Trusted Agent profile
★★★★★
272 reviews across 2 platforms
233 Cathedral Road, Pontcanna, Cardiff CF11 9PP
Jeffrey Ross's Cardiff office at 233 Cathedral Road is rated 4.1 out of 5 across 272 reviews on two platforms, including 207 Google reviews rated 4.1. The 65 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleEasiest process I've had in terms of renting a new home and always come back to me fairly quickly Very clear throughout and highly recommend Clearly better than a lot of the estate agents in the area
Thank you Rhodri, for your comments and kind review.
1/5
TrustpilotDespicable business!
They only care about money and profits. Constant lies, promise the world and deliver nothing. Most dishonest estate agents I’ve ever had the displeasure of dealing with. Never again!
Good morning, thank you for your review, the contents of which we were disappointed to read. I have tried to find your details on our database but haven't been able to locate you. I would be most grateful if you could provide some more information to me, directly about your experience so we can investigate further? As a family-run business we take reviews very seriously as we look to constantly improve. My email is jon@jeffreyross.co.uk and I would be most grateful if you could provide more info? Many thanks
5/5
GoogleWe were looking for a house for our son. Thank you to Julian Preston for his professionalism and friendly, practical, help and advice. A great experience all round!
5/5
GoogleMaddie Parker was brilliant to work with and went the extra mile to keep us updated, guide us through the sales process, reassure us, and chase other parties involved to get us the completion date we needed. I am not sure we would have got the sale through as quickly as we did without her expertise and passion to get the job done!
5/5
GoogleWe have just had to sell a flat via auction which is a completely alien experience for us but Maria Pagonessa at Jeffrey Ross went completely above and beyond anything we could have hoped for helping gather all the information and forms required and explaining what we needed to do. For anything property related Maria is your girl.
1/5
TrustpilotAbsolutely awful experience
Absolutely awful experience. Stopped caring the second they got their deposit. Allowed a terrible landlord to rent out a flat with a non functioning toilet, a washing machine that ruins clothes, a dirty carpet, no access to mail for 1 month, a hob that did not work, missing fittings, a broken window handle and rubbish left behind. Ive rented a lot over the past few years and this was very easily the worst experience by some margin. Incompetent and exploitative. Looking to escalate this complaint further externally.
Hi Mr Fadipe. As a family-run business we take reviews very seriously so feel the need to respond, here. After looking into the detail, it appears that you rented a non-managed property from our Roath office - in short, this means that JeffreyRoss are employed by the Landlord to secure a suitable tenant, carry out a full reference check and offer a contract with no respsonibility or involvement in the tenancy thereafter (to include your list of maintenance, in the review.) Whilst I am sorry to read of your experience after our involvement, we cannot be held responsible for your issues, noted. In the interest of balance, too, we have dealt with this Landlord for over 15 years and have had very good feedback on him, on the whole. I am sorry to have read of your experience as this is certainly not the experience we want to be associated with, but felt the need to respond, as such.I would like to wish you well with your onward property journey.Many thanks,JonJeffreyRoss
5/5
TrustpilotFantastic experience with Sarah at…
Fantastic experience with Sarah at Jeffrey Ross buying my new property in Barry. Very communicative with both myself and my vendor and responsive to calls and emails. Sarah was very friendly and helpful throughout the process. Thank you!
5/5
GoogleWhat stood out about Jeffrey Ross to us was a collegue called Julian Preston. From the moment we spoke to him he put us at ease. His Knowlege of the current market and professionalism was excellent and nothing was ever too much trouble. He went above and beyond to accommodate our needs. We are so grateful for his guidance and support. We would highly recommend him to anyone.
