Trusted Agent profile
★★★★★
536 reviews across 5 offices and 2 platforms
Jeffrey Ross has five offices, in Cardiff (four offices) and Penarth. Together they have 536 reviews on two platforms, rated 4.3 out of 5 overall.
464
Reviews on Google
All 5 offices
72
Reviews on Trustpilot
Business-wide
Jeffrey Ross's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFirst class service. I have rented out my property with Jeffery Ross for three years now and they have always provided good tenants and payments are on time. Any problem with my property has been dealt with promptly and efficiently. Particular praise for Lewis who organised my letting and Rhys in maintenance who researched an unusual repair and delivered a cost effective repair scheme that both I and my tenants were happy with. Fully recommend Jeffery Ross for sales and letting.
5/5
GoogleWe were so fortunate to choose Jeffrey Ross. They have provided us with an absolutely brilliant service throughout. Initially through the director, Elliot and subsequently through his supporting staff. It was anything but a straightforward purchase/sale, but Maddie, Sarah and colleagues handled our case meticulously throughout and were reassuring and supportive during the final stressful weeks. I would not hesitate to recommend this excellent company who managed to find us our perfect new home. Thank you Jeffrey Ross
2/5
GoogleIf you’re a student, please avoid this company and Ryan specifically at all costs. 0 issues in our house such as a damaged back gate (security risk) and a damaged and crumbling ceiling due to a shower leak were sorted in the year we lived there. Most recently they are avoiding our emails regarding the release of our deposits and refusing to even give us any information regarding it. Terrible Experience
5/5
GoogleGreat, professional, service and a well-organised practice. Been having a great experience as a tenant for the past 2 years, especially with any requests which don't take more than 1-2 days to be done!
5/5
GoogleGreat service, puts me at ease knowing that Jeffrey Ross consistently provides excellent services and I know that when any issues arises which need urgent attention, it is dealt with promptly and effectively at minimal cost and effort. Thank you to the Property & maintenance team especially as take care of all issues whether small or large effectively with regular updates and always at the best interest of tenants and landlord.
5/5
GoogleOne of the best estate agents I’ve worked with. Professional, informative and just extremely nice people. Jeffrey Ross were always honest and approachable and we felt really well looked after during our process of buying our first home. Couldn’t recommend them enough!
5/5
TrustpilotAttentive, Helpful and Efficient
They’ve been very attentive the entire time searching for a house and continued to support us after signing the contract with any queries we had. Actively provided us options based on the criteria we offered and had very quick response times. Would recommend to anyone looking for housing in the area.
Hi Tom, many thanks for your kind words and review. If we can be of any further assistance, please don't hesitate to contact us. Many thanks, Jon. JeffreyRoss
5/5
TrustpilotJon was fantastic!
Jon was fantastic. Really quick at resolving any issues and great communication overall. Thank you for your help!
Thank you, Victoria!
1/5
GoogleBeware, unprofessional unreliable liars.
Hi Michelle We, as a family run business, take our reviews seriously. Can we have some more details from yourself so we can look into this and investigate what has gone wrong. If you would rather you can call our lettings team and discuss this further on 02920499680 option 3.
5/5
GoogleMy daughter has had 4 agents since she started Uni and this one is the best by far! The whole experience from start to finish has been easy and the staff all professional and very helpful.
5/5
GoogleWe have just had to sell a flat via auction which is a completely alien experience for us but Maria Pagonessa at Jeffrey Ross went completely above and beyond anything we could have hoped for helping gather all the information and forms required and explaining what we needed to do. For anything property related Maria is your girl.
5/5
GoogleRating only, no written review.
5/5
GoogleVery helpful and proffessioal company
Thank you for your kind review.
5/5
GoogleMaddie Parker was brilliant to work with and went the extra mile to keep us updated, guide us through the sales process, reassure us, and chase other parties involved to get us the completion date we needed. I am not sure we would have got the sale through as quickly as we did without her expertise and passion to get the job done!
1/5
GoogleRating only, no written review.
Good evening Tamkanath, Thank you for your review, we don’t appear to have you in our database? I would welcome the chance to discuss your recent experience. Please do not hesitate to get in touch with me. My email is elliott@jeffreyross.co.uk
5/5
TrustpilotVery responsive sales and after sales…
Very responsive sales and after sales team at Jeffrey Ross, Wellfield Road, Cardiff.
Hi there, thank you for your kind words and review - good luck with your new home! All the team @ JeffreyRoss
1/5
GoogleWe had a viewing with Paige Wiseman. She never showed up, extremely unprofessional, with the office team uncaring that we had waited in the rain for over 30 minutes to view a Jeffrey Ross property.
1/5
GoogleWe had a viewing with Paige Wiseman. She never showed up, extremely unprofessional, with the office team uncaring that we had waited in the rain for over 30 minutes to view a Jeffrey Ross property.
5/5
GoogleEasiest process I've had in terms of renting a new home and always come back to me fairly quickly Very clear throughout and highly recommend Clearly better than a lot of the estate agents in the area
Thank you Rhodri, for your comments and kind review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you Laura
1/5
TrustpilotAbsolutely awful experience
Absolutely awful experience. Stopped caring the second they got their deposit. Allowed a terrible landlord to rent out a flat with a non functioning toilet, a washing machine that ruins clothes, a dirty carpet, no access to mail for 1 month, a hob that did not work, missing fittings, a broken window handle and rubbish left behind. Ive rented a lot over the past few years and this was very easily the worst experience by some margin. Incompetent and exploitative. Looking to escalate this complaint further externally.
Hi Mr Fadipe. As a family-run business we take reviews very seriously so feel the need to respond, here. After looking into the detail, it appears that you rented a non-managed property from our Roath office - in short, this means that JeffreyRoss are employed by the Landlord to secure a suitable tenant, carry out a full reference check and offer a contract with no respsonibility or involvement in the tenancy thereafter (to include your list of maintenance, in the review.) Whilst I am sorry to read of your experience after our involvement, we cannot be held responsible for your issues, noted. In the interest of balance, too, we have dealt with this Landlord for over 15 years and have had very good feedback on him, on the whole. I am sorry to have read of your experience as this is certainly not the experience we want to be associated with, but felt the need to respond, as such.I would like to wish you well with your onward property journey.Many thanks,JonJeffreyRoss
5/5
GoogleVery professional and smooth service
Thank you Muhammad for the review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cardiff (233 Cathedral Road) has the most, with 289 reviews rated 4.1 out of 5, followed by Cardiff (54 Station Road) with 149.
The five Jeffrey Ross offices, by town:
