Jeffrey Ross reviews

★★★★★ 5/5

Trustpilot

Sale and purchase

We dealt with Jeffrey Ross for our sale and purchase and we found them to be friendly, professional and reliable at all times. Ollie and Lauren at Brinsons in Caerphilly, Sarah and Maddie in Llanishen and Luke and Ruby in Pontcanna were a pleasure to deal with - always responsive, keen to give advice and we felt that they were always on top of all the communication in what was (for us) quite a complicated transaction. Many thanks to all, wouldn't hesitate to recommend.

Amanda · 3 September 2026

★★★★★ 1/5

Trustpilot

DO NOT EVER USE THIS COMPANY

DO NOT EVER USE THIS COMPANY! completely unforgivable experience with renting, they keep changing how much money i owe them, they haven’t given us any sort of invoice, the house is ABYSMAL. cracks everywhere, a whole skirting board missing, a huge patch of damp and black mold that will just be “painted over” as said by this same company, light fixtures falling off, a garden in complete disrepair. i wasn’t expecting the ritz, but i WAS expecting all the money i’m sending to these grimy money grubbing hounds, to at least go towards somewhere decent to live. the staff (that i have spoken to at least) are all miserable, unhelpful, frankly nasty people. god forbid you’re ever locked out of a room, because all you’ll get is “what do you want me to do about it”. i don’t know, maybe your job? i hope someone from Jeffery Ross personally reads this, and personally takes it to heart. seriously, what a tragic, pitiful excuse for a company. i hope you enjoy my money, because it’s all i have, besides this run down, breaking roof over my head you call a “house”.

Au · 12 August 2026

★★★★★ 5/5

Trustpilot

Great service

I had a really positive experience selling my property with Jeffrey Ross in Roath. Maddie was excellent throughout, always easy to contact and kept me fully updated at every stage. When my first sale fell through, the team acted quickly to re-market the property, and it resulted in a swift new sale. Professional, responsive, and genuinely helpful. I’d happily recommend them.

John · 29 May 2026

★★★★★ 2/5

Trustpilot

I used Jeffrey Ross estate agents for…

I used Jeffrey Ross estate agents for my university home for the past year, for most of the time, they were fine, leaving us be with a few inspections throughout the year. However, they proved no use when getting our deposit back - they provided false information which then cost us money from our deposit, as well as this, the communication between us and them, alongside Jeffrey Ross and the landlord, was slow and elusive with references made to an inventory that was never established to us or shared with us throughout the entirety of the tenancy. This meant that we didn’t have a clear idea what they were referring to at time, a tactic I imagine was employed to make it more difficult for us to counteract the claims. Additionally, we have been waiting now for over a month with no sign of any amount of the deposit being returned to us. The landlord continues to hide behind to estate agents, and whilst I appreciate they are not the ones withholding our deposit, we had to prompt them after three weeks to even begin the process of getting it back.

Elizabeth · 4 August 2026

★★★★★ 5/5

Trustpilot

Jeffrey Ross Pontcanna Branch

Jeffrey Ross, Pontcanna Branch staff went above and beyond to make sure we could rent a flat in time to start a new job. Our circumstances were complicated and time was short, but Gemma, Ryan, Cody and Maria were so helpful and efficient that the whole process was turned around in a few days. I highly recommend their excellent and personal service.

Nicola · 28 November 2025

★★★★★ 5/5

Trustpilot

As a landlord

As a landlord, I have had to undertake a significant amount of repairs and maintenance to my property and separately have encountered some very challenging tenants all of Jeffrey Ross has been very helpful in managing through. Special mention for Amanda May who has been incredibly helpful, diligent and professional in following up on many topics and issues. Amanda is highly responsive, always courteous and an excellent partner for a landlord. I have no hesitancy in providing her a five star rating and in recommending her to any other landlord.

Hugh · 24 April 2025

★★★★★ 5/5

Google

Maddie was the Sales Progressor on behalf the person I bought from and she was amazing. Really helped keep things ticking over, was fantastic at communication and just overall very helpful. Thanks for making the house buying process slightly less stressful! 😅 …

Jessica · 16 June 2025

★★★★★ 5/5

Trustpilot

Excellent end of tenancy support

Following the end of my last tenancy and In preparation for the new tenancy, I have been in contact with Kristy regarding all matters of Maintenance, property management, property upkeep and repair. My expectations have been exceeded, Kirsti's attention to detail is first class. From her overview of the checkout report and following up on essential and recommended works for the upkeep of the property. I felt confident that the property was really being looked after and in good hands which is reassuring as I've not visited the premises for over eight years. Kristy is professional, thorough and clearly passionate about what she does.

Louise · 16 April 2025

★★★★★ 5/5

Trustpilot

First Rate Service as a Managing Agent

I have used Jeffrey Ross for over three years as my preferred agent for tenant find and management services. I was looking for an agent that would work with me as a proactive partner to grow and manage my property portfolio. The team have been excellent and we have built a strong and successful collaborative relationship which adds a great deal of value to my property business. Thank you Gwyn, Amanda, Rhys, Sarah, Jessica, Sophie, Maria, Maddie, Cody, Ramzy, Paul, Kristy et al for all your hard work and commitment.

Paul · 14 April 2025

★★★★★ 5/5

Google

So glad we went with Jeffrey Ross estate agents (Llanishen branch). Their service was exemplary, we sold our house within a week! Ollie was excellent and really understood what we were looking for and found us a wonderful new home, and Maddie was terrific in keeping us on track and informed throughout the whole process. Can’t recommend them enough.

