5/5
GoogleRating only, no written review.
Trusted Agent profile
Jeffrey Ross estate agents in Cardiff and Penarth
★★★★★
536 reviews across 5 offices and 2 platforms
Jeffrey Ross has five offices, in Cardiff (four offices) and Penarth. Together they have 536 reviews on two platforms, rated 4.3 out of 5 overall.
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Our offices
Jeffrey Ross's five offices, most reviewed first. Each has its own page.
- Jeffrey Ross Cardiff (233 Cathedral Road)233 Cathedral Road, Pontcanna, CF11 9PP288 reviews · 217 on Google (4.1)9 in the last 90 days
- Jeffrey Ross Cardiff (54 Station Road)54 Station Road, Llanishen, CF14 5LU149 reviews · 77 on Google (4.8)15 in the last 90 days
- Jeffrey Ross Students82 Woodville Road, Cathays, CF24 4ED138 reviews · 66 on Google (4.1)4 in the last 90 days
- Jeffrey Ross Cardiff (38 Wellfield Road)38 Wellfield Road, Y Rhath, CF24 3PB136 reviews · 65 on Google (4.1)4 in the last 90 days
- Jeffrey Ross Penarth9a Royal Buildings, Victoria Road, CF64 3ED131 reviews · 60 on Google (4.9)4 in the last 90 days
Latest reviews from every Jeffrey Ross office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGreat service and a friendly staff.
4/5
GoogleThanks so much for going the extra mile to help me buy my house during the covid-19 lockdown. TomPositiveProfessionalism
5/5
GoogleI highly recommend using Jeffrey Ross! Great company with lovely staff, been working with them for years and they're always very professional and polite.PositiveProfessionalism
1/5
GoogleThe letting agency gave keys to someone to enter our property without any warning. When they were found in the house neither person was wearing a face covering. We are in the middle of a COVID pandemic and this is therefore against the law (despite the illegal entry to the property without notice).NegativeProfessionalism
5/5
GoogleThe team were consummate professionals. I've rented 8 properties in the last 9 years and they are without a doubt the best estate & lettings agents I've ever encountered!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleBeen a tenant with Jeffrey Ross for 2 years now and it has been a great experience. Any problems we have faced with the property they have been very quick to fix and sort things for us!PositiveResponsiveness, Professionalism
5/5
GoogleWorked consistently to progress a sale in difficult circumstances. Great marketing and photography, made the best of the property and achieved over asking price. Many thanks to Sarah, Laura and the rest of the team.PositiveResponsiveness, Professionalism
5/5
GoogleRecently moved to Panylan Cardiff and Sarah Bunting at Jeffrey Ross Estate agents pulled out all the stops to make it happen. She really went above and beyond her duty and pulled off a very complex, complicated and long chain move. We're extremely grateful and impressed with this estate agent and in particular Mrs Sarah Bunting. Well done and thank you. Mike & ErylPositiveProfessionalism
5/5
GoogleThank you! We had a couple of problems that needed to be sorted out in the flat however Kate, Holly, and the team have organised this and ensured everything is completed to a high standard. Extremely efficient and a great team of contractors. We are so grateful to Kate & the team. Thank you all for your hard work!PositiveResponsiveness, Professionalism
1/5
GoogleWe sent a list of problems to the maintenance team of this agency three weeks ago and we have also had to call a few times because they did not respond. The only progress has been a visit from a contractor to take photos that were already provided in the initial email. Some of these issues are basic necessities for peaceful enjoyment of a property and it is disappointing that these issues have lingered for such a long time. Hopefully this issue is resolved soon. Update: One month later and only now are the issues being resolved, after I should add we gave them notice and a new tenant was found. But that is not the end of issues with this hopeless agency, oh no. This afternoon during a work call I was disturbed by two people who let themselevs into the house not wearing face masks after Jeffrey Ross gave them a key and did not warn us nor ask if anyone in the property was displaying covid symptoms. Absolutely apaulling. After we phoned to complain they said it was an oversight to give them the keys. The excuse was that the landlord thought the property was empty, but surely they knew? Although I am sure they would realise it was occupied if I weren't to pay my rent for the duration of my contract! The decline in quality of Jeffrey Ross over the past year has been remarkable. It now feels like I am dealing with Stath from Stath lets flats.NegativeResponsiveness, Quality, Professionalism
Agent replied · 16 June 2024
Hi Matthew, can you kindly confirm to me the detail of your issue to my email, jon@jeffreyross.co.uk - we'd obviously like to look into this for you but not sure this is the right platform to voice such concerns. Many thanks.
5/5
GoogleYet again the Jeffrey Ross team in Pontcanna have delivered a first class service. The letting was completed quickly and efficiently and a special thanks to Sian Griffiths who has been a pleasure to work with. I have tried other agents but have to say Jeffrey Ross have been, and still are, the number one letting agent for me. Well done and thanks.
