5/5
TrustpilotGreat staff who were very supportive…
Great staff who were very supportive and went the extra mile to get our deal done
Trusted Agent profile
Jeffrey Ross reviews in Cardiff and Penarth
★★★★★
506 reviews across 5 offices and 2 platforms
Jeffrey Ross has five offices, in Cardiff (four offices) and Penarth. Together they have 506 reviews on two platforms, rated 4.3 out of 5 overall.
434
Reviews on Google
All 5 offices
72
Reviews on Trustpilot
Business-wide
Our offices
Jeffrey Ross's five offices, most reviewed first. Each has its own page.
- Jeffrey Ross Cardiff (233 Cathedral Road)233 Cathedral Road, Pontcanna, CF11 9PP272 reviews · 207 on Google (4.1)0 in the last 90 days
- Jeffrey Ross Cardiff (38 Wellfield Road)38 Wellfield Road, Y Rhath, CF24 3PB137 reviews · 65 on Google (4.1)4 in the last 90 days
- Jeffrey Ross Students82 Woodville Road, Cathays, CF24 4ED131 reviews · 66 on Google (4.1)0 in the last 90 days
- Jeffrey Ross Cardiff (54 Station Road)54 Station Road, Llanishen, CF14 5LU129 reviews · 57 on Google (4.7)4 in the last 90 days
- Jeffrey Ross Penarth9a Royal Buildings, Victoria Road, CF64 3ED125 reviews · 60 on Google (4.9)0 in the last 90 days
Latest reviews from every Jeffrey Ross office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
Trustpilot12 flats sold in 2 separate blocks to 2…
12 flats sold in 2 separate blocks to 2 different buyers, completing in days of each other. Impressive performance.
5/5
TrustpilotJR managed the sale professionally
JR managed the sale professionally, therefore a 5 star rating
5/5
TrustpilotVery happy with JeffreyRoss.
JeffreyRoss have sold a couple of properties for me recently. Can't fault the team or sevice. Great marketing, great communication, quick to get viewings through the doors and sales agreed
5/5
TrustpilotExcellent service. Elliott and his team provided an…
Elliott and his team provided an excellent service. They found us the ideal property and facilitated a smooth move. We are extremely grateful for their support
5/5
GoogleFirst class service. I have rented out my property with Jeffery Ross for three years now and they have always provided good tenants and payments are on time. Any problem with my property has been dealt with promptly and efficiently. …
5/5
GoogleWe viewed a property with Ollie, and he was so good I wanted to leave a review to give him credit. He's a lovely guy, and he anticipates questions about the property and comes prepared with answers. He gave us information up-front that …
Agent replied · 1 May 2025
Thank you for the kind words, we will pass them on to Ollie.
5/5
GoogleFantastic viewing experience with Ollie V. Cannot recommend enough. He knew the property, including those questions people …
1/5
GoogleMy partner and I were due to move into a property on the 1st of July, only to be told on the 25th that they were re-marketing the property as there was no ‘urgency’ from us. This is after the estate agent that was handling the move, went on …
Agent replied · 24 October 2024
Hello Kai, as a family run business we take all reviews seriously. We felt we needed to investigate this one. … More
5/5
TrustpilotExcellent end of tenancy support
Following the end of my last tenancy and In preparation for the new tenancy, I have been in contact with Kristy regarding all matters of Maintenance, property management, property upkeep and repair. My expectations have been exceeded, Kirsti's attention to detail is first class. From her overview of the checkout report and following up on essential and recommended works for the upkeep of the property. I felt confident that the property was really being looked after and in good hands which is reassuring as I've not visited the premises for over eight years. Kristy is professional, thorough and clearly passionate about what she does.
5/5
TrustpilotWe had a great experience with Jeffrey…
We had a great experience with Jeffrey Ross throughout our tenancy but especially during what could have been a difficult end of tenancy but wasn’t due to Kristy who was a brilliant help with everything
4/5
TrustpilotWith properties in Cardiff and Newport
With properties in Cardiff and Newport, I found JJ Ross a very competent and considerate agent, always ready to listen and to advise. Maria Pagonessa, in particular, as the person closely connected with the properties, has been outstanding for her care of the tenants and of the buildings, very conscientious in listening to the requests of the tenants and careful to find the most appropriate and economical way of sorting out problems. I am totally confident that the properties are well looked after and safe in her hand. I have no hesitation in recommending JJ Ross as an excellent agent to look after your properties.
1/5
Trustpilotno customer service and no respect for…
no customer service and no respect for the buyer
5/5
TrustpilotWe've recently had a superb experience…
We've recently had a superb experience with Kristy at Jeffrey Ross and would highly recommend her and the team. Kristy is a capable, hard- working and knowledgeable individual who went above and beyond for us and is testament to the family friendly service JR offers homeowners, landlords, tenants and prospective buyers in South Wales.
