Trusted Agent profile · West Sussex
★★★★★
1,555 reviews across 10 offices and 3 platforms
Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.
1,345
Reviews on Google
All 10 offices
4
Reviews on Yell
All 10 offices
206
Reviews on Trustpilot
Business-wide
Henry Adams's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleA huge thank you to Toby and his team (it was a joint effort!) for helping to sell our apartment. I shopped around and although not the cheapest in Haslemere, we liked Toby's proactive hands-on approach. The team were always on the end of the phone and chasing until exchange. I wouldn't hesitate to recommend and use again.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Sam, we do appreciate it.
5/5
GoogleWe are so grateful to everyone at Henry Adams Haslemere for all they did to manage our sale. Every aspect, from the valuation and photographs at the start to the launch day, negotiations and exchange was handled with professionalism and care. Every member of the team is delightful to work with but special mentions must go to Toby and Florrie. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much Arabella, we really appreciate your review.
5/5
GoogleWhen selling your most valued asset, you need to ensure it's in the best hands. Toby Miller and all his team were utterly fantastic and surpassed every expectation. In a challenging environment whilst social distancing was still in progress, Toby and his team in just three days, found a cash buyer and negotiated for us the full asking price. They were friendly and thoroughly professional and we wouldn't hesitate to recommend them, whatever price of property you own.Thank you Henry Adams Haslemere!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for this review Andrew, we really appreciate it.
5/5
GoogleWe have recently completed our house sale via Henry Adams and we were seriously impressed with the quality of service, support and care we received. Their advice throughout was balanced, reasoned and low pressure, and we were grateful for the honest feedback on viewings which informed our choices. In particular we must mention Florrie who was fantastic and more like a moving partner throughout the process. Her care and attention was so appreciated and it was her dedication and energy that ensured that we, and everyone else in a complex chain, got over the finish line. She really was the driving force that pulled all the different parties and their representatives together. We’ve already recommended Henry Adams to friends who are moving and we’d have no hesitation in recommending them to anyone else who wants a personal, professional and hard working agent. We are so happy we chose Henry Adams.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much Nathan for taking the time to write this review, we will make sure Florrie reads this.
1/5
TrustpilotVery unprofessional team.
Rating only, no written review.
1/5
TrustpilotHOUSEHOLD RENTAL SCAM
ITEMS IN THE HOUSE FALL APART I.E REPAIRED A DISHWASHER DOOR HANDLE WITH SUPER GLUE THE GLUE DID NOT DRY OUT AND ALMOST HAD SUPER GLUE GO INTO MY EYES GARAGE DOOR OPERATING MACHINE BROKE DOWN AND I WAS EXPECTED TO SPEND MONEY AND REPLACE IT MYSELF COSTING ME A BOMB AND THE WINDOW REMOTE TO A REALLY HIGH WINDOW DOES NOT WORK EVERY HOUSEHOLD INSPECTION WE REPORTED MOULD NEAR WINDOW LEDGES THEY TOTALLY DID NOTHING ABOUT IT BACK GARDEN DOOR LOCKING MECHANISM KEPT ON FAILING FORCED TO LSO REPLACE THAT AS WELL AND THE PLASTIC PARTS ON THE SIDES OF THE BATH WERE BROKEN OUT OF WEAR AND TEAR (DONE ON PURPOSE BY THE BUILDERS) NOT ACCURATE WITH THE PAINT COLOUR WAS NOT GIVEN ANY INFORMATION ON WHAT SPECIFIC BULBS WERE NEEDED TO BE REPLACED ALSO WHEN WE LEFT THE HOUSE HENRY ADAMS QUOTED IN THE CONTRACT “CLEAN PROFESSIONALLY IF POSSIBLE” BUT DID NOT STICK TO THEIR END OF THE AGREEMENT AS WE LEFT THE HOUSE THEY DID NOTHING ABOUT THE MOULD ON THE WINDOW LEDGES FOR THREE YEARS ON EVERY HOUSE INSPECTION THEY SHRED UP THE PAPERWORK ACTING LIKE NOTHING HAD BEEN REPORTED AS PART OF A DEPOSIT SCAM OPERATION TO CON YOUR FINANCES AND NEVER GET PAID BACK ALMOST LIKE EVERY OTHER SCAM SO THIS TALLYS UP TO HENRY ADAMS WORKING ON BEHALF OF A BUNCH OF INDIAN SCAMMERS FROM AN INDIAN CALL CENTER!
