Jeffrey Ross reviews

★★★★★ 5/5

Google

Amazing job. Sold our house straight away and found us our perfect home. Ollie was brilliant and Maddie was great helping us with every step till we got our keys! Nothing was too much!

Amy · 25 August 2025

★★★★★ 5/5

Google

I have been very impressed with the service I have received from Jeffrey Ross. Amanda attended my property and provided me with a valuation and all the details of the service they provide. I was more than happy to put the sale of my property in their hands. Very quickly all the details were produced and the marketing began. The property was sold within less than two weeks. However, this is only part of the service. All the legal procedures have to be then carried out and I was allocated Maddie to smooth the process. To me this was very important to have someone I could contact at any time to find out how the sale was progressing. Maddie was always willing to chase things on my behalf and keep me informed which I found invaluable. I would have no hesitation in recommending Jeffrey Ross to anyone who has a property to sell.

Kathryn · 17 July 2023

★★★★★ 5/5

Google

Excellent service. Only arranged viewings so far but Max was helpful and informative and offered his knowledge of market. Personabel and friendly approach - Thanks !

D · 29 October 2025

★★★★★ 5/5

Trustpilot

Excellent Communication, Seamless Service and a Brilliant Result

I highly recommend the Pontcanna Sales team. From our first meeting, they were approachable, relatable and trustworthy. As a single person selling my home, that meant a great deal to me, and I genuinely felt I was in safe hands throughout the entire process.

Sarah · 23 June 2026

★★★★★ 5/5

Google

Just recently moved and bought a property that JeffreyRoss was marketing. We dealt with Rhian from the Llanishen branch and from start to finish, the service received was exceptional. We had open lines of communication and all of our requests/queries were answered promptly and in a transparent manner. We don't plan on moving any time soon, but if we did I would definitely use this company

Alex · 12 June 2020

★★★★★ 1/5

Trustpilot

Absolutely awful experience

Absolutely awful experience. Stopped caring the second they got their deposit. Allowed a terrible landlord to rent out a flat with a non functioning toilet, a washing machine that ruins clothes, a dirty carpet, no access to mail for 1 month, a hob that did not work, missing fittings, a broken window handle and rubbish left behind. Ive rented a lot over the past few years and this was very easily the worst experience by some margin. Incompetent and exploitative. Looking to escalate this complaint further externally.

Toks · 27 March 2024

★★★★★ 5/5

Trustpilot

Fantastic experience with Sarah at…

Fantastic experience with Sarah at Jeffrey Ross buying my new property in Barry. Very communicative with both myself and my vendor and responsive to calls and emails. Sarah was very friendly and helpful throughout the process. Thank you!

Tara · 27 April 2025

★★★★★ 1/5

Google

My partner and I were due to move into a property on the 1st of July, only to be told on the 25th that they were re-marketing the property as there was no ‘urgency’ from us. This is after the estate agent that was handling the move, went on …

Kai · 17 April 2025

★★★★★ 5/5

Trustpilot

Jon was fantastic!

Jon was fantastic. Really quick at resolving any issues and great communication overall. Thank you for your help!

Victoria · 31 July 2024

★★★★★ 4/5

Trustpilot

With properties in Cardiff and Newport

With properties in Cardiff and Newport, I found JJ Ross a very competent and considerate agent, always ready to listen and to advise. Maria Pagonessa, in particular, as the person closely connected with the properties, has been outstanding for her care of the tenants and of the buildings, very conscientious in listening to the requests of the tenants and careful to find the most appropriate and economical way of sorting out problems. I am totally confident that the properties are well looked after and safe in her hand. I have no hesitation in recommending JJ Ross as an excellent agent to look after your properties.

Antonio · 15 April 2025

★★★★★ 2/5

Trustpilot

We were the buyers in our transaction…

We were the buyers in our transaction and everything did work out in the end but I found the process more stressful than I think it needed to be. The viewing, offer and acceptance process was great but after that it was difficult to get answers to any questions we asked. We had no chain and were keen to move and acted as quickly as possible but we were still pushed to set a date for completion before we were ready. The survey flagged issues and it took a while to get that sorted out but I was chased constantly. Even after I explained I was away on holiday for a few days, or when I said I was having surgery that week, and I would get back to them as soon as I could, I was still phoned and emailed. When we tried to negotiate a price reduction based on a damp report we had received I was made to feel like I was being unreasonable and it was suggested that there was no damp (even though I used the surveyors the agents recommended). On completion day the house was left full of furniture we'd agreed through our solicitors would be removed and the agents were no help at all and refused to even contact the vendors on our behalf. Overall given the choice I would choose an different agent in future.

Miss · 9 April 2025

★★★★★ 1/5

Trustpilot

Walked in on a Saturday afternoon just…

Walked in on a Saturday afternoon just to.check if any properties due to come on the market in Pontcanna as we had already been to view 3 other properties but there were 8 others in the queue to view them and we were unsuccessful. After checking the website on a daily basis,I thought it may be helpful while passing to call in and ask . I was greeted with someone that clearly thought I didn't know how to check on the website and looked shocked that I was bothering to even ask. As it happened there was a possibility of a property coming onto the market on Monday but it was clearly not a question to ask an estate agent. So if you are thinking customer service is going to help by calling in,don't bother wasting your time with a staff member who was clearly irritated at being asked information.

