5/5
TrustpilotVery happy with JeffreyRoss.
JeffreyRoss have sold a couple of properties for me recently. Can't fault the team or sevice. Great marketing, great communication, quick to get viewings through the doors and sales agreed
Trusted Agent profile · Cardiff
Jeffrey Ross Cardiff reviews
★★★★★
272 reviews across 2 platforms
233 Cathedral Road, Pontcanna, Cardiff, CF11 9PP
Part of Jeffrey Ross, see every office.
Jeffrey Ross's office in Cardiff, at 233 Cathedral Road, is rated 4.1 out of 5 across 272 reviews on two platforms, including 207 Google reviews rated 4.1.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleWorked consistently to progress a sale in difficult circumstances. Great marketing and photography, made the best of the property and achieved over asking price. Many thanks to Sarah, Laura and the rest of the team.PositiveResponsiveness, Professionalism
5/5
GoogleExcellent service, I found Sarah F was very helpful in helping me buy my first home!
4/5
TrustpilotTeam really friendly and seemed on top…
Team really friendly and seemed on top of the process keeping me updated regularly .
1/5
TrustpilotAvoid this appalling agency at all costs
Avoid this appalling agency at all costs. This was without doubt the worst experience with an estate agency I have ever had. Firstly, after paying the holding deposit to secure the property we sent all the required documents and heard nothing back for 2 months. Our move in date approaching and we had no idea if our “application” was accepted and whether we had to find a different property. We emailed and called Sian, the person in charge of our document handling process, various times with no response. Every time we called she wasn’t in office, and the secretary would promise she would get her to call back, a call that never happened. Eventually we had to go directly to the member of staff who deals with complaints CC him into the emails we were sending. Only then did we get a poor response trying to excuse ignoring our contact for 2 months. We then had to re-supply documents and essentially do Sian’s job of contacting references for her, even though we had supplied contact details as they requested. Various times they claimed to have been waiting for a response from our references, but in reality had only sent out the requests that same day. The level of incompetence was astounding. Finally, after getting through that gruelling process, we got everything signed off and moved in. This is when the degeneracy of this agency became even clearer. During our talks with Abbie, the agent who showed us the property, we made it clear we needed parking nearby or residents parking. Abbie used the phrase, and I quote, “It is very unlikely you’ll be able to get two permits. The landlord has said it depends on how many are issued. Best to enquire through the council directly. There are non-permit spaces on (name of nearby road) otherwise.” This made it sound as if it is very unlikely we’d get two permits, but there may be a chance we would get one. We tried to contact the council to find out, but you cannot make an application without currently being a resident or having the council tax information, so all of our information was based on what Abbie had told us. Upon moving in we applied for residents parking only to find out that there was never actually ANY chance we could get a permit, because during the planning permission stage the landlord had never applied for the property to have permits. The nearby parking mentioned has about 4 or 5 spaces on which are almost impossible to get a spot on, the rest of the parking is all residents. This means we have to fork out £60 a month for private parking about 15 minutes’ walk away. When complaining about this to the agency, they denied all responsibility because they never explicitly said we could get residents parking (despite suggesting it was possible). If you want an honest agency that actually cares about the needs of the tenants and don’t use sly turns of phrase to lie about the qualities of a property, then DO NOT USE THIS AGENCY.
1/5
TrustpilotRude and unprofessional
I was appalled at how I have been treated, my viewing got cancelled during a phone call half an hour before the actual app. I had sorted childcare for the app. to be told i will be called if the viewers tomorrow aren't interested, i just think its rude and very unprofessional!
Agent replied · 13 June 2024
Good afternoon Missy, Firstly my apologies for your experience and apologies for the delay in coming back to you. Our Roath office is new to Trust pilot. I would appreciate it if you could remember the name of the person you dealt with so that we can take this up internally. As a family run business we take each review personally. if you'd prefer to email me direct its elliott@jeffreyross.co.uk
5/5
TrustpilotGreat experience with the team.....
Great experience working with Ramzy Bancroft who we had different viewings with and eventually got one through his help negotiating the price for the one we settled down for. He was very prompt in relaying information, updating us through the process. As a first time buyer, rest of the team were also great, Maddie Parker worth a mention for helping with completing the sale process.Overall, we are happy with our experience, will recommend
5/5
GoogleOne of the best estate agents I’ve worked with. Professional, informative and just extremely nice people. Jeffrey Ross were always honest and approachable and we felt really well looked after during our process of buying our first home. Couldn’t recommend them enough!
1/5
GoogleWaste, please don't take help from them. They don't have a common sense to call back even after calling like 100 times.
