Trusted Agent profile · West Sussex

Henry Adams estate agents in Bognor Regis, Horsham, Storrington and 5 more

4.6

★★★★★ Excellent

1,555 reviews across 10 offices and 3 platforms

www.henryadams.co.uk

Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

1,345

Reviews on Google

All 10 offices

Yell logo

4.0 / 5

4

Reviews on Yell

All 10 offices

Trustpilot logo

206

Reviews on Trustpilot

Business-wide

Our offices

Henry Adams's 10 offices, most reviewed first. Each has its own page.

Latest reviews from every Henry Adams office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We chose another agency to place our home on the market and have lived to regret it sadly! Since launch we’ve had more contact from Hannah Frost at Henry Adams, West Sussex than our own agent. She instilled in me a confidence that when we next go back on the market (we’ve actually decided to stay where we are for a while as we’ve become so disillusioned) we will have one easy choice, to go with Henry Adams ...who are clearly far more proactive than reactive whilst always being both professional and approachable......Far from what we’ve received from our own agent...that’s a whole other story ....a catalogue of errors that were barely acknowledged and never apologised for. We look forward to working with Hannah in the future , where we know we will get service worthy of it’s name and not feel as if we are just another number.

Tina · 18 June 2020 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Thank you so much for your review, sorry to hear of your experience and we look forward to working with you in the future.

5/5

Google

Henry Adams Estate Agents, Bognor Regis were extremely professional and enthusiastic in the marketing of my property that resulted in the eventual sale. I found all members of the staff with whom I came into contact to be courteous and conscientious. I was particularly impressed with Callum HENN who made great efforts to identify properties that would be of interest to me.

Kelvin · 18 June 2020 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Thank you so much for your lovely review, we really appreciate it.

5/5

Google

Henry Adams staff, Gail and Jane at the Bognor office found a suitable buyer for my mother's house and have bent over backwards in helping to make the sale happen, overcoming issues as the appeared and acting as intermediary to fix issues until the contract exchange took place. Jane even left the shop to visit the house clearance people down the high street when they could not be contacted by phone; sorted that problem. I'd recommend Henry Adams at Bognor to anyone looking for a proactive estate agent.

Nick · 18 June 2020 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

This is great to read, thank you so much for reviewing us.

5/5

Google

Henry Adams have been great to lease through and are highly recommended. They were quick to fix any issues and kept us well informed throughout the tenancy with any visits or maintenance. A very professional service and a pleasure to deal with.

Mick · 18 June 2020 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Thank you so much Miguel, we really appreciate your review.

5/5

Google

I recently dealt with Jane Barlow on my property purchase. Jane was very on the ball and knew exactly what was happening with every property in the chain. She was extremely professional and helpful and kept my fully informed at all times. Would definitely recommend others to work with Jane on their property deals!

Fahad · 18 June 2020 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Thank you so much for your review Fahad, we will make sure Jane reads this.

5/5

Google

I can't praise the team at Henry Adams in Bognor highly enough. Would definitely recommend them. They have been fantastic throughout the sale of my house. Jane in particular gets a special mention for all she did to help me finally exchange contracts on the house I wanted to purchase - simply the best!

Pam · 18 June 2020 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Thank you so much for this lovely review Pam, so glad we could be of help!

5/5

Google

Rating only, no written review.

Edmund · 17 June 2020 · Henry Adams Horsham (50 Carfax)

Agent replied · 16 June 2024

Thank you for reviewing us.

1/5

Google

Andrew Algar in Commercial won't go out his way to help just sends generic replies to requests.

Dean · 17 June 2020 · Henry Adams Horsham (50 Carfax)

Agent replied · 16 June 2024

We are sorry to hear that you feel that the service level was not as expected on this occasion. We understand that Andrew has made direct contact with you regarding this matter and we hope the issue can be resolved.

5/5

Google

Consistent professional working relationship with the Henry Adams Horsham Lettings team. Thank you!

