Trusted Agent profile
★★★★★
506 reviews across 5 offices and 2 platforms
Jeffrey Ross has five offices, in Cardiff (four offices) and Penarth. Together they have 506 reviews on two platforms, rated 4.3 out of 5 overall.
434
Reviews on Google
All 5 offices
72
Reviews on Trustpilot
Business-wide
Jeffrey Ross's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI had an excellent experience thanks to Julian Preston, who was incredibly helpful from start to finish. He was warm, approachable, and full of positive energy, making the whole process not only smooth but also enjoyable. Julian’s professionalism, friendly attitude, and willingness to go the extra mile really stood out and made a lasting impression. I would highly recommend Jeffrey Ross, largely due to the outstanding service and support I received from Julian.
5/5
GoogleDealing with Julian Preston from your agency was a breath of fresh air after dealing with other agents in the past. Really listened to what my requirements were. Thank you.
5/5
GoogleI recently had the pleasure of visiting Jeffrey Ross estate agents and must say i was well impressed with a Mr Julian Preston i found him very helpful and his knowledge of the industry outstanding i was made to feel at ease and everything was explained fully well done Jeffrey Ross estate agents and and a big thankyou Julian thumbs up from me 👍
5/5
GooglePleasant renting experience with no issues. I Received my full deposit back, which I’m delighted about. Overall good experience!
1/5
GoogleUPDATE: Instead of accepting responsibility for their poor communication and errors, Jeffrey Ross has now issued me with a £300 withdrawal fee. This is despite the fact that I withdrew because of their failings, and despite the fact that I was even advised over the phone by one of their staff that perhaps it would be best to remove my property from the market with them. To me, this says everything: minimum service, maximum profits. I feel they are more interested in securing fees than in properly looking after their clients. I would urge anyone considering using Jeffrey Ross to think carefully about the quality of service you can expect. --- My experience with Jeffrey Ross has been very disappointing. Communication has consistently been poor, and I was left feeling that important details were not made clear when they should have been. I accepted an offer over the phone believing it was unconditional, only to later discover that conditions had been attached. At no point during the call were these mentioned, which left me accepting something that wasn’t fully explained. I also became concerned that assumptions about works on the property were being made without my consent. On top of this, when my flat was advertised online through sites such as Rightmove and Zoopla, it was listed incorrectly as a house rather than an apartment, which shows a clear lack of care and attention to detail. This reflects a serious lack of clear communication and accuracy, and I have since withdrawn my property from the market as I no longer have confidence in their service. I would urge others to think carefully before instructing this agency. My response to Elliott: To clarify, there is no leak in the property. The bathroom simply requires some minor painting beneath the sink, which had been commented on by viewers but never agreed to by me as a condition. My concern remains that when the offer was presented to me over the phone, no conditions were mentioned at all. I specifically asked if there was anything else attached to the offer and was told there was not. On that basis, I accepted it instantly, only to later find that conditions had been included in writing. This is why I feel the communication fell short, I should have been fully informed of all terms at the time of the call. This, combined with other issues such as my flat being listed online as a house rather than an apartment, has left me disappointed with the standard of service. I stand by my review and decision to withdraw the property from the market.
Good evening Mr Ketcher, thank you for your review. Whilst it’s disappointing to read, I would like to get an understanding on what has happened, as our system shows the offer on your apartment was conditional to a leak repair being attended to prior to completion and was put to you in writing? Whilst I appreciate this may have not been discussed on the phone, it was part of the offer in writing that was sent. I need to speak to the team regarding the timeline, but is a real shame to lose you as a client in light of a great offer that was achieved. I would welcome the chance to discuss this further. Kind regards Elliott Hooper-Nash
5/5
TrustpilotProprty Purchase
We've just signed for our house today and we had a great experience using Jeffery Ross to purchase our first house, would recommend if you want a seamless process.
4/5
TrustpilotTeam really friendly and seemed on top…
Team really friendly and seemed on top of the process keeping me updated regularly .
5/5
GoogleHad a great experience with Jeffrey Ross, I spoke to Sarah Francis and as a first time buyer, she was super helpful with advice on mirthages, properties and areas. I've already booked in my first viewing and I'm really looking forward to finding my first home!
