Jeffrey Ross Cardiff reviews

★★★★★ 1/5

Google

Terrible for tenants We rented a house through the JeffreyRoss Pontcanna branch back in March 2020. The problems began when there were maintenance issues and when we were given notice to move out due to the landlord wishing to sell the house. There was a tap leaking in the back garden which we reported and a plumber was supposed to come and fix it. Not only did the plumber not turn up twice (with no communication), he also turned up unannounced with no notice. When this was brought up with JeffreyRoss we were told in an email that 'in an ideal world' the plumber should have contacted us. They completely ignored the fact that legally you must give 24 hours notice for someone to come to your house. We reported multiple issues that were ignored, such as the garden fence being blown down in a storm. In March 2021 we were given notice to vacate as the landlord wished to sell the house. Despite being tenants with JeffreyRoss and struggling to find an alternative place to rent we were offered no assistance. We would get phone calls multiple times a week asking about viewings. This was difficult for myself and my partner as we were working from home a majority of our time due to the pandemic. It got to the point where I would give a date every two weeks for a large portion of the day to carry out viewings. I had hoped this would ease the issue but I would still get opportunist phone calls asking whether they could do a viewing, even with only a couple of hours notice. Even when we secured a new place and told them our moving out date I still had phone calls up to two days left of moving out asking for viewings. Since then it has been four weeks with no contact since moving out. Both myself and my partner have phoned trying to see whether the paperwork for the bond to be returned has been completed and despite reassurances that we would be contacted back we have heard nothing. Overall communication and quality of service has been very poor despite branding themselves as a 'high quality'. Would not recommend.NegativeResponsiveness, Quality, Professionalism

Louise · 17 June 2022

★★★★★ 5/5

Google

I recently had the pleasure of visiting Jeffrey Ross estate agents and must say i was well impressed with a Mr Julian Preston i found him very helpful and his knowledge of the industry outstanding i was made to feel at ease and everything was explained fully well done Jeffrey Ross estate agents and and a big thankyou Julian thumbs up from me 👍

Terry · 16 October 2025

★★★★★ 5/5

Trustpilot

Jon was fantastic!

Jon was fantastic. Really quick at resolving any issues and great communication overall. Thank you for your help!

Victoria · 31 July 2024

★★★★★ 1/5

Google

We were tenants with this agency for 2 and a half years and never caused them or a landlady any troubles. But now after we moved out 5 weeks ago it's so difficult to have our deposit back. And one of the reasons is that this agency simply ignores our letters and calls and doesn't voluntary provide any updates on our situation. We don't know how much a landlady wants to hold, the dates or how long we should wait for a response - nothing. As there was noone to provide us a communication or support we had to initiate a DPS procces.

Tanya · 20 October 2023

★★★★★ 4/5

Trustpilot

With properties in Cardiff and Newport

With properties in Cardiff and Newport, I found JJ Ross a very competent and considerate agent, always ready to listen and to advise. Maria Pagonessa, in particular, as the person closely connected with the properties, has been outstanding for her care of the tenants and of the buildings, very conscientious in listening to the requests of the tenants and careful to find the most appropriate and economical way of sorting out problems. I am totally confident that the properties are well looked after and safe in her hand. I have no hesitation in recommending JJ Ross as an excellent agent to look after your properties.

Antonio · 15 April 2025

★★★★★ 2/5

Trustpilot

We were the buyers in our transaction…

We were the buyers in our transaction and everything did work out in the end but I found the process more stressful than I think it needed to be. The viewing, offer and acceptance process was great but after that it was difficult to get answers to any questions we asked. We had no chain and were keen to move and acted as quickly as possible but we were still pushed to set a date for completion before we were ready. The survey flagged issues and it took a while to get that sorted out but I was chased constantly. Even after I explained I was away on holiday for a few days, or when I said I was having surgery that week, and I would get back to them as soon as I could, I was still phoned and emailed. When we tried to negotiate a price reduction based on a damp report we had received I was made to feel like I was being unreasonable and it was suggested that there was no damp (even though I used the surveyors the agents recommended). On completion day the house was left full of furniture we'd agreed through our solicitors would be removed and the agents were no help at all and refused to even contact the vendors on our behalf. Overall given the choice I would choose an different agent in future.