James · 17 June 2020 · Henry Adams Horsham (50 Carfax)

5/5

Google

The team were so helpful, prompt and always available to ask questions. Would highly recommend

Laura · 17 June 2020 · Henry Adams Horsham (50 Carfax)

5/5

Google

Team very helpful I recomend Big Thank you for lady Jade Hill for make everything so fast and helpful she was amazing in everything very professional

Flavio · 17 June 2020 · Henry Adams Horsham (50 Carfax)

5/5

Google

Great team, really went the extra mile to get our purchase over the line in the tight time frame we had.

Toby · 17 June 2020 · Henry Adams Horsham (50 Carfax)

Agent replied · 16 June 2024

Thank you so much Toby, we really appreciate your review.

5/5

Google

Very professional without losing the personal touch. The team were excellent in responding to emails and dealt with any problems efficiently , would highly recommend

Mary · 17 June 2020 · Henry Adams Horsham (50 Carfax)

5/5

Google

Clare, Emma and the team have been amazing, thank you very much for all the input, guidance and bringing about a successful outcome!!

Andrew · 17 June 2020 · Henry Adams Horsham (50 Carfax)

Agent replied · 16 June 2024

Thank you Andrew.

1/5

Google

Awful business, avoid at all costs. they treat tenants like 2nd class citizens and there are more estate agents in Horsham than pubs. Go Elsewhere

Casper · 17 June 2020 · Henry Adams Horsham (50 Carfax)

5/5

Google

Great agents, friendly & welcoming, professional and keep you informed every step of the way. Special thanks to Ali and Emma for selling my property.

Charlie · 17 June 2020 · Henry Adams Horsham (50 Carfax)

Agent replied · 16 June 2024

Thanks Charlie, we work really hard to make sure selling or buying with us is as easy as possible. Congratulations on the sale.

5/5

Google

Jade was very professional and in short time she founded an House for as, giving the best customer service and support that we need it.

D · 17 June 2020 · Henry Adams Horsham (50 Carfax)

5/5

Google

Henry Adams provide an extremely professional & friendly service. The team at Horsham are always helpful. Would highly recommend.

Caroline · 17 June 2020 · Henry Adams Horsham (50 Carfax)

5/5

Google

This company provided a very professional introduction & found our tenant extremely quickly. Their team come across very friendly & I already like how quick they respond to any outstanding.

Ed · 17 June 2020 · Henry Adams Horsham (50 Carfax)

5/5

Google

It's been a pleasure working with everyone in the lettings team at henry adams. Always very efficient, friendly and reliable. We all look forward to working with you in 2020. From everyone at blue gas and heating

Jamie · 17 June 2020 · Henry Adams Horsham (50 Carfax)

5/5

Google

Emma was great and helped us get a lot of questions answered about the house we were buying. Quick and efficient in her responses and dealt with all questions I had in a professional way.

Emma · 17 June 2020 · Henry Adams Horsham (50 Carfax)

Agent replied · 16 June 2024

Thank you for reviewing us, we really appreciate it.

1/5

Google

We would not recommend Henry Adams as an estate agent. There was poor communication from them at every step. We always had to phone them to gain any information. We found their knowledge and expertise lacking.

Lee · 17 June 2020 · Henry Adams Horsham (50 Carfax)

Agent replied · 16 June 2024

We pride ourselves on first class customer service and are of course disappointed to read your review. We are sorry to learn of your disappointment and would welcome the opportunity to discuss in more detail. Please do contact nicholas.hapgood@henryadams.co.uk who will be pleased hear from you.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Henry Adams is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2019, 2020, 2025, 2026.

EA Masters by year, 2019 to 2025

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Henry Adams

Which Henry Adams office has the most reviews?

Bognor Regis (25 High Street) has the most, with 481 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.

Where are the Henry Adams offices?

The 10 Henry Adams offices, by town:

Has Henry Adams won any awards?

Yes. In The Trusted Agent 2026 awards, Bognor Regis won Gold, Haslemere won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2019.

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