Jeffrey Ross Cardiff reviews

★★★★★ 5/5

Google

First class service. I have rented out my property with Jeffery Ross for three years now and they have always provided good tenants and payments are on time. Any problem with my property has been dealt with promptly and efficiently. …

Mark · 17 April 2025

★★★★★ 5/5

Google

Sarah Francis and the Llanishen team were great when I purchased my first property. Sarah and Maddie guided me through the whole process, very helpful throughout.

Jordan · 29 September 2025

★★★★★ 5/5

Trustpilot

Super helpful and friendly throughout…

Super helpful and friendly throughout the process

Ali · 27 February 2026

★★★★★ 5/5

Google

Max helped me and my friends choosing the most affordable yet suitable and convenient university house we really appreciated him Thankyou so much !

Maddie · 23 September 2025

★★★★★ 5/5

Google

I have been a customer of Jeffrey Ross since they started many years ago and I have always been impressed with their friendly but extremely efficient and professional service. I would highly recommend Jeffrey Ross in both the Sales and Rental departments, they have found me first class tenants over the years. A First Class service from a First Class team!

Emma · 12 June 2020

★★★★★ 5/5

Trustpilot

We had a great experience with Jeffrey…

We had a great experience with Jeffrey Ross throughout our tenancy but especially during what could have been a difficult end of tenancy but wasn’t due to Kristy who was a brilliant help with everything

Simon · 15 April 2025

★★★★★ 1/5

Trustpilot

No one showed up for a viewing

I had an online viewing booked for yesterday. No one ever showed up and I didn’t get any information about any changes whatsoever. After waiting for 10 minutes I rang the agency and was told to stay on the call while someone rings the person responsible for the viewing. So I waited for nearly half an hour and nothing happened. Then spent another half an hour trying to call the agency again, but no one was answering when the lines didn’t seem to be busy which made me think I was being ignored? Finally decided to call another department, someone picked up straightaway and I was told I was gonna have a video of the flat sent to me. Didn’t get anything for another few hours so tried ringing again, was told the same thing, yet no video. I really don’t appreciate the way I’ve been treated so far, had to swop my shift in work to be able to attend the viewing and still wasted over an hour trying to talk to someone and not getting anything from you at all, no one even told my why the viewing didn’t take place. If there was any problem with the viewing why was I not called and told about it? The situation was extremely frustrating so I’m not bothered about the flat anymore even though I really like it! Start taking people seriously, please!

Agata · 20 August 2022

★★★★★ 1/5

Trustpilot

Health damage due mould and damp issues

Due to severe mould and damp issues in the flat, caused by underlying structural issues, I have been suffering from serious consistent respiratory problems over 3 months, including coughing up blood, nasal bleeding, and chest pain.

Jie · 25 February 2025

★★★★★ 5/5

Trustpilot

Great help and service

Great. From viewing to signing they kept us in the loop. The lady who showed us around was so enthusiastic about the location, helped us fall in love with the house.

Karen · 10 April 2025

★★★★★ 5/5

Trustpilot

Very happy with JeffreyRoss.

JeffreyRoss have sold a couple of properties for me recently. Can't fault the team or sevice. Great marketing, great communication, quick to get viewings through the doors and sales agreed

James · 22 April 2025

★★★★★ 5/5

Google

We have recently had an excellent experience with Jeffrey Ross. Lewis Manners was a pleasure to deal with. Extremely professional, personable and provided great customer service. Would highly recommend Jeffrey Ross to anyone looking to buy or sell a property.

Tessa · 12 June 2020

★★★★★ 5/5

Google

We marketed our property through Jeffrey Ross and cannot thank them enough for the enormous effort they put in to finalise the sale of our home. A special thanks goes to Sarah Francis for always being there every step of the way. They were always approachable, unbelievably efficient and professional. We would highly recommend Jeffrey Ross.

Paul · 12 June 2020

★★★★★ 4/5

Trustpilot

Team really friendly and seemed on top…

Team really friendly and seemed on top of the process keeping me updated regularly .

Jase · 29 September 2025

★★★★★ 5/5

Google

Excellent service, very helpful and nothing was too much trouble when I had to contact them on a frequent basis. Kept me updated frequently. Particular mention to Sarah Francis , Sarah Bunting and Lewis Manners.