Agent replied · 16 June 2024
Good evening Rashmi, apologies for the delay in coming back to you, I have been trying. To locate your enquiry and would welcome the chance to discuss? Please do not hesitate to get in touch, my email is elliott@jeffreyross.co.uk
5/5
TrustpilotWe recently purchased our forever home…
We recently purchased our forever home through Jeffrey Ross Wellfield Road office. From start to finish the ladies in the office were fabulous. They kept us up to date at the stages and nothing was to much trouble if we requested anything. We would definitely recommend them. 9 weeks from start to finish
Agent replied · 13 June 2024
Thank you for your kind review
5/5
GoogleWe rented with Jeffrey Ross for just over a year. Hands down the best estate agents we've rented from. Always felt like both the landlord and the tenants are important to them. Everyone was always really responsive and friendly to emails/calls from initial viewings, during the tenancy and in our final days. Maintenance issues were always addressed quickly and we were always given plenty of notice when someone needed to pop round. Hope we get the chance to rent from them again :)PositiveResponsiveness, Professionalism
5/5
GoogleThis was an amazing experience - from me letting the property to handing hot back everything was handled extremely well. Thank you also a massive shout out to kate.
Agent replied · 16 June 2024
Thank you for the Kind words. We will pass your shout out to Kate. We are sure she will appreciate it.
5/5
TrustpilotVery responsive sales and after sales…
Very responsive sales and after sales team at Jeffrey Ross, Wellfield Road, Cardiff.
Agent replied · 23 August 2024
Hi there, thank you for your kind words and review - good luck with your new home! All the team @ JeffreyRoss
5/5
GoogleI have used Jeffrey Ross to purchase and then sell my flat in Cardiff a few years later. They were very responsive, on the ball during a busy time and a genuinely friendly team. Would highly recommend!PositiveResponsiveness, Professionalism
Agent replied · 16 June 2024
Thanks Ben, we really appreciate the kind words.
5/5
TrustpilotFantastic service from Kristy at…
Fantastic service from Kristy at Jeffrey Ross. Professional, thorough, courteous, great attention to detail and communicative throughout. Couldn't ask for more.
5/5
GoogleBrilliant service, communication and extremely proactive in challenging times. I would highly recommend Jeffrey Ross especially Sam Dovey.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleWe successfully booked a viewing one day in advance, but they cancelled our viewing 15 minutes before the viewing and told us the property we booked is not allowed to rent to students. We were on the train and almost got there. The way they doing business is really unprofessional.
Agent replied · 16 June 2024
Good afternoon Mr Wang, Thank you for your feedback and apologies for you being let down at such short notice. As you may or may not be aware we are an award winning, family run letting agent in Cardiff that pride ourselves on our service. I have looked into your booking and unfortunately when the original listing was put on we were not informed by our client that the property wouldn't accept Students. As we don't manage this property we can only go on what we have been told on the initial instruction. It was only when another interested party (that was a student) asked if he could be considered without a guarantor, that we checked with the owner and discovered that Students were not accepted on this listing. This doesn't make an excuse for the short notice, but hopefully you can understand that we weren't to know. As a good will gesture, should you find anywhere else with us we would be willing to discount your letting fee by means of apology. Kind regards Elliott Hooper-Nash JeffreyRoss
5/5
GoogleFrom finding me the perfect property in a location and within the budget specified, JR were spot on. Even at the end of the process when things began to slow down, the JR staff were supportive and creative to ensure that the sale went through. I am also aware that they applied the same commitment to the seller, which really helped the overall process. I would fully recommend JR to any seller or purchaser. Gareth
4/5
GoogleGood service got the job done
5/5
Trustpilot12 flats sold in 2 separate blocks to 2…
12 flats sold in 2 separate blocks to 2 different buyers, completing in days of each other. Impressive performance.
5/5
GoogleWe had the pleasure of using the services of JeffreyRoss in Pontcanna. We were in need of a relocation from London to Cardiff quite quickly and with limited availability for viewings. The team at JeffreyRoss were extremely helpful in finding suitable properties in the area we liked and ensuring we were able to view all in one day. We luckily found the perfect property and we were looked after right through the process. Thank you JeffreyRoss team!
5/5
GoogleGreat, professional, service and a well-organised practice. Been having a great experience as a tenant for the past 2 years, especially with any requests which don't take more than 1-2 days to be done!
5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. Clear understanding of the area and how they came to my valuation figure and more importantly how they would achieve this. Professional and efficient, not only did they sell my home for more, they managed it through the sales process and ‘dreaded mortgage valuation’ stage and to top it off secured me my next purchase off market. Thank you everyone at JeffreyRoss (Pontcanna)
1/5
GoogleVery unprofessional response from the agent, she was late to the viewing and then was really rude and annoyed at the fact that I couldn't make the viewing despite I had explained my emergency circumstances. So as she said very unpolished that I should use "Google and would take me 2 seconds" here's my review of the agency. On top of that she hung up the phone before I had a chance to rebook nor gave me that option.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Jeffrey Ross Cardiff
How many reviews does Jeffrey Ross Cardiff have?
Jeffrey Ross's Cardiff office has 272 reviews across two platforms: 207 on Google, 65 on Trustpilot (across the whole business).
What is Jeffrey Ross Cardiff's rating?
Jeffrey Ross Cardiff is rated 4.1 out of 5 across all 272 reviews, and 4.1 out of 5 on Google from 207 reviews.
Where is Jeffrey Ross's Cardiff office?
Jeffrey Ross Cardiff, 233 Cathedral Road, Pontcanna, Cardiff, CF11 9PP.
