5/5
Amazing, very helpful estate agent . Many thanksPositiveResponsiveness, Professionalism
Agent replied · 24 August 2024
Thank you so much Seymand!

Trusted Agent profile · West Sussex
★★★★★
1,555 reviews across 10 offices and 3 platforms
Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.
1,345
Reviews on Google
All 10 offices
4
Reviews on Yell
All 10 offices
206
Reviews on Trustpilot
Business-wide
Henry Adams's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Amazing, very helpful estate agent . Many thanksPositiveResponsiveness, Professionalism
Thank you so much Seymand!
5/5
Very efficient service coupled with fantastic communication, nothing was too much trouble as team were very friendly and helpful. Well done Storrington!
Thank you so much Dean!
5/5
Friendly, professional and responsive service - Henry Adams were selling the house we bought and Alex was so helpful and persistent with solicitors in getting the move progressing swiftly. Would definitely recommendPositiveResponsiveness, Quality, Professionalism
Thank you so much Olivia!
5/5
Henry Adams have been amazing! We found a beautiful property to rent & from the first phone call they have been nothing but fantastic! I highly recommend using Henry Adams!
Thank you so much Caroline, much appreciated!
1/5
Holy moly. I will never be renting through Henry Adams again. First, they didn't tell the landlady I was hoping to rent from that I had a dog when I explicitly said I had one and the landlady had told them she definitely didn't want pets. We got around that when we communicated ourselves WITHOUT the help of Henry Adams. Then they messed around with our contracts, lost contacts, terrible communication and messed us around some more just so we could pick up our keys! So much innec stress and time wasted. I'm glad I won't have to deal with them now for a long time, until I stop renting from my current place
Hi Melissa, Thank you for your time on the phone earlier on. We’re sorry you were unhappy elements of the service you have received. We really appreciate your feedback as we’re always looking to improve our service where we can. I hope you enjoy living in your new home. Best wishes James
5/5
Living abroad, as we do, we need a letting agent who gives us peace of mind that our property is well managed in our absence. The service supplied by Henry Adams Storrington, and here mention must be made of James, Emma and Alex, is highly efficient and professional and it would be difficult, maybe impossible, to find anyone better to look after our asset on our behalf.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much Colin! We really appreciate it.
5/5
Great experience dealing with the Lettings Team (Alex, James and Emma) at Henry Adams Storrington who were very friendly and professional throughout. They made the whole process stress free, were always available to help with any issues and are swift in their responses to any queries.
Thank you so much Daniel, we really appreciate your review.
5/5
We recently used Henry Adams and the agent we had was Alex. He was absolutely brilliant, such a lovely guy who was so helpful on mine and my partners first move together! Highly recommend.
Thank you so much for your review Rachel!
5/5
Alex at Henry Adams, Storrington is incredible. In my opinion an asset to the team and represents the Henry Adams brand very well. He made a move of property for us easy, understanding of our busy schedules and answering any questions quickly and concisely to ensure we were able to make informed decisions - we appreciate all his hard work and wish him all the best development in his career at Henry Adams.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your review Sophie, we will make sure Alex reads this.
5/5
Alex and the team at Henry Adams Storrington have been amazing. Alex especially, his communication throughout the whole process of moving was incredible. Alex we can't thank you enough for helping us find our perfect home. I would highly recommend Henry Adams Storrington.
Thank you so much Hayleigh! We really appreciate your review.
5/5
This was my first time dealing with Henry Adams, and they did not disappoint. Alex showed me around the property and was friendly, informative, and I felt like the only viewer despite the fact he'd shown so many around the place that morning. They kept me informed all through the process and I'm now settled in a place that I couldn't be happier in. If there are ever any issues, they respond quickly by email, or it's never hard to get through to them for a chat. I can't recommend them enough!
Thank you so much Wayne, we really appreciate your review!
5/5
Henry Adams Chichester
Henry Adams Chichester. Our rental process was very professionally facilitated by Charlie Salter who was fast, efficient, superbly organised and explained all the technical stages of E-signing in plain English. This was the best and most stress-free rental process we have EVER experienced and everyone we spoke to at Henry Adams was delightful. They work as a seamless team and left no questions unanswered. Charlie Salter is a first class agent and we cannot thank him enough for his excellent work!
5/5
Efficient
Efficient, friendly and professional. In particular Michelle Tattersall (Bognor Regis branch ) who always has a welcoming smile and aims to help .
1/5
Seem good at first but then cracks appear quick
They seem really good at first, but then as weeks and months go by, you notice malicious and incompetent behaviour.They never seem to get my email correct, especially upon needing my deposit back. They visit your flat while you’re away despite you asking them not to (illegal), and when you visit the office, you see why they are less diligent. Fortunately I won’t have to use these again. Disappointed basically.
5/5
Great experience with the Petersfield…
Great experience with the Petersfield branch. The agent Siobhan Merrett was extremely professional. I found her refreshingly honest in an industry that has a reputation for hyperbole.Mrs Merrett thoroughly explained the letting process and corresponded with me at every turn. I felt that my property was safe in her hands and she quickly found a suitable tenant.I would highly recommend working with her.
5/5
What a fantastic company
What a fantastic company! After almost losing all hope with many letting agents, I had the pleasure of dealing with Henry Adams. From start to finish Alex was fantastic. He was polite and knowledgeable and always did what he said he would. Everyone else in the office was just as lovely and helpful. Amazing service and I’d use them and recommend them again.
5/5
Completely amazing have helped me move…
Completely amazing have helped me move twice I can't thank them enough Alex and Emma have been so supportive and helpful I couldn't of asked for a better letting agent
5/5
Cant fault the Storrington Lettings team.
We initially dealt with Alex from the Storrington branch, he was exactly what you would hope for, very polite and courteous, and he had a good knowledge of the property, landlord and surrounding area. Alex was more than happy to answer our endless questions during the process and kept us informed on the progress of our application. An utterly nice young man. We have also met and spoken to a number of other members of the team including Emma and James who have helped us with questions and some requests for permission which they have facilitated with the landlord. The polite and friendly disposition is shared by the whole team. I would recommend Henry Adams to anyone, landlord or tenant, buyer or seller, you will be in safe hands.
5/5
Emma was very helpful and professional! Thank you for your help!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review George!
5/5
Rating only, no written review.
Thank you for your review.
1/5
Have lived in property for over 10 years nothing gets done it's like headless chickens try Richard Morgan much better
We are sorry to hear of your dissatisfaction concerning the tenancy. We take feedback good and bad very seriously. A member of the team will contact you to discuss this, so that we can look into your comments further.
5/5
Very friendly and professional lettings team, with wonderful and thoughtful touches to welcoming new tenants.
Thank you so much Duncan, we do appreciate your review.
5/5
As new tenants, we have had excellent service from Henry Adams Lettings in Petersfield - very prompt and friendly service. Highly recommended.
Thank you so much Samantha.
5/5
Henry Adams are a company that goes above and beyond the call of duty in any circumstance! Very professional, friendly team, good quality service, would definitely use them again.PositiveProfessionalism
Thank you so much Ayla, we really appreciate your review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Henry Adams is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2025, 2026.
EA Masters by year, 2019 to 20252025 1 award EA Masters 2025 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Bognor Regis (25 High Street) has the most, with 481 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.
The 10 Henry Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Bognor Regis won Gold, Haslemere won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2019.