Helen · 12 June 2023

★★★★★ 1/5

Trustpilot

Avoid this appalling agency at all costs

Avoid this appalling agency at all costs. This was without doubt the worst experience with an estate agency I have ever had. Firstly, after paying the holding deposit to secure the property we sent all the required documents and heard nothing back for 2 months. Our move in date approaching and we had no idea if our “application” was accepted and whether we had to find a different property. We emailed and called Sian, the person in charge of our document handling process, various times with no response. Every time we called she wasn’t in office, and the secretary would promise she would get her to call back, a call that never happened. Eventually we had to go directly to the member of staff who deals with complaints CC him into the emails we were sending. Only then did we get a poor response trying to excuse ignoring our contact for 2 months. We then had to re-supply documents and essentially do Sian’s job of contacting references for her, even though we had supplied contact details as they requested. Various times they claimed to have been waiting for a response from our references, but in reality had only sent out the requests that same day. The level of incompetence was astounding. Finally, after getting through that gruelling process, we got everything signed off and moved in. This is when the degeneracy of this agency became even clearer. During our talks with Abbie, the agent who showed us the property, we made it clear we needed parking nearby or residents parking. Abbie used the phrase, and I quote, “It is very unlikely you’ll be able to get two permits. The landlord has said it depends on how many are issued. Best to enquire through the council directly. There are non-permit spaces on (name of nearby road) otherwise.” This made it sound as if it is very unlikely we’d get two permits, but there may be a chance we would get one. We tried to contact the council to find out, but you cannot make an application without currently being a resident or having the council tax information, so all of our information was based on what Abbie had told us. Upon moving in we applied for residents parking only to find out that there was never actually ANY chance we could get a permit, because during the planning permission stage the landlord had never applied for the property to have permits. The nearby parking mentioned has about 4 or 5 spaces on which are almost impossible to get a spot on, the rest of the parking is all residents. This means we have to fork out £60 a month for private parking about 15 minutes’ walk away. When complaining about this to the agency, they denied all responsibility because they never explicitly said we could get residents parking (despite suggesting it was possible). If you want an honest agency that actually cares about the needs of the tenants and don’t use sly turns of phrase to lie about the qualities of a property, then DO NOT USE THIS AGENCY.

Ayman · 12 December 2021

★★★★★ 1/5

Trustpilot

Rude and unprofessional

I was appalled at how I have been treated, my viewing got cancelled during a phone call half an hour before the actual app. I had sorted childcare for the app. to be told i will be called if the viewers tomorrow aren't interested, i just think its rude and very unprofessional!

Missy · 2 February 2021

★★★★★ 5/5

Trustpilot

Great experience with the team.....

Great experience working with Ramzy Bancroft who we had different viewings with and eventually got one through his help negotiating the price for the one we settled down for. He was very prompt in relaying information, updating us through the process. As a first time buyer, rest of the team were also great, Maddie Parker worth a mention for helping with completing the sale process.Overall, we are happy with our experience, will recommend

Isaac · 1 October 2022

★★★★★ 5/5

Trustpilot

We recently purchased our forever home…

We recently purchased our forever home through Jeffrey Ross Wellfield Road office. From start to finish the ladies in the office were fabulous. They kept us up to date at the stages and nothing was to much trouble if we requested anything. We would definitely recommend them. 9 weeks from start to finish

Heidi · 13 March 2020

★★★★★ 5/5

Google

Maddie Parker worked as they Sales Progressor on our recent purchase. She was profession and on the ball. She was constantly chasing everyone involved and keep things moving. Highly recommend.

Kate · 2 March 2025

★★★★★ 5/5

Google

The team at Jeffery Ross helped me both sell and purchase properties. I have to say they were absolutely brilliant. From the very beginning they were innovative in their approach and proactive during the whole process. Sarah in the Llanishen branch was a real star & I can’t thank her enough. Ramsey and the Roath branch were lovely and kept me informed every step of the way. Moving home is stressful enough under normal circumstances let alone crazy Covid days & you guys should congratulate yourselves on how you have managed to keep things moving in a professional manner during strange times Thank you

Sarah · 12 June 2021

★★★★★ 5/5

Google

From arranging a viewing on our house to completion, we received great service, information and communication. Glad to have used this estate agents to purchase our first property!

Michelle · 6 March 2025

★★★★★ 5/5

Trustpilot

Very responsive sales and after sales…

Very responsive sales and after sales team at Jeffrey Ross, Wellfield Road, Cardiff.

Sophy · 7 June 2024

★★★★★ 5/5

Google

Great service from Max today. Very helpful and patient!

Tilly · 23 September 2025

★★★★★ 5/5

Trustpilot

Fantastic service from Kristy at…

Fantastic service from Kristy at Jeffrey Ross. Professional, thorough, courteous, great attention to detail and communicative throughout. Couldn't ask for more.

Emma · 28 April 2025