Jeffrey Ross Cardiff reviews

★★★★★ 5/5

Google

A friendly, helpful, professional service today helping 3 students find a house for next year! After experiencing some very pushy and brisk agencies in previous days, Jon was friendly kind courteous and professional and showed great interest in securing the new place for them!

Alison · 11 June 2017

★★★★★ 5/5

Trustpilot

My experienced in JeffreyRoss was…

My experienced in JeffreyRoss was absolutely amazing. They helped us to reach our wonderful new home. Easy to approach the team and they have a very nice staff. Thank you guys words is not enough how happy we are right now. Again thank you very much.

Kimberly · 5 September 2025

★★★★★ 2/5

Trustpilot

Avoid in house mortage Advisor JLJ

Nothing wrong with the front of office however I would advise not to use there in house mortgage Advisor, I was given a person named John Lloyd Jones to deal with. Even though he was pleasant and friendly and seemed like he knew his stuff but did come across that it was only a hobby for him on the side due to him already being successful in other avenues of business, even so I still went ahead with home knowing trusting that if the agency uses him then he should know his stuff. I clearly stated to him I was a contractor knowing that not allMortgage companies deal contractor income however he used companies that deal with full time perm salaries such as Metro Bank etc. So initial friendly impression soon went out of the window, took my £450 wasted around 4 weeks and then told me he couldn’t do anything. I went to another independent mortgage advisor who sourced a mortgage for me through Nationwide. Great estate agents but my advice is to find your own mortgage advisor who go direct yourself as the guy they use doesn’t really care and isn’t as competent as he makes out.

Tamer · 9 February 2021

★★★★★ 5/5

Google

We had a good experience finding our student house and were shown lots of options. Jon went out of his way to help answer any questions we had and made the whole process easy to understand!

Shannon · 11 June 2017

★★★★★ 5/5

Google

Being an international student myself, I not only find JeffreyRoss Estate Agents, particularly Jon and Ryan polite but extremely helpful too. Would recommend them without reservation.

Foong · 16 April 2021

★★★★★ 5/5

Google

Dear Angela and Jon You kindly arranged for us to extend our initial 1 year rental contract on 5 Clos Medwy to 30 Sept 2017. We are now in a position to let you know that we do not anticipate requesting a further renewal, and it is our plan to move out on 28/29 September 2017 upon our moving to France. At the same time, please may I emphasise how pleased we have been with this rental, both the suitability of the property to our particular needs, and the continuously helpful, cooperative and professional way in which your team has undertaken all aspects of the property management. Yours Steve Dunnett

Stephen · 11 June 2018

★★★★★ 4/5

Google

I found the Jeffrey Ross agents to be punctuation and professional while viewing flats, and found their online systems very effective when it came to putting in an offer on one of the properties I found through their website. They have been strong communicators for the most part, responding to queries in good time. However, due to a communication issue, our moving in day was slightly more stressful than it needed to be. In spite of that small glitch, I would recommend Jeffrey Ross to my friends and have been happy with their services since settling into my new flat.

D · 11 June 2018

★★★★★ 5/5

Google

The most thing I like JeffreyRoss is that they put the floorplan into the ad. even for the properties for renting. This makes the selection before a real viewing much easier. They don't have quite a lot properties for renting. If there is a good one, it is gone very fast. I have missed several good ones, which is just a pity. Generally people in JeffreyRoss are very helpful and professional. I will try to use their service when I need to buy or rent later.

Yuran · 11 June 2017

★★★★★ 5/5

Trustpilot

We had a really smooth experience with…

We had a really smooth experience with JeffreyRoss buying our house.

RC · 18 April 2026

★★★★★ 5/5

Google

After dealing with other estate agents while I was a student, Jeffrey Ross was a welcome change. Friendly & helpful staff, especially Jon who has been amazing! :)

Carl · 11 June 2017

★★★★★ 5/5

Trustpilot

Proprty Purchase

We've just signed for our house today and we had a great experience using Jeffery Ross to purchase our first house, would recommend if you want a seamless process.