Caroline · 23 September 2023

★★★★★ 1/5

Trustpilot

Disappointed with misleading information

Bitterly disappointed, as the valuer came out to the property and discussed a marketable price and negotiable terms of contract. When confirmed in writing both were different to our meeting. Consequently, I have no confidence in them as felt deceived.Thank you for your reply - my original point was regarding the valuation and commission. When I contacted the office following the email they were adamant that the email from Lewis didn't say that the commission wasn't negotiable my point was that neither did it say it was negotiable as Lewis had said when we met. Yes, you have left voice messages but as what was said has not been confirmed in writing or backed up verbally, I do not wish to deal with Jeffrey Ross.

Sarah · 5 August 2023

★★★★★ 5/5

Google

We viewed a property with Ollie, and he was so good I wanted to leave a review to give him credit. He's a lovely guy, and he anticipates questions about the property and comes prepared with answers. He gave us information up-front that …

Le · 17 April 2025

★★★★★ 1/5

Trustpilot

Terrible for tenants

We rented a house through the JeffreyRoss Pontcanna branch back in March 2020. The problems began when there were maintenance issues and when we were given notice to move out due to the landlord wishing to sell the house.There was a tap leaking in the back garden which we reported and a plumber was supposed to come and fix it. Not only did the plumber not turn up twice (with no communication), he also turned up unannounced with no notice. When this was brought up with JeffreyRoss we were told in an email that 'in an ideal world' the plumber should have contacted us. They completely ignored the fact that legally you must give 24 hours notice for someone to come to your house. We reported multiple issues that were ignored, such as the garden fence being blown down in a storm.In March 2021 we were given notice to vacate as the landlord wished to sell the house. Despite being tenants with JeffreyRoss and struggling to find an alternative place to rent we were offered no assistance. We would get phone calls multiple times a week asking about viewings. This was difficult for myself and my partner as we were working from home a majority of our time due to the pandemic.It got to the point where I would give a date every two weeks for a large portion of the day to carry out viewings. I had hoped this would ease the issue but I would still get opportunist phone calls asking whether they could do a viewing, even with only a couple of hours notice. Even when we secured a new place and told them our moving out date I still had phone calls up to two days left of moving out asking for viewings.Since then it has been four weeks with no contact since moving out. Both myself and my partner have phoned trying to see whether the paperwork for the bond to be returned has been completed and despite reassurances that we would be contacted back we have heard nothing.Overall communication and quality of service has been very poor despite branding themselves as a 'high quality'. Would not recommend.

Tenant · 17 July 2021

★★★★★ 5/5

Trustpilot

Excellent from start to finish

From start to finish, the support and contact received was excellent. Special mention to Cody, who went above and beyond throughout. Cody was professional and extremely thorough.

Dave · 14 April 2025

★★★★★ 5/5

Trustpilot

Excellent service. Elliott and his team provided an…

Elliott and his team provided an excellent service. They found us the ideal property and facilitated a smooth move. We are extremely grateful for their support

MRS · 22 April 2025

★★★★★ 5/5

Trustpilot

Maddie at JeffreyRoss was fantastic!

Maddie at JeffreyRoss was fantastic to deal with and was instrumental in moving the purchase of our first house along when things seemed slow. We were always provided with timely updates, quick responses to emails, and overall friendliness whenever I rang. I would abolutely recommend JeffreyRoss to anyone.

Mathew · 21 December 2025

★★★★★ 5/5

Google

Thank you for your excellent service with the purchase of my parents new home in Llanishen, Cardiff. Rhian was extremely helpful and supportive throughout the entire process and a pleasure to work with. Five star service from Jeffery Ross again. I can’t reccommend enough using them for buying or selling. Stress free!

Becki · 13 June 2019

★★★★★ 5/5

Google

Lewis came to value our property and we were impressed with everything he told us about Jeffrey Ross estate agents and how they operate. Lewis was very open and honest about the process and explained in detail how they arrive at their valuation. As the valuer he will also conduct viewings for us when we go to market. We look forward to the next stage, knowing he will provide prospective buyers with both personal knowledge of us and our property.

Jenny · 12 June 2020

★★★★★ 5/5

Google

I recently worked with Lewis Manners and Sarah Francis to sell my property in Llanishen. Throughout the process both were extremely professional and easy to work with. Always on hand to answer any query or concern and nothing was too much trouble. From the property first going on the market to the actual sale it was just a little over a 2 month process which was fantastic! I would definitely recommend the team at Jeffrey Ross Llanishen and will certainly be using them again in the future.

Jennie · 12 June 2020

★★★★★ 5/5

Trustpilot

Very approachable management

I stayed with the letting agents for very short period of time, but I do feel specially Jon, the Director of the company was always helpful and answered any queries that I may had. I would certainly recommend JeffreyRoss. Thank you Jon for everything and for making our move to Plymouth much easier.

Mulu · 30 September 2023

★★★★★ 5/5

Google

I would like to say a very big thank you to all at Jeffrey Ross Llanishen office especially Sam James. Sam came and valued my property and was very proffesional with advise on selling our home and did get viewers as promised together with Rhian. Sam James also kept in touch, looking after us at all stages until the exchange of contracts and sale had been finalised. Sam and the girls were very professional. Sam even contacted me to let me know how the purchasers of my previous property were very happy. I can honestley say I have and will always fully recommend Jeffrey Ross. Thank you again to Sam James Rhian and Sarah.

Jill · 13 June 2019

★★★★★ 5/5

Trustpilot

I used Jeffrey Ross to sell my house

I used Jeffrey Ross to sell my house. Unfortunately I had to pull out of the sale very last minute due to personal issues. Jeffrey Ross were really understanding and helpful during this time and even waived the termination fee. Can’t recommend enough. Thank you

Sarah · 8 December 2025