1/5
GoogleFirst I would like to say I was a huge fan of this estate seller back in 2021 when I first encountered the estate agent. HOWEVER Maddie Parker you have overstepped the MARK!! Jointly purchased property was put on the market I believe in October 2023 2 months later I received an email the 2nd of it's kind from Maddie Parker insisting we reduce the asking price on the property!! When in fact it is not your decision to suggest!! Clearly as a sales progressor I understand her role is to make necessary suggestions HOWEVER it's been on the market for 2 months and already it's being insisted on us reducing the property price in value due to the market!! Which today Tuesday 20th December there have been suggestions the market interest rate will potentially fall which will make mortgage rates slightly more affordable and may encourage people to afford and make an offer. I felt like the decision around the discussion was taken out of my hands and they were trying to take advantage of the social circumstances surrounding the reason for selling the property. Please I WOULD NOT RECOMMEND JEFFERY ROSS FOR THIS REASON!! Too pushy standards have gone down hill the email Maddie wrote the first like stated "The market has been incredibly frustrating" who wants to open an email with a line like this in reference to the background of the market in the selling of their home!! Very unprofessional to be using strong language like this. MARK MY WORDS DO NOT 🚫 GO with them!!!
Good evening Pelumi, I wanted to respond immediately to your review and ask why this couldn't have been escalated to your valuer or branch manager in Llanishen that are currently looking after you. Maddie is a valued member of my team as well as her Sales progressor role she is also a key member of our Vendor contact team. Her update wasn't meant to offend but to highlight just where the market above £300k has been for the last 6-8 months and to highlight that even though December is a slow month, Boxing Day and New years Day are two of the busiest in terms of online activity, Hence the request to discuss the best steps forward. I have read the email that has been sent to you both and fail to understand where your social situation comes into it. I also have to disagree with the language used, as this part of the market has been extremely frustrating for all parties, we have seen property views online reach un-precidented level but not materialise into viewings or offers, so fail to understand how this could be seen as unprofessional? As a family run business we pride ourselves on our reviews and take bad reviews seriously. I'm happy to discuss this further but totally understand if you wish to take your property elsewhere. As you know we have a no tie in contract and should you feel that you are unable to work with us based on the above then I would be happy to let you leave without prior notice. Regards Elliott Hooper-Nash Director
5/5
GoogleThis is the best estate agents I've had the pleasure of using. Lisa is the estate agent I've been in contact with and she's been extremely helpful and absolutely lovely and has made moving a much less stressful experience! Thank you so much for helping me with my journey x
Hi Elizabeth, so happy to have helped.
5/5
GoogleJust wanted to say a big thank you to Kristy Sawmy for all her help in securing my daughters deposit return. Once she was on the case she kept us informed on progress, even outside of office hours. Fabulous customer service. Thank you.
1/5
GoogleTerrible for tenants We rented a house through the JeffreyRoss Pontcanna branch back in March 2020. The problems began when there were maintenance issues and when we were given notice to move out due to the landlord wishing to sell the house. There was a tap leaking in the back garden which we reported and a plumber was supposed to come and fix it. Not only did the plumber not turn up twice (with no communication), he also turned up unannounced with no notice. When this was brought up with JeffreyRoss we were told in an email that 'in an ideal world' the plumber should have contacted us. They completely ignored the fact that legally you must give 24 hours notice for someone to come to your house. We reported multiple issues that were ignored, such as the garden fence being blown down in a storm. In March 2021 we were given notice to vacate as the landlord wished to sell the house. Despite being tenants with JeffreyRoss and struggling to find an alternative place to rent we were offered no assistance. We would get phone calls multiple times a week asking about viewings. This was difficult for myself and my partner as we were working from home a majority of our time due to the pandemic. It got to the point where I would give a date every two weeks for a large portion of the day to carry out viewings. I had hoped this would ease the issue but I would still get opportunist phone calls asking whether they could do a viewing, even with only a couple of hours notice. Even when we secured a new place and told them our moving out date I still had phone calls up to two days left of moving out asking for viewings. Since then it has been four weeks with no contact since moving out. Both myself and my partner have phoned trying to see whether the paperwork for the bond to be returned has been completed and despite reassurances that we would be contacted back we have heard nothing. Overall communication and quality of service has been very poor despite branding themselves as a 'high quality'. Would not recommend.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleI recently had the pleasure of visiting Jeffrey Ross estate agents and must say i was well impressed with a Mr Julian Preston i found him very helpful and his knowledge of the industry outstanding i was made to feel at ease and everything was explained fully well done Jeffrey Ross estate agents and and a big thankyou Julian thumbs up from me 👍
5/5
TrustpilotJon was fantastic!