Jonny · 10 October 2025

★★★★★ 5/5

Trustpilot

Great Agency

Everyone at Jeffrey Ross was so helpful in our experience. We are especially grateful for Jon, who went out of his way to find us a place as we were moving from Canada and unable to do any viewings beforehand. He always responded quickly and had our best interests in mind.

Lauren · 14 May 2023

★★★★★ 5/5

Trustpilot

Great company, would use them again

This is a family run company who have developed into most probably the largest in Cardiff. Their support teams were always very professional and helpful, I would highly recommend their services to anyone requiring any of the following, rentals and sales.

Mr · 24 April 2025

★★★★★ 5/5

Google

Excellent service from Jon and all his staff at the lettings department of Jeffery Ross estate agency. Jon found me 3 great tenants within hours of my instructing Jeffrey Ross, in stark contrast to other Cardiff estate agents who had found none, even after three weeks of searching. Jon`s knowledge and database of tenants certainly makes Jeffrey Ross the number one go to lettings agency for Cardiff landlords. 10 out of 10.

John · 11 June 2017

★★★★★ 5/5

Google

The team at JR were great, and extremely helpful from start to finish. Any issues we had with the property were sorted quickly, and fixed to a high standard. Their communication was great, and we received prompt, helpful replies, even at weekends. Although we’re moving elsewhere, if I’m back in Cardiff in the future, I’d certainly look to rent with them again.

Morgan · 16 April 2021

★★★★★ 5/5

Trustpilot

Super helpful and friendly throughout…

Super helpful and friendly throughout the process

Ali · 27 February 2026

★★★★★ 5/5

Trustpilot

We had a great experience with Jeffrey…

We had a great experience with Jeffrey Ross throughout our tenancy but especially during what could have been a difficult end of tenancy but wasn’t due to Kristy who was a brilliant help with everything

Simon · 15 April 2025

★★★★★ 3/5

Trustpilot

Good estate agent but you have to…

Good estate agent but you have to follow things by yourself on a regular basis. After contract exchange, was not interested to follow any issues, just sign posting to contact the solicitors which was disappointing.

Dr · 15 April 2025

★★★★★ 1/5

Trustpilot

No one showed up for a viewing

I had an online viewing booked for yesterday. No one ever showed up and I didn’t get any information about any changes whatsoever. After waiting for 10 minutes I rang the agency and was told to stay on the call while someone rings the person responsible for the viewing. So I waited for nearly half an hour and nothing happened. Then spent another half an hour trying to call the agency again, but no one was answering when the lines didn’t seem to be busy which made me think I was being ignored? Finally decided to call another department, someone picked up straightaway and I was told I was gonna have a video of the flat sent to me. Didn’t get anything for another few hours so tried ringing again, was told the same thing, yet no video. I really don’t appreciate the way I’ve been treated so far, had to swop my shift in work to be able to attend the viewing and still wasted over an hour trying to talk to someone and not getting anything from you at all, no one even told my why the viewing didn’t take place. If there was any problem with the viewing why was I not called and told about it? The situation was extremely frustrating so I’m not bothered about the flat anymore even though I really like it! Start taking people seriously, please!

Agata · 20 August 2022

★★★★★ 5/5

Google

John was very helpful, great communication and kind. Highly recommended for a fast and efficient service.

James · 11 June 2018

★★★★★ 1/5

Trustpilot

Health damage due mould and damp issues

Due to severe mould and damp issues in the flat, caused by underlying structural issues, I have been suffering from serious consistent respiratory problems over 3 months, including coughing up blood, nasal bleeding, and chest pain.

Jie · 25 February 2025

★★★★★ 5/5

Trustpilot

Great help and service

Great. From viewing to signing they kept us in the loop. The lady who showed us around was so enthusiastic about the location, helped us fall in love with the house.

Karen · 10 April 2025

★★★★★ 5/5

Trustpilot

Very happy with JeffreyRoss.

JeffreyRoss have sold a couple of properties for me recently. Can't fault the team or sevice. Great marketing, great communication, quick to get viewings through the doors and sales agreed

James · 22 April 2025

★★★★★ 5/5

Google

Great experience with Jeffrey Ross so far. Sarah and Bertie were lovely to deal with over the phone. Ramzy and Amanda were extremely helpful, both pre and post offer. Highly recommended.

Nat · 28 March 2022