Trusted Agent profile · Cardiff
★★★★★
279 reviews across 2 platforms
233 Cathedral Road, Pontcanna, Cardiff, CF11 9PP
Part of Jeffrey Ross, see every office.
Jeffrey Ross's office in Cardiff, at 233 Cathedral Road, is rated 4.1 out of 5 across 279 reviews on two platforms, including 207 Google reviews rated 4.1.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service for Jon at JefferyRoss Estate Agents. I highly recommend and will definitely use their service again. 👌👌 …
Thanks guys - good luck with the new venture, we're delighted to have been a small part of it! 😀🙌 …
5/5
TrustpilotWe had a really smooth experience with…
We had a really smooth experience with JeffreyRoss buying our house.
5/5
GoogleDealing with Julian Preston from your agency was a breath of fresh air after dealing with other agents in the past. Really listened to what my requirements were. Thank you.
5/5
TrustpilotProprty Purchase
We've just signed for our house today and we had a great experience using Jeffery Ross to purchase our first house, would recommend if you want a seamless process.
5/5
TrustpilotGreat Agency
Everyone at Jeffrey Ross was so helpful in our experience. We are especially grateful for Jon, who went out of his way to find us a place as we were moving from Canada and unable to do any viewings beforehand. He always responded quickly and had our best interests in mind.
Hi Lauren, thank you for your review and for choosing JeffreyRoss in your search for a property. We hope you enjoy your time in Cardiff and if we can be of any assistance in future, please let us know.
5/5
GoogleThanks to the team in Pontcanna for their patience and professionalism throughout what was at certain times a stressful sale. I would to thank in particular Jess and Sharon for the hard work, perseverance and exceptional communication from start to finish (more than once!). Would highly recommend and will be telling all my friends.
1/5
GoogleBy far the worst estate agent I have ever dealt with... Left it until the agreed letting date to conduct necessary safety checks on the property I was due to move into (they had over 3 and a half weeks to do this), after receiving no contact and being left in the dark all day despite multiple calls and emails, Jeffrey Ross reached out saying they we may not be able to move in that day.... The following day we received some long winded email explaining that the apartment had a serious and dangerous electrical fault and that they did everything they could, even though they likely knew about it weeks ago..... Please bare in mind we had arranged transport, removals and leaving our then accomodation for that day at the latest as Jeffrey Ross were fully aware... resulting in us encurring several charges and having to find somewhere to live on a few hours notice. Jeffrey Ross were kind enough to explain that it was our fault because until we sign the contract and pick up the keys we shouldn't have made any arrangements... even though we were assured it would all be sorted, when it wasn't, everybody at Jeffrey Ross seemed to vanish into thin air... after nothing but poor communication and shoddy customer service we didnt even get an apology rather excuses and recommendations for more expensive apartments (which they would work effortlessly to get me into) given the past experience not likely... Be wary of 5 star reviews, the vast majority are landlords who make very good money with Jeffrey Ross, you will find lots of reviews complaining about the communication and management of this company All of this could have been avoided with better communication and customer service, if we would have received fair notice and been kept in the loop we could have prepared for what was to come, instead of losing time and money.
5/5
TrustpilotGreat company, would use them again
This is a family run company who have developed into most probably the largest in Cardiff. Their support teams were always very professional and helpful, I would highly recommend their services to anyone requiring any of the following, rentals and sales.
5/5
GoogleWe moved in a month ago and had to make several repairs to the house. I want to personally thank Steacy for helping us so much by being attentive to all the repairs and worrying about it of us in case we were happy. Thank you so much Steacy, you're amazing!
5/5
GoogleGreat estate agent with a large numbers of buyers on their list. We had 15 viewings in one morning and sold the house in a couple of days. Jess, Sharon and Laura, who we mainly dealt with, were extremely efficient and friendly. In particular, they were proactive, rather than needing to be asked, chasing up all parties (including us!) to ensure we were all at where we needed to be.
Many thanks for your review and words Christopher. The ladies in Pontcanna were delighted with this feedback, naturally! Many thanks again.