5/5
GoogleI had the best possible experience with JeffreyRoss and the Pontcanna branch. They worked with professionalism, responsiveness, kindness and always a big smile. They always answered to all my queries and they took care of the property in an excellent way. I'd recommend it to anyone!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleCan't fault them! Jeffrey Ross Pontcanna were great from the start. From conducting viewings with a helpful and friendly team, Abbie was particularly helpful in terms of finding us the perfect property. While the landlord managed the property directly, JR's move in inspection, and return of the bond at the end of the tenancy was seamless - I've never had a bond returned on the day of tenancy closure before. Would definitely use JR again!PositiveResponsiveness, Professionalism
5/5
GoogleFrom finding me the perfect property in a location and within the budget specified, JR were spot on. Even at the end of the process when things began to slow down, the JR staff were supportive and creative to ensure that the sale went through. I am also aware that they applied the same commitment to the seller, which really helped the overall process. I would fully recommend JR to any seller or purchaser. Gareth
5/5
GoogleThank you to everyone at Jeffrey Ross. You made moving so so easy! Their communication throughout was so helpful from the day they valued our house to the ay we moved into our new one. It was so reassuring especially during the pandemic. Special mention for Sarah Bunting who managed a ridiculous chain of properties and got us moved quickly into our new home. We don't intend to move for a while but would thoroughly recommend Jeffrey Ross to anyone who is. Thanks again!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe rented with Jeffrey Ross for just over a year. Hands down the best estate agents we've rented from. Always felt like both the landlord and the tenants are important to them. Everyone was always really responsive and friendly to emails/calls from initial viewings, during the tenancy and in our final days. Maintenance issues were always addressed quickly and we were always given plenty of notice when someone needed to pop round. Hope we get the chance to rent from them again :)PositiveResponsiveness, Professionalism
5/5
GoogleSuperb customer service, very knowledgable, always happy to help and go above and beyond for you. We purchased a house on a buy to let basis with JR and subsequently rented it with them. The whole process (through covid) was dealt with brilliantly and I would highly recommend them for both lettings and selling of properties around Cardiff.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAs an independent student Jon and many other staff have gone above and beyond to make sure my accommodation was sorted in the Cardiff area can’t thank these guys enough. Highly recommend for students!
Agent replied · 21 June 2024
Thanks for your kind words Corey! 😊🏠 …
1/5
GoogleRating only, no written review.
5/5
GoogleBeing an international student myself, I not only find JeffreyRoss Estate Agents, particularly Jon and Ryan polite but extremely helpful too. Would recommend them without reservation.
Agent replied · 11 June 2024
Thanks Foong! 🤗🏡 …
5/5
GoogleAs an independent student Jon and many other staff have gone above and beyond to make sure my accommodation was sorted in the Cardiff area …
Agent replied · 11 June 2024
Thanks for your kind words Corey! 😊🏠 …
5/5
GoogleI can not recommend Jefferey Ross enough, Jon and the team were more than helpful with any issues or queries we had at our property. Very organised dealing with anything that we needed doing to the house and were not rude or bossy like other Letting agencies I have dealt with *cough* KEYLET *cough* if you are a student or professional I would highly recommend going with Jefferey Ross as I am sure you will be looked after as well as I have been.
Agent replied · 11 June 2024
Thanks Josh, it was a pleasure dealing with you and your fellow housemates - you guys were great! Good luck with the new place and if we can help again in future, don't hesitate to be in touch.
5/5
GoogleWe would like to take this opportunity of thanking Jon and all the team at Jeffrey Ross for their brilliant service they provide. As an agent we cannot fault their enthusiasm, professionalism and attention to detail, we would highly recommend any landlord or tenant to use their services as we will for many years to come. Jeanette, Taz and Lawrence.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Jeffrey Ross
Which Jeffrey Ross office has the most reviews?
Cardiff (233 Cathedral Road) has the most, with 288 reviews rated 4.1 out of 5, followed by Cardiff (54 Station Road) with 149.
Where are the Jeffrey Ross offices?
The five Jeffrey Ross offices, by town:
- Cardiff (233 Cathedral Road): 233 Cathedral Road, Pontcanna, Cardiff, CF11 9PP
- Cardiff (38 Wellfield Road): 38 Wellfield Road, Y Rhath, Cardiff, CF24 3PB
- Cardiff (54 Station Road): 54 Station Road, Llanishen, Cardiff, CF14 5LU
- Penarth: 9a Royal Buildings, Victoria Road, Penarth, CF64 3ED
- Students: 82 Woodville Road, Cathays, Cardiff, CF24 4ED
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