Miss · 9 April 2025

★★★★★ 1/5

Trustpilot

Walked in on a Saturday afternoon just…

Walked in on a Saturday afternoon just to.check if any properties due to come on the market in Pontcanna as we had already been to view 3 other properties but there were 8 others in the queue to view them and we were unsuccessful. After checking the website on a daily basis,I thought it may be helpful while passing to call in and ask . I was greeted with someone that clearly thought I didn't know how to check on the website and looked shocked that I was bothering to even ask. As it happened there was a possibility of a property coming onto the market on Monday but it was clearly not a question to ask an estate agent. So if you are thinking customer service is going to help by calling in,don't bother wasting your time with a staff member who was clearly irritated at being asked information.

Caroline · 23 September 2023

★★★★★ 5/5

Google

Brilliant and Patient is the word - particularly when Sarah Jones comes to mind. Thanks for everything!

Julian · 16 September 2025

★★★★★ 5/5

Google

Jeffrey Ross have been brilliant. Helpful and informative, Ruby was professional and enthusiastic throughout the process

Simon · 23 September 2025

★★★★★ 5/5

Google

Landlady review - from the very beginning, Gwyn and Sheida have been a delight. They have swiftly and professionally dealt with all my questions and have made the process entirely straight forward for me. I’ve especially been happy with them being able to engage multiple different tradespeople and managing those processes from beginning to end with great results.

Marie · 16 November 2025

★★★★★ 5/5

Trustpilot

Easily the best managing agent in Cardiff

Easily the best managing agent in Cardiff (have had a few). They keep you up to date with all processes and their maintenance team (especially Amanda) is second to none!

Haydn · 15 April 2025

★★★★★ 1/5

Trustpilot

Disappointed with misleading information

Bitterly disappointed, as the valuer came out to the property and discussed a marketable price and negotiable terms of contract. When confirmed in writing both were different to our meeting. Consequently, I have no confidence in them as felt deceived.Thank you for your reply - my original point was regarding the valuation and commission. When I contacted the office following the email they were adamant that the email from Lewis didn't say that the commission wasn't negotiable my point was that neither did it say it was negotiable as Lewis had said when we met. Yes, you have left voice messages but as what was said has not been confirmed in writing or backed up verbally, I do not wish to deal with Jeffrey Ross.

Sarah · 5 August 2023

★★★★★ 1/5

Google

Submitted 2 offers for separate properties. Both significantly higher than asking price. In the one instance I was left without further contact for over 2 weeks at which it was me who called to enquire, wherein I learnt a different offer was accepted more than a week prior. In the other instance I was left without contact for over a month. I called on several occasions each time being told they didn't understand what was going on with the seller/sale. The property was removed from the website and still no contact. After a good while longer I called again to discover the property was purchased by the current tenant with that sale agreed at least a month prior. As a first time buyer, submitting an offer is a massive deal. Especially in the recent economic climate. I maxed myself out each time and was prompt and prepared at each turn of the process at their requests for documentation, ID checks, and AIP. So whilst collated and handed them proof of my commitment, endeavours, and prepardness, they couldn't even give me a call. Plus, they goaded me at every turn to increase my offer price, which, through anxiety of losing the property, had me double my addition on the asking price - which was fruitless anyway. It was a shambles. Disrespectful, dishonest, inconsiderate and selfish.

Romana · 17 June 2023

★★★★★ 1/5

Google

Our cooker's glass shattered and it took a month to replace. When, at the end of our tenancy we needed to pay additional fees Jeffrey Ross replied instantly. It also took weeks of hassling to get a leak in the bathroom and ceiling fixed and literally months to get them to repair a leak in the roof, apparently i cared more about the property than the owner. Edit: them finally replying to my review 4 months later whilst saying 'we take our reviews seriously' really illustrates my point better than I ever could have.

