Trusted Agent profile · West Sussex
★★★★★
1,555 reviews across 10 offices and 3 platforms
Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.
1,345
Reviews on Google
All 10 offices
4
Reviews on Yell
All 10 offices
206
Reviews on Trustpilot
Business-wide
Henry Adams's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
2/5
GoogleWould not recommend rental service. Granted all property rental companies are terrible but the attitude here seems to be: the tenant is always in the wrong. They clearly don't have enough staff to manage the property maintenance effectively so whilst the staff are lovely, they are ineffective
Apologies that you have experienced a poor service, your feedback has been noted.
5/5
GoogleI am a 'long time' landlord and I always strived to offer a nice home to nice tenants and Henry Adams lettings have always successfully paired me up with the right people... I've used 'Henry Adams' five times now and Michael and his team have always keep both me and my tenants informed at every stage of the tenancy process and I always feel relaxed and confident that every aspect is being dealt with professionally and efficiently. Thank you as always. Simon
Thank you so much for your review Simon, it is much appreciated.
5/5
GoogleIn 2021/22 we were tenants of a property managed by Henry Adams while our own house was being renovated and found the experience to be much more positive than we had expected. They and their excellent maintenance team were quick to respond whenever we had a problem and they were scrupulously fair throughout the tenancy.
Thank you Steve, we really appreciate your review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you Andro.
5/5
GoogleRating only, no written review.
Thank you Vishal.
4/5
GoogleA very good company
Thank you for your review.
4/5
GoogleGreat service and very good bunch of agents 9/10
Thank you James.
5/5
GoogleWe had a positive experience with this company and would use them againPositiveResponsiveness, Professionalism
Thank you Wendy, much appreciated.
5/5
GoogleVery professional and friendly branch, with low turnover of staff compared to the agents I was originally dealing with. Ask for Callum.
Thank you John, your review is much appreciated.
5/5
GoogleGreat service throughout the process of selling our property and Jane and the rest of the team kept us fully informed at all times Highly recommend this company Colin & Sheila Cullip
Thank you so much for your review Colin & Sheila!
5/5
GoogleAsked Jodie if she could get tenants quickly, was not disappointed, just over a week later, tenants are in. Completely hassle free, Jodie and her team really looked after us, thank you.
Thank you Jan :)
5/5
GoogleMany thanks to all at Henry Adams, Jane was fantastic in keeping us informed and up to date with everything, would highly recommend this Estate Agent, kind regards Ray and Teresa.
Thank you Ray & Teresa! We do appreciate your review.
5/5
GoogleThis was quite the venture starting in March 2020 with this sale being the third attempt having 2 previous agreements falling through due to vendor apathy at one and found issue preventing sale proceeding on the other. Throughout the process, The communication was great and pragmatic choices that were collobrated on rather than 'its up to you'. Overal a great experience and would especially like to thank Mark for his honesty and Kevin for transparancy. Thanks to everyone else in the Bognor Branch who really made this happen. Trouble free in the endPositiveResponsiveness, Professionalism
Thank you so much for your review, glad it worked out in the end!
5/5
GoogleWe were very impressed by the professionalism of the staff, they keep us informed and updated on a regular basis. We would have no hesitation in recommending Henry Adams for selling a property.PositiveProfessionalism
Thank you for your review Gary, we really appreciate it.
5/5
GoogleThanks to Gail Mike and Jane for a professional, efficient and friendly sale. All in 6 weeks! As a sale following the death of my mother Gails sensitive manner was much appreciaited and the main reason we chose Henry Adams as our agents. Mike managed viewings and closed the deal with our purchaser quickly and efficiently and once the sale was in legal hands Jane worked hard to sort out the inevitable queries and questions which came up as the sale progressed. A great team!
Thank you so much John, glad we could be of help to you.
5/5
GoogleJane at Henry Adams has been an absolute star, she kept us updated throughout the purchasing process, which is a lot better than our selling agent did! Jane is easy to talk to and has a wealth of experience she's made the whole process a really stress free and simple.PositiveResponsiveness, Quality, Professionalism
Great to hear, thank you so much Lynn!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for your review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for your review!
5/5
GoogleEfficient and professional, it's what you want from an agent
Thank you Hamish!
5/5
GoogleEmma was very helpful and professional! Thank you for your help!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review George!
5/5
GoogleAli was really helpful and regularly in contact to ensure everything proceeded as quickly as possible.
Thank you for your review Angela, it is much appreciated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Henry Adams is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2025, 2026.
EA Masters by year, 2019 to 20252025 1 award EA Masters 2025 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Bognor Regis (25 High Street) has the most, with 481 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.
The 10 Henry Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Bognor Regis won Gold, Haslemere won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2019.
