5/5
Emma was great throughout the process. Quick and efficient in her process and dealt with all questions I had in a professional way.
Agent replied · 16 June 2024
Thank you so much for your review.

Trusted Agent profile · West Sussex
★★★★★
1,555 reviews across 10 offices and 3 platforms
Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.
1,345
Reviews on Google
All 10 offices
4
Reviews on Yell
All 10 offices
206
Reviews on Trustpilot
Business-wide
Henry Adams's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Emma was great throughout the process. Quick and efficient in her process and dealt with all questions I had in a professional way.
Thank you so much for your review.
5/5
Hannah and the team where very friendly , helpful and professional . i would have no hesitation in recommending them , i have used other letting agents in the past who come nowhere near them for customer service .
1/5
Not a recommendation for those renting houses in Horsham as therefore they will con you out of the money at the end of your tenancy and also they will conveniently act fast for plumbing issues but any other issue i.e mould near window seals broken garage door operating machines etc. they will not act upon that their service is rubbish and useless anyone renting a house with an agency Henry Adams is NOT a recommendation as therefore they may be racist lazy any pictures taken to report the problem will get deleted or shredded and thrown away and they will do anything until they win the point across services are slow financially greedy and cruel they are also evil so anyone renting a house with Henry Adams is asking for a death wish (PUBLIC NOTICE IT IS A CRIMINAL OFFENCE TO REPORT USERS THAT ARE TRYING THEIR HARDEST TO PREVENT OTHER PEOPLE FROM FALLING INTO THE TRAPS OF HENRY ADAMS AS THEREFORE WHAT IS WRITTEN DOWN EXPLAINS THE TRUTH ABOUT THIS BUSINESS AND HOW ITS BEING ASSESSED).
5/5
We moved into a rented property managed by Henry Adams recently. The service was very friendly and they went the extra mile to move things quickly for us. Would definitely recommend. Alex
5/5
Henry Adams were extremely processional when dealing with our application to rent. The whole process were done in a record time and we were kept up to date during the whole process.
5/5
We can't thank Sophie enough for the endeavour she has put in on our behalf. A delightful and professional manner and approach. you are lucky to have her.
5/5
Myself and my family recently moved in Highwood Horsham , to a property let by Henry Adams. The whole procedure was really quick and clear in terms of understanding. The letting team was very helpful and provided guidance and support through the whole process.
5/5
A fantastic company to work with. Sold my house within a very quick amount of time and have been helpful and easy to deal with throughout the duration of the sale going through. Each member of the team played their park and were extremely efficient!! Would definitely use them again!!
Thank you so much for your review, we really appreciate it!
5/5
Great service, really went the extra mile helping us sell our house, Sam was exceptional throughout, quick to respond even on his days off! We used Henry Adams as they had been highly recommended, I can see why. Thank you for all your help
Great to hear, thank you for your review.
5/5
I cannot fault Henry Adams. Sophie and the team were all very professional and couldn't have been more helpful. The property was excellent, their responsive to queries and assistance was second to none and my time at the property was a breeze !! Would recommend them to any prospective renter
5/5
Very happy with the service provided by Henry Adams after viewing a few properties with Hannah. Although i decided to go with another property, she and the whole team were extremely helpful, dealing with everything i threw their way both professionally and in a friendly manner!
2/5
Henry Adams sold our house quickly, and for a price we whre happy with. I was unhappy with the service and mixed message I received during the latter half of the sale, and I totally lost trust with one of their team. On that basis I couldn't recommend Henry Adams.
Thank you for your review, like yourself we’re happy to successfully find a buyer for you. In regards to the later part of the transaction and upon review we can advise that a change of team member to deal with the sale was drafted to provide the extra time due to complexities of your on-going purchase. This may have resulted in the mixed messages but we would hope that you would agree that this enabled the successful completion of your transaction and maintaining your buyer at the agreed price.
5/5
I recently moved out of a Henry Adams managed flat that I rented. I could not be happier with the service they provided over the 5 and a half years I lived there. The moving process was seamless and they were so helpful and understanding the whole way through. It was a great experience for a first time renter, especially as I did not feel ripped off by excessive fees like some other letting agents.
3/5
I would like to thank Henry Adam's and their incredible staff in Horsham for their professionalism and outstanding courtesy in the way they represented us during the process of selling our home. Their kindness and consideration for our own expectations made a somewhat difficult process ( due to unexpected delays) much more bearable. They were unfailingly helpful, creative, respectful, and efficient in the way in which they went about their business. We couldn't have asked for more. Peter Sanderson
Thank you for your review, we really appreciate it.
5/5
I have been very impressed with Henry Adams in Horsham who handled the sale of my house, they were very professional and arranged many viewings with high quality prospective buyers, the marketing of the property was very impressive and the communications with both Nick and Sam was superb. I would definitely use them again and have no hesitation in recommending them. Well done.
Fantastic to read this, thank you so much for reviewing us.
5/5
Excellent from start to finish.
Thank you for your review, we really appreciate it.
5/5
We purchased through Henry Adams and they were extremely helpful and efficient. Would highly recommend.
Thank you for your review, we really appreciate it.
5/5
I have had excellent advice when selling from Toby Miller at Henry Adams, he clearly is experienced, skilled and very professional.
Thank you so much for your review.
5/5
I bought a house in Haslemere through them. The staff were professional and were very helpful to pass on questions and answers to both sides. They also stayed in touch to make sure everything was going well.
Thank you for your review.
1/5
I have never written a review in my life but feel compelled too. A very chaotic service, contradictive information given to the two parties, documentation sent with errors, dismissive staff when issue raised. We have had to chase for information and the lack of communication is appalling! We are using another estate agent to rent our other property and the experience is completely different. Do not use!
I am sorry that you have not been happy with the service provided by our Haslemere office, I would like to learn more about the problems you encountered. Please feel free to email me at gareth.overton@henryadams.co.uk and we can arrange a time to talk about the issues mentioned in your review. Kind regards, Gareth Overton, Head of Sales Henry Adams LLP
5/5
Henry Adams were fantastic throughout the whole process of buying my first home. They were professional, always available and their advice and encouragement throughout was invaluable. Thank you.
Fantastic, thank you so much for your review.
5/5
I'm really grateful to Toby for his help in securing the sale for me; he even took paperwork up to Guildford to save me time. Friendly and highly professional. When I come to sell I will definitely ask Toby to do so for me.
Thank you so much for your review, we shall make sure Toby reads this! We really appreciate it.
5/5
After trying for six months to rent out my property with four other Agents, a friend of mine recommended Henry Adams. While I was cruising off the Brittany coast, Daniel Wood found suitable tenants and arranged all the cleaning of the property, its inventory and liaised with the tenants on the fitting of new carpets and redecoration. Truly an excellent professional service. Thank you Daniel
Our pleasure! Thank you so much for your review.
5/5
I have known Toby Miller for 20 plus years and during that time he has sold a number of properties for me. Toby works very hard to secure a sale and his energy and enthusiasm are second to none. I would recommend him to anybody considering selling in the Haslemere area.
Thank you so much for taking the time to review us.
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The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Henry Adams is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2025, 2026.
EA Masters by year, 2019 to 20252025 1 award EA Masters 2025 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Bognor Regis (25 High Street) has the most, with 481 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.
The 10 Henry Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Bognor Regis won Gold, Haslemere won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2019.