5/5
GoogleA really great service from the start to finish, the team helped us every step of the way on the purchase of a property. Any problems that we had were quickly resolved. Highly recommended
Thank you Mark, much appreciated.
5/5
GoogleWe were so impressed with Henry Adams, Billingshurst. Our purchase wasn't particularly straightforward due to covid delays and tenants. Our agent was professional, kind and kept us up to date regularly. We would definitely recommend.
Thank you so much Emily, much appreciated!
4/5
GoogleLeah was absolutely fantastic in handling my house purchase. Several times she went over and above to get a deal done. I have no doubt I wouldn't have bought this property f it hadn't been for her true professionalism and empathy.
Thank you Dan.
5/5
GoogleThe staff at the Billingshurst branch of Henry Adams were pivotal to the success of our sale, working very hard to communicate and resolve issues up and down the chain. I was very impressed with their professionalism, responsiveness and overall quality of their service.
Thank you for your review Adam.
5/5
GoogleLeah has been brilliant throughout our purchase with Henry Adams. She provided calm and reassurance through the stresses of moving home. Leah provided excellent communication and a top quality service. We were updated regularly and with accurate information. Leah chased our chain continually and put our minds at ease. We could not recommend Leah or Henry Adams Billingshurst highly enough. Absolutely fantastic.
Thank you so much Chris, we really appreciate your review.
5/5
GoogleRating only, no written review.
Thank you for your review Caroline.
4/5
GoogleLeah was fantastic at chasing up the bottom of our chain, where we had considerable difficulties not related to our sale at all. She persisted, kept us and our buyer well informed and I think worked hard with estate agents and solicitors throughout the chain. Without her persistence we would not have got our sale!
Thank you for your review Juliet, we really appreciate it.
5/5
GoogleRating only, no written review.
Thank you for your review, we really appreciate it.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat customer service. Very professional.
Thank you for reviewing us Bianca, we really appreciate it.
5/5
GoogleWe have had the best experience with Henry Adams. They are really great and so easy to talk to.
5/5
GoogleA wonderfully smooth process as a new tenant. Moved in a week ago and HAL have been very supportive and responsive. Many thanks!
5/5
GoogleBought a property in Horsham through this branch. Great experience throughout, with brilliant communication from Ali (branch Assistant Manager). Would definitely use again!
Thank you so much for reviewing us Jamie!
5/5
TrustpilotHelpful and effective support in buying a house.
Janina at Henry Adams has been thorough and helpful to support me throughout the process as I bought a house in Chichester in a little over 2 months.She has responded quickly to my queries, and has been efficient and effective in all she has been able to do in liaising between myself and the seller. There has been anxiety to manage, and I have found her calm manner useful.
5/5
TrustpilotVery knowledgeable, friendly and helpful team
Throughout my local house hunting I found the Henry Adams team, and Oliver and Daniel in particular, to be extremely knowledgeable about the Petersfield and surrounding villages property market. I hugely valued the expertise they were able to provide me. I was also really impressed with their friendly and courteous manner. They returned messages and emails promptly and went out of their way to help. I would highly recommend their personable service to people looking to buy and sell in this area.
5/5
GoogleExcellent personalised and efficient service. Looked after every detail of the sale in a friendly way.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much Stephen, we really appreciate your review.
1/5
TrustpilotBad attitude for buyer and seller …
My husband and I want to relocate from Suffolk to the South Downs snd I wanted to view a property. Henry Adam’s were obstructive snd unhelpful (not great for the seller) and when I did get to view the property were rushing me round the house. Two days later I asked to have a second viewing. I was rushed round the property in 20 minutes. Not a very professional attitude / the house was selling for 830k and they expected me to make a decision in less than an hour. Bad attitude!
5/5
GoogleBrilliant service, staff were always helpful and accommodating.
Thank you for your review Hannah, we really appreciate it!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Henry Adams is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2025, 2026.
EA Masters by year, 2019 to 20252025 1 award EA Masters 2025 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Bognor Regis (25 High Street) has the most, with 481 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.
The 10 Henry Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Bognor Regis won Gold, Haslemere won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2019.
