Trusted Agent profile · Cardiff
★★★★★
288 reviews across 2 platforms
233 Cathedral Road, Pontcanna, Cardiff, CF11 9PP
Part of Jeffrey Ross, see every office.
Jeffrey Ross's office in Cardiff, at 233 Cathedral Road, is rated 4.1 out of 5 across 288 reviews on two platforms, including 217 Google reviews rated 4.1.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience with the team.....
Great experience working with Ramzy Bancroft who we had different viewings with and eventually got one through his help negotiating the price for the one we settled down for. He was very prompt in relaying information, updating us through the process. As a first time buyer, rest of the team were also great, Maddie Parker worth a mention for helping with completing the sale process.Overall, we are happy with our experience, will recommend
5/5
GoogleOne of the best estate agents I’ve worked with. Professional, informative and just extremely nice people. Jeffrey Ross were always honest and approachable and we felt really well looked after during our process of buying our first home. Couldn’t recommend them enough!
1/5
GoogleWaste, please don't take help from them. They don't have a common sense to call back even after calling like 100 times.
Good evening Rashmi, apologies for the delay in coming back to you, I have been trying. To locate your enquiry and would welcome the chance to discuss? Please do not hesitate to get in touch, my email is elliott@jeffreyross.co.uk
5/5
TrustpilotWe recently purchased our forever home…
We recently purchased our forever home through Jeffrey Ross Wellfield Road office. From start to finish the ladies in the office were fabulous. They kept us up to date at the stages and nothing was to much trouble if we requested anything. We would definitely recommend them. 9 weeks from start to finish
Thank you for your kind review
5/5
GoogleWe rented with Jeffrey Ross for just over a year. Hands down the best estate agents we've rented from. Always felt like both the landlord and the tenants are important to them. Everyone was always really responsive and friendly to emails/calls from initial viewings, during the tenancy and in our final days. Maintenance issues were always addressed quickly and we were always given plenty of notice when someone needed to pop round. Hope we get the chance to rent from them again :)PositiveResponsiveness, Professionalism
5/5
GoogleThis was an amazing experience - from me letting the property to handing hot back everything was handled extremely well. Thank you also a massive shout out to kate.
Thank you for the Kind words. We will pass your shout out to Kate. We are sure she will appreciate it.
5/5
TrustpilotVery responsive sales and after sales…
Very responsive sales and after sales team at Jeffrey Ross, Wellfield Road, Cardiff.
Hi there, thank you for your kind words and review - good luck with your new home! All the team @ JeffreyRoss
5/5
GoogleI have used Jeffrey Ross to purchase and then sell my flat in Cardiff a few years later. They were very responsive, on the ball during a busy time and a genuinely friendly team. Would highly recommend!PositiveResponsiveness, Professionalism
Thanks Ben, we really appreciate the kind words.
5/5
GoogleBrilliant service, communication and extremely proactive in challenging times. I would highly recommend Jeffrey Ross especially Sam Dovey.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotFantastic service from Kristy at…
Fantastic service from Kristy at Jeffrey Ross. Professional, thorough, courteous, great attention to detail and communicative throughout. Couldn't ask for more.
1/5
GoogleWe successfully booked a viewing one day in advance, but they cancelled our viewing 15 minutes before the viewing and told us the property we booked is not allowed to rent to students. We were on the train and almost got there. The way they doing business is really unprofessional.
Good afternoon Mr Wang, Thank you for your feedback and apologies for you being let down at such short notice. As you may or may not be aware we are an award winning, family run letting agent in Cardiff that pride ourselves on our service. I have looked into your booking and unfortunately when the original listing was put on we were not informed by our client that the property wouldn't accept Students. As we don't manage this property we can only go on what we have been told on the initial instruction. It was only when another interested party (that was a student) asked if he could be considered without a guarantor, that we checked with the owner and discovered that Students were not accepted on this listing. This doesn't make an excuse for the short notice, but hopefully you can understand that we weren't to know. As a good will gesture, should you find anywhere else with us we would be willing to discount your letting fee by means of apology. Kind regards Elliott Hooper-Nash JeffreyRoss
5/5
GoogleFrom finding me the perfect property in a location and within the budget specified, JR were spot on. Even at the end of the process when things began to slow down, the JR staff were supportive and creative to ensure that the sale went through. I am also aware that they applied the same commitment to the seller, which really helped the overall process. I would fully recommend JR to any seller or purchaser. Gareth
4/5
GoogleGood service got the job done
5/5
Trustpilot12 flats sold in 2 separate blocks to 2…
12 flats sold in 2 separate blocks to 2 different buyers, completing in days of each other. Impressive performance.