5/5
TrustpilotEasily the best managing agent in Cardiff
Easily the best managing agent in Cardiff (have had a few).
3/5
TrustpilotGood estate agent but you have to…
Good estate agent but you have to follow things by yourself on a regular basis.
5/5
TrustpilotExcellent from start to finish
From start to finish, the support and contact received was excellent. Special mention to Cody, who went above and beyond throughout. Cody was professional and extremely thorough.
5/5
TrustpilotFirst Rate Service as a Managing Agent
I have used Jeffrey Ross for over three years as my preferred agent for tenant find and management services. I was looking for an agent that would work with me as a proactive partner to grow and manage my property portfolio. The team have been excellent and we have built a strong and successful collaborative relationship which adds a great deal of value to my property business. Thank you Gwyn, Amanda, Rhys, Sarah, Jessica, Sophie, Maria, Maddie, Cody, Ramzy, Paul, Kristy et al for all your hard work and commitment.
5/5
TrustpilotEveryone I deal with at Jeffrey Ross go…
Everyone I deal with at Jeffrey Ross go above and beyond. I’m an extremely busy individual juggling a young family and a demanding career. Their priority and duty of care for their tenants, ensuring their comfort and wellbeing is exceptional as well as their service in making life as easy as possible for their landlords, taking charge of every detail and issue seamlessly.
5/5
TrustpilotGreat help and service
Great. From viewing to signing they kept us in the loop. The lady who showed us around was so enthusiastic about the location, helped us fall in love with the house.
5/5
TrustpilotExcellent service all round
Excellent service all round. We sold and bought using Jeffrey Ross and couldn’t fault them at all, from sale to viewings and then purchase, we experienced the full cycle with Jeffrey Ross. Stafff were knowledgable, amenable, flexible and friendly and I wouldn’t hesitate to recommend them. Particular kudos to Ramzy, Amanda and Maddie for helping us to sell and then purchase in our dream location.
2/5
TrustpilotWe were the buyers in our transaction…
We were the buyers in our transaction and everything did work out in the end but I found the process more stressful than I think it needed to be. The viewing, offer and acceptance process was great but after that it was difficult to get answers to any questions we asked. We had no chain and were keen to move and acted as quickly as possible but we were still pushed to set a date for completion before we were ready. The survey flagged issues and it took a while to get that sorted out but I was chased constantly. Even after I explained I was away on holiday for a few days, or when I said I was having surgery that week, and I would get back to them as soon as I could, I was still phoned and emailed. When we tried to negotiate a price reduction based on a damp report we had received I was made to feel like I was being unreasonable and it was suggested that there was no damp (even though I used the surveyors the agents recommended). On completion day the house was left full of furniture we'd agreed through our solicitors would be removed and the agents were no help at all and refused to even contact the vendors on our behalf. Overall given the choice I would choose an different agent in future.
5/5
GoogleThe team at Jeffrey Ross from start to finish of the buying a house process were amazing. They are efficient, communicative and really accommodating. We couldn’t have asked for a better experience through a really stressful period. A particular mention to Paul & Jess from the Penarth Branch and Sarah from the Llanishen Branch. Would highly recommend.
5/5
GoogleExcellent service for Jon at JefferyRoss Estate Agents. I highly recommend and will definitely use their service again. 👌👌 …
Agent replied · 25 April 2025
Thanks guys - good luck with the new venture, we're delighted to have been a small part of it! 😀🙌 …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Jeffrey Ross
How many reviews does Jeffrey Ross have?
Jeffrey Ross has 506 reviews across its five offices, rated 4.3 out of 5 overall: 434 on Google, 72 on Trustpilot. Company-wide Trustpilot reviews for Jeffrey Ross are counted once, not once per office.
Which Jeffrey Ross office has the most reviews?
Cardiff (233 Cathedral Road) has the most, with 272 reviews rated 4.1 out of 5, followed by Cardiff (38 Wellfield Road) with 137.
Where are the Jeffrey Ross offices?
The five Jeffrey Ross offices, by town:
- Cardiff (233 Cathedral Road): 233 Cathedral Road, Pontcanna, Cardiff, CF11 9PP
- Cardiff (38 Wellfield Road): 38 Wellfield Road, Y Rhath, Cardiff, CF24 3PB
- Cardiff (54 Station Road): 54 Station Road, Llanishen, Cardiff, CF14 5LU
- Penarth: 9a Royal Buildings, Victoria Road, Penarth, CF64 3ED
- Students: 82 Woodville Road, Cathays, Cardiff, CF24 4ED