Andrew · 21 August 2025

★★★★★ 5/5

Trustpilot

Excellent service all round

Excellent service all round. We sold and bought using Jeffrey Ross and couldn’t fault them at all, from sale to viewings and then purchase, we experienced the full cycle with Jeffrey Ross. Stafff were knowledgable, amenable, flexible and friendly and I wouldn’t hesitate to recommend them. Particular kudos to Ramzy, Amanda and Maddie for helping us to sell and then purchase in our dream location.

Rhian · 10 April 2025

★★★★★ 5/5

Google

Had a great experience with Jeffrey Ross, I spoke to Sarah Francis and as a first time buyer, she was super helpful with advice on mirthages, properties and areas. I've already booked in my first viewing and I'm really looking forward to finding my first home!

Corey · 29 September 2025

★★★★★ 5/5

Trustpilot

Jeffrey Ross Letting

Jeffrey Ross was by far the most responsive and helpful agency I reached out to when looking to let in Cardiff. Jon in particular went above and beyond to make sure we found a let that worked for us. I moved from Canada and he made an international move simple and straight forward. I would recommend Jon and the rest of Jeffrey Ross team to anyone.

Evan · 18 May 2023

★★★★★ 5/5

Trustpilot

Great service

Ellie was excellent from the very start She was professional, friendly and always answered our questions, no matter how complicated they were. We couldn’t decide on an agent for a long time, but Ellie handled everything and We can’t recommend her enough!

Leanna · 24 September 2025

★★★★★ 1/5

Trustpilot

Disappointing Experience with Jeffrey Ross Letting Agent

I recently applied to rent a property through Jeffrey Ross, and I was disappointed with the outcome. My friend and I, both male, were interested in a spacious 932 sq ft off Waterloo road advertised as 2 bed flat that had two official bedrooms and an additional small room, effectively making it a three-bedroom flat.

Jaruj · 29 September 2025

★★★★★ 5/5

Trustpilot

We've recently had a superb experience…

We've recently had a superb experience with Kristy at Jeffrey Ross and would highly recommend her and the team. Kristy is a capable, hard- working and knowledgeable individual who went above and beyond for us and is testament to the family friendly service JR offers homeowners, landlords, tenants and prospective buyers in South Wales.

Rebecca · 15 April 2025

★★★★★ 5/5

Google

Great service from Jeffrey Ross from start to finish. Achieving asking price within weeks of marketing. Sarah Francis and Maddie Parker kept us updated throughout the sale and even helped with our onward purchase. Would recommend any time.

Ian · 23 September 2025

★★★★★ 5/5

Google

Max was absolutely brilliant from selling our home within 1 week and purchase of our new home . He was outstanding in everything listened , excellent communication and went out of his way to make it all happen

Shahzad · 23 September 2025

★★★★★ 5/5

Google

We bought our first house through Jeffrey Ross in Llanishen back in November 2018. Rhian was fantastic when showing us a different property, but also told us about another house that she thought would be better suited for us. We fell in love with it as soon as we saw it! Sam was brilliant when showing us around and we owe the whole team a huge thank you for making the process easy and straight forward. I would highly recommend Jeffrey Ross! Thank you!

Catrin · 13 June 2019

★★★★★ 5/5

Google

We have just completed the signing for our first home. Sam at JefferyRoss was a true professional throughout the whole process and as first time buyers, made the whole process comforting by providing extensive information and explanation at each stage of the process. I couldn't recommend this estate agents enough, as even when collecting the keys we were greeted with big smiles and friendly conversation. There is no doubt that when the day comes, we will be using this estate agents to sell our property.

Dave · 13 June 2019

★★★★★ 5/5

Trustpilot

Excellent experience

I used JR to sell my property. Excellent service from the Llanishen branch especially Ollie and Maddie who kept me informed throughout the process. I would highly recommend them and would definitely use them again. Thank you so much.

Jayne · 2 September 2025

★★★★★ 5/5

Trustpilot

Friendly, efficient and professional company

Friendly, efficient and professional company. A girl called Flo Bailey in the Pontcanna office, Wales was particularly caring and attentive. She went out of her way to find a year's accommodation for my friend's son and his friend (their first time outside India and away from their families) which meant so much to me and to my friend. I often found her still working after 7:30pm!!! There's dedication for you! If only all Estate Agents were like Flo (although I'd rather she didn't work so late!)Estate Agents often get a bad rap for being cold, uncaring and driven by commission only. Flo and Jeffrey Ross are not like that at all! I hope Flo gets the recognition and promotion/reward that she deserves and I have no hesitation in recommending her or her team if you need to sell your house or find some accommodation as she genuinely cares and treats you like a member of her family. You're not just a number to her! You're someone who has asked her for help and she'll do the best she can to ensure you're looked after! Sorry for the late review Flo...I've been travelling constantly...I know that's not an excuse, but better late than never right? :)

Teddybare · 5 January 2019

★★★★★ 5/5

Google

I bought my first home through Jeffrey Ross Estate Agents in Llanishen, I experienced the best service from the moment that I viewed the flat right up to the very end when the purchase went through, after I received the keys the Agents were still so helpful when I called them up with any issues that I had and they were quickly resolved, thank you Sam and the team for making my experience such a pleasant one

Sekayi · 13 June 2019

★★★★★ 1/5

Trustpilot

Despicable business!

They only care about money and profits. Constant lies, promise the world and deliver nothing. Most dishonest estate agents I’ve ever had the displeasure of dealing with. Never again!

MRS · 10 March 2026