Jon was fantastic. Really quick at resolving any issues and great communication overall. Thank you for your help!
Thank you, Victoria!
4/5
TrustpilotWith properties in Cardiff and Newport
With properties in Cardiff and Newport, I found JJ Ross a very competent and considerate agent, always ready to listen and to advise. Maria Pagonessa, in particular, as the person closely connected with the properties, has been outstanding for her care of the tenants and of the buildings, very conscientious in listening to the requests of the tenants and careful to find the most appropriate and economical way of sorting out problems. I am totally confident that the properties are well looked after and safe in her hand. I have no hesitation in recommending JJ Ross as an excellent agent to look after your properties.
1/5
GoogleWe were tenants with this agency for 2 and a half years and never caused them or a landlady any troubles. But now after we moved out 5 weeks ago it's so difficult to have our deposit back. And one of the reasons is that this agency simply ignores our letters and calls and doesn't voluntary provide any updates on our situation. We don't know how much a landlady wants to hold, the dates or how long we should wait for a response - nothing. As there was noone to provide us a communication or support we had to initiate a DPS procces.
Hi Tanya, We, as a family run business, take our reviews seriously. Can we have some more details from yourself so we can look into this and investigate what has gone wrong. Can we have the property address please and the names on the tenancy? If you would rather you can call our lettings team and discuss this further on 02920499680 option 3.
2/5
TrustpilotWe were the buyers in our transaction…
We were the buyers in our transaction and everything did work out in the end but I found the process more stressful than I think it needed to be. The viewing, offer and acceptance process was great but after that it was difficult to get answers to any questions we asked. We had no chain and were keen to move and acted as quickly as possible but we were still pushed to set a date for completion before we were ready. The survey flagged issues and it took a while to get that sorted out but I was chased constantly. Even after I explained I was away on holiday for a few days, or when I said I was having surgery that week, and I would get back to them as soon as I could, I was still phoned and emailed. When we tried to negotiate a price reduction based on a damp report we had received I was made to feel like I was being unreasonable and it was suggested that there was no damp (even though I used the surveyors the agents recommended). On completion day the house was left full of furniture we'd agreed through our solicitors would be removed and the agents were no help at all and refused to even contact the vendors on our behalf. Overall given the choice I would choose an different agent in future.
1/5
TrustpilotWalked in on a Saturday afternoon just…
Walked in on a Saturday afternoon just to.check if any properties due to come on the market in Pontcanna as we had already been to view 3 other properties but there were 8 others in the queue to view them and we were unsuccessful. After checking the website on a daily basis,I thought it may be helpful while passing to call in and ask . I was greeted with someone that clearly thought I didn't know how to check on the website and looked shocked that I was bothering to even ask. As it happened there was a possibility of a property coming onto the market on Monday but it was clearly not a question to ask an estate agent. So if you are thinking customer service is going to help by calling in,don't bother wasting your time with a staff member who was clearly irritated at being asked information.
Hi Caroline. I am sorry to read this review - customer feedback is paramount to us so it would be useful to have more information on your comments - please can you email me, jon@jeffreyross.co.uk so we can investigate?We invest heavily in our website matching system and in a competitive market such as this, we encourage all applicants (whether buying or renting) to check the JeffreyRoss website and register themselves to be kept ahead of the competition for new property alerts. We often advertise solely on our own website (avoiding the larger portals such as Rightmove/Zoopla etc) so this is always encouraged by the team for new applicants and interests.I am sorry if the service offering fell short of your expectations so I would be very grateful of you could expand somewhat on your experience so we can speak to the member of the team.We'd also love the chance to assist your property journey so please do contact me and I will be delighted to try and assist.Many thanks,JonJeffreyRoss
5/5
GoogleBrilliant and Patient is the word - particularly when Sarah Jones comes to mind. Thanks for everything!
