and it was suggested that there was no damp (even though I used the surveyors the agents recommended). On completion day the house was left full of furniture we'd agreed through our solicitors would be removed and the agents were no help at all and refused to even contact the vendors on our behalf. Overall given the choice I would choose an different agent in future.
Miss · 9 April 2025
★★★★★ 5/5
GoogleOur Estate Agent Ryan was very welcoming and informative which helped with the move. We agreed terms and paid the retainer on the house before even viewing, solely going off the videos and pictures provided online.
This for me made me feel quite anxious about the move as I’m much more of a ‘touch, feel and see’ kinda guy when it comes to purchasing products and services but Ryan’s knowledge of the property details, past tenants and landlord made these worries soon fade away.
Leon · 28 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