5/5
GoogleThanks to Sophie. I have a door lock issue yesterday and she quickly arranged Mark and his team to get it repaired this morning. Much Appreciated. Highly recommended!
1/5
GoogleReceived details of a property in Cardiff and I wanted some more information but agent Maddie Parker didn’t even respond to my request. This isn’t the first time I have had communication not responded to by Jeffrey Ross employees. Very poor on follow up.
Hello, which property were you interested in? At the moment some are getting over 50 individual enquiries and asking for people to be proceedable before booking a viewing. Unfortunately we are also limited with viewing slots so we have to deal with a first come first served basis. If you wold like any more help or information please call our sales line.
5/5
TrustpilotSuper helpful and friendly throughout…
Super helpful and friendly throughout the process
5/5
GoogleWe had excellent service provided by Julian Preston at Jeffrey Ross Estate Agents. Extremely helpful and professional. Thank you again Jullian!!
5/5
GoogleExcellent, responsive, and helpful service during our purchase of a house. Pam Hippolite has always been so responsive and friendly. Highly recommend this company.
5/5
GoogleExcellent service from Sam and Sarah from start to finish when selling my flat recently. Both were friendly, professional and quick to respond - would definitely use Jeffrey Ross if selling again.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent service from start to finish - from the marketing, photography and viewings to diligently progressing the sale in tricky circumstances. I was impressed by the regular updates and reassurances. Huge thanks to Sarah and the rest of the team.PositiveResponsiveness, Professionalism
5/5
GooglePleasant renting experience with no issues. I Received my full deposit back, which I’m delighted about. Overall good experience!
5/5
GoogleHad a great experience with one of your estate agents, Julian Preston, was absolutely lovely and super helpful :)
5/5
TrustpilotWe had a great experience with Jeffrey…
We had a great experience with Jeffrey Ross throughout our tenancy but especially during what could have been a difficult end of tenancy but wasn’t due to Kristy who was a brilliant help with everything
5/5
GoogleLisa, Jodie and everybody else who I have spoken too. I am so amazed by how lovely the customer service is, not only this but the respect they have for each individual and their circumstances. Thank you for making it a nice experience and for being so caring and kind.
Hi Gracie, thank you for your review. We appreciate your kind words.
3/5
TrustpilotGood estate agent but you have to…
Good estate agent but you have to follow things by yourself on a regular basis. After contract exchange, was not interested to follow any issues, just sign posting to contact the solicitors which was disappointing.
1/5
TrustpilotNo one showed up for a viewing
I had an online viewing booked for yesterday. No one ever showed up and I didn’t get any information about any changes whatsoever. After waiting for 10 minutes I rang the agency and was told to stay on the call while someone rings the person responsible for the viewing. So I waited for nearly half an hour and nothing happened. Then spent another half an hour trying to call the agency again, but no one was answering when the lines didn’t seem to be busy which made me think I was being ignored? Finally decided to call another department, someone picked up straightaway and I was told I was gonna have a video of the flat sent to me. Didn’t get anything for another few hours so tried ringing again, was told the same thing, yet no video. I really don’t appreciate the way I’ve been treated so far, had to swop my shift in work to be able to attend the viewing and still wasted over an hour trying to talk to someone and not getting anything from you at all, no one even told my why the viewing didn’t take place. If there was any problem with the viewing why was I not called and told about it? The situation was extremely frustrating so I’m not bothered about the flat anymore even though I really like it! Start taking people seriously, please!
5/5
GoogleI found Jeffrey Ross to be extremely professional and helpful in the sale of our house. Within 5 days of putting it on the market we were offered the full asking price and the sale proceeded quickly and easily. We were updated on every viewing and offer, and nothing was too much trouble. I would highly recommend them to anyone thinking of selling their property.
Thank you Mary!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jeffrey Ross's Cardiff office has 279 reviews across two platforms: 207 on Google, 72 on Trustpilot (across the whole business).
Jeffrey Ross Cardiff is rated 4.1 out of 5 across all 279 reviews, and 4.1 out of 5 on Google from 207 reviews.
Jeffrey Ross Cardiff, 233 Cathedral Road, Pontcanna, Cardiff, CF11 9PP.