5/5
GoogleJeffrey Ross have been brilliant. Helpful and informative, Ruby was professional and enthusiastic throughout the process
5/5
GoogleLandlady review - from the very beginning, Gwyn and Sheida have been a delight. They have swiftly and professionally dealt with all my questions and have made the process entirely straight forward for me. I’ve especially been happy with them being able to engage multiple different tradespeople and managing those processes from beginning to end with great results.
1/5
TrustpilotDisappointed with misleading information
Bitterly disappointed, as the valuer came out to the property and discussed a marketable price and negotiable terms of contract. When confirmed in writing both were different to our meeting. Consequently, I have no confidence in them as felt deceived.Thank you for your reply - my original point was regarding the valuation and commission. When I contacted the office following the email they were adamant that the email from Lewis didn't say that the commission wasn't negotiable my point was that neither did it say it was negotiable as Lewis had said when we met. Yes, you have left voice messages but as what was said has not been confirmed in writing or backed up verbally, I do not wish to deal with Jeffrey Ross.
Good morning Ms Frisk. Thank you for your review but we feel it important to reply, here, as we feel there has been a misunderstanding of the process and valuation appointment with Lewis (whom you met at your property)Lewis carried out the valuation and sent across the standard, 'post-valuation' letter which confirms our thoughts on values and an overview of our services and approach to the house sale. This is by no means a contract or a binding document - 1% + VAT is the standard fee we would offer for a property like yours but any negotiated terms are signed on the contract between us and you so is confirmed at the time of signing.As such, we were surprised to read the review as had no contact from you since (despite follow-up calls)We would welcome the chance to work with you on the house and would welcome any further feedback you may hold.As a family-run business we take feedback and reviews very seriously but feel yours to have been written without full information on our processes so hope the above explains our position, somewhat.Kind regards,JonJeffreyRoss
1/5
GoogleSubmitted 2 offers for separate properties. Both significantly higher than asking price. In the one instance I was left without further contact for over 2 weeks at which it was me who called to enquire, wherein I learnt a different offer was accepted more than a week prior. In the other instance I was left without contact for over a month. I called on several occasions each time being told they didn't understand what was going on with the seller/sale. The property was removed from the website and still no contact. After a good while longer I called again to discover the property was purchased by the current tenant with that sale agreed at least a month prior. As a first time buyer, submitting an offer is a massive deal. Especially in the recent economic climate. I maxed myself out each time and was prompt and prepared at each turn of the process at their requests for documentation, ID checks, and AIP. So whilst collated and handed them proof of my commitment, endeavours, and prepardness, they couldn't even give me a call. Plus, they goaded me at every turn to increase my offer price, which, through anxiety of losing the property, had me double my addition on the asking price - which was fruitless anyway. It was a shambles. Disrespectful, dishonest, inconsiderate and selfish.
Thank you for your email and feedback. We understand that viewing/ making offers on properties is a very important and can be a stressful process, especially for first time buyers. We try to be as helpful, understanding & transparent as possible with both our viewers, and pride ourselves on good communication. We Apologies for how this experience has made you feel, and hope we can help should you still be on the search for a property to buy or rent. If you wish to discuss this in more detail, please contact us.
1/5
GoogleOur cooker's glass shattered and it took a month to replace. When, at the end of our tenancy we needed to pay additional fees Jeffrey Ross replied instantly. It also took weeks of hassling to get a leak in the bathroom and ceiling fixed and literally months to get them to repair a leak in the roof, apparently i cared more about the property than the owner. Edit: them finally replying to my review 4 months later whilst saying 'we take our reviews seriously' really illustrates my point better than I ever could have.
Can we have a few more details from yourself and we can do some investigating. If you can send details to the below email address and someone will look into it. Kind Regards maintenance@jeffreyross.co.uk
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Jeffrey Ross's Cardiff office has 272 reviews across two platforms: 207 on Google, 65 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Jeffrey Ross is rated 4.1 out of 5 across all 272 reviews, and 4.1 out of 5 on Google from 207 reviews, checked 9 October 2026.
Jeffrey Ross, 233 Cathedral Road, Pontcanna, Cardiff CF11 9PP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.