5/5
GoogleWe had the pleasure of using the services of JeffreyRoss in Pontcanna. We were in need of a relocation from London to Cardiff quite quickly and with limited availability for viewings. The team at JeffreyRoss were extremely helpful in finding suitable properties in the area we liked and ensuring we were able to view all in one day. We luckily found the perfect property and we were looked after right through the process. Thank you JeffreyRoss team!
5/5
GoogleGreat, professional, service and a well-organised practice. Been having a great experience as a tenant for the past 2 years, especially with any requests which don't take more than 1-2 days to be done!
5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. Clear understanding of the area and how they came to my valuation figure and more importantly how they would achieve this. Professional and efficient, not only did they sell my home for more, they managed it through the sales process and ‘dreaded mortgage valuation’ stage and to top it off secured me my next purchase off market. Thank you everyone at JeffreyRoss (Pontcanna)
1/5
GoogleVery unprofessional response from the agent, she was late to the viewing and then was really rude and annoyed at the fact that I couldn't make the viewing despite I had explained my emergency circumstances. So as she said very unpolished that I should use "Google and would take me 2 seconds" here's my review of the agency. On top of that she hung up the phone before I had a chance to rebook nor gave me that option.
5/5
GoogleJeffrey Ross are by far the most professional, hard-working and efficient estate agents I have ever had the pleasure of dealing with. At the end of 2017 our house was struggling to sell with a different agent, meaning that we faced the gut-wrenching prospect of losing a house which we'd set our hearts on buying. After switching agents to JR, they promised that they would sell it within a week. They were true to their word. Minutes after the house went live online, they were already lining up viewings and five days after we switched agents to them, Jeffrey Ross sold our house at a price we were happy with. AMAZING. I'd always been of the opinion that the agent selling a house doesn't really matter, that it's kind of irrelevant when all properties are listed online nowadays anyway. How wrong I was! Jeffrey Ross were absolutely leagues ahead in every way when comparing them to the initial agents who we signed with. They put all their efforts into marketing the property (photos, video tour etc) straightaway, and then used highly sales-oriented, professional agents to carry out the viewings. They evidently have access to lists of interested parties which our initial agent didn't. Their after sales service was both slick and personable... Jess and Laura in the office kept in touch on a regular (sometimes daily!) basis to let us know how the sale was progressing and keep us informed of developments. The contrast here between JR and our original agents was incredible: we were often met with silence from our first agents, or passed between team members who simply didn't know what the others were doing, but at Jeffrey Ross they were all so much more informed and far more professional. The girls in the office really do deserve a huge amount of credit because while it may be Ross and Elliott gaining the sales most of the time, it's they who act as intermediary and carry on the relationship between the buyer and the seller. Their efficiency and friendly manner of working took away all of the stress of the buying and selling process and made life SO much easier! I would totally recommend Jeffrey Ross to anyone thinking of selling their house in the area and my only regret is that they weren't initially our first choice. Needless to say, we won't be making the same mistake if we ever come to sell again... there's only one agent I would ever use, and that's Jeffrey Ross. Thank you to all the team for selling our house so quickly and professionally. Without you, we'd have lost out on buying the dream house where I'm now sat.
5/5
GoogleAs a landlord I have found the team knowledgeable, easy to deal with and efficient with both payments and tenants/maintenance issues. Highly recommend!
Thank you Richard, much appreciated. Hopefully we'll see you and the Landlord event on the 24th February.
5/5
GoogleHad a lovely viewing with Aron! Very knowledgeable and professional and made the entire process very easy. Would highly recommend to go with Jeffrey Ross.
1/5
GoogleBeware, unprofessional unreliable liars.
Hi Michelle We, as a family run business, take our reviews seriously. Can we have some more details from yourself so we can look into this and investigate what has gone wrong. If you would rather you can call our lettings team and discuss this further on 02920499680 option 3.
5/5
GoogleMy daughter has had 4 agents since she started Uni and this one is the best by far! The whole experience from start to finish has been easy and the staff all professional and very helpful.
5/5
GoogleExcellent letting agents, especially had many positive experiences with Kate Hughes. Any of my concerns were raised very promptly, friendly, and resolved - communication and professionalism was excellent. I'll be happy to be with JeffreyRoss again.PositiveResponsiveness, Quality, Professionalism
Hi Troy, thank you for your review and kind words, very much appreciated.
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