Chris · 17 June 2023

★★★★★ 1/5

Trustpilot

Terrible for tenants

We rented a house through the JeffreyRoss Pontcanna branch back in March 2020. The problems began when there were maintenance issues and when we were given notice to move out due to the landlord wishing to sell the house.There was a tap leaking in the back garden which we reported and a plumber was supposed to come and fix it. Not only did the plumber not turn up twice (with no communication), he also turned up unannounced with no notice. When this was brought up with JeffreyRoss we were told in an email that 'in an ideal world' the plumber should have contacted us. They completely ignored the fact that legally you must give 24 hours notice for someone to come to your house. We reported multiple issues that were ignored, such as the garden fence being blown down in a storm.In March 2021 we were given notice to vacate as the landlord wished to sell the house. Despite being tenants with JeffreyRoss and struggling to find an alternative place to rent we were offered no assistance. We would get phone calls multiple times a week asking about viewings. This was difficult for myself and my partner as we were working from home a majority of our time due to the pandemic.It got to the point where I would give a date every two weeks for a large portion of the day to carry out viewings. I had hoped this would ease the issue but I would still get opportunist phone calls asking whether they could do a viewing, even with only a couple of hours notice. Even when we secured a new place and told them our moving out date I still had phone calls up to two days left of moving out asking for viewings.Since then it has been four weeks with no contact since moving out. Both myself and my partner have phoned trying to see whether the paperwork for the bond to be returned has been completed and despite reassurances that we would be contacted back we have heard nothing.Overall communication and quality of service has been very poor despite branding themselves as a 'high quality'. Would not recommend.

Tenant · 17 July 2021

★★★★★ 5/5

Trustpilot

Excellent from start to finish

From start to finish, the support and contact received was excellent. Special mention to Cody, who went above and beyond throughout. Cody was professional and extremely thorough.

Dave · 14 April 2025

★★★★★ 4/5

Google

Had a good experience with Jeffrey Ross,had timely responses, answered any questions I had, very approachable, Gwyn was great with house viewing and explaining the next steps to me and called me back to let me know the out come something other agencies had not done and Cody was great to with the application process and contract, the whole experience made my finding a house alot easier, thanks GuysPositiveResponsiveness, Quality, Professionalism, Value

Grace · 27 August 2022

★★★★★ 5/5

Google

Thank you to everyone at Jeffrey Ross. You made moving so so easy! Their communication throughout was so helpful from the day they valued our house to the ay we moved into our new one. It was so reassuring especially during the pandemic. Special mention for Sarah Bunting who managed a ridiculous chain of properties and got us moved quickly into our new home. We don't intend to move for a while but would thoroughly recommend Jeffrey Ross to anyone who is. Thanks again!PositiveResponsiveness, Quality, Professionalism, Value

Andy · 17 June 2021

★★★★★ 5/5

Trustpilot

Excellent service. Elliott and his team provided an…

Elliott and his team provided an excellent service. They found us the ideal property and facilitated a smooth move. We are extremely grateful for their support

MRS · 22 April 2025

★★★★★ 5/5

Google

Wonderful to meet Gemma from the Pontcanna branch who I had a great viewing with. She was so knowledgeable, professional and helpful. Literally couldn’t do enough for us. Fabulous!

Kate · 11 June 2026

★★★★★ 5/5

Trustpilot

Maddie at JeffreyRoss was fantastic!

Maddie at JeffreyRoss was fantastic to deal with and was instrumental in moving the purchase of our first house along when things seemed slow. We were always provided with timely updates, quick responses to emails, and overall friendliness whenever I rang. I would abolutely recommend JeffreyRoss to anyone.

Mathew · 21 December 2025

★★★★★ 5/5

Google

Amazing experience from start to finish on our recent move even during Lockdown. Special mention to Lisa, Emma and Lou who were all amazing through every point of contact. Each email or message was replied to promptly and informatively. Highly recommend!!PositiveResponsiveness, Quality, Professionalism, Value

Amy · 27 August 2021

★★★★★ 1/5

Google

If your a landlord thinking about letting these people manage your property, think again and then run for the hills. They will literally wipe out your profits with their profit driven ethos, their contrators are very, very expensive and the work substandard at best. They will look at every little thing in the fine print to extort money from you. Stay well clear. They know they can't charge tenants anymore so yes they claw it all back from the landlord.

Top · 19 December 2024

★★★★★ 5/5

Google

A huge thank you is owed to Gemma Simmonite from the Lettings team - she sorted my partner and I out at the end of a gruelling flat search with a property we very much liked, and was nothing but delightful throughout. I'd prefer not to do it again any time soon but if I did I'd want Gemma's help.

Zack · 17 August 2025