5/5
GoogleSarah Francis and the Llanishen team were great when I purchased my first property. Sarah and Maddie guided me through the whole process, very helpful throughout.
1/5
TrustpilotDisappointing Experience with Jeffrey Ross Letting Agent
I recently applied to rent a property through Jeffrey Ross, and I was disappointed with the outcome. My friend and I, both male, were interested in a spacious 932 sq ft off Waterloo road advertised as 2 bed flat that had two official bedrooms and an additional small room, effectively making it a three-bedroom flat.
Hi Jaruj, thank you for your review. I felt it important to respond here as feel your review unfair and inaccurate. As Lettings Agents, we are asked to act on behalf of our Landlord client to secure suitable tenants as per their wish - in this case, our requirement was to find a single person or couple for their concern of additional noise pollution to the elderly lady, downstairs should two friends occupy the property. This policy only applies to this particular property in question and we do have a host of alternative properties within the area that we could offer, instead (subject to your suitability to rent, annual income / timescales etc) so we would be delighted to offer some alternative properties to you. I can be reached via email, jon@jeffreyross.co.uk so please do reach out and I will be happy to help. Many thanks, Jon Jeffrey Ross
5/5
TrustpilotGreat service
Ellie was excellent from the very start She was professional, friendly and always answered our questions, no matter how complicated they were. We couldn’t decide on an agent for a long time, but Ellie handled everything and We can’t recommend her enough!
5/5
GoogleMax was absolutely brilliant from selling our home within 1 week and purchase of our new home . He was outstanding in everything listened , excellent communication and went out of his way to make it all happen
5/5
GoogleGreat service from Max today. Very helpful and patient!
5/5
GoogleMax helped me and my friends choosing the most affordable yet suitable and convenient university house we really appreciated him Thankyou so much !
5/5
GoogleGreat service from Jeffrey Ross from start to finish. Achieving asking price within weeks of marketing. Sarah Francis and Maddie Parker kept us updated throughout the sale and even helped with our onward purchase. Would recommend any time.
5/5
GoogleJeffrey Ross have been brilliant. Helpful and informative, Ruby was professional and enthusiastic throughout the process
5/5
GoogleJulian Preston,Very professional and accommodating. He had great knowledge of the current market. Would highly recommend. Excellent Estate Agent.
4/5
GoogleGood service got the job done
5/5
GoogleWe were looking for a house for our son. Thank you to Julian Preston for his professionalism and friendly, practical, help and advice. A great experience all round!
5/5
GoogleExcellent service, I found Sarah F was very helpful in helping me buy my first home!
5/5
TrustpilotPenarth branch
Have called the Penarth branch in the past and more recently, always get a prompt and helpful reply. I was especially impressed by Jess who went above and beyond to offer advice and provide details of various properties to view. Great customer service.
5/5
GoogleRuby and the team were so helpful in helping us through the process of selling and buying our new home. We were really happy with the level of communication and friendly service. Thanks for making it easier :)
5/5
GoogleI am happy to recommend Paul at Jeffrey Ross should you be considering selling your property. The whole team were professional but Paul specifically communicated with me to ensure a successful sale of my house. The photos were very professional and there was always a member of the team at the end of the phone. I would highly recommend Paul of Jeffrey Ross Estate Agents.
5/5
GoogleI found all the team at Jeffrey Ross friendly and easy to work with but, after the selling process had lingered longer than I had expected, it was Paul Davies who found my buyer and very quickly closed the sale. I was both relieved and delighted that Paul's easy manner and winning style helped me to get a price I was happy with and to move on to the next phase of my life.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Jeffrey Ross has 506 reviews across its five offices, rated 4.3 out of 5 overall: 434 on Google, 72 on Trustpilot. Company-wide Trustpilot reviews for Jeffrey Ross are counted once, not once per office.
Cardiff (233 Cathedral Road) has the most, with 272 reviews rated 4.1 out of 5, followed by Cardiff (38 Wellfield Road) with 137.
The five Jeffrey Ross offices, by town:
